our room and the common areas were immaculate, the guest laundry was a plus, grounds were neatly maintained

they had laundry facilities which was nice but the washing machine really needs to be replaced or cleaned or

the pool was a little dirty but it was an outdoor pool.

pet friendly

also, the wifi was not good

beds were hard, i got the hotel for the fact it had onsight laundry because we ( 2 teens, son and daughter, my

by my dog (which is all of 3pounds) which was never left in our room at all i did pay the $40 pet fee and to

hot breakfast bar was closed due to covid 19 restrictions but the muffins and fruit sufficed

warmer too liked all the small appliances though only used the coffee maker and ice machine nice breakfast

the pool is really small

night so room location (right next to exterior and stairwell doors and across the hall from guest laundry) wasn

breakfast was delicious and a great variety of high quality choices

modern features, clean rooms and a great breakfast selection.

couldn't use the gym couldn't find parking at night because all the workers trucks took up multiple

extensive choices for breakfast

getting me clean laundry for a extended stay, but the front desk lady, i forgot her name, took care of things

location, self-serve laundry

everything besides the wifi.

my kids was in one of them in the room

only has one shuttle and needs two

i stayed in room 112 and seen roaches in kitchen thats the reason i checked out early

the pool was freezing

clean, great breakfast and check in staff was so helpful and professional!

however we booked double bed suite (side sitting area) with a kitchen

nice breakfast selection and plenty of seats at the breakfast area

the laundry room was dirty

the laundry room was filthy.

ont desk agent) promptly responded to my concern about the noisy laundry room and utilities near room 530, which

stayed two weeks and laundry machines broken the whole time

ont desk agent) assigned me to the noisy laundry room and utilities near room 530 on my first night of stay

no laundry bag in room

the laundry room was not conveniently located for customers

shuttle from and to airport available

no wifi and the noise

that we were able to have early check in.

the laundry facilities were one washer( which leaked water all over the floor) and one dryer that

the guest laundry was convenient, but the washing machine needs to be serviced (water leaked all over the

was next to the guest laundry facility so it was a little noisy around 8pm but no problems when i actually went

she repeatedly said it no smoking or pets allowed

was no wifi available for cell phone usage

i love the full kitchen and if needed 2 room suites, laundry on site if needed

lady who does the laundry with the blonde hair, she was the best thing about this hotel

sofa bed was broken, kids had to sleep with me and hubby in a queen bed, hubby was tired just arriving from

the pool was very clean, and they have inflated toys for the kids to play

breakfast was not the best and there was not vending machines but a mini convenient store at the

room, coffee maker did not work, room was across hall from laundry area, a bit noisy, bathroom sink had a crack

i wish they would have communicated the laundry room was down .

take it it was just too much and this time again i didn't get a chance to get into the jacuzzi spa because it

the pool the gym hot tub and breakfast and the bed i loved it

breakfast was great. the gym and pool were nice.

it s also right across from a bar that is very loud on the weekend at night

room we had was very noisy because of the laundry we ask to move

they have a decent breakfast and laundry facilities

helpful staff. cleanliness from our room, to laundry room

property needs to implement rules regarding the laundry, as some guests are very inconsiderate to

cruise ship, lovely rooms and quite spacious, comfortable bed and nice shower, also love the laundry facilities

very big pool open, laundry room very clean and worked properly. very clean and organized hotel

laundry area is nice

when i finally arrived at the hotel i needed to do a load of laundry to wash my blood stained clothes because

we make it a point to stay at a location that has laundry

the laundry room was a plus for me was able to do all our laundry before we left

the guest laundry was very expensive, especially considering one dryer is damaged allowing clothes to clog

* offer shuttle service to the cruise port for a nominal fee of approx $5p/person on cruise days laundry: offer

after work we tried to get clean towels and wash clothes but were told laundry was closed and we couldnt get

laundry room needs fixed up

the laundry machines don't work

laundry carts in the hallway all day. room service didn't work.

size beds -> not full size beds, a microwave & fridge, clean & roomy, plenty of towels, and a laundry room for

took a few minutes to finally rig open the back door which took me into the laundry area

have been nice to have on site laundry for guests

only in rooms with a king bed, double beds are full size beds not queens, no room service, no laundry, drinks

did a load of laundry it was 3

refig/microwave, laundry facility, very friendly staff and professional

had to go to a laundry facility

would you change your laundry system to having to download an app on your phone instead of maybe i dunno

i used the gym facility as well and it was fine - typical for a

everything was great. free use of laundry room which was located right next to mine.

that the rooms were so spacious and that we did not feel like we were so cramped in with our kids

understaffed for breakfast services.

pool closing at 10 pm but it s not too bad we didn t try

seasonal pool was very cold, couldn't use

the laundry room could be bigger with a coin machine

day stay no towel coffee and there's is an extra 45 dollars on the bill about excess trash and laundry service

when the go green stated we clean laundry and replace towels every 3days

laundry room greatly appreciated

easy check in and out and the breakfast

use of the guest laundry convenient as we were travelling light

the view from our room wasn't great. our room overlooked the empty swimming pool.

last 2 days there the breakfast was very disappointing

location and pet friendly

also, the pool hour, closing at 8 was not ideal

property was clean the laundry room was nice great pool and cookout area fresh towels were available the kitchen

heat didn't work the laundry room smelled like an animal died there.

the pool was sparkling, the laundry facilities were large and clean

it was the best. spacious living room and well equipped with kitchen.

- it was cozy and home feeling, had a kitchen, lots of windows for light, quiet and peaceful, very clean,

bar/sushi bar was very good, albeit pricey

staff. ritz kids. crafts

timeliness for room service and housekeeping

there were way too many kids

quality was average, lots of kids running around in what he had expected to be an exclusive resort where we

clean spacious accommodations, good breakfast

our 12-year kitty along and the room was perfectly located for us to easily get her and her pet kennel in and

staff was very helpful and accommodating with opening back up the pool once the weather cleared

location, room layout, good breakfast

the breakfast was great - delicious and healthy, real dishes, pleasant staff

the location was perfect, laundry on site, breakfast is great and staff was lovely!

pool area was great

i liked the location being close to the beach and ocean, breakfast, pool and facility.

parking lot still had damage from last years hurricane .

comfortable beds, great breakfast, very nice front desk staff

needed to do laundry and both washers were always in use.

laundry was over priced

hanging laundry on the railing over or door, found 2 live bugs under pillow in 1st 5 min

guess laundry machines not working and the shower in the room had no water pressure

constant noise from laundry area, will not return to this hotel, and will not recommend

parking was great for our new rv pulling a car.

breakfast was pretty good if you got there early.

pool was good.room was ok.

difficult to login to wifi. tv stations out of date with actual. no cable that i could see

people partying in parking lot drinking and smoking.

stayed 2 nights had to bring my towels to the laundry room to be able to get fresh towels the hotel it s self

free parking

i especially liked the hot breakfast which included eggs bacon biscuits and gravy among other choices

juan in the lot, perfectly clean parking lot, sweet

could use a larger breakfast area the bathroom was a bit tight in the

biscuits and gravy perfect for anyone passing through on a road trip nice little indoor pool and gym

clean comfortable, good breakfast

parking easy

good breakfast. good location. comfortable beds. friendly staff.

pool area stayed open a lil later than nine

they had designated kids areas and adult areas so if you didn't want to be around loud kids you didn't have to

the spa and the heated pool for the kids.

we could also see part of the golf course

geared more to people with kids, we don't have children but will still 100% be back

little more detail of what was on the property and what we could've utilized the shuttle for

i didn t love the laundry room but not a big deal compared to everything else offered.

hot tub isn't working at all, and the dryers in the guest laundry were apparently backed up with lint, which

laundry facilities were decent

i loved the fact the smaller pool had a handicap lowering device

everything especially the kitchen.

says theres laundry services available however it was not true

very old towels, pool needs cleaning

was a pool in the ad but the pool was locked up

ac, cable, pool, and wifi

our room had everything we needed: frig, microwave, wifi

patio outside of the pool area needs updated

staff extra friendly and helpful. room very clean and bright. a good variety for breakfast.

construction of near buy hotels congested parking

the indoor pool doesn t open until 10 am. would be nice if it were at least 9 am.

no pet policy not disclosed until arrival.

laundry room is small and could use some cleaning along with hallways

each floor has a laundry room, the hotel provided us with detergent at no cost

need better facilities for laundry

the pool and breakfast was nice two things i look for traveling with my kids.

excellent breakfast, beds, cleanliness, locations

lastly, the guest laundry room had no quarter machine and the washer and dryer take coin only

laundry room was pretty small just one washing machine for all rooms!!

but there should be a staff member on duty to monitor kids behaviors

the gym was amazing

big pool, big gym, clean hotel

breakfast had many different options unlike other hotels

breakfast was great

pool wasn't heated outside.

hotel had a pool, gym and the entire hotel was very well maintained with cleanliness

breakfast was amazing!!

laundry facility

staff, close to grocery market and several restaurants as well as shopping, laundry facility, full sized fridge

the fact that the laundry facilities were free.

the fact that the laundry and gym were connected made for a great opportunity for a workout while waiting for

staff, location, gym, laundry can't be beat. spacious, clean room and bathroom

laundry detergent caused a f ace outbreak in which i wished to not be seen due to lip and eye

laundry 1st floor only

pool not heated but it was fine

pool view received parking lot view

to be; clean, comfortable room; friendly staff; bed height (not too high like in some hotels); parking is close

wanted to do laundry and to wash one load of clothes was $4

breakfast was good, loved the pool, all around good stay

very clean. good breakfast. friendly staff

easy to find. plenty of parking

gym has treadmill and an other cardio machine only, no dumbbells or other machines

location was great. river views were great. bed very comfy. rooftop pool was amazing.

over priced lack luster food at the bar and not much to pick from

no gym

they changed the pet fee while we stayed there so we were charged $150 instead of $50.

was stunned that they charge $150 pet fee for registered support dog

i would have liked to have known about the lack of room service as i was traveling with a pet, which limits

25 bottles of water in the gym

great pool and gym on the top floor

loved the room service

the view and pool

breakfast was delicious and the laundry facilities were free to use

someone is going to get hurt in either the bathroom or the kitchen

breakfast area was nice and clean

this hotel is amazing! lots of room, a nice kitchen and free breakfast.

liked the proximity to downtown jacksonville, the full kitchen and living room and separate bedroom area

no housekeeping due to covid no tub no laundry no issues though- would def stay here

excellent customer service, fast early check in, room was perfect with river view, we saw dolphins

the free wifi was not working well.

this was a lovely hotel, very comfy beds and very nice room service.

pool was nice for my kids i love my balcony in my room to enjoy the nice weather there

each day, the laundry dept was out of face cloths and we had to wait for them to come available

pool area is very poor, lacking in any character. no laundry services available

the check in receptionist. room service food was delicious.

pool was dirty and freezing

and their kids hanging out in floor lobbies knocking on doors and running

doesnt gave a guest laundry. would have been of benefit as i was on an extended trip.

well, beds are not super soft, i asked for no feather pillows and our beds were full of them, room service did

com that there was a $75 pet fee

the property was in a good location with a good gym.

the pool was closed due to a windstorm.

i tried to do my family's laundry

breakfast was horrible, and the pool was the size of a hot tub and under the stairs

ourselves off, the tub was very slippery when trying to get in and out of it, and the price for a pet was

the pool

the choice of breakfast.

sheets smells good like came from laundry

green slime pool that they closed and it s very very hot , a holidsy inn without a pool service in fla should

clean facilities, very nice breakfast, very good location

could not get kids to sleep in room once they saw the bugs due to past horrifying experience with bed bugs

breakfast was great! enjoyed ou stay.

requested prior to my arrivalfor my room not to be by an elevator or laundry and on a higher floor

room was right next to the laundry room so we could smell the detergent chemicals at times and the slamming of

the laundry does not have detergent and needs coins

love everything about this hotel from the bar to the room to the service to the guest everything was

she was very helpful with accommodating an early check in

you have to pay for laundry machines

was no hot breakfast phone lines were off when i went to laundry to wash my clothes my clothes are soaking wet

the shower had stains, and an old matted eye lash strip was in the kitchen chair.

it was 2 adults and 5 kids had 2 rooms on the opposite side of the hotel staff was mad the kids was going from

i wish the pool and hot tub was inside or had a covering so that i could enjoy them.

breakfast options were great and all the staffs were friendly and super helpful

convenience of the kitchen in the room, spacious bathroom and shower and complimentary

staff work are so friendly, the hotel are so clean, the breakfast was good i love the room and the kitchen was

rubi the breakfast hostess, the manager eric and the evening desk hostess tori were friendly and welcoming

convenience of the kitchen in the room, spacious bathroom and shower and complimentary breakfast