would have liked to have a swim in pool but was closed

on the cons, wifi was not very good, lots of fluctuations

huge parking lot

very helpful staff, location was spot on for skiing, parking was great. comfortable beds

great access to the hill and free parking is a bonus

they should include breakfast.

also we had room 415 over looking the golf course but the in room chairs are so low all you could see is the

lots of parking close by

the bed was super comfy, the location was quiet but near the highway, there was a gym in our room

gym was really small and the equipment was tightly packed in

it is not really adapted for small kids, but still very good

great food at la traite. room is very clean, spacious and it s pet friendly!

good parking

it is not really adapted for small kids, but still very good

that i stayed with my little kids, our hotel room smelled like smokes or cigarettes

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

nice, modern hotel in a great location with plenty of parking.

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

great reception, bar, restaurant, rooms, fitness center, parking, location, etc.

very clean place and kids liked the swimming pool inside the

the laundry (if needed) is very expensive

laundry needs to be reserved there is only one washer one dryer

the laundry dryer is very old, the filter screen is worn out

modern, clean, free parking & great continental breakfast.

there was no room service or restaurant

selfservice laundry was extremely good and quick

laundry facilities!

check in and check out, good location, great value for money, loved that the property had a paid laundry

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

room was above the laundry room and we seem to hear allot of machines

free laundry

a+, we especially loved the coffee and juice bar and laundry, breakfast was great, staff so friendly and helpful

the laundry room is free, you don't need pay extra money for washing and drying clothes

additional bonus the laundry was free of charge and the laundry detergent was provided as well

self serve the kids enjoyed the pool but wish it was a little cleaner great breakfast free guest laundry with

no access cooking facility or microwave or kettle. i would change that. no laundry on site too.

of laundry

laundry down the halls outside their rooms but probably due to covid

water temp in pool and spa excellent

parking, easy to access, the pool and quality of the beds

laundry price, everything we need is self-serviced and mostly 24/7 available

room, clean beds, clean and well equipped facilities (laundry room, free coffee in the cafeteria

access to buses into old quebec city, very helpful staff. laundry on site.

was hoping for laundry facilities, but this isn't currently available (apart from dry-cleaning).

lots of parking, laundry facilities, free coffee

only one thing i didn't like is that there is no laundry room

new new ac library quiet this hotel should be rated four star hotel not two star plenty & easy parking

spacious room, 24-hour front desk (important because our flight was delayed), ample parking, close to

price was great and perfectly situated for all activities i wanted to do. parking made easy

did not use the pool though i can't comment on that

laundry

parking was overcrowded and past 10pm was full, i had to park my car in the neighbouring

everything was very good. the pool and gym could have been bigger.

my kids love it

- no daily room service / cleaning - no safe box in room - no kettle / coffee machine in room

there is no laundry room , room is very small

no laundry

laundry is overpriced. breakfast very heavy, the room not spacious.

close to sight seeing attractions, laundry very close by. staff very accommodating.

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

i really appreciated that there were laundry facilities on the premise

elevators; stairwells that didn t open to the ground floor; laundry bins consistently in the hallways; see

the gym could use more matts

we had a wonderful experience, and the pool was fantastic, the kids had an amazing time and absolutely loved

secure parking & easyspacious parking stalls for airport departures

hotel, staff very friendly parking excellent right outside door to room, good laundry facilities, buffet

make is to add a robe hook on back of the bathroom door, and add another washer and dryer to the laundry room

hotel had a laundry which was amazing

laundry facilities

had laundry facilities which was fab for us

would be nice if they had laundry facilities on-site

the location is great, nice gym and pool, variety of food in the buffet, very comfortable beds

nice, modern hotel with great indoor pool and electrical vehicle (including dedicated tesla) charging

ev charging in a secure parking lot. we only stayed here for this reason.

the location is great, nice gym and pool, variety of food in the buffet, very comfortable beds

does not offer self laundry service

good wifi connection

wifi system wasn't working the first night

not enough parking...and....breakfast is terrible

the wifi barely worked.

lots of onsite facilities, including a laundry room and gym and restaurant

the laundry facility is very convenient

the provide laundry

lots of onsite facilities, including a laundry room and gym and restaurant

the queens/kings bedroom had a small kitchen area

the location was very near to quebec city airport and they accepted pets.

breakfast with a variety of options, i loved it so much

all staff were very welcoming! very pet friendly!

location, staff, clean, breakfast, price

i liked how close it was to the airport, free wifi.

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

impressive quick and cheap laundry service

good breakfast, variety

fitting a gym room in such a small space was impressive as well

a big deal but we tried the bar at the hotel late evening and the waitress didn't seem to be happy

very spacious, well designed, really appreciated the kitchen.

includes all what you need, good wifi, coffee machine, fridge, big tv, etc. quiet.

room was very nice despite the info about a bar being below and noisy - it was

access to the free wifi expired the morning we were checking out

built in kitchen inside, with microwave etc perfect for someone travelling with babies or young kids

pet-friendly and at no extra charge

breakfast could use some improvements. i.e. refreshing prepared food. adding handicap parking.

sometimes the breakfast was on the cold side, even at 6:30am.

location of the hotel and all the services in the hotel the room was very clean and safe my kids enjoyed

need towel hooks in the bathroom, non slip mat for the shower, a shower bar for safety

retro for the price - standing lamps were not on a switch and the plugs in the room didn't work bar one

wifi is very very god breakfast and staff service is very good

no daily room service

the fireplace was a big plus

wifi speed was way too bad

it does have wifi

i had an excellent massage in the spa section

i would like to book the spa next time and plan to utilise the facility more

breakfast, parking, ev charging all included. great location without hills to climb.

there was a laundry

laundry a short walk to rue st ursule

no wifi in the gym (very

restaurant was wonderful, as was the room service

were charged 2 different prices for breakfast (our kids' ages didn't change while we were there)

great restaurant in hotel and a place to do laundry

laundry facilities were poor

we only discovered the hotel has a laundry as we left through the underground car park

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

laundry room was kind of isolated, down in the car park which put me off using it but two of our

we sent out laundry with good results

wifi was reliable and there was a beautifully appointed conference room in the library as well

excellent wifi

front desk staff unable to help with wifi question

some feedback that the gym could use a few things-water, towels and something to clean the mats

i prefer a place with laundry possibilities - there is though a good steamer in the room and a laundromat nearby

was no laundry service

location and amazing staff. really enjoyed the pool and balcony off the pool!

everything was clean and the gym and pool were very nice

it is free for kids

i was able to drop a load of laundry off at the the guest laundry, and go for a swim in the pool while my

3 kids, myself and husband were all very comfortable with a double queen room

the kids said meemaw

money and balls kept getting stuck, the only working pool table was in the over 18 bar which we couldn t go

the hotel has everything you need : hairdresser, gym, bar, restaurant, pool etc

the hotel has laundry machines for guests to use, which is a nice feature

the barr was also great, and the self-service laundry facilities were a real bonus for us

50 dry laundry machine in the basement

location, the room, the hotel style, the cocktail bar, laundry room

no restaurant and laundry service in the facility.

checked out the laundry facilities for guests

it had a laundry though it was pokey and twice as

with private terrace with beautiful views, kitchen and laundry facilities, player piano and wonderful av systems

guest laundry is really just a small closet

localization and every thing but laundry for guests wonderful!

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

paid parking , no swimming pool or recreation for kids , no breakfast included in price i paid

from front desk to restaurant staff to bar staff to concierge & doorman

paid parking , no swimming pool or recreation for kids , no breakfast included in price i paid

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

i have allergies to most laundry detergents

well stocked minibar in room if you wanted a drink or snack

on the online listing, i was expecting a well equipped gym facility which theirs was not

room service albeit the connection to the restaurant 'next door' holds possibilities for

staff is exceptional and the small amenities such as the outdoor space, indoor lounge and coffee bar were so

bed was very comfortable , the wine bar and the coffee machine with all the espresso and latte that was a plus

the pets

location is great, unlimited coffee, the staffs are accommodating and the lobby is cozy with a fireplace to keep

staff, super amazing location, room is a bit old but suitable, full kitchen is equipped well for a short stay,

good wifi

tommy helped us with our issue on the dryer- he provided us the best solution with our laundry

i could do laundry which was great

the laundry area was clean and we didn t have to wait to use the washer/dryer

the laundry was easy and free

location, shared kitchen, terrace, and laundry. loved how efficient the room was arranged

top laundry service-helpful staff

it's crazy not to have a bar open there. nit enough food and beverage options at all...

felt the bathroom soap was being rationed, only one small bar for the sink and the shower which was not replaced

pool hours very limited.

modern, clean, had a gym, pool and games room.

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional

always welcome self laundry facilities which were not there

we used the laundry service which provided a quick turnaround for the next morning as well as the continental

the rooms are quite small so best for solo traveller or couple with no kids.

the room was beautifully appointed loved the shower and spa grade toiletries

laundry facilities on site or a coin laundromat near by

no bag for laundry/dry cleaning

also no laundry room and no little convenience store

was very good and room service was excellent

there is a heated pool, gym and an in-house restaurant which are great for a comfortable stay

small, which can't be helped, but it means there is no room for a decent restaurant or proper bar (there is a

get a drink at midnight but a lot of the places were closed so we walk back to our hotel and the bar was just

comfortable beds, nice people, excellent coffee, breakfast available was pretty good, onsite bar convenient

the fireplace was a perfect addition

the room was beautiful we had a suite number 15 with a kitchen and living room area

half my laundry failed to return to room and i had to go and find it

laundry service was quick but pretty basic

high quality rooms (there was even a fireplace glowing warmly to welcome us), and high quality service

no room service. we got in late and getting food was hard.

the nespresso bar (etcetera) was such a creative concept as well as the drink bar ready to dispense via a key

we were upgraded to a bigger suite and i got to do my laundry

the shower was really nice, and the wifi worked well. the breakfast was nice too.

fireplace made a clicking noise so turned it offud83dude41

location, shower, wifi, heat/cooling system.

wifi connection during the last night of my stay

we walked to the strom spa from here

we had the junior suite with spa at the balcony and it was great

and , crucially the wifi was great

they have a nice gas fireplace in the lobby where you can stand and

rooms with fire place and own outdoor spa on private deck overlooking old quebec, kitchen facilities, great

the gym was super small, but then again, this is a boutique hotel

the only disappointment was our meal at bar artefact

it sounded lovely but we had three kids with us and were only there for one night

location, secure on site parking, wifi, room, breakfast, wonderful staff

the coffee beside the fireplace at the bar area, loved the soft music when we came in, wine glasses, very

pet friendly & laundry facilities were great!

laundry facilities, vending machines had debit, pets allowed & air conditioning worked well!

the snow caused ice, and the parking lot was like a skating rink. i almost fell down.

clean and quiet room with no carpets

it was pet friendly, travelling with a pet is stressful enough it was nice being about to let her out to

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

towel bar in shower was hanging loose

stairs very difficult for older people, spa area dirty, staff difficult to contact

unpredictable kitchen closure times at night

location and pet friendly

nice place and easy access, friendly staff. lot of parking space

nice bilingual staffs, daily cleaning, fridge on your request($10 one tie price), so much parking spot available

internet wifi was a little slow but still good. it was better in the morning.

nothing provided for the kids at the breakfast

hotel is sold as pet friendly but it is not

room we were assigned was in the basement, next to the laundry room, which was loud as well as the maids who

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

in my case i heard the noise from the laundry very early in the morning

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

might be suitable for kids on school trips, but not ever recommend this to anyone else

room service is amazing, great food and a decent selection

modern comfortable temperature controlled room;the thick spa quality bathrobes extremely luxurious

the indoor pool was a big selling point for us staying with kids in the winter time

on-site meal is very expensive, valet parking is per day and not per stay, gym is small.

because i had a 8 year old with me, we couldn't be seated at the bar and could only be seated if the lounge

) window and view is awful bed and blankets are not comfortable they have a very very small gym and the times

no easy parking, the room was comfortable and pleasant but not outstanding, it did however have a kitchenet

the wifi connection was very poor, almost did not work from my room in the third floor

wifi very good

the bathroom was roomy and the kitchen area was well stocked

laundry facilities immediately opposite

wifi was weeak

good wifi and very friendly staff (available physically until 20)

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

wifi password wrong so unable to check mail when returning to room in evening

had awesome breakfast every morning

mornings were a delight with a wonderful continental breakfast, and having free coffee and nespresso available

breakfast was wonderful

breakfast was perfect and the setting was lovely. staff were exceptional.

the breakfast was yummy and the staff was so accommodating

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi worked very well

wifi can't connect after midnight

wifi was very hit or miss

location, strong wifi signal

wifi does not work properly in the room, so you need to go down and ask them to set you up to their

dirty floors, broken coffee machine took my money, spotty wifi

the wifi did not work very well, the air conditioning couldn't be turn off...

the fireplace and styleof the rooms. comfy and rustic.

wifi is not reliable and they charge $25 for you to park your car in an uncovered parking lot in an

hotel did not offer a lot of information in the rooms about room service, spa, laundry, events, eating, etc

also there was a great deal of confusion regarding laundry service

are a family of 5, 2 adults and 3 kids 6 and under

they told us no room service because again understaffed

the kids had fun with the robot that helped locate stuff

no laundry bags in room and very limited or slow wife.

no laundry facilities

great staff, especially in the bar in the evening

4/5 ( they extended our checkout time for additional 2 hours) pool spa and gym

plus the wifi was on and off all the times

kitchenette.

good sized room with functional kitchen.

we didn t realize there was a bar or club attached to the hotel which disrupted our sleep throughout the

strong wifi, easy

the hotel was clean, the beds were comfortable, the mini spa was perfect for relaxing after a long day

our son also has autism and he thought the hotel was perfect for kids like him that can’t handle a crazy

restaurant and bar prices were on the high side.

the room service never answed the phone so had to walk there plus charging extra for the pool and

was confortable, the mc restaurant offers high level plate and the bar service from antoine was a1

kids activities were phenomenal