breakfast was great, rooms extremly clean, english speaking and very kind staff

breakfast needs to be improved

we travel with kids so it helps to have more choices than just toast

entered the room we found the floor is covered with dog fur you are taking charge for stay with pet and giving

rooms, we were on the 3rd floor not very pet friendly having to run up and down the stairs or elevator

does not offer self laundry service

interior parking with changing plug 110v

we had tv, fridge, wifi,phone

wifi system wasn't working the first night

wifi slow, no extra chair, no soap bar, no room/bath fragrance, no coffee stuf available for next

laundry facilities

laundry

coin laundry was very useful

had laundry facilities which was fab for us

make is to add a robe hook on back of the bathroom door, and add another washer and dryer to the laundry room

elevators; stairwells that didn t open to the ground floor; laundry bins consistently in the hallways; see

i really appreciated that there were laundry facilities on the premise

room was very clean and comfortable, we also loved the pool, and the boston pizza attached to the hotel

the kids loved the pool and water slide

the gym could use more matts

laundry

pool was ok

lovely staff, pool area was clean, the suit was perfect

gave me a deal for a late check-out - some employees were nice and polite - location is perfect - wifi works

the pool and gym room were too small. the breakfast did not have much variety.

room was neat, spacious, and well-equipped with a microwave, fridge, and kitchen utensils

but what truly set this hotel apart was its pet-friendly policy

clean. friendly staff. lots of options for breakfast. kids loved the pool.

the room was large and clean. the pool and gym were excellent. good location

location, gym and the breakfast are great

i was able to drop a load of laundry off at the the guest laundry, and go for a swim in the pool while my

adults that would like a drink there is a lively weekend bar and gambling machines

are no elevators, so if you have kids in strollers or need accessibility, good luck

service at bar slow, missing product. spa doesnt work, pool was too cold

absolute favourite feature for the kids (and their stressed

pet friendly & laundry facilities were great!

laundry facilities, vending machines had debit, pets allowed & air conditioning worked well!

the snow caused ice, and the parking lot was like a skating rink. i almost fell down.

we had the family suite with the bunk beds, which was so fun for the kids

and pool are nice

easy parking good spacing even for pick ups

close to both peewee tournaments (quebec and levis), easy accessible, stable wifi connection, ok value for

free coffee. free breakfast

hotel is sold as pet friendly but it is not

additional charge on pet - not mentioned on site

only one thing i didn't like is that there is no laundry room

pool needed cleaning full of bugs

i wish the pool was bigger.

clean, free parking and coffee. close enough from downtown by car.

fast check-in check-out , right in the middle of the city with all the attractions nearby, plenty parking, free

did not put car in car park you weren t charged, no tea in the room, no fresh milk in room, no room service,

the bar,spa, and the pool

to slow to serve the dishes and my kids couldn’t dinner because they bring the incorrect dish

room service menus inside the room vs only online and a map of the premises as i found out there

the candy bar at the kids area

the swimming was too small, only for kids, that is what needs to improve

where covid is now - i think it is rather ridiculous that the bar & restaurant is still

the gym had some good equipments

first, the wifi kept disconnecting from time to time and got quite consistent throughout my stay

wifi was great the beds were comfortable but needed to be bigger for 2 people

also the laundry facility had older machines and was tucked away in the basement it didn't feel safe

the play ground structure is great ,gym was okay

lots of kids game room pool area was great . good location

lots of free parking, there is even a washing machine and dryer in the basement where is the arcade and its 1

room service is non existent, they will tell you they re too busy every time

walking around to use the laundry facilities was not great

free wifi did not include internet

the wifi didn't work very well.

swimming pool is closed

for yr money , pool for the kids , near the bridge easy for arrival & departure

did a massage and the room is in the basement next to the laundry

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

the hotel has a new laundry room

the covered parking lot was slippery due to ice formations.

parking was good, and there was a back entrance to avoid the boulevard traffic

breakfast was not included and the pool and gym are small.

we did take advantage of the included breakfast, and it was good

the hotel was accommodating when it came to my pet

i wish the hotel had an elevator in the parking lot

the hotel gym is well equipped and always empty

very small tv. not obvious to find parking.

the parking is free, and they have both underground and outside parking

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

laundry

then, she took me downstairs (in their laundry room) to give me the pillows

another thing that surprised us, a bit critically, was a lack of laundry room

great staff, free parking, clean, comfort and nice to stay.

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

the kids love the free breakfast

wifi was a bit problematic for the original connection, the soap dispensers, upon arrival, were

pool-cleaniness-parking-room design

we used the laundry and had to clean the machines out beforehand

mall was right across and pool in the building and also the laundry facilities

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

the laundry room did not offer single-serve laundry soap

restaurant was inside casino so no where fo kids to eat.

wifi was bad. pool area very noisy.

the room service didn t do their job

bar in the hotel was noisy the first night

pool area is great, my kids enjoyed it a lot. friendly staff, nice, clean, big room.

wifi in our room only worked if you were by the door and even then wasn t great; the pool is very

no guest laundry, restaurant closed on the day we arrived.

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

the facility didn't have any laundry service

the hotel offers a laundry service, which was very useful towards the end of a stay

the rooms, the cleanliness, very friendly and helpfull staff, lots of parking places, nice little gym

keep the rooms immaculate and everything is so accessible (parking restaurant rooms front desk)

2 ev charging stations on site

need an additional hook and/or towel bar for hanging towels near the shower, more storage in shower for toiletries

you stay with a pet they put you near the exit

very slow service at breakfast, error in my order, bar closed due to group reservation

room was above the laundry room and we seem to hear allot of machines

check in and check out, good location, great value for money, loved that the property had a paid laundry

laundry facilities!

selfservice laundry was extremely good and quick

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

the laundry dryer is very old, the filter screen is worn out

the laundry (if needed) is very expensive

laundry needs to be reserved there is only one washer one dryer

spacious bedroom, big bathroom, good wi-fi, close to many amenities, friendly staff, free parking, in-room

modern, clean, free parking & great continental breakfast.

self serve the kids enjoyed the pool but wish it was a little cleaner great breakfast free guest laundry with

open juice and coffee/tea bar, as well as free laundry on site, splash pad, and staff was always very friendly

free laundry detergent and dryer sheets and free washer and

the laundry room is free, you don't need pay extra money for washing and drying clothes

is free laundry services, which is amazing for a family of 5

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

nice pool and gym

modern, free, safe and secure parking

it was still up to date, well received, the swimming pool was great and the gym.

the kids loved the large windows and wanted to stay in the hotel instead of going sightseeing

that i stayed with my little kids, our hotel room smelled like smokes or cigarettes

we had a pet and our room opened up to the ground which helped

good parking

there is an indoor pool and a whirlpool also

free parking, the area, it was peaceful, the staff was so pleasant, the rooms, so clean and pleasant

spacious rooms. ample parking. nice facilities and breakfast.

the breakfast can be hot will be better but it is safe as individually packed and understandable due to

i like the location and they pet friendly hotel.

they charge too much for having a small pet.

it was great , pet friendly

though was in fact a very uncomfortable couch, clearly not fitted for two adults (maybe two tiny kids

everything, especially the indoor parking.

pool and exercise area were great

the cost of having a pet should be made clear on booking.com

that no ustencils and glasses were provided in the kitchenette.

laundry facilities immediately opposite

wifi password wrong so unable to check mail when returning to room in evening

good wifi and very friendly staff (available physically until 20)

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

wifi was weeak

laundry is overpriced. breakfast very heavy, the room not spacious.

laundry was an issue

close to sight seeing attractions, laundry very close by. staff very accommodating.

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

there is no laundry room , room is very small

the provide laundry

the laundry facility is very convenient

lots of onsite facilities, including a laundry room and gym and restaurant

room was very spacious and the kitchen area was well separated

water pressure was a bit weak. the area isn t great for kids.

would be nice if they had laundry facilities on-site

location was excellent and it had a nice view. gym was really nice as well.

good for kids

we did not use the restaurant or gym/pool facilities, so can't

the bar serving paid breakfast was below expectations compared to the hotel

no laundry bags in room and very limited or slow wife.

no laundry facilities

wifi is really non-existent..

the hotel has a lovely revolving rooftop restaurant and bar that offers a spectacular view

wifi was a little slow

so you are staying in an old historic building with no amenities but wifi and a vending machine

dirty floors, broken coffee machine took my money, spotty wifi

the wifi did not work at all

hotel was nice, beautiful room, good location near a lot of sights, tub was nice and fireplace was a good touch

the wifi did not work very well, the air conditioning couldn't be turn off...

no bag for laundry/dry cleaning

also no laundry room and no little convenience store

laundry facilities on site or a coin laundromat near by

no toilet paper on the distributor i couldn't open the tv it was tough to get connected to the wifi

there is a heated pool, gym and an in-house restaurant which are great for a comfortable stay

also there was a great deal of confusion regarding laundry service

hotel did not offer a lot of information in the rooms about room service, spa, laundry, events, eating, etc

we missed any information about the spa for example

modern bathroom. good wifi service. concierge services excellent

they told us no room service because again understaffed

top laundry service-helpful staff

we couldn t eat at the restaurant because it was fully packed every night and no room service.

wifi good

the room service was fast and efficient, the room was clean and comfortable and the view from my room

view was great ,pillows were excellent great room size room service great

great restaurant in hotel and a place to do laundry

laundry room was kind of isolated, down in the car park which put me off using it but two of our

laundry facilities were poor

we only discovered the hotel has a laundry as we left through the underground car park

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

the gym even though it is small, it is quite functional and it is well cleaned

no room service

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

was only the bartender to take care of the bar and the restaurant

i prefer a place with laundry possibilities - there is though a good steamer in the room and a laundromat nearby

was no laundry service

the bar has a beautiful view and a very dedicated bartender

proximity of the room to the pool meant that at certain times of the day the room did not smell very nice

the pool at night, spectacular view

wifi in my room cut off at times and i need to reset the settings on my device to get back online

liked the coziness of the gas fireplace after a blustery day's walk.

superior room was huge, like small apartment with sitting area and kitchen

small, which can't be helped, but it means there is no room for a decent restaurant or proper bar (there is a

get a drink at midnight but a lot of the places were closed so we walk back to our hotel and the bar was just

the coffee/espresso bar was very convenient and appreciated

free wifi works good but is on the slow end

the pets

good wifi

don t miss visiting the museum of civilization liked the coffee bar at the hotel

there was no real living space in the room with the gym

room service did not clean the room when we left for the day and came back.

room and bed comfy, spacious, fireplace was an unexpected bonus sauna, heated outdoor pool great

phone in the room had shortcut buttons that didn t work for room service

i wish they had a fridge in the room and a swimming pool.

breakfast was well presented with a good choice of hot & cold food

the atmosphere, the silent breakfast

silent breakfast was realxing and the food delicious, fresh and healthy

breakfast was excellent

no gym

the laundry was easy and free

i could do laundry which was great

laundry area, the washing machine is not good to use it takes 2hrs to dry my clothes

location, shared kitchen, terrace, and laundry. loved how efficient the room was arranged

not be closer to old quebec, and all the facilities you need are available from a full kitchen to laundry

laundry a short walk to rue st ursule

there was a laundry

great room with electric fireplace.

no parking, no room service, 7

we enjoyed the gym, pool, sauna wish there was a jacuzzi

we sent out laundry with good results

beautiful relaxing room, gym, movies and popcorn for your room

we got a room upgrade, early check in

a gym that we had to book a time for which restricts convenience

gym facility is not great. an upgrade will be nice.

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

room we were assigned was in the basement, next to the laundry room, which was loud as well as the maids who

in my case i heard the noise from the laundry very early in the morning

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

wifi network is not good, i cannot use it in my room

breakfast was fine

breakfast was perfect and the setting was lovely. staff were exceptional.

breakfast was wonderful

hotel and staff exceeded my expectation, the breakfast was lovely with a view of the garden or in the garden

had awesome breakfast every morning

50 dry laundry machine in the basement

the barr was also great, and the self-service laundry facilities were a real bonus for us

location, the room, the hotel style, the cocktail bar, laundry room

the hotel has laundry machines for guests to use, which is a nice feature

no restaurant and laundry service in the facility.

impressive quick and cheap laundry service

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

great little bar right next door, with pub grub and outdoor viewing of all that walks by

is barely working, everytime i change the channel, the signal is lost - one of the most unstable wifi i 've ever

wifi is almost useless and is available only for one user (while my wife's phone was connected, i

our room looked out over the front street, wifi and shower pressure were good

it is super close to the train station and the bar below the hotel was great to have a low key night (beer and

were on the first floor (above the bar) and there was occasionally sound from the bar (it wasn't really a big

big huge apartment great bar on site

also in the picture it showed that there would be a fireplace in our room but there wasnt

hope breakfast and room service was available

need towel hooks in the bathroom, non slip mat for the shower, a shower bar for safety

no daily room service

places and train or coach station good size room and quiet despite presence of a bristo bar nearby breakfast

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi can't connect after midnight

free wifi

wifi was a little intermittent.

wifi worked very well

wifi was very spotty and didn't work at times

wifi was perfect

added bonus is the hot tub and gym on the terrace

needs a bar for drinks after walks.

gym wasn t open yet

we were upgraded to a bigger suite and i got to do my laundry

great location, good wifi, bad tv, would definitely stay again.

room service was only average

good shower and wifi

close to everything in the old town, comfy bed, restaurant and bar on site.

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

our room (the loft) was huge, had a kitchen and a great view of the chateau

incredible location, fantastic staff and a lovely room and amazing spa bath

were assigned room 20 which had the exhaust fan for the restaurant kitchen directly outside of our window

location and pet friendly

wifi signal is not really strong.

spa could have been better

is not only pet friendly but they are pet welcoming

on-site meal is very expensive, valet parking is per day and not per stay, gym is small.

i didn't use the pool and spa but went to look and it was spacious, lots of daylight and very clean