no laundry at all. fireworks at 1:30 am is too much.

have tompools , but not laundry , so what will you do with tje wet clothes after you go in to the poll

laundry room or laundry service

liked everything, could clean the back pool.

the casino. i played the machines and lost some money.

the laundry machine was broken all week

clean room, friendly staff, laundry room

the view of the parking lot

restaurant or room service needed, the bar has a nice bartender but a short supply

the swimming pool is great.

wish the laundry area was open, but it s under renovation.

there's a guest laundry and we are able to clean our clothes after a hiking tour

in order to use the laundry room, you have to get the keys from reception

pool too small for a big hotel

restaurant and bar were closed

no working wifi

wifi does not work

the bar was closed on saturday night and no breakfast open

there was zero wifi anywhere in the building

pool

needs ac in lobby, laundry room and elevator. also needs better parking accommodations

they let us do our laundry, super helpful

they even allowed me to use their laundry facilities free of charge

they even offered to help us with some last minute laundry

staff were excellent, providing suggestions, helping with parking and laundry

laundry facility on site

the laundry room is clean also

and bar close early even on weekends

delay in upgrade of the bar and dining area

t like that the casino closes at 1am

enjoyed the outdoor areas and the pool

never see cleaning the pool full of leaves

the bar and restaurant were not open as advertised

the pool is awesome for kids

property is big and loved the pool for the kids is a great family hotel.

no laundry service or machine.

from our room s small balcony, you could see the water from the laundry room, which we passed along the way

are no laundry room for us to wash our clothes

parking is available, and water, soda and snacks can be purchased at the reception desk

infinity pool bar and breathtaking view and location

hotel was amazing but a small suggestion would be to add more laundry rooms and more walkways to the parking

room service was good.

room, pools, food

the property is well taken care of, the pool area and bar is amazing.

everything they have to do with the kids. relaxing caribbean space.

place is full of options such as kitchen, laundry, bicycle riding, swimming pool, restaurant and the beach is

dining room for six people, living room with flat screen, sofa convertible to sofa bed, laundry area with full

the swimming pool did not look clean .

villa was in good condition, kitchen utensils and cookware included

easy parking

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

wifi services did not work

wifi connectivity. bounced off from time to time.

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

laundry facilities were out of service during my stay

laundry machine was out of service and there seemed to be no urgency about getting it fixed, so i

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

the self service coin laundry

was broken the entire week as well as the washer in the laundry facility

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

noisy . laundry didn't work.

the pool was smaller than the picture on the advertisement.

the room was very dark, the t v didn't work, the wifi didn't work unless you went to the lobby and the bed was

no consistent wifi, no internet, no tv. shower water was nonexistent.

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

i couldnt access to finish my laundry to leave before 2pm

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

liked that they had a shuttle service to old san juan

another thing is the kitchen

don t have laundry

room service was not functioning and it was a big problem to get breakfast since i was there for a

i booked a 55 min massage at their spa for my birthday

infinity pool and the hotels casino were great.

we were overcharged a small amount by zen spa and it s been over a week since our stay and we haven t been

working laundry equipment

the laundry room had only 1 machine that was working

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

there was a laundry room

loved the guest laundry room and staff was always helpful and genuinely nice

it was bolted down in the lobby in the laundry room

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

directions for wifi and tv did not work

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

having the ability to cook, do our laundry, and

pool looks dangerous for my 6 year old, i recommend adding a fence to the front or don’t allow kids

pool looks dangerous for my 6 year old, i recommend adding a fence to the front or don t allow kids

i appreciated the free parking and wonderful room service breakfast

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

was great - close to where we need to board the cruise ship laundry facility was

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

the laundry area needs some improvement

coin laundry facility

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

inadequate self-laundry service

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

the only issue is the small laundry facility.

location, breakfast, beach area is great for kids, live music.

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband

pool was a bit cold, no jacuzzi.

all of the above, but the big plus was the swimming pool and the laundromat... a big plus.

the restaurant bar at the lobby

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

wifi good

outside and another day was told to move my car when i was parked in the correct casa ciana parking

location and parking

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

kids friendly

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are

access to the pools, bar in pool. overall, was impressed in the quality of room.

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

you can use condado plaza amenities & beach access but our hotel pool & bar was better

is fine but for someone like me how gets overstimulated very quickly i loved the calmness of our pool area and

pool and hot tub closed to early

the staff to the room and the pool it was amazing

clean and infinity pool was open 24/7 which was nice

of the pool was great, as well as the pool bar staff were extremely helpful

in the room was not working so i had to use my cell phone to call the property the whole time for room service

adults only beach access

pool

if we had been told before our visit that the bar and kitchens were being refurbished we would not of come

the rooftop pool and bar are definitely highlights, offering a perfect spot to relax while enjoying a drink

could use music in the pool area

exceeded expectations, breakfast system could be improved. pancakes were raw.

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

the drinks at the bar were fair and a bit expensive

breakfast room service was delivered in paper bags and plastic cups couldnt get any cute photos with the

breakfast - inconsistent quality of offering

the pool!!

it smelled like wet laundry

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

also, the laundry machine was extremely overpriced and took forever

the laundry facilities were never available

the hotel didn t have a laundry facility. parking on the street was impossible.

the laundry facilities i felt were over priced, and the elevator was a little sketchy

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

musty room, small king room, nasty breakfast l, no laundry onsite

the laundry machine didn t work

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

tequilas, front desk, hotel entrance, and with butler and concierge), and excellent housekeeping, kids and adults

we would have appreciated more cost-effective options, especially since we were traveling with kids

for a the infinity pool bar was the best

breakfast was delicious, but it took a while to get served

details trouble with one tv / didn t have laundry service as advertised

kids in the adult only pool

the night entertainment was awesome. my fiance loves having the casino right next door.

while sitting at the adult the pool the staff kept asking to turn our speaker down even though it was literally

beach doesn t have a lifeguard, my kids almost drown and the 2 staff members that were there didn t help,

the wifi was excellent

location, clean, helpful staff, cozy, good breakfast.

excellent free wifi. very good staff. free breakfast was more than adequate. very good security.

the location is good. the area is walking pharmacies, beach and casino.

the pool looked nice but i never used it

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

to the beach and proximity to great restaurants and the casinos for an easy night out

the gym is not great for a weights workout

pool and hot tub were awesome

we had to pay for parking even the laundry you paid for

laundry room was unkept

the food was good, access to beach, breakfast and parking garage access. laundry

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

canario also offered to help with laundry

housekeeping even did my laundry for 10 dollars

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

wifi was unreliable