pool area was closed

double charged me for room service and parking was told it would fall off once it wasn t pending was just on

the breakfast was horrible

breakfast was good but, the staff was amazing during breakfast time

we did enjoy the super awesome workout facilities though - better than a gold's gym without all the muscle men

not very good for the price, room very small, and pool much to small and crowded

there is a rooftop pool which was neat

we ordered a pizza for room service and was quoted 40 minutes or less and they didn't come up to the room until

wanted us to pay for wifi and room service had to be reminded i ordered and it didn t have a in room microwave

tiny pool and wasn t open really upset

breakfast was room service and very good

hotel bar and restaurant were fabulous

also, the manager was very accommodating with the room service menu and made an exception for us to order from

room service food was superb but pricey

restaurant and bar serve great food and cocktails

the bar was very nice too

the bar and dining room service and atmosphere were wonderful

park is a fun and funky neighborhood very comfortable bed high quality linens modern bathroom and spa shower

room service knocked a tad earlier than i would have liked.

good comfortable room. nice bar area. all downtown facilities easily walkable.

cards did not operate the elevator or room door and wifi did not work

central location to the events that i was attending during my stay and the pool.

no free shuttle service, limited room service and no pantry due to covid restrictions.

distance, hotel was very nice and clean, staff was nice, outdoor skating ring was nice, very nice bar inside

wifi never worked despite valiant efforts by staff

laundry service could have been helpful ud83dude42

would have loved to have seen a laundry room

options for room service/dining

no valet parking, limited restaurant hours and no room service

i didn't know where the ice machines were, what the wifi password was, etc

clean and great parking

clean ,bug free,friendly and easy of parking. close to uk hospital and cancer center.

parking and getting to/from other locations in lexington extremely convenient

the kids really enjoyed the pool

the should provide more non-pork choices for breakfast.

hotel room was nice and spacious, had laundry for guests

the pool, gym, and laundry were all great

felt like earthquake in the room where they used the commercial laundry the floor was vibrating

guest laundry facilities were out of order so had to take our clothes to a launderette to dry

parking was a bit suspect

the hotels restaurants and bar were all very stylish & clean; we ate at granddam on mothers day and had an

the restaurant stayed open late and the gym was very nice, although i wish it stayed open past 9 pm

the rooftop bar is the bomb

room service meal that was ordered took over an hour to be delivered to our room.

king room, very comfortable, and we loved dining at the bar for breakfast and dinner

laundry facilities were available too

hospital, and they appreciated a place to stay where they could feed their family, and do their laundry

love mini kitchen and free use of laundry

no pool, but laundry facility was much needed for sports camp

room was above the laundry room and at 7am i was woke up by a whirling sound and the room was smaller than i

free laundry..! always a plus.

laundry was free and there was a decently sized work out room

laundry facility, exercise room

laundry was free. room had full size fridge and microwave.

nice area for walking the dog, great location, free laundry!

hall carpeting dirty,self laundry expensive , inadequate availability of ice on first floor, food in bistro

laundry on site

there was only one washer and one dryer in the laundry room and we never did get our clothes in because it was

t drink the water bottles provided by the hotel, way too expensive if you want better/premium wifi, had to

cleanliness of room and bathroom location. adequate parking. landscaping nice. bed comfortable.

everyone in our party was pretty itchy. i m thinking it was the laundry detergent.

having a kitchen

the mini kitchen area

the fitness room doesn't have many machines, (2)

the breakfast was

my kids loved the pool. the beds were comfy.

i arrived to check in, i had negotiated a $25 non refundable pet fee but the woman checking me in would not

the king suite with his own tv made him feel like a prince and the outdoor pool was beautiful

the bar has great staff, very attentive and friendly

my kids loved the pool. the beds were comfy.

the laundry people decided to not show up so we had 2 towels for 4 people and they were out of towels

breakfast, the work out room and the location of laundry

very clean facility to catch up on laundry, or slip in a workout

the room was clean when we arrived,the location was perfect, the bed was comfortable, laundry room clean/

our room was great and the kids loved the

had to keep swapping keys because they never worked, and our room was right across from the staff laundry as

breakfast was great

clean room, great breakfast, and ample parking!

very nice pool although we didnt have time to swim, will use the pool next time

cleanliness and staff support. location and parking

i liked that it had laundry room and the location was walking distance to the dollar tree

this property has laundry facilities as well

the oatmeal was old that was in the package the morning crew was all in laundry room talking and and we had to

would turn blistering hot by itself; do not stay in room 103 it shares a wall with the staff laundry room and

it was great having access to the laundry. lovely breakfast room. light and airy bedroom.

breakfast was great, room excellent as well. laundry room very usefull

fell in the snow covered parking lot

breakfast was first class

also very pet friendly

pool is open

no laundry facilities

i requested a smoking room but the room was not cleaned and they moved me to a non smoking room

several other hotels and restaurants, constant flow of people walking through the parking lot into late hours

it does offer smoking rooms and allows pets so it is musky but nothing too bad or unexpected.

too many random people hanging around parking lot.

the price, location and amenities such as onsite laundry facilities.

laundry detergent vending machine out

laundry on site that we did use

boutique property that was well appointed. smaller pool, good breakfast, and laundry on site.

no elevator, hrs for guest laundry, key charge, parking is limited

kind of a noisy location, like most hotels, the pool was out of service

the wifi system is very poorly conceived

having free ev charging for our electric car

friendly staff, convenient parking, nice bathroom, clean layout

like the area and convenience of the parking

laundry room is too uncomfortable, stools to wait for cycles and too hot

the guest laundry was a mess

no laundry detergent in the laundry room. had to make an extra trip to the front desk.

service, room, safe location , breakfast

rooms either kitchen suite, lots of extras like complimentary drinks and light food selection in the evening,

soap available for the laundry room, front desk staff wasn't the most friendly

beautiful grounds. jw was fantastic for breakfast!

the room was very nice, golf course was excellent, pool was enjoyable!

a bunch of kids in the other room could hear them the room wasn t fully soundproof but i think is was

great hotel, great location with golf course.

the size of the room, the resteraunt on site, free laundry, nice swimming pool and awesome layout of hotel in

of parking fee and another fee dirty laundry in the hall at every door between our room and the elevator no

kitchen staff was super friendly, positive attitude, and started our day just right.

(adoption of our kids)

chief at the omelet bar was amazing

the employees. laundry facility was bonus, but 2 units of each yet 1 of each broken

i passed a laundry room and it was full of them

the free laundry as an honors member was extremely helpful for the insurance seminar i was attending

the place also has spacious rooms that have your basics (hdtv, phone, 24/7 gym and laundry facilities, etc)

there was a laundry room in the hotel

we loved that we had 3 tvs (although the reception was mostly grainy) and the kitchen space

full kitchen makes traveling affordable for those with kids

full kitchen makes traveling affordable for those with kids

pool was clean and great fun for our grandchildren, relaxing for us who just hung out

great staff everyone was wonderful my kids loved it

while here , we enjoyed the pool with our kids , used the on site laundry facilities, enjoyed all the convenient

it looked like they normally had towels for guests to use but the laundry basket was full of them

pool was cold.

booked the room online, and although we disclosed that we were traveling with our dogs, the extra pet fee was

you had to go through the pool area and there were a couple doors to go through

having a laundry on site since we were there for a soccer tournament was especially nice

i that is a mom loved that they have 24/7 laundry

lots of kids and people talking after 10pm in the hall which i could hear over my tv

didn t like that we didn t have more breakfast choices and that the pool and gym were closed

nothing it was every bit of what me and my kids were satisfied the whole time

reservation line promise the restaurant with room service for the same price i could ve stayed at a hotel that

that the pool was closed

always smelled like sewers and the gym also smells like the carpet hasn t been cleaned forever

we were driving (we didn't need/use the shuttle) so i was confused as to where my gps was taking me since the

covid-19 has messed a lot of things up - like pool, fitness room, etc

in the dryer, the ones the housekeeping use, because someone had left their clothes in the guest laundry

laundry facilities are great for traveling families

also, we needed to wash a baseball uniform and had to hunt for a laundry mat because guest laundry was closed

there was no pool, no exercise room, no guest laundry and for breakfast we got a bag with a orange, muffin and

laundry machines kept eating my quarters, no body soap in shower dispenser so i had to get out, who

use the pool due to unsupervised kids jumping in the pool and throwing 20oz bottles around

a good gym opened 24/7, a small pool complete the offering

use the pool due to unsupervised kids jumping in the pool and throwing 20oz bottles around

clean, convenient, friendly, great pet friendly

i like the full kitchen and bathroom.

also the laundry machine took my money

limited laundry facility

the person at the desk said she could not help me that was a laundry problem

and online it says room service and it s

nice pool and spa area

shower curtain in our bathroom; blood stained pillow; pet hair on the couch; seemed dirty and run

breakfast was great

searched and booked this room as pet friendly

bed, pillows, breakfast, people, pool, outside area clean

i didn't have the breakfast, but i took a peek, and there was a good selection of offerings

the rooms are clean, comfortable and updated. microwave, fridge and laundry are available.

room was right across from the laundry and right next to the guest laundry and the ice machine

the lobby area was dreary with boxes , dirty laundry and things left on the

easy to get to the laundry room and vending

perhaps use a bit more bleach in the laundry :-)

it s easy access to everything. laundry facilities was nice to have.

smell, did not feel clean, laundry does not accept cards - cash only

loved the laundry very good breakfast

to go to the convenient store to get laundry soap

priced well, very nice rooms and linens, breakfast had a good selection and nice amenities over all

whatever laundry detergent they use is awful

affordable, an a amazing breakfast bar wit staff to help, cheep laundry sight, with nice washer and dryer

the bar food is mediocre at best

breakfast ok location: fine adequate parking

curtain was moldy, breakfast staff was not attentive, had to request cups, and there were no biscuits for the

parking was a little difficult.

needed to request room service and towels each time

i didn t like about the property: the bar area is a lot to be desired for a hilton garden inn

good parking

nice, clean room. pool was very nice and heated

one night there was laundry detergent pebbles spilled just outside of the laundry door and the next morning

the breakfast was adequate. we used the laundry room and exercise room.

easily accessible guest laundry facilities

close to kentucky horse park and the interstate . very good breakfast.

thought the pet deposit of $75 was way excessive

the laundry facilities are clean and well maintained, and the staff on reception were able to assist

is big and clean, wifi is fast, location is good for us to attend a meeting

good location parking was good

parking can be hard to find and far from the main entrance

breakfast was top notch with several items to choose from

dark parking lot

parking is limited due to work trucks, the entire front is being renovated - no bistro available

there was no pool and the restaurant was bar snacks

us in was super nice, super efficient, explained everything about the hotel, food, breakfast, parking, surrounding

beds was too hard and there was a guy in the parking lot asking people for money.

laundry bags weren t provided in the room and asked the front desk for be bags, but no responses

no laundry bags and hair dryer

laundry (other hyatts have had quarter machines) low-flow shower heads, only serviced once every 3

another issue and problem i ran into was that the property does not have any laundry capabilities on site

clean, helpful and respectful staff, room was very spacious, breakfast was awesome, parking lot well lit, great

laundry services weren't available, so i had to go across the street to the holiday inn to use

clean laundry room, good staff

some staff was not familiar with the property and gave incorrect directions for amenities (laundry location,

nice breakfast buffet

clean. good breakfast and dinner. friendly staff. nice pool

free parking a bonus

i wish they had a bigger pool and jacuzzi. also better breakfast like pancakes and waffles.

the pool was ice cold

pool was small, only got 3 towels but 4 guests. grabbing extra wasn't a hassle though.

to pay a pet deposit, when my pet is potty trained

pool area was very loud

the room and breakfast

staff, free parking and free wifi

breakfast was perfect

my kids feet were cut all to pieces due to the bottom of the pool floor

everyone was friendly and very helpful. we were grateful for the laundry facilities.

eggs were fabulous at breakfast

the pool towels were the softest i ve ever encountered at a pool

it was perfect for granddaughters 10th birthday ! they enjoyed the pool and breakfast the most.

room 123 was close to the pool and you could hear kids having fun very well

the staff was so nice!! the breakfast was great!!

it was a little bit outdated, pool area needed some work

it had a pool and spa

the beds were very comfortable. breakfast was very good. staff was very helpful and friendly.

i guess from the pets since the inn is pet friendly

beds very comfortable. good breakfast. staff great. laundry available.

facilities. pool, hot tub, laundry, breakfast, staff were lovely.

front desk staff at check in was rude, they advertise as a pet friendly location however, the check-in clerk

parking lot was full of trucks and wagons taking up multiple parking spaces, leaving me no place to

the wifi signal was also great

no on site laundry facilities

the breakfast could have been better. need 2 waffle makers. to speed things up a little

parking

would have liked an outdoor pool for the kids

very friendly staff, comfortable beds, good breakfast with fruit, cookies and coffee available all the time

stay at hilton garden inn because they have the bar and the restaurant

liked having the restaurant and bar available

little better bar menu and breakfast

(work out room and pool) staff were very nice and welcoming

pool area stays clean, hot tub is super nice

great room, kitchenette was amazing, bed comfy and staff friendly.

i only wish we had gotten to breakfast earlier so we d had better choices to select

our suite with full kitchen was small and cramped with no space to place and open our suitcases

got to breakfast with 45 min left and found the choices lacking

breakfast was great. plenty of choices and all the food tasted good.

location breakfast was included cleanliness

towels were scarce at the pool. but honestly it was wonderful.

friendly helpful staff. great breakfast. great location.

the pool to be open. but it was understandable because of the on goung virus.

location was perfect for golf event at cherry blossom gc

super clean hotel, friendly staff, and a great breakfast bar. will definitely stay there again.

clean,breakfast

only negative i would say is the fitness room

the wifi was frustrating. usually down with no internet connection.

breakfast was cancelled due to covid.