have breakfast but i did have supper the night before at boston pizza and i went right from the pool with a wet

noise outside the window (sounded like a bar crowd) late into the late

the wifi worked really

one day room service did not do my room (despite leaving already at 8:30 am)

parking was full, we had to wait around to find a parking spot

the laundry room is free, you don't need pay extra money for washing and drying clothes

is free laundry services, which is amazing for a family of 5

self serve the kids enjoyed the pool but wish it was a little cleaner great breakfast free guest laundry with

even a free laundry facility was available

open juice and coffee/tea bar, as well as free laundry on site, splash pad, and staff was always very friendly

laundry facilities immediately opposite

wifi password wrong so unable to check mail when returning to room in evening

wifi was weeak

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

good wifi and very friendly staff (available physically until 20)

laundry facilities!

check in and check out, good location, great value for money, loved that the property had a paid laundry

selfservice laundry was extremely good and quick

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

room was above the laundry room and we seem to hear allot of machines

wish there could have been a pool or spa and an area were you could go to meet your friends in a lounge area

the hotel gym is well equipped and always empty

i loved that there parking spots available too, and we could do an early check in, amazing

from your phone to the tv but when i tried that wasn't working even though i was connected to the wifi

the hotel was accommodating when it came to my pet

the provide laundry

the laundry facility is very convenient

lots of onsite facilities, including a laundry room and gym and restaurant

chose the room as it had a small kitchen with fridge, sink and counter in case we wanted to eat at home, but

behind the hotel you will find a nice secret bar

no laundry

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

laundry is overpriced. breakfast very heavy, the room not spacious.

close to sight seeing attractions, laundry very close by. staff very accommodating.

there is no laundry room , room is very small

would be nice if they had laundry facilities on-site

the pool and the sauna deserve an extra page on wonderful feedback

evening bar would have been great

we did not have access to wifi until midnight

it was convinient that it had a pool for the kids

mall was right across and pool in the building and also the laundry facilities

the laundry room did not offer single-serve laundry soap

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

we used the laundry and had to clean the machines out beforehand

hotel, renovated room, very clean, parking garage, staff, facilities, wifi,

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

location!.. and parking great service

also i don t know why there wasn t any room service

that there wasn't a restaurant on premises or room service.

the laundry (if needed) is very expensive

the laundry dryer is very old, the filter screen is worn out

laundry needs to be reserved there is only one washer one dryer

lobby with his fireplace , the cheerfull reception and accomoding as for the time of arrival, we were early and

no bar in shower to hold on to get in, out of bathtub

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

parking

clean, lots of amenities close by, room very comfortable, great bed, good wifi, modern look and feel, good tv

the only thing that i was not ready for is not having a kitchen in the room that i had which was the executive

the kids loved the large windows and wanted to stay in the hotel instead of going sightseeing

no laundry facilities

no laundry bags in room and very limited or slow wife.

great staff, especially in the bar in the evening

the pool is amazing.

we had a bar fridge, why not provide real cream and milk for the coffee

wifi is not reliable and they charge $25 for you to park your car in an uncovered parking lot in an

wifi does not work properly in the room, so you need to go down and ask them to set you up to their

so you are staying in an old historic building with no amenities but wifi and a vending machine

wifi doesn't work all the time

the wifi was spotty

also no laundry room and no little convenience store

laundry facilities on site or a coin laundromat near by

no bag for laundry/dry cleaning

free wifi

good and having an entrance to the pool other than having to get into it especially when you have kids to

the hotel has a new laundry room

pool hours were great 7am to 11pm kids loved it rooms are small but clean

room was a bit small for a family with two kids, but it wasn't too uncomfortable.

wifi either slow or doesn't work in rooms.

movie channel option would be nice and the stationary bikes in the gym need some attention.

hotel did not offer a lot of information in the rooms about room service, spa, laundry, events, eating, etc

also there was a great deal of confusion regarding laundry service

very sound-proof, tons of kids were running and screaming in the halls during our first night and it took a long

kids loved the pool, i loved the sauna and steam rooms

walking distance to many rest and bar choices

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

did a massage and the room is in the basement next to the laundry

top laundry service-helpful staff

1 gadget can access wifi, no exhaust in the bathroom, no complementary breakfast/ bottled water to drink for

hotel food menu needed a bit more normal food choices for kids

wifi, was charged for four days of valet parking when we took a taxi, no coffee bar - for the price

so maybe having an indoor pool would be better, good for rainy days and kids-could even have doors that open

walking around to use the laundry facilities was not great

includes parking and wifi

parking, room on main floor.

for yr money , pool for the kids , near the bridge easy for arrival & departure

free parking , breakfast, good location

laundry facilities were poor

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

great restaurant in hotel and a place to do laundry

laundry room was kind of isolated, down in the car park which put me off using it but two of our

we only discovered the hotel has a laundry as we left through the underground car park

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

had firm request that our room should be made daily as we had younger kids

however right around check in while we were at a bar we received a call (anticipating that our room was ready

wine pricing for a glass of wine at the bar was excessive, especially on the canadian wines.

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

was no laundry service

i prefer a place with laundry possibilities - there is though a good steamer in the room and a laundromat nearby

tons of lounge areas and the gym/pool was really nice

loved the sip and swim - a dip in the jacuzzi-like pool, followed by a drink from the bar (enjoyed on

i did request room service daily and felt like the service was lacking for a five star hotel

also the laundry facility had older machines and was tucked away in the basement it didn't feel safe

way to many people in the pool to be safe they did their job but when a problem in the water park area pool

free parking

the pool, amusements for the kids,

the play ground structure is great ,gym was okay

liked the coziness of the gas fireplace after a blustery day's walk.

big space and bed with sofa bed, huge bathroom and kitchen although we didn t cook anything

wifi in my room cut off at times and i need to reset the settings on my device to get back online

rooms have good wifi and cable tv

loved the fireplace

hotel is furthermore advanced, inside there is a good restaurant, a good swimming pool, and inside your hotel

parking, clean room, great value

francis waited on all tables and bar on his own

love everything about the place close to the highway and the city and was with my family kids enjoyed the stay

dog friendly, nice pool for kids.

liked that there are rooms with kitchens

wifi is terrible.

we moved to a room with a king bed and kitchen

loved the wine dispenser and the lobby with the fireplace was a great place to have a glass of wine and chit

a lot of things in this hotel are self-serve (like the wine bar - actually pretty fun

tommy helped us with our issue on the dryer- he provided us the best solution with our laundry

not be closer to old quebec, and all the facilities you need are available from a full kitchen to laundry

location, shared kitchen, terrace, and laundry. loved how efficient the room was arranged

the laundry area was clean and we didn t have to wait to use the washer/dryer

you are offering laundry facilities you have to ensure that the appliances are properly working

sense of quiet about the place, so if you want more activity and a bar and nightlife, a pool and gym, and

no gym

breakfast, parking, ev charging all included. great location without hills to climb.

did not have breakfast. great location. calming.

due to proximity to old quebec, i would like to return and schedule time for the additional spa and meals

there was a laundry

laundry a short walk to rue st ursule

the pool is fairly small but it's a pool so that was great for the kids

clean, comfortable beds and room, fantastic staff, awesome location, nice pool

with a baby, 2 kids and a stroller it was a little difficult, but staff was awesome placed us in the front of

room we were assigned was in the basement, next to the laundry room, which was loud as well as the maids who

in my case i heard the noise from the laundry very early in the morning

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

wifi in my room (1st floor) worked not well. i must ran to near the receptionist to use wifi.

we sent out laundry with good results

gym facility is not great. an upgrade will be nice.

a gym that we had to book a time for which restricts convenience

excellent wifi

front desk staff unable to help with wifi question

the breakfast was yummy and the staff was so accommodating

breakfast was delicious

the host, the breakfast, the bed, the large downstairs room, the outdoor space, coffee anytime!

breakfast was wonderful

hotel and staff exceeded my expectation, the breakfast was lovely with a view of the garden or in the garden

the hotel has laundry machines for guests to use, which is a nice feature

location, the room, the hotel style, the cocktail bar, laundry room

50 dry laundry machine in the basement

no restaurant and laundry service in the facility.

the barr was also great, and the self-service laundry facilities were a real bonus for us

another thing that surprised us, a bit critically, was a lack of laundry room

then, she took me downstairs (in their laundry room) to give me the pillows

laundry

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

there is a decent parking lot, which was kept clear of snow in a timely manner

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

impressive quick and cheap laundry service

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

the wifi was pretty weak

nice compact gym for workout

big huge apartment great bar on site

wifi is almost useless and is available only for one user (while my wife's phone was connected, i

it is super close to the train station and the bar below the hotel was great to have a low key night (beer and

includes all what you need, good wifi, coffee machine, fridge, big tv, etc. quiet.

very spacious, well designed, really appreciated the kitchen.

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi was very hit or miss

guest with kids running in hallway late at night only in the last 2 nights of 5 night stay.

wifi can't connect after midnight

wifi was a little intermittent.

in the room - given the floors were not vacuumed and the towels not refreshed, it was only basic room service

there is an adjoining bar but it wasn't open

hope breakfast and room service was available

the fireplace was lovely. the bathroom was large. parking convenient. staff very friendly

the fireplace in our room did not work. and the carpet was stained .

didnt have a kitchen

the wifi connection was very poor, almost did not work from my room in the third floor

only at 8:30, which is rather brunch) - smelly appliances spreading chemical smells in gym and spa =, causing

the towel bar was missing and there was debris on bathroom floor.

first day we had no soap in the shower because we put our o e bar by the sink

the hotel offers a laundry service, which was very useful towards the end of a stay

the facility didn't have any laundry service

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

no guest laundry, restaurant closed on the day we arrived.

pet friendly but $50!

we were upgraded to a bigger suite and i got to do my laundry

great location, has a great bar and restaurant

wifi connection during the last night of my stay

great location, good wifi, bad tv, would definitely stay again.

clean, great bar/restaurant

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

bed was not comfortable, the wifi was not good at all

asked for the room with a tub and fireplace since it was our anniversary

location and pet friendly

the doors are connected to wifi and stopped working

the pool at hot tub was a circus or kids running around and the hot tub had chunks of hair floating in it

absolutely beautiful! comfortable room. bed comfy. pool area terrific. service impeccable.

i didn't use the pool and spa but went to look and it was spacious, lots of daylight and very clean

pool in this hotel left a lot more to be desired

to wait for a seat at the bar (sign up for the waiting list) was frustrating

free parking and short beautiful drive to old quebec

the only slight annoyance was when we returned to the hotel at night parking was scarce,but a spot was always

liquid hand soap and shower gel were provided, but no bar soap

location to get into old city by bus very flexible parking onsite excellent staff at reception excellent

parking was free and on location

only one thing i didn't like is that there is no laundry room

slow wifi

new new ac library quiet this hotel should be rated four star hotel not two star plenty & easy parking

the wifi was excellent and the location is very well located and easily accessible off the highway

parking is super convenient

suite, fireplace in room was beautiful, warm staff on a rainy day

nepresso and kitchen area in the suite was a nice touch

ours had two levels with a fireplace in the living room, a small kitchen, a huge bedroom with large ensuite

we had the junior suite with spa at the balcony and it was great

loved the extra touches in the junior studio - fireplace, nepresso machine, dream machine for iphone/nano,

half my laundry failed to return to room and i had to go and find it

laundry service was quick but pretty basic

self service wine bar in the lobby was a nice touch

no room service. we got in late and getting food was hard.

gym could be a bit more spacious-seems a tad too close

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional

always welcome self laundry facilities which were not there

we used the laundry service which provided a quick turnaround for the next morning as well as the continental

the wifi is really not to standard

few carpet stains but was tolerable

i have allergies to most laundry detergents

of grab bar in the tub shower

hotel with nice services like a bar and room service

on the online listing, i was expecting a well equipped gym facility which theirs was not

room service albeit the connection to the restaurant 'next door' holds possibilities for

the coffee beside the fireplace at the bar area, loved the soft music when we came in, wine glasses, very

wifi awesome and lobby fireplace to die for

gym and sauna great

the gym was super small, but then again, this is a boutique hotel

friendly, willing to assist with transportation in a pinch, had umbrellas readily available, good room service

with private terrace with beautiful views, kitchen and laundry facilities, player piano and wonderful av systems

it had a laundry though it was pokey and twice as

the guest laundry was a nice surprise

guest laundry is really just a small closet

laundry facility

also have to say breakfast kitchen closing hours morning at 9:30 too early and night 9pm not very accommodating

bar with very interesting wine menu

rooms are a bit outdated but still ok the food was very dissapointing ordered a burger at their room service at

didn t realize there was a daily parking fee or pet fee.

the room service was extremely lacking for a 5 stars

laundry

location and easy parking as well as continental breakfast

hand towel bar lousse it fell when my son removed the towel

bed was very confortable. good wifi connection.

room service, we asked for an extra blanket for our daughter because she slept on the sofa bed,

we travel with kids so it helps to have more choices than just toast

we travel with kids so it helps to have more choices than just toast

location, staff, clean, breakfast, price

i liked how close it was to the airport, free wifi.

breakfast needs to be improved

does not offer self laundry service

50 for a k cup in the room insufficient parking for number of guests

didn t have a lot of parking.

parking is kinda fishy, because there is some construction nearby.

weak wifi, that's about the only complain i can have

hotel, staff very friendly parking excellent right outside door to room, good laundry facilities, buffet

laundry

coin laundry was very useful

there was a laundry

make is to add a robe hook on back of the bathroom door, and add another washer and dryer to the laundry room

i really appreciated that there were laundry facilities on the premise

elevators; stairwells that didn t open to the ground floor; laundry bins consistently in the hallways; see

breakfast bar was disappointing

the hotel has a swimming pool and in the same building, there is an arcade videogames center for the rainy days

beds, quiet rooms, nicely laid out bathroom, the kids adored the pool and the arcade, we had a great family trip

the rooms can be cleaned more often and the breakfast can have more choices for longer stays

with 4 kids

location of the hotel and all the services in the hotel the room was very clean and safe my kids enjoyed

built in kitchen inside, with microwave etc perfect for someone travelling with babies or young kids

hot breakfast and free parking

i was able to drop a load of laundry off at the the guest laundry, and go for a swim in the pool while my

are no elevators, so if you have kids in strollers or need accessibility, good luck

the room had a good layout, bed was very comfortable, bathroom was very clean,, very good wifi, free parking,

perfect for kids

are no elevators, so if you have kids in strollers or need accessibility, good luck

we had to sit on the second floor which with two young kids going up and down stairs with their plates was not

beautiful interior, easy access to parking and highway, and enjoyed the pool.

we had to sit on the second floor which with two young kids going up and down stairs with their plates was not

lovely room, large king room. clean, modern. good breakfast, friendly staff.

we went to breakfast at 9:30. food was mostly gone and not replenished.

laundry facilities, vending machines had debit, pets allowed & air conditioning worked well!

pet friendly & laundry facilities were great!

suffocating rooms , suffocating pool area with lot chlorine in water, poor wifi

location price pet friendly

and spa was nice and clean, the breakfast was very ok with toast,yogourt,cereales,beagle, coiffee,juive ,waffle