breakfast provided is average. we have to pay for the laundry. laundry should have been free.

parking was a pain

the restaurant and bar adjacent to the hotel was very good

free healthy breakfast

breakfast hours! i wish if it was extended for an hour longer.

beds were comfortable, having laundry facilities available meant i didn't have to take dirty clothes home, and

an opportunity to do your laundry

had laundry coin operated

the laundry on site

at least wash the bed linens with laundry soap

the room is very noisy, sounds like laundry machines are running next door.

it was very clean as were laundry facilities

dirty drawers, floors were dirty, laundry bags looked like they were previously used.

clean laundry room

gym in the basement

had laundry facilities

bathroom in the room and the dirty guest laundry

bathroom really small, and only one dryer in guest laundry

the room was clean and nice, free parking on site, breakfast is included

location and hot breakfast

3 nights: first change due to toilet flooding, second due to incessant ticking from ac unit and kids from a

this hotel is mot pet friendly ever ! we really appreciate the welcome feeling !

lots of free parking, easy wifi

to have a pet stay was not clearly laid out

also, there is no mini bar or even a bottle of water

unfortunately no laundry

no guest laundry facilities

carpet outside of laundry room is always soaked

hockey tournament. kids running the halls

if the hotel was pet friendly and was told yes

we were able to wash some of our dirty laundry at a reasonable price

lots of parking close to amenities and 401

the swimming pool was closed due to covid

no one did anything about the kids until i called

pool water was very cold this time the room keys did not work at all was very inconvenient

everything was very clean, excellent shower, layout, kitchen, ceiling fan above bed, delicious breakfast with

pool was closed.

it took almost a hour to fill the spa tub as well as the shower not enough pressure

loved having our own kitchen facilities. makes life so much easier.

considering covid your breakfast was excellent.

location. laundry onsite. fitness room open late. fridge and micro in room.

there was a half hour wait for the laundry

laundry machines didn't work properly

the room was well-equipped (fridge, microwave, flat screen tv - on site guest laundry)

guest laundry was used by us as we were here longer

front desk staff was friendly and helpful. laundry facilities were good.

had laundry facilities on site

once we got our keys we went to our room on the 4th floor, there were bags of garbage and laundry all down the

location is good and availability of laundry

restaurant and bar staff were so amazing

i had a hiccup with the laundry but it was resolved by front staff quickly

only 1 working elevator sometimes waited 20 minutes for it to come only to find it full of dirty laundry

the pool was great

the bar closed early

starbucks breakfast was delicious and convenient

facilities were closed for corona virus (but was not made aware until after i paid for the room), laundry was

our only complaint was we could hear someone doing their laundry quite late at night.

convenient location, friendly staff, simple but good breakfast laundry facilities are available

not sound proof enough, too close to laundry room

i would stay here again when in kitchener ontario

special thanks for the water temperature and the installed anti-skid rubber safety pad around the pool

crown plaza has a proper restaurant/ bar, and the breakfast buffet was huge and of great quality

nice facilities like gym and swimming pool. nice environment.

as well accommodating a late check out for my daughter

amazing location, great breakfast, and gym.

laundry bag in the room, no shower cap or small amenities, the curtains were dirty, it was very

good water pressure in the shower and fast wifi (you will have to re-accept terms on the splash screen multiple

food can be a bit limiting, breakfast ends at 10 and no room service in the am

the social restaurant needs a lot of work in the kitchen

they have a complete gym, with a peloton (also a great feature)

well renovated, comfy beds and has a laundry that we can use for 2

also the waterslide was a huge hit with the kids

thing i did not like was some of the other guests not watching their kids in the pool, but that is no reflection

a quiet area, staff were so polite and friendly, water slide and pool were lovely, and room was cozy

stay was so accommodating and that really helps me out with 3 kids, a baby and being disabled

free laundry

ultra modern room. very clean, great staff and facilities. even free to use the laundry.

the breakfast spread is good. love the laundry facility.

location, pet friendly, friendly staff, laundry facilities and breakfasts all make this a very good

well equipped, food was good staff very friendly and helpful, and the fact that the use of the laundry facilities

wanted to do some laundry and they had no change at the front desk which was very irritating

parking was full

very clean, light , good parking , stores within walking distance

the breakfast buffet that was included in the stay was amazing

ran into a situation with 2 ppl having sex in the hot tub when i came down with my kids and i went in and told

food at bar mason was quite good

was expecting the gym to have better equipment

enjoyed the gym facilities

bar mason restaurant offers a small selection of food and they are expensive

no service to pet owners for dining

nice staff ! was nice had gym laundry and breakfast!

all amenities (laundry, lockers) available

laundry wasn't available with the accommodation, it needed some arranges

we stayed in room 132 which was on the first floor right by an exit and directly across from the laundry

they also did not follow the requests i had made about not being placed close to laundry due to my having copd

it was not make up but moisturizer that is tinted and i explained that it washes off in the laundry

the complimentary breakfast offered a wide variety of foods and beverages

the eggs and sausage were really cold. the only thing i was disappointed in was the breakfast.

view from our room looked an industrial parking lot

the room is nice, loved the pool and hot tub

the laundry room was clean and functioned very well

wifi, single ply tp, terrible strong perfume smell in the room, police out front on two of three

i also loved how the tv accessed all the streaming services and the wifi was really fast

parking was simple

the room was spacious and had a refrigerator. free parking. good wifi connection.

the laundry facility is an added bonus

it was very clean., lots of parking

advertises a mini-golf but it was in the adjacent hotel (also a hilton) and you could hardly see it

the breakfast choice is lovely

very comfortable and the pool was nice clear .

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

breakfast good, eas included

consistent wifi

the day front staff was fantastic, room was, wifi was excellent, bed was comfortable,

room service, the fan in the room stayed on all night blowing air on my head, slept for only a few

room was above the laundry room and washing machines were loud

no laundry in the suite and break was not to standard

many choices of food:) room- clean and comfortable facility- laundry, gym, swimming pool- clean and well

there was a bag of dirty laundry in front of the room opposite to mine, this bag was there from the day i

the laundry was a little expensive since another hotel we have stayed at on the same street recently

also leaking water from seems to be laundry area notice bricks and wall starting to decay

the laundry facilities were excellent new machines that worked well

location, helpful staff, good breakfast, big room, many pillows, laundry, great restaurant next door, huge farm

swimming pool looked attractive; good gym set-up; laundry room well-equipped

been cleaned no towels had to return twice to front desk to get proper towels, no garbage bags or laundry bags

room was very comfortable and clean, amenity in room and bathroom was good, kitchen was good, laundry and dryer

maybe they were in the middle of doing laundry

free laundry on site was wonderful

the in-house laundry is so convenient, the staff was friendly and helpful

great location. clean. good facilities. pool, gym laundry room.

there was enough space for free parking too

and a nice kitchen to cook a meal

the free hotel parking was plentiful, even on busy weekends & the spaces were suitable for bigger family cars

it was clean and enjoyed the pool for the kids.

found wifi slow to respond

happy for laundry facilities

the room was beautiful, the water was hot, and breakfast was good .

it's not them but it's covid as we couldn't enjoy breakfast as normal times and the swimming pool

it's not them but it's covid as we couldn't enjoy breakfast as normal times and the swimming pool

they had a free box breakfast and all of the items were fresh

good value. comfortable enough. quiet at night. wifi satisfactory.

gave our kids a spare room to hang out in on saturday night

fridge with no bar, meaning kids had nothing to consume, haha

when travelling with a pet, this is very handy because there are no hallways, stairs or elevators that you have

with kids and breakfast included would have been nice

our room was next to laundry room and was noisy

room first assigned to me was uncleaned, dirty laundry on the floor, unmade beds etc

had laundry facilities on the property which was convenient

the dining room closed @ 2pm, bar @ 5pm

say is that when i was there so were many many children's hockey teams and while i love seeing kids enjoy life

good facilities such as laundry, tho i didn t have time to use

the rooms were well kept, the bathroom was very nice, and the laundry room was a nice addition

no laundry service and price not including breakfast

all very well!!! swimming pool, gym, jacuzzi.

clean, room we stayed has a kitchen, you could even make your own meal, swimming pool and hot tub is the best

cleanliness in the rooms was decent but the laundry room and stairwells as an example were less than ok

tv had cable, radio ice machine but the ice machines ice was dirty with black specks in it, laundry room with

to use a laundry facility to wash a few things and the washing machine seem to of been out of service for a

the laundry facilities were a great bonus as

friendly staff, clean rooms, & laundry facilities are always a plus!

pool and gym

the availability of the pool also was from 6:00-10:00, my kids indeed enjoyed there stay

even the quality of the breakfast buffet was impressive, and was a welcome surprise

disapppinted no bacon on offer for breakfast.

we can t comment on the pool or gym because we didn t have time to use either

laundry facilities

the meals provided and laundry.

- laundry area is very accessible- very important if you have kids - being able to cook is also great

free breakfast is great free suppers even better the pool and the laundry all wonderful and working the water

access to laundry facilities is also a bonus

laundry machines not working so caused a backlog .up till midnight to get washing dried.

laundry, pool, gym free big breakfast of good foods

maker not working, the laundry was s***, the worker were surprise it was even open and people were using it

only 2 operating washing machines in the guest laundry

laundry room for some reason very few motels have one but they are very useful just seems like a

00 a day for parking that i wasn't told about when i booked the hotel,no laundry room

kitchen staff were very accommodating

the included continental breakfast buffet was full of great choices

hockey team kids running around

this one: very good one (after a day at niagara falls), pool, fitness,

free soaps, laundry soap, dryer sheets, nice coffee set up, bath salt, free pop corn

the hot tub in room. laundry worked ok. the store onsite is good price and good products.

your court yard and name sake was under work, your laundry despite free soap nice touch, don't work that well

as a result of this, my kids had to sleep on the floor

pool could be bigger and no wheelchair parking

laundry facilities were an added bonus

hotel with free parking, pool, laundry, kitchens, free breakfast

clean rooms, good breakfast, great hours for pool and gym

clean and modern rooms and bathrooms, good breakfast area

breakfast potato were spicy

had breakfast ready at 4:am

to airport for early morning flight, cleanliness, courteous staff, early opening for continental breakfast

anyway they offer a morning breakfast which is complimentary

the breakfast products was expired pls try to make them better specially the apple .

advertising breakfast, but very minimal.

also took advantage of the laundry facilities, which were much appreciated after being on the road for 2 weeks

hot free coffee and laundry

parking.

no parking for my car.

clean staff very helpful bar staff wento out of their way to make me mixed drink but did not have ingredients

laundry came in super handy as i had 3 weeks of vacation clothes to clean

swimming pool and laundry room

good facilities on site, pool, gym & laundry room

helpful staff,laundry room clean,pool open,good location for me.

kitchen closed at 10pm

then they placed us in a room beside the laundry

need some renovation no laundry room

pool was closed that was about the only thing i didn t like

a bar and breakfast would have gone down well

the little kitchen in the room was amazing. ac was super cold

no spa, no pool, no laundry, no fitness center, small business center, not even clean - only for the food they

was in the prefect location for my event i was attending , very quiet, clean, comfy bed and the breakfast was

beds and pillows were clean and comfy. room was clean. loved that it is pet friendly

didn't care for the eggs or hot meat, but a free breakfast is a free breakfast!

the hot breakfast was nice too