the breakfast was not free with no laundry and the toilet was no bidet

helpful staff , useful laundry facilities

that breakfast was not included and there was no outside pool and that the indoor pool should be extra taken

condition of our room s bathroom was poor (moldy grouts, paint peeling off the ceiling) bar closed on

, the construction all around niagara region was determined to be the cause of a disruption in wifi service

free wifi and location was great

free wifi and parking

wifi was too poor

a bit, the tv they say they have is literally 3 channels, my phone wouldn't even let me on their wifi because

towels, we couldn't have a shower because the shower head lever was broken off, tv doesn't work, wifi doesn't

i booked the hotel said pool and continental breakfast

wifi they gave our room to someone else no tv bugs everywhere literally slept on top of the

it sayd breakfast was included but they

sheets were stained , the pool was green, the bathroom had no hand soap and the a/c didn't work in our room so

breakfast no coffee rooms need a little tlc good cleaning bathtub dirty, beds were comfortable,,

room location was right beside laundry and at hotwl entrance

polar bar at front desk area caught my daughters attention

that the water park was out of service, hopefully next time it will be in order

was fun for the kids the staff in the water area were excellent, my daughter was scared of heights and the water

kids didn't like the noises in the elevator (normal noises that occurr), so they insisted we walk

laundry on site

looks like i did the laundry and replaced the towels

no fridge in room and advertised as having a laundry but it wasn t in use. place looked tired.

staff were friendly there was on site laundry facilities

price ice machine laundry not working

you offer free wifi ( which i need) have it working for all floors

it had a kitchenette lots of space

we had a great room with a kitchenette and sitting area

room and mini kitchen were well appointed

wifi was slow

laundry service not available, ice machine not available.

the guest laundry was out of order

wifi intermittent

window door providing daylight and access to private parking lot with chairs many restaurants next to the

the staff was very friendly and the breakfast was great.

also the pool was a good size for us

wifi was slow, room smelt like cigarette even in our non smoking room, would stay here again for

there is a free parking continental breakfast and a lots of smiles from

free parking and great wifi

the wifi was a little iffy

was nothing that i really liked, but the fact that it had a laundry room was good, so we could wash our clothes

having to pay for the laundry was awful it really was a bad hotel to stay in

i didn't like that they had a laundry room but you have to put coins in it in order to use it

pool, laundry, game room

the golf simulator is fun and reasonably priced

fourth, the laundry room were completely inoperable even when one had deposited enough funds to run a load of

24 hour front desk, laundry facility and canteen were all good as well

it was nice to have 2 separate bedrooms and there was a laundry facility available on site

large rooms good a/c, laundry in building, staff pleasant and helpful

lighting was very poor and wifi was not available.

we used the spa for services, the sauna, and dined at both restaurants for lunch and then breakfast the next

very friendly staff- excellent room and kids loved the pool

also the room service and quick and tasty

one small quibble - in the bar having a drink before dinner we ordered wine

are excellent , the gym was first class

it also has wifi and cable

clean and free parking

the only downside is that the wifi is not great in the rooms - it was not strong enough for video meetings for

room was very clean liked having fridge, microwave, hair dryer, free internet, coffee maker, free parking

good wifi

staff was great other than the slow young man in the front who had difficulty getting us a laundry bag and

we weren't sure if it was people coming and going or the use of the laundry, ice machine room or the elevator

friendly staff, comfortable bed, large room, good water pressure, easy access from parking lot and nice outdoor

hotel pool was wonderful! salt water and heated with good hours.

good food large comfortable room with air con and coffee maker good facilities small pool and gym open til late

not fault of the hotel because they send there laundry out to be

on desk rather large in process of replacing laundry was not open,elevator jerky must

parking not included. extra charges no laundry room

machine not working, laundry out of service, no complimentary breakfast or coffee, had to pay to park on the

i have an allergy to coconut and no one knows if the laundry detergent used has coconut

room is dark and ugly doesn't have enough space, all the utensils are plastic and you can see the laundry

that there was onsite laundry

clean with a good location. laundry onsite to be able to wash clothes.

staff great laundry faciltys great

clean, friendly with great amenities eg access to laundry and water, ice etc

bed, pillow, tv, swimming pool, sauna room, laundry room, ice vending machine.

gym

pool area was crowded and the hot tub was full of shampoo from kids that family allowed in there

kids loved the cookies and the pool

kids loved the cookies and the pool

the pool area was used as a service corridor, where the staff walked through every minute with a laundry cart

the rooms in the other building. laundry smell and dampness. breakfast employees were rude.

elevator too slow, old and small no microwave no laundry room

disnt have a a laundry

they don t have laundry carts

it would have been nice to have a laundry bag in the room

improvements - the hot water tap for the sink leaked badly enough and in the shower the towel bar was hanging

gave plenty of towels when needed was a plus having a fallsview window in suite was wonderful pool area was

nice good location if your going to a show or to the casino some places are within walking

made the reservations counting on room service, but although the website said the hotel had it, they didn't

ordered room service every night and did not have a table to eat, and had to make one out of the laundry rack

it's essentially an apartment with no laundry services

there was no laundry service

wifi-difficult to connect-noisy close to the ice machine-pile of laundry on the floor next to ice machine stayed

housekeeping, concierge said they were all in use, laundry didn't get done over night

no on-site laundry

no laundry facility and curtain backside was very dusty, needs proper cleaning

hotel was dated and had no laundry facility

nice view, clean, and good location from the casino.

we ordered room service for the woman to put the phone down on us and not deliver

the time we arrived to our room( approx 3:30 pm) there were large bins of laundry and bags of garbage through

was a family with young children doing laundry in the gym area

clean rooms and good choices for guests were to eat excellent pool area guest laundry was

laundry was available

the location and laundry facilities

no on-site user pays laundry facilities

no safe and no tea or coffee making in room or guest laundry

the price i paid i would've expected there to at least be a laundry facility to be able to wash my clothes, but

no guest laundry

the gym was clean

rooms were not clean, mystery sticky spots on the rug, stains on furniture, dirty laundry under chair, view

didn't had microwave no laundry room phone was very old and wasn't working they need upgrade with charger outlets

no laundry drying facilities

laundry filled out hallway everyday

no laundry

no microwave in the room but found one in the laundry room for our use

guest laundry and microwave on 2nd floor

you have to pay alot to do laundry

on site laundry facilities

hours could of been earlier instead of 10:30a to 10:30p, only 1 microwave located on 2nd floor in laundry area

i would say anybody who does laundry would agree a drip of juice doesn't ruin an entire sheet but then i thought

i asked about laundry facilities and was told i they opened at 8am

bedsheet and comforter smells like it wasnt wash from the laundry

until they knocked on our door in the middle of using it and told us the tub was leaking into tha laundry room

lots of restarants, bars, stores, clifton hill, and both casinos

laundry in basement was useful and cheap.

kids loved it

no early check in but they held our bags until we could go up to the room

distance clifton hill, check in friendly staff and very comfy beds :) , room as requested, early check

breakfast was good but very crowded every day

no laundry facility on site or close by

everything was spotless, and the free parking was a big plus

only the wifi was a bit slow

first of all , the parking is what i like and the fact that it s only 5 mins away from mostly everything

comfy beds, safe parking, walkable (6 blocks) to the main drag and all the things to do

television had a nice large screen and free wifi was fast enough to stream netflix

access to the room from parking

there is free parking and wifi (a bit spotty)

was outdoor in the parking lot, did not feel comfortable

we also had free wifi and

i also like facilities that have onsite laundry, which this one did have and the pools and workout areas were

useful to have an on site laundry at a bargain price of $1

laundry

would have been nice to know in advanced that there is a guest laundry;

is excellent except the room assigned to us is right cross the elevator and beside the laundry room

the laundry service

of room, also experienced some mechanical difficult is at facility, one day no towels, issue with laundry,one

the laundry service does not exist

they were kind enough to accommodate me for an early check in

everyone slept great, very restful nights delicious breakfast tasty, fresh, and satisfying room service

we spent our only full day in the falls doing laundry due to the bugs

i understand hotels have a hard making laundry feel like yours at home, but these could've been a little softer

there are laundry facilities and vending machines on site plus restaurants for

there was gum in the warm towels from the laundry :( my toilet leaked around the base onto the floor

was spacious - lots of pillows and extra blankets were available in the room - there is a laundry and laundry

there were no ice machines working, we couldn t get through to order room service

nice size gym and equipment for this hotel

breakfast was typical of most hotels. a little crowded and some wait time.

restaurants were good, breakfast ok

the outside bar is great!

clean room, friendly staff, laundry facility onsite, good location near highway

front desk staff went over and beyond, the laundry dryer was not working and eating moneu

snack room, laundry room, ice machine to the reception desk

we booked this particular hotel as it had laundry facilities so were disappointed when the dryer broke down

was no elevator, no restaurant near by and the comfort inn charged $4 for one load of laundry and $4 for one

didn't like the limited restaurant hours and no laundry options on the premises

nothing beats being able to walk to clifton hill, especially with kids

the spa tub how close it is to clifton hill

the pool was out of service and no internal restaurant would of been nice

well maintained and clean hotel with a nice pool for the kids. very nice and helpful staff.

laundry facilities helped with washing our sons blanket as well

our room was beside the restaurant bar and was a bit noisy trying to go to sleep.

the workers were nice and it's has a great location room has mini fridge and microwave and free wifi

good location, good facility, good wifi, clean room, etc.

great bar next door

there's no guest laundry, which feels a little unusual for a suites type hotel

there was a group of people bringing their kids to a hockey tournament and although the kids were quiet, the

great rooms, clean, nice staff, plenty of parking.

only gluton free options for breakfast. therefore we didn't eat down there.

loved the separate bedroom aspect from the family room area/kitchen

right from the front desk people to the people who did laundry and cleaned rooms

a bit gloomy don t stay in room 136, it s next to the laundry room and the machines run at odd

only one laundry room and only one ice machine working which were completely on the opposite side from our

room was near the laundry room so it was noisy in the morning

were placed beside the laundry room

also there is no laundry facility

huge plus, they had a laundry service dropping fresh clean bedding each day

even with the taxes the location is good, parking

free parking a/c worked great

i guess if i had to pick something, the pool was closed for obvious reasons.

the laundry room is nice and clean

the pool water is a little cold. unfortunately the laundry was not working during our stay.

the availability of a laundry

thankful for your inhouse laundry facilities

guessing it was because our room was over the laundry and pool

everything was good. can't really say anything bad. except you need a laundry room.

laundry room

no breakfast options (except restaurant, which is pricey). and no laundry room in hotel.

room are not clean, wifi also is not free and the parking also need to pay

my room was ready for an early check in. that’s awesome.

the carpets in the restaurant were ripped and dirty, the laundry carts in the hall on the 6th floor were

free wifi and it works well

we ordered room service, the food was phenomenal

pool closed for renovation

the hot tub in the pool area was extremely hot people were just sitting around it because it was too hot

breakfast is included and they have a full service gym

the buffet breakfast and the room where it was served was very nice

breakfast, helpful staff, the pool was perfect, the rooms were great

the layout of the lobby was great for our kids to play card games

the layout of the lobby was great for our kids to play card games