pool, hot tub, clean, bed comfortable

colossal size of the casino, the hotel attached to the casino so i didn t have to walk or go outside , the covered

easy check in/out. parking.

parking was easy

atic x), we loved how clean and comfortable our room was, we enjoyed the casino, but, we did not go to any of the restaurants on site, as they were quite pricey

the pool

ated pool, hot tub & restaurant)

were traveling in an electric vehicle, and it was very convenient that the hotel had parking with ev chargers

wifi didn t work

i do wish there were more room service options.

the kids had a blast

we had plenty of room for 5 of us to get ready for the wedding thanks to the 2 bathrooms & large kitchen & living room area

breakfast was not to bad but the rooms are really clean the pool was great and parking was plentiful

gym and pool was amazing

there was a little kitchen, correct but we didn't use it

breakfast has great choices and the pancakes are always a hit with our kids

breakfast staff was so sweet, kind that made my day

good breakfast friendly staff

hotel was clean, staff very helpful and friendly fabulous breakfast easy to find

my kids had so much fun playing in the pool! the hotel is beautiful!

us park our trailer the whole time and didn't charge or bug and didn't charge

although they did accommodate us with a little bit of an early check in time

doctor's offices, etc and many of the hotels are starting not to add to this by using unscented laundry products

ud83eudd22 our second room was located directly across from the housekeeping/laundry room and we were woken up very early by staff speaking loudly to one another with no

we called in the morning for a early check in and were told “no problem” we actually arrived a little late due to traffic at

pool closed due to covid!

pool was cold and the breakfast area was cramped.

big room with kitchen

we were so surprised about the kitchen glasses plates etc. we didnt expect that

having extra living space and kitchen was great, reduced

breakfast was great and lots of selections; staff were extremely courteous and friendly

i missed the breakfast by an half hour. maybe extend the hours of breakfast?

as we were travelling with kids, it was nice to have separate bedroom and living spaces

run into this a lot at hotels, hockey tournament that weekend so kids everywhere, yelling and running up and down the halls until late into the night

first morning there was a lot of kids from a tournament and some foods were cleaned out

great breakfast

good breakfast

breakfast was as expected

the breakfast had a wide variety to choose from

the breakfast room was large, clean, and bright and offered a great breakfast

breakfast was delicious with lots of choices, cereal bagels eggs, sausages, yogurt, toast, fruit

quiet, easy to get to, clean and had a nice breakfast in the morning

hotel was extremely dated; fitness room was terrible with broken equipment; no charger ports?!

i did like the fact that it was only 2 levels and breakfast was easy to find and the fitness room was a good way for my footballer to start his

everything was broken and not usable in the fitness room other than the treadmill and bike

the breakfast was the best i’ve ever had at a hotel under $400 a night!!

gym, and pool were good.

great breakfast

the right room. i reserved a king suite with small kitchen. it was just a king room

the facilities like the gym, coffee services, and lobby were great. the staff were very helpful.

was a bit put off when i found a previous guests’ personal bar of soap still in the shower

was a bunch of kids and they were always in the pool as they were always rough housing and unsupervised so we did

there was a hockey tournament and kids were running around all night playing manhunt on all the

they helped me get breakfast together for the kids and made us feel very comfortable despite the crazy

little kids we’re running and screeching in the corridors from morning till night

golf course with driving range right across the road

breakfast was less than expected

good location. comfortable and breakfast was included.

excellent facilities, great location, great staff and great pool! i also loved the breakfast.

left before included breakfast

the cleanliness of room a 6 considering the fact that i was trained in hospitality and worked room service already they can do

wifi needs work. no elevator

reason i booked the hotel was for wifi and pool

the breakfast was also good with the choice of waffles, toast,cereal,fruit,coffee,juice

the breakfast was disappointing not much variety, toaster was very slow. coffee not great

quiet location with hugh parking space and friendly staff.

parking and location

parking was easy

conveniently close to golf course.

clean free breakfast parking internet

the pool facilities were clean and operational and so was the gym

pool is perfect temperature

there was plenty of parking available, and the breakfast was good

clean room, great air conditioning, appreciated the wifi

ich never happens

! bedroom suite with kitchen was fantastic!!!!

all the necessities that was needed in a kitchen was there

like you had to book a time slot for the pool would have been better just to be able to go

staff was extremely friendly and the food at the bar was good and convenient

clean room, comfort bed, good breakfast, helpful staff, good location

the gym and sitting area downstairs was huge

that this is a huge deal but the pool area had no whirlpool or sauna

there’s a pool and gym

like maybe directions to pool and gym

room atmosphere, swimming pool, location

pool, fitness center were nice and clean

is minor but the front desk did not have change for quarters or loonies to use the laundry machines

breakfast lacks of choices, and the dinning area is tiny

there's lots of parking, as well as a pool, gym, and laundry, which all were great for a family stay

we like the kitchen in our room. free wifi, free parking, fitness center and laundry room.

free parking & free wifi

swimming pool, free parking, gym room, business center with free printing

free wifi excellent quality, super fast complimentary evening social good idea and valuable

room was a good value with a nice setup, including a full kitchen

breakfast was more than i expected room was perfect for my family

we enjoyed the pool and the gym

the pool very nice

gym was small but had basics for workout

has great amenities, indoor pool, laundry room and free wi-fi & free breakfast

pool is very clean and amazing

the breakfast was simple but we weren’t expecting anything so that’s a bonus

having breakfast included.

no elevators and limited breakfast.

friendly staff. very clean. comfortable bed. the continental breakfast was a bonus.

i would prefer a continental breakfast or just a buffet with wide variety

small gym was good

nothing for kids to consume

free breakfast great

staff very friendly good wifi good ac

the room had 2 televisions which was great for us and the kids

f, gym, pool) and i had a car so i am not sure about transportation

ease of parking

was no handicap parking close by and i didn't see any even at the back of the hotel; for a wheelchair user it is a

location, room size, facilities, good wifi, friendly front desk staff, dark curtain, quietness

like in the old days, you can even have room service

need more disability parking.

nice place, comfortable beds, good parking

free wifi and free pking

the pool is open from 6:00 am until 12:00 am which made my kids very happy

cosy and great sleep warm pool n nice hot tub very nice restaurant parking was excellent wifi was excellent excellent staff nice bathroom clean

room is large and very comfortable, the staff very friendly and respectful, the breakfast was varied with all fresh food and fruits

would be nice to have complimentary breakfast

have unbrellas and lunch served in the hotel plus room service for food.

there s no spa or inside pool

the facility's are cloused like gym, pool, restaurant and tennis field

coffee and cookies, pool and hot tub was nice too, nice bar downstairs all around great hotel for the

clean , fairly up to date, has pool and gym but didn’t use them

most hotels have breakfast included.

clean , fairly up to date, has pool and gym but didn’t use them

gym

they had lots of options for breakfast, pool area was clean we loved it only thing pool was 4 feet 6inch in the deep end so not

breakfast was more than enough. the supervisor and the desk personnel were very courteous.

everything, good breakfast, bed was comfy

there was a self serve laundry room on the second floor that we made good use of

the pool was great, breakfast was great

the location, the clean room, the great breakfast and the swimming pool.

breakfast was delicious

breakfast was exceeds my expectation

pool area didn't have enough towels for the family but we did go later in the evening so very

amenities included: free parking, free wifi, breakfast included, pool and hot tub area was clean

the pool is nice

always a pleasure to stay here. convenient, ckean and a good gym to get the day going!0

rooms spacious and spa was excellent flexible could bring your own food

pool needs to be renovated also add a whirlpool and needs better patio furniture

if i had had a longer stay at a reasonable price, i would have used the gym great location with lots of restaurants,

the gym being open 24hr amazing, and laundry is free

that it has a kitchen

clean and spacious rooms with fully equipped kitchen

my kids and i both had space and i was able to get my work done

so friendly, nice and clean , gym was good, laundry was perfect

i like the early check in upon request

late check out extended free parking

i received a drink certificate for the bar

fact the swimming pool was shut was a bit of a bummer for my son but it was only a minor

snd complicated and very poorly labelled and explained and it was not a good situation with kids after a long drive

knew ahead of time that the pool was out of commission

location, clean and spacious room, gym was ok as well. hotel is connected to the shopping center

i also really liked the rooftop bar and the breakfast dining area

also, there was no room service and no in-room coffee available after day 1

room was very nice the location was perfect the breakfast was lovely the bar bar a lovely

shower leaked onto floor from the door you need to book a table for the roof top bar in advance as it is very

is no mini bar, no breakfast and no room service

the ability to laundry cheaply midway through our trip was an added bonus

great facilities such as laundry

there is a pool table, laundry and pingpong on the second floor

location was great, close to the street tram lines, staff answered all the questions we had, laundry was great and plenty of little eating places near by and a very good supermarket

great space, available family room and laundry on premises

the breakfast, the room service & ambiance

information on time of preservation, sound reverberatiin inside rooms, missing items in room service

nice bar - and desserts but very pricey drinks

well equipped gym and pool available

is good not far away from the center but in a very active street with nice shopping stores the gym is good

self service laundry, barber shops, super market (fresh co) and couple of other shops within walking distance

we put them on ourselves, but even though they were fresh from the laundry they still had all sorts of long, black hair on them

seems to be no daily room service but fresh towels were delivered to our door without delay when we asked one evening

the kitchen was beautiful

location, staff, living room/kitchen plus bedroom

thank you for allowing us an early check in... a fantastic stay... 10/10

the cleanliness and breakfast

breakfast was good, service was slow

information on the breakfast, other patrons were very loud outside our room both late into the morning (think 4:00am)

love the room and the bar and coffee shop

the bathroom had a plastic shower curtain and looked like school gym facilities

a 4-star hotel and pricey as well but when you order their breakfast in the room, they charge an extra $5 for delivery and big tips, which we were completely

many breakfast items to choose from

breakfast was delicious, the room was spacious, lots of activities close by

the gym and the pool were great for relaxing and our students had the best time inside the pool

friendly and helpful staff, v clean and comfortable room, superb breakfast, good gym facilities, and v convenient location

the breakfast was really good as well, good variety of hot and cold

the bar area was nice and had a great cocktail menu

wifi was fast and dependable

was very modern yet elegantly posh; i was on the 10th floor -- elevators were quick as was the room service

location was perfect i didn t eat breakfast but i did a dessert and wine at the bar excellent service provided by them shout out to

wifi connection

reakfast and dinner) was fantastic

bar area is busy with non hotel guests and so it s a little difficult just to have a quiet drink

cost for breakfast in cafe boulud was high.

restaurant was brilliant for breakfast and dinner

other guests whether i have seen snow before was rather rude and a child being sick in the only pool available to hotel

accessible room with a king bed (other rooms mostly had double beds) which included complimentary breakfast

glitch with the computer system ending up waiting for more than an hour for breakfast to be served, 1st day of the stay wait was about 1+ wait for bf

nothing actually bad but the gym could have some more equipment

friendly helpful staff. very clean and very comfortable bed. great gym and outside roof patio.

the front desk staff was very friendly and accommodating, and the gym was functional

laundry room which was useful for us

location is very convenient for the main tourist areas & facilities such as pool and gym access available

great location, strong wifi.

the gym was closed

staff are very friendly and accomodating of our request to extend the parking,early check in at 2pm and late check out at 12pm

there is cooking stuff in the kitchen, and you can also take a short walk to the nearby restaurant

was actually a hostel, with a communal kitchen and shower

second floor has a nice seating area and kitchen and the roof top balcony was awesome

having to share bathroom/kitchen/showers was different

the room,kitchen,bath room was clean

good people and room service was above and beyond

room was clean and love the late check out for 12

bed , air conditioning , loved that i was able to get an early check in and late check out but the room choice was an accessible one which was fine except they didn t tell

south tower is noisy and has poor wifi. north tower is better.

breakfast buffet wasn t worth the value of the money

the wifi on my iphone kept disconnecting and was generally unstable.

good location , very friendly staff especially the cleaning and kitchen staff

wifi was weak and spotty, staff could have been more friendly.

i wish breakfast garbage was recycled. paper, plastic etc.

we were allowed early check in

pool, spa, rooftop area very convenient

from carol at the front desk to jahnell at the bar your in good hands

great spa and amenities

people super kind they gave us very early check in room very big and clean

wish we had brought bathing suits for the salt water pool and sauna.

the restaurant was great too, and i really liked the 24-hour room service option

gym was underground i

the steam baths are appreciated and the small pool is welcome

i liked everything in the room. was very comfortable and relaxing. the bar was just great.

hotel with friendly service from doorman, room service and frontdesk

i really liked that early check in and late check out was complimentary

only thing not in kitchen was baking sheet

the third room had cat feces and grease in the kitchen it really was horrible we ended up leaving 2 nights earlier as it was impossible to stay

easy check in. staff accommodated my late check out request.

love the location and indoor pool. kids enjoyed it.

room was well equipped with kitchen and laundry an especially nice bonus.

the lack of room service / cleaning

$50 late check out

and dryer wasn’t available in room false advertisement as i stayed over 10 days with kids and was depending on

$900 for a one bedroom apt - would expect this to be made - one one pillow given for the

breakfast way delicious, especially the sour dough pancakes

breakfast should be improved

would have preferred buffet style breakfast

hotel breakfast is à la carte, with moderate portions, a wide variety of choices, and delicious flavors

design, atmoshere, breakfast, comfortable beds, fitness center, location

we couldn t exchange money for the laundry service even though reception said we were able to do so

may be more equipment in the gym

very convenient, particularly with the in-house restaurant and room service

no pool but they have a hot tub and sauna in the gym

the hotel requires some upgrades. no room service. no restaurant other than a breakfast buffet.

location, style and decor, early check in and 1200 check out

rooms a good size and the bar area is really nice

they also sent cookies and sweets for our kids in the room

the early check in, and upgraded to king beds! excellent service from all staff!

room service, spa and restaurant were amazing

did not have breakfast

gym, pool and sauna very helpful for a knee i had recently injured

honestly it's like the one night a year we can get away from our kids so i don't think anything could of brought us down

the indoor pool is gorgeous, with an atrium like glass ceiling, my kids were there for hours

appreciated early check in, room was fairly clean. staff were very considerate and responsive.

no room service. staff arrogant...also initially refused to issue an invoice

convenient to downtown, st lawrence market, many restaurants, excellent breakfast in cafe

wifi is very poor breakfast only menu order, no buffet, so slow and not flexible expensive some

a couple of restaurants and a bar directly across the street

room service showed up with a lint roller

gym is on the top floor of the building with a nice city view and next to it is a swimming pool

the gym was excellent, much better than you would expect from a hotel

enjoyed the pool as well

room was lovely, bar good, service good

the extra option of watcihng netflix in the rooms was wonderful as we were travelling with the kids and it kept them happy and quiet

spacious room with a small kitchenette and good size balcony

and we had a kitchenette and laundry machines, always a bonus

the gym was good (but could use air con

it was a large room and i loved having a kitchenette.

kitchen equipment was available when needed

great amenities, nice gym, sauna, hot tub, and lots of restaurants around as well as a huge mall

big thumbs up to the hotel for the gym, pool and sauna

kitchenette

big man) assured us that we are eligible for early check in but when we came back, another staff said there were no rooms available yet

take a deposit of 180 cad and the bar was empty.

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

the air conditioner worked marvellously, and although the pool closed at 10, the sauna and gym

'o`

shops are nearby, and there are a lot of facilities, like a pool, a restaurant, laundry etc

we were not able to get a cot for our kids due to the awkward size of the room

cute bar with very nice barman

over the top in friendly staff best french toast have ever eaten fantastic room service will be back

experience staff amazing bar and pool exceptional they want the extra mile to celebrate our wedding

room service food could be better

the swimming pool was freezing cold! couldn't enjoy it .

day it was cleaned after asking, the next day it was not even when asked…we were 2 adults and 2 kids, the room had everything just for 2 as if kids are pets - no towels and another things for

wifi not the best

wine bar - 5-6 pm daily; coffee bar from 7 am in lobby

our whole stay was fantastic and i cant wait to come back with my kids

sink in the king suite bar area

have liked a room service menu in the room

the kids play area was a great touch, we had fun before winding down for the night

fantastic outdoor pool.

in a very stressful environment for them they were great hosts from check in to room service to house cleaning

coffee bar in room had no creamer. that was all. very minor.

kids were gutted upon arrival as the pool was closed and there were also a lot of renovations which

we had kids traveling with us, or else it wouldn t have been an issue

kids loved the pool it was very clean and modern rooms

location, staff the gym was amazing

accommodated my 2 queen bed request kids loved the indoor/outdoor pool

from valet to front desk to housekeeping and especially at frenchy bar et brasserie

kids are still talking about the beds

late check out was expensive

staff, clean, close to concert venue, nice view from the room and provided a late check out when requested

bed, fantastic location, excelent breakfast, very clean and the view of my room and the gym

the breakfast buffet was overpriced and the service was very slow.

great service, beautiful room, fun pool - we'll come again

location, great place, great staff, great price with agoda, likely the best gym we have seen in a hotel

our kids love the rooms and pool area, while we love the location and value

the hotel staff were very nice and gave us early check in, which was amazing!

breakfast was excellent

bar reception area became extremely crowded at around 5 to 6 every evening

the bar area it was extremely difficult to get service even though we were buying champagne by the

we unfortunately did not get our spa appointments because they were already booked up

room service was fabulous too, lots of choice, amazing quality & arriving promptly

quiet and clean. wifi very fast.

the breakfast buffet was fabulous, very different from the usual mundane hotel offerings

: microwave/wifi etc), but upon further thought was glad to not pay for what i didn't need

we especially enjoyed breakfast

od coffee shop adjacent to welcoming lobby) including a small but well-equipped gym

got lucky with no hassle early check in and late checkout

no room service after 11pm.

is really minor but we ordered room service and instead of a pass-off at the door the rep kinda pushed right into the room, was a

for example, i came in late one night

the staff was friendly and very accommodating during my stay

would be nice to have extended hours on room service

wifi connection

lastic containers), but the other meal did not

the kids loved the pool, the breakfast buffet was nice

there isn't access to a refrigerator unless it's for the mini bar . no microwave

kids loved the pool

the spa is to die for

penny in the bar is fabulous

kids

i had room service and the food was just fine.

service was poor, very slow, room service and bell man

we recommend to anyone travelling with kids- the facilities were top tier

possibly a bar fridge in the room, and a light over the coffee bar area.

the room were very clean with excellent views and the facilities like pool and fitness centre were too tier

the kids in the pool at 10:00pm to 11:00pm when it’s only supposed to be adults

gym excellent