i would have loved to use there pool and have better breakfast options, but with restrictions, it is what it

i wish there was a bit more of a business center, but the wifi worked well

parking

they had a wonderful hot breakfast

wish it was cooked breakfast but understand that kitchen wasn t working properly

no detergent machine in laundry area ahhaha

very good, clean, new, good laundry, good staffs, friendly.

period so no breakfast and no pool

needed late check out for my 2 rooms and was able to check out at 12

my husband kids not myself slept at all

their laundry

best breakfast was awsome price reasonable staff was awsome rooms clean and inviting will be back most

location , nice place , good room size , only concern of wifi if person don t have phone memory then this not

comfortable sooo pretty rooms had a great time and i love that y all alsace smoking rooms best hote will be

one of the few hotels that allow smoking. convenient parking for ud83dude9b and trailer.

friendly, clean, location, quiet, comfortable, indoor pool, proximity to sturbridge village, adjacent convenience

left before breakfast served

pet friendly, clean, location, quiet, comfortable, indoor pool, proximity to sturbridge village,

wifi was so so

wifi didn t work. i would have to reconfigure my computer to get in.

laundry access on floor by the vending and ice

was good, they cleaned the room everyday, breakfast was fine, the good thing they have laundry room mostly hotels

only had a minor issue with not being able to connect to the wifi from my room on the third floor

hallways were a little worn. wifi was only adequate

i booked they said pool had a pump problem but should be fixed by time we arrived

location, comfortable beds, nice flat pillow, laundry

somehow the staff lost a whole load of my laundry.

ain't no change machine in the laundry room

parking, there isn't enough parking for the amount of rooms they have

last but not least i requested late check out and that was ignored as well

was leaking into the room with condensation instead of outside, so there was a wet spot on the carpet that i

the hotel was quiet other than the kids of one family running down the hall and being quite noisy

with 2 adults and 2 kids in the room privacy was limited

with 2 adults and 2 kids in the room privacy was limited

it was clean and the breakfast was good

just happened that we were assigned a room (216) next to guests laundry and unfortunately at very late night

i love the comfortable beds and room temperature, and the early check in fee was clutch.

the wifi in the hotel is non existent so just forget that

clean, spacious room, great breakfast, friendly staf

charged me $40 for pet deposit that was not clear in booking

i was assigned a room right outside the laundry facility

was comfortable and my kids enjoyed themselves

location was great ,parking was good,the room was clean and comfortable

room was a pet friendly room and smelled of pet urine

no bacon for breakfast

quiet and clean. friendly staff. loved the laundry availability

we got to do our laundry and the food was just fine that we purchased in-house

guest laundry facilities were very old

no indoor pool

no bistro or bar as advertised

guest laundry was great and inexpensive

resident who left there laundry in dryer for hours knowing i was waiting to dry too

wasn t bad but the weird parking lot has strange dead ends and the flow of traffic is strange,

heater on the pool wasn't working, but they made arrangements for us to use the pool at the hotel next door, so

pet friendly,not many hot breakfast choices

laundry room is also convenient

quite, guest laundry, friendly staff

great location and free parking

parking was tough

the bed was wonderfully comfortable. the food from room service was excellent.

the laundry room sound

a tarp half covering it and the front desk seemed a little irritated that i needed change for the laundry

guest laundry out of service

room they put me in was right next to the laundry room, and someone was washing all night, didn't get much

slept right next to the laundry room, which disturbed my sleep often

laundry, pool & exercise room

pool was closed kinda disappointed

the kitchen still had food crumbs

typical hotel breakfast. it was good.

was very sad that the pool wasn t open

room such as lamps were broken, smoke alarm was coming off the wall, the hotel didn t have a laundry facility

parking isn't an issue

parking lot is old and dirty

food in bar area was greasy

also, they have the best breakfast options as compared to others

pool area

breakfast was just average but hotel was busy.

the breakfast was good

the pool was very nice and the hot breakfast buffet was wonderful!

i liked that it had plenty of parking and the water slide

lady at the desk had no hand towels in that building, but she was nice enough to go to the main laundry and get

staff, wine & cheese evening buffet, warm cookies & milk at night, great breakfast, historic decor & warm

i just drove from orlando fl to the hotel and they gave me drink vouchers to the bar where i had a great

wifi was a little unpredictable in our room but, again, nothing fundamentally

extra perks for the value-- complimentary wine and cheese, cookies and milk, great breakfast

there is a guest laundry room with a washing machine and 2 dryers, a small fitness gym, a huge pool in between

the location is perfect. love the pool. love the laundry are that is offered.

only thing i didn't like was they didn't have a vending machine in the laundry room to buy laundry detergent

kid friendly, lovely pool, laundry on site, great breakfast options, lots if snacks, drinks, and alcohol available

to find; friendly staff, great parking, free breakfast, clean, accessible steps, ice on each

also, the washer/dryer in the laundry room wasn't very clean

breakfast, room clean, laundry

plenty of parking and a small but well equipped gym

favorite part of our trip was breakfast with swift

room smelled musty, carpet in first floor hallway not flat. pool needs repairs

the sink in the bathroom had a slow drain. no coins for laundry facilities.

the coffee bar in the lobby was very nice

bar and breakfast were great

loved the bar and grille the salad i had was very delicious

the location, free parking, and that it had a restaurant and bar downstairs

place was very nice good location comfortable indoor pool but the kids said it was cold nice lounge area and

my kids swam and froze their little butts off and the pool was the main reason we booked the place

loved the heated indoor pool

roof top bar was horrible, they were understaffed, the staff there didn't know how to properly make drinks,

wanted an indoor pool for kids

gym and pool i didn't use but both looked nice, delicious free breakfast, bar open at night, very polite

one of nicest hampton inns i ve ever been at. breakfast had excellent choices.

breakfast was good. we had a nice selection to chose from and the waffles are good,

has a pool

the hotel was very clean, modern and convenient to walk downtown. hot breakfast was good.

great bar was a plus

says it's $25 per pet, but we got there and they tell me it's actually $75

within walking distance of tons of great restaurants (highly recommend kranky's for coffee and breakfast)

breakfast selection and slow service due to limited help

restaurant and bar expensive for the quality of food and drinks! service was great

housekeeper picked up my laundry bag of clothes when cleaning and they said they couldn't find it and that was

room was 75 degrees upon entry, no room service, bed & pillows not above standard just avg

at valet to when i checked out was amazing even when i needed a beer charged to my room after the bar

entire staff - including room service - was quiet attentive and pleasant

the staff at the bar and restaurant were amazing and karen from room service was great too!!

service in the bar room very dirty bath tub all servic night stand desk etc previous guests dirty laundry in

there was no coffee maker or dirty laundry bag

kids loved the rec room valet guys were awesome

selected the king spa room for our 2 night anniversary getaway

the gym is well-equipped with modern machines and weights, making it easy to stick to your fitness

kitchenette was too small for a hotel with a reputation as embassy suites

drinks in the evening and free hot breakfast bar were excellent perks

the whir-pool spa was down

the hotel claims to be pet friendly, but there is nowhere nearby thats suitable for a dog to use the restroom

room service wasn't available

accessible, safe private parking

a great place to stay, good location, polite and professional staff, breakfast is

breakfast was great

there is a restaurant and bar onsite

the staff is very friendly, the location is perfect, and the breakfast is very good

room was nice but we were placed on first floor behind the kitchen

pool under renovation but still advertising as having a pool

quiet location good parking

it s north carolina, they need an outdoor pool:-)

breakfast bar was too pricey and there was only one employee working during the busiest time (8am) so the

from the receptionists to the maintenance guy, chris, the laundry guy and the cleaning ladies

handy guest laundry

love the big tvs in the bar and breakfast area

they serve breakfast. most hotels still are not doing that.

pet fee was fairest in the area

helped me with my laundryud83dude00 -having a starbucks in the lobby -use of a lobby for gatherings -cleanliness

the laundry machines are very easy to use, and the clothes can be treated very clean with fond flavor

wife asked for two tea bags from the snack bar serverto take up to our room she was told the will be $4

fun way to do breakfast, great fitness center

kids in stairwell at 11pm

no laundry soap available for 4 days. parking lot not the best.

pool

i chose hilton because it offered room service

easy to get to. plenty of parking. comfortable beds, large rooms. check in went smoothly.

parking for the disable was very limited

woman at the front desk ignored me twice to continue laundry when i asked for help at the desk after standing

the room, not clean facility, not maintaining the hotel, take off all services like breakfast, laundry and so

i also prefer the ones that offer laundry areas too

2 of the main reasons we booked this hotel was the full service laundry advertised and the jetted tub

you a more private atmosphere - the back of the hotel sits on a small river and wooded area, the pool room is

the parking lot is well lit

no oatmeal for breakfast

the pool was great, as was the fitness center

location, available parking, exceptional staff.

not sure about the breakfast, as i didnt partake either morning

guest laundry did not work at all

sometimes very noisy and laundry was always busy.

kids were disappointed when they came back from playing in games and couldn't get into pool because

we paid extra money 4 weeks in advamce for a bigger room since we had our kids, and the first night they were

no gym or indoor pool

we had to ask for a room card, so we wouldnt get lock outside and we were able to go into the laundry room

there were kids running the hallways, literally

the location and the front desk put us on the top floor so we wouldn t be woke up by kids stomping on floor

the disabled parking spaces were treacherous

the parking was horrible... need more handicap area.

clean and friendly staff! nice breakfast with good variety.

location plenty of parking

breakfast was all carbs, which does not suit for diabetics.

the parking was not the best mainly because people were double parked. only decaf coffee.

wifi is awkward to connect to

room was clean, guest laundry unfortunately not

also, laundry facilities at hotel made it nice to not have to bring home dirty laundry

breakfast was good, nothing could of been better, rooms and workers were very kind and helpful

no indoor pool.

it s right off, but pretty much on i-85, with a gas station in the same parking lot, it is very noisy

the free wifi is horrible!

room service was unavailable for breakfast so we had to go get it

location, rooftop restaurant, room service and the cleanliness of the hotel.

i loved the views from the gym and from the restaurant on the 9th floor.

had to pay for parking n breakfast