the guest laundry was out of order

laundry service not available, ice machine not available.

the wifi was down

got free late check out which really made my daughter more comfortable awaiting 6 hours between her

lots of parking

there's no guest laundry, which feels a little unusual for a suites type hotel

was very clean, covid protocols in place, staff very friendly and helpful and having the kitchen was great

appreciated that it had a small kitchen and separate bedroom

there was a baseball team of young kids and parents up until 2am

1 parking spot to a room for business travelers sharing accomodations

helpful staff , useful laundry facilities

the breakfast was not free with no laundry and the toilet was no bidet

there was an electrical outlet with wires showing that did not have a face plate in the kitchen

it also had small kitchen space and a sofa bed for kids

laid more for included breakfast 1 was 2 adult and 2 kids

free wifi and parking

wifi is super slow and not worth while logging in onto it

wifi didnt work

a bit, the tv they say they have is literally 3 channels, my phone wouldn't even let me on their wifi because

free wifi and location was great

booked it with breakfast online, but no breakfast was even offered

the pool wasmt even swimable

we arrived, the fridge was not working, the microwave was dirty, the wifi was off most of the time and

also, the pool was so bad them i can't wash my mop in that pool

breakfast no coffee rooms need a little tlc good cleaning bathtub dirty, beds were comfortable,,

room location was right beside laundry and at hotwl entrance

internet wifi is not stable and too slow.

card for charity and kids meal for 5 was free

the water park was a blast, great for toddlers but has a couple slides that are good for older kids as well

the spa is excellent

laundry on site

no fridge in room and advertised as having a laundry but it wasn t in use. place looked tired.

price ice machine laundry not working

staff were friendly there was on site laundry facilities

looks like i did the laundry and replaced the towels

early check in

if you don't want to pay $30-$40 a day in parking, you can get a taxi from here for about $12 one way

they did tell us upon check in where the cheapest and easiest access parking lot was

i didn't like how the parking was for our room.

owner told us where the cheapest parking was located and provided us with a map

very friendly staff, very clean room and pool

room was very clean, pool was super, staff very friendly and accomodating

free parking

good water pressure in the shower, good wifi, functioning fridge and microwave, adequate heat

free parking and great wifi

noisy , bar on the main floor of the hotel and they have weddings and parties

wifi was slow

you offer free wifi ( which i need) have it working for all floors

friendly and helpful staff, husband needed a private place with good wifi connection for a telcon meeting and

beautiful lounge/dining and bar areas. room was large with good bed and shower. excellent value.

i didn't like that they had a laundry room but you have to put coins in it in order to use it

was nothing that i really liked, but the fact that it had a laundry room was good, so we could wash our clothes

having to pay for the laundry was awful it really was a bad hotel to stay in

pool, laundry, game room

the bar closed a little to early

no laundry facility and curtain backside was very dusty, needs proper cleaning

no on-site laundry

hotel was dated and had no laundry facility

room service and it was really good from milestones

also the hotel provides great amenities, such us lounge, heated pool, restaurant, starbucks, spa, gym etc

the price i paid i would've expected there to at least be a laundry facility to be able to wash my clothes, but

no safe and no tea or coffee making in room or guest laundry

no on-site user pays laundry facilities

no guest laundry

we asked for an early check in and the staff was very accommodating

the time we arrived to our room( approx 3:30 pm) there were large bins of laundry and bags of garbage through

was a family with young children doing laundry in the gym area

clean rooms and good choices for guests were to eat excellent pool area guest laundry was

the location and laundry facilities

laundry was available

they don t have laundry carts

disnt have a a laundry

the rooms were old, hotel had a smell to it, and no laundry rooms.

the rooms in the other building. laundry smell and dampness. breakfast employees were rude.

i feel bad for the workers, they are forced to carry the laundry up and down stairs to their carts

trash and dirty laundry left in bags in the hall day

no laundry drying facilities

no laundry

didn't had microwave no laundry room phone was very old and wasn't working they need upgrade with charger outlets

no microwave in the room and no laundry facilities available for public use

it would have been nice to have a laundry bag in the room

made the reservations counting on room service, but although the website said the hotel had it, they didn't

gave plenty of towels when needed was a plus having a fallsview window in suite was wonderful pool area was

to the casino and lots of dining

very close to the falls. having restaurants and casino all within the facility.

ordered room service every night and did not have a table to eat, and had to make one out of the laundry rack

there was no laundry service

needed to do laundry and there were no washers/dryers on site so therefore i had to find a place a few blocks

housekeeping, concierge said they were all in use, laundry didn't get done over night

it's essentially an apartment with no laundry services

not fault of the hotel because they send there laundry out to be

on desk rather large in process of replacing laundry was not open,elevator jerky must

parking not included. extra charges no laundry room

i have an allergy to coconut and no one knows if the laundry detergent used has coconut

machine not working, laundry out of service, no complimentary breakfast or coffee, had to pay to park on the

hours could of been earlier instead of 10:30a to 10:30p, only 1 microwave located on 2nd floor in laundry area

you have to pay alot to do laundry

no microwave in the room but found one in the laundry room for our use

guest laundry and microwave on 2nd floor

on site laundry facilities

bed, pillow, tv, swimming pool, sauna room, laundry room, ice vending machine.

kids loved the cookies and the pool

my kids had a good time in the pool and in the hot tub

a lovely hotel with great spa and pool

break pool was nuts no supervision of kids

i asked about laundry facilities and was told i they opened at 8am

bedsheet and comforter smells like it wasnt wash from the laundry

i would say anybody who does laundry would agree a drip of juice doesn't ruin an entire sheet but then i thought

until they knocked on our door in the middle of using it and told us the tub was leaking into tha laundry room

noise from other rooms, kids screaming.

that there was onsite laundry

room is dark and ugly doesn't have enough space, all the utensils are plastic and you can see the laundry

clean, friendly with great amenities eg access to laundry and water, ice etc

staff great laundry faciltys great

clean with a good location. laundry onsite to be able to wash clothes.

laundry in basement was useful and cheap.

location, room and breakfast

you have kids, this is your best hotel for you with the free break fast, and quiet area and close

upsetting is that when i booked it clearly stated breakfast and parking included in price

no early check in but they held our bags until we could go up to the room

useful to have an on site laundry at a bargain price of $1

is excellent except the room assigned to us is right cross the elevator and beside the laundry room

guest laundry and fitness center

would have been nice to know in advanced that there is a guest laundry;

laundry

laundry didn't take quarters as marked, had to purchase loonies.

maybe a policy around the laundry as i got abused by another guest.

was spacious - lots of pillows and extra blankets were available in the room - there is a laundry and laundry

there are laundry facilities and vending machines on site plus restaurants for

i understand hotels have a hard making laundry feel like yours at home, but these could've been a little softer

the laundry service does not exist

the laundry service

of room, also experienced some mechanical difficult is at facility, one day no towels, issue with laundry,one

we arrived very early in the morning and the receptionist change our room to a better one with a early check

close to all amenities: casino, restaurants, and falls

no laundry facility on site or close by

the wifi can be a bit weak,but not a big issue...

the free wifi was a godsend as my 5 month son could watch dave and ava on u tube

secured parking on the property, saves you a few dollars

room smelt faintly of smoke and wifi didn t work

laundry facilities helped with washing our sons blanket as well

the room was at an outdoor bar but there curtains and see through blinds

would have been nice with a kitchenette

was amazing - the outdoor pool was an added bonus as both days of our stay were +30c

wifi was good

didn't like the limited restaurant hours and no laundry options on the premises

the room had hair on bathroom floor and the jets in the spa bath looked very dirty as we were scared to use the

no room service. room was not clean. charged extra to be in the main building. no coffee maker.

we all sleep in the car after 24 house the give different room service not good and we have to pay for the room

my kids love the pool and we love that it is so close to everything, yet just tucked away enough that

the carpets in the restaurant were ripped and dirty, the laundry carts in the hall on the 6th floor were

my daughter loves the swimming pool

small rooms, no bar fridge

we were offered a late check out of 12 noon or a *discounted* breakfast of 19

attraction is so close kids enjoyed going to them multiple times) , room and bathroom was clean , room service

huge plus, they had a laundry service dropping fresh clean bedding each day

also there is no laundry facility

a great location close to the falls and were pleased with parking and the value of the breakfast

free parking a/c worked great

breakfast is handy to have in the morning to start the day included in the price and i like the pool the pool

no breakfast options (except restaurant, which is pricey). and no laundry room in hotel.

laundry room

everything was good. can't really say anything bad. except you need a laundry room.

wifi not very good

wifi was bad and we had to use our data also it was not as good as our last visit so we were very

water park less than 10 min walk to the clifton hill very close to the rainbow bridge with guest laundry

laundry machines are available too

the pool water is a little cold. unfortunately the laundry was not working during our stay.

us a list of the restaurants in the area and helped us to figure out currency exchange for the laundry services

the laundry room

they have a laundry room which was neat

to go out to the laundromat to clean my clothes, when this full-service hotel has a coin operated laundry on

was no laundry

had to use the laundry facility, gross 100%

great location spacious room laundry facilities available

food was simple but nice and the laundry service great

good facilities( roof top, laundry room)and friendly staff

there was no laundry machine like other hyatt properties.

laundry facilities a welcome bonus

it s $6 to do a load of laundry

we had a bad experience with the laundry service.

the next day, i hung the plastic laundry bag in front of the air vent and sensor so the ac wouldn't shut off

we had free valet parking so we just left the car there and walked to the falls and casino

the fireplace and jacuzzi tub were an added bonus

the look of the bar was amazing

i wonder did they laundry those routinely

was the second leg of our journey and we usually try to do laundry before we depart but there was no facility

there were no laundry services and ice machines were only on two floors, not our floor

i was told they were doing laundry and my room would be ready soon

we needed a place to do our laundry after several days on the road, and the receptionist pointed us to the

laundry services and we really needed them

no laundry

close to the falls, casino and restaurants. very helpful staff and it has its own laundry.

laundry services: i think, this was just kept for the name sack

self-service laundry and free parking were useful perks

vending machines or ice machine in the floors, and no soap for laundry machines

the guest laundry room, clean and free for guest (don't abuse it now people)

the laundry worked but no detergent and softener were out of stock and i couldn't make my laundry

advertise having onsite laundry, no laundry detergent available for purchase

laundry

price was too high. the pool closed too early. no laundry machines.

a laundry at property and staff was give 2 bottles of water to few customers only

no laundry for guest

no free breakfast and no laundry service

not laundry facilities in building

the laundry system was really helpful too

towels need up date, one hot tub was cold, laundry was free but long wait and one broken dryer, never received

the laundry facility on 2nd floor had 2 washers & dryers, one was out of order

a hotel they should really invest more money into cleaning everything including there elevators, laundry rooms

excellent facilities (laundry room, detergent, softener, coffee machine refill are starbucks'), good restaurants

laundry room is also available to wash your clothes

room was in the first floor in front of the laundry room so there was noise and other sound at night even while

there is a laundry on site, which always is a great addition if one is traveling along with kids

i like the hot breakfast and that they had a fitness room, swimming pool, laundry room and free parking

on site guest laundry a bonus

expensive with no included breakfast or laundry

kept falling off in one of the rooms (yes i had two rooms), no trash bags in trash cans and no laundry bags

d love to see the rooms updated with in room laundry and dry cleaning service options, so guests have an easy

restaurants/room service exceptional

didn t like the pool hours for adults

was outdoor in the parking lot, did not feel comfortable

there is free parking and wifi (a bit spotty)

free parking

access to the room from parking

very accessible, nice location, friendly people, easy and close parking to the rooms