the laundry ladies could not understand when i said i needed more towels and wash clothes

what i don't like is that they dont tell you on any website that there's a deposit for a smoking room

there was ample parking and wifi; the tv had lots of channels

wasnt aware of free wifi cleaning could be better micowave was nasty old food stuck in it hair in tub on

the wifi

pot of coffee had people in the parking lot outside my room talking till 3 in the morning

nasty, how u gone be in a no smoking room. with burnt hole all over both beds

the pool was very poor the breakfast was a joke

worked out fine with a pet and that was pretty much the bottom line

pool included

the laundry does not have detergent and needs coins

requested prior to my arrivalfor my room not to be by an elevator or laundry and on a higher floor

room was right next to the laundry room so we could smell the detergent chemicals at times and the slamming of

again, check in process wasn't smooth, had to wait to get linens for the sofa bed with tired kids late at night

had to request room service to clean up room

was no hot breakfast phone lines were off when i went to laundry to wash my clothes my clothes are soaking wet

you have to pay for laundry machines

the location and pool

the suite was amazing , two bedrooms with king beds and kitchen. beds very comfy.

room, hot buffet breakfast, nice pool area, close to restaurants, mosh museum, and other attractions

pool area is very poor, lacking in any character. no laundry services available

each day, the laundry dept was out of face cloths and we had to wait for them to come available

for one night and by the time we realised it wasn t working it was late in the evening and kids had gone to

wifi never worked in the room, rooms are small

pool was dirty and freezing

doesnt gave a guest laundry. would have been of benefit as i was on an extended trip.

breakfast and breakfast staff was fantastic. nice gym facility!

this includes the front desk, the cleaning staff and the breakfast staff

the pool was closed due to a windstorm.

you have to pay for wifi

no housekeeping due to covid no tub no laundry no issues though- would def stay here

we live an hour away but we were there to spend a weekend away from our four kids

this was a lovely hotel, very comfy beds and very nice room service.

the free wifi was not working well.

the christmas decorations were aesthetically pleasing, and the gym facilities were satisfactory

i wish there was a real balcony, and the pool was too cold.

slow wifi, not enough drawers, the refrigerator was iced.

there were no vending machines for late night snacks or room service available

the bar staff wait for long and over looked

the gym had professional equipment with a view of the river

you're looking for a quick last minute place to stay with basic amenities ie: pool, laundry facilities, handicap

breakfast, laundry on site and the friendly peopleqqq

as clean friend attentive and my pocket isn't broke by the time my stay is done so fair price the laundry is

laundry facilities

the vending machines don't work, the laundry stinks

love the clean rooms, nice kitchen, hot breakfast

the pool was small

have stayed here before and like that it is easily accessible from i95, clean, and has a full kitchen and separate

it was completely what we were needing. clean, comfy and breakfast was delicious

when traveling with kids and pool is a must

laundry room dryer did not work

i know they must ve washed those in the new bath& body works laundry detergent or the new dupe for baccarat

pool was out of service after being told that it closed at 11, wifi did not work, they could not provide extra

i had a partial view of the roof over the pool and all i could see was chicken bones and cigarette butts on

the bar and also the pool could have been cleaned but over all i enjoyed.

desk staff was borderline rude, the room was not clean, and the dryer in the guest laundry was not working (and

were clean, shower always had hot water, hot tub and pool facility was very nice, price was

friendly staff comfortable bed room felt like i was at home and breakfast was hot and fresh

the rooms were comfy! breakfast was excellent with variety. great parking.

the front desk staff to the wonderful ladies that prepared the breakfast - good welcoming staff with customer

are no laundry facilities on the property

it was disappointing the pool was out of order.

desk agent victoria who helped us secure a room for the night even though they were not pet

would be nice if you could get directly to the pool from the inside.

it have a pool and breakfast

staff was helpful when we had to move a lot of belongings with laundry cart, because luggage carts were missing

exercise and laundry facilities

they put me on the 2nd floor facing the parking lot and there was a semi playing loud music at like 10pm

in room around 10 pm, room had awful smell carpet was absolutely filthy

the parking lot is well lit

i want refund for laundry, room service and pool not working

having a laundry room so i didn t have to go home with dirty laundry

laundry facilities only accepted quarters and when you ask one of the front desk clerks they were

had to throw dirty laundry and towels in hall cause room never got tended to even after we told the desk on 2

sheets, smelled great, laundry facility within hotel, breakfast was pretty good, coffee available 24 hours day

only and when we inquired they said they were full yet nobody was in the restaurant only at the bar and the

i enjoyed the pool view.

and no info related to room cleaning, room service, restaurant/bar hours etc (presumably because of covid and

pet fee was outrageous at $150

the king room was huge and deck pool was beautiful

laundry room available with good machines

need to have quarters for doing laundry.

laundry machines takes money and do nothing, when you approach the hotel to report the faulty

freeway very clean bed and updated interior big hotel with goood facility from fitness center , laundry and etc

knew the room had not been cleaned properly and there are complaints all the time, also it stated laundry and

to come vacuum our floors 11pm at night and we had to take our own sheets downstairs to laundry room and

you can do your laundry pretty cheap here.

appreciated the laundry facilities

convenient location, ample parking, mini fridge with freezer, laundry in lobby

i asked if i could do laundry, she treated like we are a thief or something and telling us, don't go anywhere

the wifi was probably the best i've ever experienced at a hotel and i was in room at the far end of the

the grounds were well kept. the decor was modern and fresh. pool was well maintained.

breakfast was good but you had to wait a while for replenishment and their was not enough room to

had an oily film so couldn’t let kids access

the shower never stopped running which kept my kids who are sensitive sleepers awake

comfy and the bar downstairs

great pool

had a long drive that day and wanted to order food from restaurant in bar to take to the room

my kids were tired after a 3 hour drive and they had to be on the vball courts in a few hours

drinking water in the room, no room service, nowhere to eat during the day

ice machine and laundry services down. plus room service every other day.

laundry and breakfast and office space with computers

hospitality, the breakfast, the space in the room, the view was awesome, being able to rest well in the bed

enjoyed the pool and hot tub, just wished there had been more lounge chairs and table w/ chairs

i was there for family reunion, so unfortunately i didn't have time to use the pool and hot tub

there is also a laundry

also another staff member showed us how to turn the knob to access the gym and other secured areas

location was perfect. breakfast every morning was great. the staff was super friendly.

friendly staff, amazing continental breakfast!

only downside was a slight smell in the room because it allowed pets

we also loved that there was laundry and gym for public use

laundry lady had a bit of a attitude when i needed to exchange my towels/rag

about our room met or exceeded expectations, and even though i never used the laundry facilities i was blown

we're very friendly housekeeper had everything i needed plus more wonderful idea about the free laundry part of

liked the free laundry facilities and just the cleanliness of the room

breakfast was delicious and the laundry facilities were free to use

they we able to provide early check in and a late checkout because of our flight schedule

when room became available next day, sent stagf to pool to get is to move

breakfast was very good. room was a great size. loved how new and clean the property was.

this hotel is amazing! lots of room, a nice kitchen and free breakfast.

they have an on-site self service laundry facility

many restaurants around the area, one of the receptionist help me how the laundry works that s so

a space for removing garbage even without requesting room service would be beneficial.

pool looked green.

thing was checkout was at 12pm and at 915am they came around banging on every door stating room service

thats laundry didnt work!

starbucks is literally in the parking lot of the hotel

noise on the second floor was so unexceptable very loud kids running up and down the hallways, doors slamming,

the parking lot could be lit better

no welcome materials, wifi access instructions or directory in the room.

no self serve laundry or complimentary breakfast no deal breakers

no laundry facilities

no laundry room

no laundry facility or pool

hotel is nice but no laundry facility which is nice when you re traveling for work purposes

i appreciated the laundry and balcony for fresh air

price point for basically a studio apartment love the kitchenette and also the fact i can do laundry in my

laundry washer didn t work

room was nice and included a kitchenette and laundry, though we only used the fridge and coffeemaker

pool being closed

laundry 1st floor only

laundry detergent caused a f ace outbreak in which i wished to not be seen due to lip and eye

there is a restaurant , and bar in the hotel and the have very good prices

easy ride from airport, good parking, computers accessible and printer for boarding pass for return was perfect

the parking

wanted to do laundry and to wash one load of clothes was $4

great breakfast

gym has treadmill and an other cardio machine only, no dumbbells or other machines

pool needed a good scoop out of leaves and general debris, and it was very cold

i think the pool area need some attention.

the fact that the laundry and gym were connected made for a great opportunity for a workout while waiting for

laundry facility

staff, location, gym, laundry can't be beat. spacious, clean room and bathroom

staff, close to grocery market and several restaurants as well as shopping, laundry facility, full sized fridge

the fact that the laundry facilities were free.

sheets smells good like came from laundry

was clean, beds were comfortable and pool was clean

took my kids down on their spring break vacation and the pool was closed

the breakfast was simple and the staff kept it clean

street to swim yes thank you but i get a hotel with a pool so i (don’t have to drive with wet kids

we were able to use the laundry facility as a last minute need and were very grateful that we had the option

laundry facilities in the 2nd floor

pool was closed

they were able to accommodate my request for early check in

room smelled like dirty gym socks even with lysol it still smelled bad

they didna ? ? t wake me up when u requested , also there is no shuttle to jax airport

the comfort of the beds and amazing room service.

really liked the indoor pool

second, pet hair was all over our bed and towels

i loved their pet policy

parking. bar closed early

the pool is ideal for the kids

the pool is ideal for the kids

out facility trash cans were full & lots of pet hair in the couches in my room unfortunately i didn t sit in

pool was full of screaming kids

there was no guest laundry

consistent quality every time we visit. good pool and gym.

was noisey, doors slammed kids running till after 11pm, next door got busy at 3am so that woke me up, not sure

area had a bit of foot traffic it appears to be a up and coming area and the parking was almost hard ti get at

the pool looks inviting

room maintenance .pool location and size.

the breakfast was outstanding

breakfast was included and great

the barndoor bathroom door didn't close all the way and was right off the kitchen

good swimming ,small gym but better to take exercise ,clean all hotel, its beautiful all hotel around

they put us in a handicap room next to the service area and had laundry stuff where my 8month baby could hurt

think the rooms need updating, bed cover were old, bathroom floors were old and the laundry are was not clean,

didn't have breakfast

the hotel is clean and all the staff are very nice plus it is a pet friendly hotel.

excelente breakfast, amenities, location and staff,

pool, free breakfast easy check out

the breakfast area is really small. breakfast was okay.

property was perfect, the woman serving on the bar was rude and ignorant

pool was in an odd spot next to the parking lot/street.

of the stuff was rigged up, such as the bar in the elevator, my husband leaned on it and it literally fell out

everyone was nice and accommodating, the hotel is clean and the gym is great

great bar, lounge area, pool & rooms

the sleek modern design of the lobby, bar, pool and rooms were so

the hotel had ev chargers for vehicles

everything is brand new. conveniently located. the pool was amazing.

the bed had bleached stained covers, and smelled of laundry left in the washer a few days

the laundry room needed a key and had no windows

cost of the laundry and have to reprogram our card key to get back in our room every two days when they cleaned

i also like that the laundry room was only used by one room at a time

they have a coin laundry room on site

, the laundry was not working, the gym was being repaired, the a/c was not cold, the wifi was so terrible

breakfast was hot and good, even the laundry was a plus to have

laundry room was out of order, we were staying here because we lost power during the hurricane and

ample parking

wifi is good

kitchen /resturant was close

no breakfast or pool but understandable with this stupid covid & stuff

wifi wasn't working, bathtub was up ankles in water as i took a shower, furniture needed to be

the lack of maintenance upkeep around the pool area, weeds and trash receptacles not emptied

however the wifi is incredibly slow i was in the 3rd floor and the wifi signal was so weak that my phone could

location and laundry on site

the pool was broken and our kids couldn t swim, but the rude night shift manager made our kids get

didn't like that it wasn't any parking spots ,and big over sized vehicles and 7 spots or more taken up and the

parking was a bit rough with the remodel team using the parking lot

pool was clean

the free wifi was great

there is a restaurant and bar on site

wifi though free did not have good connection in room

very clean and no charge for parking.

parking and entrance points only one door to enter no other doors where u can use ur keys to access

didn't have quarters for on site laundry

was really small, noisy location next to pool (constant stream of loud people) and laundry room (machinery

bathroom exhaust fan didn't wotk. laundry facilities limited. too expensive.

they do have laundry on site for $3 per wash and dry

laundry only takes quarters

the location was great. close to the carnival port. staff was friendly and breakfast was good.

the pool needs new furniture.

breakfast was delicious but was not restocked as the people were going through

parking availability

pool towels very small, lol.

staff was friendly we loved the laundry room on the same floor.

the laundry room was broken

doesnt have enough parking spaces, so you have to park by the store

small parking lot

pool was closed, short breakfast hours

no laundry available

parking.

wifi is choppy i believe if they added those wifi extender box things the signal could be better

advertised that had breakfast and swimming pool and it didn't

obvious drug addicts walking around the parking lot

nice pool, guest laundry facility, and fitness center

it was beautiful and the water feature in the lobby was really cool. the kids loved the pool.

beggars in parking lot

much parking, lot was full and we didn t want to park on the street

breakfast was ok, didn't have waffle or pancakes

was no one who answered my call between 10-11 pm when i tried to inquire about the laundry facility so i had to

pool, laundry area, gym, and breakfast were really great

of the staff was very nice and helpful- the breakfast was good- i liked that you had a laundry but more machines

dryer in the laundry room are my quarters, not a huge fan of the breakfast included, not the greatest selection

the parking lot was well lit

wifi stinks

the full kitchen and spacious bathroom

kids complaint

very clean, new, good breakfast, staff friendly.

i think they add have scramble eggs to the breakfast

2 miles to walmart and target ruby tuesdays right at hotel backlighted mirror, awesome on site laundry friendly

laundry facility had mold/mildew in washer, dryer smelled, wall vent in laundryroom had mold around

friendly staff, clean rooms and on site laundry

the gym had a great selection of free weights, and was much nicer than anticipated

room had carpet cleaning powder still in the floor where they didn't vacuum it up and a machine to get the oder

pool and hot tub was out of order there were piles of laundry and trash all over the hall on the second floor

lobby bar un-inviting

i loved the jacuzzi pool

everything was perfect , i just said the weather for the i travel , i don't use the pool

, but the owners need to put seats for the registration desk employees to be able to sit on a bar stool during

i tried to do my family's laundry

in the lobby working with a colleague and we asked the staff if we could lower the volume on the breakfast room

it was a double bed average room with a pull out bed was very dissatisfied and so was my kids the pool was filthy

pet friendly

accommodating front office. was able to have an early check in. room and ammendities were great!

loved the self clean laundry option for washing and drying clothes

close to the areas and activity for the day. very nice breakfast

everything but parking issue

parking was limited due to lot resurfacing

the rooms were cozy, the appliances worked very well, the wifi was great too

thought it was in carpet but as we laid in bed, i realized it was probably the laundry detergent

miss the old breakfast

the breakfast was good

the pool is very small and was full of leaves

customer service. love the breakfast.

laundry machine was down

price and no indoor pool.

the bar was closed

easy access. front desk was very nice. loved that the bar closed at 11pm.

i liked the staff, the pool was small but not crowded and the bed was so comfortable

no room service

the staff said there was nothing they could do as my kids were standing in the lobby in their pjs hungry for

the pool was nice however it wasn t cleaned and it appeared that the grounds had some sort of mold

room service did not clean room each day and the smell in the room.

lack of parking due to parking lot resurface.