covid 19, pool was not open and a very very limited breakfast

bed was very comfortable.....need more handicap parking spaces.

parking lot had grass growing up in cracks on the side next to the store

clean, quiet, friendly staff snd a great breakfast!

only reason i gave a sad face to the breakfast is because we didn't get to experience it

breakfast was very good

pool was closed, no doubt because of covid.

parking is tricky when the hotel is full. the bed was uncomfortable.

the pool was not opened. it looked it still had the winter cover on.

great breakfast and social hour

some staff was not familiar with the property and gave incorrect directions for amenities (laundry location,

laundry services weren't available, so i had to go across the street to the holiday inn to use

clean laundry room, good staff

allowed us to park in front with trailer .. felt safer

our room had a small kitchen and sitting area felt homey

laundry bags weren t provided in the room and asked the front desk for be bags, but no responses

no laundry bags and hair dryer

laundry (other hyatts have had quarter machines) low-flow shower heads, only serviced once every 3

another issue and problem i ran into was that the property does not have any laundry capabilities on site

wifi was horrible!!! had to go to starbucks to send an email.

offered some kind of complementary snack or additional waters, especially since we had young kids with us, and

the pool area hadn't been cleaned and the towels restocked the morning

pool was broke and we had little kids coming in so we sent them to a different place.

the lounge was simply at small bar next to lobby check in desk and next to kitchen door

parking is al little tight if you have a trailer (towing motorcycle)

there was no pool and the restaurant was bar snacks

that the property offered starbucks the staff were friendly and the gym was nice

us in was super nice, super efficient, explained everything about the hotel, food, breakfast, parking, surrounding

dark parking lot

beds was too hard and there was a guy in the parking lot asking people for money.

loved the laundry very good breakfast

smell, did not feel clean, laundry does not accept cards - cash only

to go to the convenient store to get laundry soap

it s easy access to everything. laundry facilities was nice to have.

breakfast area was small for a full hotel. ran out of coffee.

while here , we enjoyed the pool with our kids , used the on site laundry facilities, enjoyed all the convenient

it looked like they normally had towels for guests to use but the laundry basket was full of them

was alot of teams/groups of kids that ate a lot of the breakfast food and took up most of the seating so it was

great staff, great breakfast, very clean hotel. it is always a great place to stay

location was great. comfy beds. full kitchen was swag

poor wifi phone/ intercom was faulty- but didn t really matter

clean, secure hotel with good parking

so clean and roomy! loved the kitchen area too.

breakfast area was small and was crowded when trying to get food

great staff everyone was wonderful my kids loved it

the place also has spacious rooms that have your basics (hdtv, phone, 24/7 gym and laundry facilities, etc)

laundry facilities needed work

the free laundry as an honors member was extremely helpful for the insurance seminar i was attending

there was a laundry room in the hotel

the pool, laundry, exercise room were all neat and clean

no elevator, hrs for guest laundry, key charge, parking is limited

boutique property that was well appointed. smaller pool, good breakfast, and laundry on site.

the price, location and amenities such as onsite laundry facilities.

laundry detergent vending machine out

laundry on site that we did use

no laundry facilities

pet fee

had handicapped parking at the outside door which was close to our room

plenty of free parking and close to plenty of restaurants and shops

pet friendly, clean.

breakfast during covid-19

having free ev charging for our electric car

we didn't partake of the breakfast.

parking well lit

kind of a noisy location, like most hotels, the pool was out of service

this property has laundry facilities as well

would turn blistering hot by itself; do not stay in room 103 it shares a wall with the staff laundry room and

i liked that it had laundry room and the location was walking distance to the dollar tree

room was next to the laundry room so every morning at 8 we heard thumping and the washing machine

it was great having access to the laundry. lovely breakfast room. light and airy bedroom.

bar was fabulous

my kids loved the pool. the beds were comfy.

the pool was open, but restricted hours

the pool

the pool was very nice and my kids loved the jacuzzi in the bathroom

run down, smelled like cigarettes even though it was a non-smoking room.

breakfast was ok but very basic.

breakfast was pretty good

wifi actually worked.

parking was awkward but workable

room was right next to the guest laundry facilities and i didn't hear anything while the other guests were

way to shower had to take a bath,no place to do laundry no pool,breakfast just sucked eggs and sausage was all

wish hotels had laundry hampers with plastic liners be helpful for housekeeping.

location, parking for a car with a trailer.

i just wish it had a pool

the bar area is a great amenity and stayed open late

the fire pit area & the deck connected to the bar was very quaint & charming

park is a fun and funky neighborhood very comfortable bed high quality linens modern bathroom and spa shower

the bar and dining room service and atmosphere were wonderful

wifi didn't really work very well in our room on the 3rd floor but was fine in the hotel lobby.

the bed was super comfortable and it was nice having an actual kitchen as well

just like room service - but no additional charge

we had the expectations of a normal sized pool with a bar in same

breakfast was good but, the staff was amazing during breakfast time

double charged me for room service and parking was told it would fall off once it wasn t pending was just on

the restaurant and bar close very early at 9pm.

the bar should stay open later

restaurant and bar serve great food and cocktails

also, the manager was very accommodating with the room service menu and made an exception for us to order from

that the bar and lounge closed to early

tiny pool and wasn t open really upset

the hotel is gorgeous. the restaurant, pool,rooms, all perfect.

staff was friendly. infinity bar restaurant was a great value with delicious food!

wanted us to pay for wifi and room service had to be reminded i ordered and it didn t have a in room microwave

and location and fantastic front of house staff and bar staff

room service food was good, delivered hot, and not too costly

central location to the events that i was attending during my stay and the pool.

didn't have time for room service

pool, jacuzzi and gym are open

only one elevator working due to the three others being repaired, no info on whether there was room service or

there was only one washer and one dryer in the laundry room and we never did get our clothes in because it was

laundry on site

hall carpeting dirty,self laundry expensive , inadequate availability of ice on first floor, food in bistro

cleanliness of room and bathroom location. adequate parking. landscaping nice. bed comfortable.

the wifi didn't work which prevented me from getting 63 messages and 45 emails.

would have loved to have seen a laundry room

laundry service could have been helpful ud83dude42

would be nice if the bar and restaurant could stay open a little later especially after an event

shuttle to stadium was on site

cost, considering the pool and gym are closed and they do not include breakfast.

everyone in our party was pretty itchy. i m thinking it was the laundry detergent.

kitchen area was so convenient and the basketball area kept my boys entertained

the room was very clean. enjoyed the sitting area and kitchen area. very roomy.

the fitness room doesn't have many machines, (2)

wifi gave us problems

soap available for the laundry room, front desk staff wasn't the most friendly

kids running in the hall kept us up past midnight and then at 7 am or earlier construction workers

staff is very friendly. love the pool and hot tub. nice restaurant and bar!!

paul hot tub gym that was all nice

pool area is nice. spa on site. staff very friendly and professional.

the lobby area was dreary with boxes , dirty laundry and things left on the

perhaps use a bit more bleach in the laundry :-)

easy to get to the laundry room and vending

the rooms are clean, comfortable and updated. microwave, fridge and laundry are available.

room was right across from the laundry and right next to the guest laundry and the ice machine

easily accessible guest laundry facilities

the breakfast was adequate. we used the laundry room and exercise room.

one night there was laundry detergent pebbles spilled just outside of the laundry door and the next morning

location and large parking lot.

where great and bed were comfortable no bugs pretty clean love it will be back it is also pet friendly has nice

affordable, an a amazing breakfast bar wit staff to help, cheep laundry sight, with nice washer and dryer

whatever laundry detergent they use is awful

easy access, clean room, decent breakfast

the bar food is mediocre at best

there is a cracker barrell across the parking lot though

the size of the room, the resteraunt on site, free laundry, nice swimming pool and awesome layout of hotel in

of parking fee and another fee dirty laundry in the hall at every door between our room and the elevator no

loud noise from the kids running around our floor and the dogs barking

we come to this hotel at least once a year for a party as i have five kids and someone always wants to have a

stated they were open from 7:30-10pm but they closed around 6pm so that was a bummer for our kids

the laundry facilities are clean and well maintained, and the staff on reception were able to assist

the pool was open 9-10 and i had no problems with the

location, plenty of parking

updating the building, which is nice, but a lot of the amenities i like weren't available: gym, hot breakfast,

very clean. nice breakfast.

free laundry..! always a plus.

laundry facility, exercise room

free laundry was amazing and fairly priced snack foods

laundry was free. room had full size fridge and microwave.

convenient location. quiet. large rooms. indoor pool, laundry and well equipped rooms.

limited laundry facility

the person at the desk said she could not help me that was a laundry problem

also the laundry machine took my money

swimming pool

the pool was too full, kids jumping on the hot tub.

the room was clean when we arrived,the location was perfect, the bed was comfortable, laundry room clean/

breakfast, the work out room and the location of laundry

very clean facility to catch up on laundry, or slip in a workout

the laundry people decided to not show up so we had 2 towels for 4 people and they were out of towels

breakfast was great with variety of choices

hotel room was nice and spacious, had laundry for guests

felt like earthquake in the room where they used the commercial laundry the floor was vibrating

guest laundry facilities were out of order so had to take our clothes to a launderette to dry

the pool, gym, and laundry were all great

friday probably not the best day to close pool for cleaning

we stayed in the bunk bed room with my two younger kids

we were thrilled the hotel had ev chargers

king room, very comfortable, and we loved dining at the bar for breakfast and dinner

we stayed in the bunk bed room with my two younger kids

the hotels restaurants and bar were all very stylish & clean; we ate at granddam on mothers day and had an

would have been nice to know ahead of time that the charge for accommodating a pet would be $100

location and free parking.

breakfast is versitial and many items loved our room

i would have liked if the pool area had a hot tub like other springhill suites i have stayed

my kids were unable to swim the entire trip because the pool was constantly full since the size was

breakfast was great, room excellent as well. laundry room very usefull

location with free shuttle to the florence mall and airport

nice rooms, bar , location

easy to get in and out of. parking lot big. super fast elevator

plus a bar with great bar tenders

hospital, and they appreciated a place to stay where they could feed their family, and do their laundry

laundry facilities were available too

hotel has on-site laundry facilities, etc

no pool, but laundry facility was much needed for sports camp

self laundry is free

to pay a pet deposit, when my pet is potty trained

very nice breakfast. comfortable room and bed.

however, i had seen advertised that the indoor pool was heated but it was not so that was a little bit of a

pool was 78 degrees and absolutely freezing

enjoyed the pool and breakfast, beds were comfortable.

the guest laundry was a mess

no laundry detergent in the laundry room. had to make an extra trip to the front desk.

laundry room is too uncomfortable, stools to wait for cycles and too hot

breakfast bar, while they had a good selection, wasn t maintained very well

i especially enjoyed the suite and living room with pull out bed and having a kitchenette

mold on ceiling tiles and a laundry list of issues

machine by our room didn't work, they did have one a few feet away in the laundry room that worked

laundry onsite does not work (delay in hookup per the manager)

there were condom wrappers and used condoms in the parking lot

the breakfast was one of the best i have had in a long time.

had to keep swapping keys because they never worked, and our room was right across from the staff laundry as

pool closed b4 11pm

location, room size, bathroom size, tv channels, breakfast, refrigerator, pool size, parking

have daily room service

very clean throughout, spacious room and friendly staff. convenient parking.

when we left the next morning laundry and trash was still in hallway

didn t eat breakfast

staff wasn't very nice and you have to park down the street in a parking garage and walk.

the pool closes too early.

would have been nice if the pool and hot tub were open but understood with everything going on

remodel almost completed (still working on laundry room) and looks great

pool is warm, big, and fun

clean an updated and a pool

great breakfast, indoor pool, and gym area. very clean. felt safe in the area.

the wifi was fast, which was an unexpected bonus and breakfast was reasonable

breakfast was horrible

breakfast appearance good, but didn t taste too good. eggs , sausage & gravy cold.

the fact that the room had a kitchen

the breakfast was horrible

breakfast was delicious and provided plenty of options

the only thing we needed was dirty laundry bag. there wasn't any in the room.

very pet friendly located next to a neighborhood to take your pup on a nice walk after traveling

no parking! had to park at the neighboring hotel.

also room was smaller than it appeared in online photos which left very little room for parking scooter

parking was far from the front door

having a laundry on site since we were there for a soccer tournament was especially nice

i that is a mom loved that they have 24/7 laundry

the room was very roomy and clean! the indoor pool and hot tub was great!

up at 4:00am for my 4:30 shuttle which i booked the night before only to find out they screwed that up

stayed in a 2 room suite with our teenage kids and it was very comfortable and the breakfast was really good

we also went down to the indoor pool and hot tub and both were well kept and offered towels pool side so we

pool could be bigger

granted my kids are tall, but it only took 2 to reach out and span the width of the pool

always smelled like sewers and the gym also smells like the carpet hasn t been cleaned forever

staff was courteous, shuttle service excellent, hotel was peaceful and calm