the laundry facility is an added bonus

the pool was cooler than we would like.

restaurant and bar wasn t open on our stay.

we didn't get to the pool but parking was close, it felt safe, was very clean, and had a wonderful breakfast

was great close to many shops free parking hotel was clean bed was comfortable staff were great breakfast was

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

breakfast good, eas included

moving in with weary muscles and being able to soak in the jacuzzi tub with a fire on in the fireplace was a

had a king suite with a spa bath

of parking, easy to get food delivered to

the laundry was a little expensive since another hotel we have stayed at on the same street recently

laundry! good breakfast

facilities in room, gym and pool as well as laundry coin are available

i liked laundry facilities available at

room was above the laundry room and washing machines were loud

swimming pool looked attractive; good gym set-up; laundry room well-equipped

the laundry facilities were excellent new machines that worked well

also leaking water from seems to be laundry area notice bricks and wall starting to decay

the guest laundry (coin laundromat) is particularly helpful

been cleaned no towels had to return twice to front desk to get proper towels, no garbage bags or laundry bags

maybe they were in the middle of doing laundry

location,laundry facilities on site

the in-house laundry is so convenient, the staff was friendly and helpful

free laundry

can just unpack when i get home without having to do laundry

laundry bag in the room, no shower cap or small amenities, the curtains were dirty, it was very

the wifi was excellent

room clean amazing wifi

location but need room service

my kids loved the place

great on site gym

i've stayed recently at another hotel, in kitchener,

all the bowling , table tennis , mini golf are paid

arcades and golf and table tennis and bowling should be free and should be scheduled for each room that booked

i think he should have written down our order as things may have been lost between table and kitchen

not sound proof enough, too close to laundry room

our only complaint was we could hear someone doing their laundry quite late at night.

facilities were closed for corona virus (but was not made aware until after i paid for the room), laundry was

convenient location, friendly staff, simple but good breakfast laundry facilities are available

no info in the room posted about the wifi

i had a hiccup with the laundry but it was resolved by front staff quickly

only 1 working elevator sometimes waited 20 minutes for it to come only to find it full of dirty laundry

i can hear some kids noise from other room

room service and provision of a chair in the room in addition to desk chair

the pool temperature was nice and warm and the shampoo and body lotion and wash were amazing

had laundry facilities on site

once we got our keys we went to our room on the 4th floor, there were bags of garbage and laundry all down the

location is good and availability of laundry

front desk staff was friendly and helpful. laundry facilities were good.

thy have. pool and starbucks in the lobby and thy have a restaurant

fridge. access to laundry if needed.

in, the room was comfy, and the bathroom was spacious, and i discovered that there is a guest laundry on the

laundry machines didn't work properly

the room was well-equipped (fridge, microwave, flat screen tv - on site guest laundry)

there was a half hour wait for the laundry

we were able to wash some of our dirty laundry at a reasonable price

not access to wifi, online check in did not work and no one answered the phone when i called

no wifi

the way how to log into free wifi.

front desk was horrible wifi was non existent

wifi did not work.

we had access to the pool which was unexpected due to covid restrictions

hot tub, wifi, gym, location, separate area set up with microwave, coffeemaker like a little kitchen cubby

i would not have stayed here if i knew they didn't have the kitchen open

staff friendly breakfast and available dinner, bar pool and gym location

bathroom in the room and the dirty guest laundry

had laundry facilities

bathroom really small, and only one dryer in guest laundry

the room was clean and nice, free parking on site, breakfast is included

it all t was a exceptional stay and the children loved your pool

it was very clean as were laundry facilities

clean laundry room

the room is very noisy, sounds like laundry machines are running next door.

dirty drawers, floors were dirty, laundry bags looked like they were previously used.

to the front desk why we re declining the housekeeping due to having an emotional support pet dog in the hotel

beds were comfortable, having laundry facilities available meant i didn't have to take dirty clothes home, and

the laundry on site

an opportunity to do your laundry

had laundry coin operated

at least wash the bed linens with laundry soap

breakfast provided is average. we have to pay for the laundry. laundry should have been free.

loved grab-and-go breakfast and

the take away breakfast was basic ( apple, juice box, granola bar , yogurt)

sit down breakfast!! miss that!!

the parking lots. the road surface is quite rough, and there are no clear division lines.

unfortunately no laundry

carpet outside of laundry room is always soaked

no guest laundry facilities

room was so dirty and smelt so bad, only one person could connect to the wifi at a time, didn t have proper

comfort washroom was in room breakfast was wonderful i hope to come again to your location loved the stay it

wanted to do some laundry and they had no change at the front desk which was very irritating

very clean, light , good parking , stores within walking distance

spa tub in room which was nice but when done a malfunction caused it to come back on every ten

we especially enjoyed the pool and hot tub area

room spacious, beds comfy breakfast good, loved the pool (especially the kids)

could have more breakfast options disappointed no oven and the stove top had only two burners

plenty of parking spots

they didnt but the staff member working offered to get my daughter milk and juice from the kitchen at no charge

breakfast was very good and the kitchen staff were helpful and pleasant

everything was very clean, excellent shower, layout, kitchen, ceiling fan above bed, delicious breakfast with

it was not make up but moisturizer that is tinted and i explained that it washes off in the laundry

breakfast fare was good and the availability of snacks etc. also. staff was very good.

the guelph area where we stayed got at least 4-6 inches of snow, and the parking lot wasn t plowed saturday

breakfast need some sausage or bacon , other than that good selection.

breakfast ok, would have liked more hot choices

we stayed in room 132 which was on the first floor right by an exit and directly across from the laundry

location close to family, updated main lobby and dining, available gym and laundry

all amenities (laundry, lockers) available

nice staff ! was nice had gym laundry and breakfast!

they also did not follow the requests i had made about not being placed close to laundry due to my having copd

the laundry room was clean and functioned very well

limited parking spaces

the room was adequate and the wifi service was excellent

the room was spacious and had a refrigerator. free parking. good wifi connection.

wifi isn t great, netflix cut out a couple times but not terrible.

bar mason restaurant offers a small selection of food and they are expensive

enjoyed the gym facilities

it would be nice to have some dishes/mugs and cutlery provided with the kitchenette by default (we asked the

room was small- it was a suite with kitchenette but didn t have anything included in the room that isn

there wasn t even a swimming pool, and the gym was closed

well renovated, comfy beds and has a laundry that we can use for 2

staff provided excellent service at the front desk, at the pool (lifeguard) and in the breakfast

good location, good parking & nice staff

free parking. breakfast included.

pool and hot tub

free laundry

location, pet friendly, friendly staff, laundry facilities and breakfasts all make this a very good

i was pleasantly surprised by the self-serve laundry facilities, but i was blown away by the fact that the

the breakfast spread is good. love the laundry facility.

well equipped, food was good staff very friendly and helpful, and the fact that the use of the laundry facilities

comfortable beds, very attentive staff (special mention to manish from the front desk), free parking and basic

quite expensive for a hotel and no pool

the free breakfast was great. the staff were very friendly. great place to stay at

pool, lol. had fan on lowest setting but it was still to drafty.

the parking lot was a bit of a mess but that is my only complaint.