location was key for staying in south lake. nice saltwater pool.

the location and that it was pet friendly.

cleanliness, friendly staff, pet friendly!!

the hotel is very nice and spacious, has a restaurant and coffee bar type place on site

room service was quick and delicious

the laundry was under our 1st room

bar area, was absolutely the best

was anything they could to do to make my stay better and even got the room cleaned before the kids nap times

gym. we'd heavier dumb bellls and wi-fi is mediocre.

the sink is high; a stool in the bathroom would be helpful for kids

pool water was too cold

staff that we did meet were all very friendly and helpful especially those in the restaurant for breakfast

nice poola and gym. everything was very new.

families with lots of kids taking over the pool area

rooms weren t ready on time and the bartender decided to stop making drinks a couple hours before the bar was

room which did not have wash clothes, laundry bag

the bar is a nice atmosphere

pool could be cleaned of debris more frequently & hot tub needs jets repaired.

bar was fun at night time

pool was a huge disappointment

laundry services on my floor were not accessible with my key

is a great location - we were pulling a trailer, and the parking for the truck/trailer was very ample

breakfast option

bar and grill was completely closed due to staffing on a saturday night

the breakfast options could have been better

they didn't have any quarters available for the laundry facility. two days in a row.

the breakfast is very good with lots of variety

free parking available and great bbq place nearby

parking was convenient, right by the front entrance

hotel was clean and modern, in a nice location, had good parking, and the free-tier of their wifi was good enough

loved it was pet friendly but no green area to take the dogs for potty time

we did not eat there, but the restaurant looked and smelled fantastic, and there is a very active bar at one

the bacchus bar and restaurant was open, but we were looking for a little more variety

really loud in the evenings because of very large bar areas! older folks don t enjoy so much!

we ordered room service and the order was not as ordered

everything from the friendly staff that checked us in, to the breakfast the next morning

breakfast menu didn t have much options for vegetarian meal.

it was nice and clean. i liked that it was modern and had a kitchen. convenient location also

the pool was awesome

enter their rooms everything is so calm, the breakfast is good and enough, room has a complete kitchen with full

advertised coin-operated laundry does not accept coins or any cash (only american cards) so we were unable

laundry service requires quarters yet the front desk is cashless

the pool was very nice and our family enjoyed playing in it

very clean ,great pool, in a perfect location .

was super nice, breakfast was great

was told the shuttle ran on demand, in error, but the night staff was going to credit my uber fees to get to

ordered ribs and wings from the bar and they were

i loved that the shuttle took me

everything met my expectations. very clean and nice rooms location and parking space.

it is a lovely plush hotel, with an indoor pool, and a few restaurants/

as i was at the tail end of a long trip, i wanted to do laundry, and the staff was helpful in getting me what

obviously, it's a super 8 so it's fairly basic, but it had laundry and some fitness equipment

need a quick solution, this place is inexpensive, security locks on the doors, laundry facilities and no

exercise and laundry was lock had to go to front desk to access

the room also had some dirty laundry sitting underneath a chair, smelling up the room

getting change for self laundry mat was a hassle

guest laundry room was a great feature but we had a difficult time getting quarters for the machines

the laundry machine didn t have laundry soap to sell

no laundry facilities

gym key never opens happening 3 times in 1 year

the laundry dont have the soap when i pay for them

didn't like not being able to take the pool towels back to room so we could be warm and dry off more while going

everything was beautifull but the pool was fun

the option of an indoor outdoor water park, the activities for the kids

everything that the kids got to do. they loved the water part of the stay and the arcade.

pool area looked relaxing and clean

loved the design pool and outdoor area awesome

modern room, good window view. pool area and nice bar

no breakfast included and the bar closes early .

clean nice location and cool bar tender

i do appreciate the laundry and the fact that the detergent and machine use was not ridiculously price gouged

pool was very nice

gym is also nice

bar was double the price on a mixed drink

check in staff very nice location good parking adequate

was close to airport, bed and room was comfortable, i had shuttle bus on my way back to airport

was not clean kitchen was not fully stocked for use dirty utensils in drawer

the kitchen was stocked with dishes and cookware

breakfast was very good

says shuttle running but it wasna

laundry facility saved our tail

liked that you had laundry mat on site

the only thing missing is a good pool.

my kids enjoyed the waffle from.thr breakfast b a r.

i didn't rent a car, so i use a taxi service, so in front desk didn't mention anything about shuttle use, the

no laundry bag

free parking is a plus, as well as shuttle services

we used the free wifi for work and school purposes

parking is somewhat distant. concierge desk hides the front check in desk.

we also didn't like that we order room service and there was items missing ; the bacon from the breakfast, and

the towels are a little rough, a good laundry stripping and rinsing with vinegar will help those

rooms didn't have a microwave and no laundry room to wash our dirty laundry.

laundry - the form lists 8:30am as pickup time, but pickup time is actually 8am, thus a vital

no laundry area

very very small,beds are not comfortable, coffee time only 6 to 9 in the morning, no microwave,no laundry tv

it was on the other side of the facilities laundry room

breakfast area to congested

i asked about the shuttle to the airport the girl said that there was a $50 charge

saturday morning (2:45 am) we were waken by loud people and kids running up and down the

breakfast was great

charge for laundry

the grab and go breakfast made sure the kids had a few snacks on hand which was nice

breakfast and complimentary social were amazing and the free shuttle was so helpful getting us back

the free shuttle bus

kitchen was stocked with dish soap, paper towel, cutlery, etc

airport shuttle is better than other hotels around dfw

ly needed 1 hr)

we got some sleep and then took the shuttle back to the airport the next day

pool was not heated and water was very cold

hotel was really nice and clean and kids like the pool

only thing i didn't care for was trash and laundry being left outside some of the room door for several hours

safety, clean, swimming pool

pool area was very windy and when i went down with my granddaughter to the hot tub, there were

great breakfast

pool was nice

our rental car had the catalytic converter sawed off in the parking garage, while the hotel staff recommend

two elevators, easy access to free parking, nice lounge-sitting area, pet friendly without any extra charges

loved that it was pet friendly with extremely nice staff.

that there is a cut off time for the pool tables

didn t have any pet stations for waste.

decor, bedding, tv , hardwood floors, iron, fitness center, laundry open concept and spacious room

and laundry were ok, but pool was dirty, cold, and unusable due to 'broken part' and too little

i really liked the breakfast options and playing pool with my husband.

breakfast was great facility and ground for excellent

that the pool was down

was problematic trying to do a load of laundry

took an hour and 20 minutes, guest laundry didn't work, business center didn't work

room was next to the laundry room

quiet and comfortable, the spa tub was amazing!!!

great price. kids loved the big tub! clean and comfortable

amenities were a plus-gym, laundry, breakfast buffet in the am

good amenities as far as gym, laundry, breakfast was good & well stocked daily

the laundry room has a lot off unserviceable equipment

rooms were very spacious, clean, had all the kitchen needs

my family enjoyed the big rooms & the pool

laundry room was small on 5th floor but washer/dryer worked excellent.

we took a shuttle to a restaurant and the driver was fantastic

hotel offers free shuttle to airport and shopping area

- facilities - breakfast - cleanliness - wifi

after a long day of traveling and shopping there was a shuttle to take her to her late flight

we were told the airport shuttle service stopped running before 11pm

location, cleanliness and the pool table/ lobby lounge.

for breakfast, small cramped spartan room, no towels by the pool, skimpy number of towels in room, only one

the pool area was nice and the hotel was clean. very modern vibe.

only two ev chargers working and other chargers had issues.

i think the pool area could be nicer

was noisy in the hallway with kids running up and down it until mn one night

staff, cleanliness and breakfast.

the gym was also clean and well maintained

breakfast was mediocre

nice facility with great rooms, nice gym, laundry and very nice breakfast buffet

close to the airport, good gym, nice bar, laundry room - lovely pool area too

the pool was close

comfortable bed,clean,strong wifi signal

kitchen was open late which allowed me to get something to eat even though i arrived after 11pm

for a five star they need to have valet parking which is missing

excellent facilities including the gym and restaurant

breakfast was one of the best we have had in an american chain hotel

the spa personel seemed rushed; no smiles until time to make a payment

runway view room was a dream come true for our kids

free laundry

connecting rooms were a plus since traveling with kids

no room service available /had to go out for fast food

also, the shuttle service is excellent with an every 30 minute departure

the bar staff was fantastic, and the airport shuttle service was very sommth and well run.

staff, clean room they have a laundry area and you can buy pods at the sundry shop at the reception breakfast

i was glad there were laundry facilities and a pool

they have a fitness center, a pool and a laundry room, which i thought it was a great feature for folks like

laundry out of order and no shuttle even though both are advertised on their site

slow wifi; horrible toilet paper;

it had everything we needed including a guest laundry. most important, they welcomed our dog.

the room was clean and i loved the card from my room service

was perfect, nice pool and good sized rooms

the wifi was ok, i had to keep reconnecting.

pool and gym

our favourite was the free guest self-serve laundry and dryer available for guests to use - super handy since

complimentary laundry was a bonus and very appreciated

clean, comfortable, and spacious rooms! free laundry, and the gym was nice!

laundry and gym facilities in the hotel

i absolutely lived that it had free laundry!!!! and the staff was amazing!

above a load laundry room

did not like location of room next to laundry so the entire room vibrated

shook when laundry was spinning in room below us

we were i think over the laundry room because throughout the day the whole room would vibrate and shake

oh and the breakfast, how could i forget

my room was close to laundry, so it was a bit noisy.

included all desired amenities - fitness room, laundry, breakfast; staff friendly and helpful

spacious! nice bathroom. nice guest laundry. great breakfast.

complain about anything it was that there was nowhere to buy washing powder on site to do the laundry

key didn't work for the laundry room and they had to use the master key to let me in after waiting 15 minutes

the gym is great, there's even a bar and guest laundry too

the location was minutes from the airport and the shuttle service was appreciated

unfortunate that the designated smoking area is at the swimming pool/fire pit/barbeque area

very good breakfast

the breakfast was fine and the kitchen staff were very diligent about replenishing the food and keeping the

wifi throughout the stay

great breakfast, and easy trip to airport

taking the shuttle from and back to the airport was very easy, and the breakfast was among the best i've had

the staff were the highlight of our stay, from shuttle service to front desk and housekeeping everyone was

friendly staff, very clean, shuttle service, water bottle as needed, gym, swimming pool, breakfast

pool wonderful, gym and and laundry was a plus

the double room was very comfortable and the hotel has also got a small gym

the hotel was perfect with a stylish room & my room over looked the pool

extremely clean room and well equipped kitchenette

the kitchen area makes it easy to have food while

especially for the rate i got.. only downfall is they don't have a laundry room.

the laundry was also out of service

no washing liquid for laundry, but that was the only issue . small really

also, there was advertised to have guest laundry but was told that there wasnt any at all

laundry was closed

clean, good breakfast, quite, nice staff

if you want something more simple and affordable their is a public pool 5min away all though the property has

the wifi is spotty

great sized room and perfect temp hot tub outside along with large pool

of staff and pet friendly

staff was friendly and hot breakfast provided!

parking fee of $7

to the airport, the shuttle driver was so nice and helpful and took us to a great place for dinner, the room

their website says that they offer a hotel shuttle

loved the staff and the shuttle service

had roaches running around hallway dirty laundry room dirty everything dirty and had bugs running around

the elevators were always dirty, the halls always smelt like weed, the laundry facilities did not work right

the laundry facilities were amazing

when we arrived on our floor, the halls were lined with bags of trash and piles of laundry

my kids had no where to

guy at front desk didn't know where the laundry room was. looked all over for it.

no fitness center, no guest laundry, no swimming pool

no sink in the lounge. it would be nice to have one. the laundry was not working as well.

guest laundry useful

laundry room was on sight which was great

room was next to the guest laundry. noisy.

laundry was out of order, outdoor trash cans were overfilled and smokers were allowed to smoke

they have a laundry facility

old, not clean, broken ironing board, loud staff at 1230 am doing laundry dry:cleaning.

problem with noice in the room from laundry - but staff changed my room

(the small rooftop pool was nice for a

ambiance and free airport shuttle

room service was professional, quick, and the texas dip and cabernet hit the spot

it was nice, good was good, bar was nice. staff was eager to please.

comfortable bed and surprisingly great room service food, and hot shower

but there s no change machine and you have to walk across the street to the 7 11 to get laundry detergent,

breakfast was good and shuttle service was great

bed, extremely spacious w/ a separate sitting room and desk, close to the airport, free shuttle in the morning

a clean, modern room, gym and delicious breakfast of eggs, bacon and hash browns (and assortment of cold options

the bed was comfortable and wifi was good

nice with a covered parking house and guest laundry room

easy parking access a big plus

the indoor pool and its location to our event.

we really enjoyed the free shuttle and the driver carlos was really awesome.

at the bar and restaurant was exceptional at his job

was glad they had a laundry facilities after a long trip

laundry room is outdated. there was no laundry soap or quarters available

laundry by appointment only

phone in our room did not work so we were unable to order room service and unable to request a wake up call

great location. very friendly staff! nice pool.

breakfast restaurant shuttle

how high the breakfast and room service were priced.

the best part, by far, was the airport shuttle driver, bill. absolutely love that guy!

need more menu room service

no room service, only had i option for food in house. long wait

laundry soap available to use with the washer and dryer

and the 3 day laundry change of the sheets

someone took our laundry out of the dryer, while they were all still wet

shuttle 'pool laundry and was happy to be there,breakfast was fresh and lady in the purple shirt was pleasant

laundry was not available

ed some potatoes and bacon ud83eudd53) ud83eudd23ud83dude02ud83eudd23we even used the laundry room available

everything we needed was available in the room for us, the loved the fact that they have warm breakfast (need

no heather at the pool lots guest trash at hallways

cleanliness, breakfast was better than most hotels

we enjoyed the indoor pool and gym

the property was very clean and well maintained, including the laundry centre

workout area and laundry were very clean and well equipped

location, laundry room and parking

room was next to laundry so could hear washers in night.

free breakfast was much appreciated

the breakfast was great

the airport shuttle was great and our room was very adequate

breakfast was great

wish the pool was a little bit bigger to allow for more than 12 people to reach the max

was great as it is close to the airport and they had a shuttle that took my family to the airport because my

i lost money in the vending machines and with the washer in the laundry room.

specifically chose this hotel because of the pool pictures on the website

with texas lifting all restrictions, they weren't serving breakfast

the security in the parking lot was not good

no breakfast was offered because kitchen was closed

only 1 luggage trolly and only 1 washer and 1 dryer (which was inoperable) in guest laundry

the laundry yoom was on the third floor the machines were outside and the coin base wasnt working

there was no breakfast or laundry facilities as advertised, and if there was a probably wouldn t have used

elevator and laundry convince

no room service after 3 days of my stay and had arguments for the towels, try using the laundry and it s old

laundry and ice machine were convenient

i had to walk the length of the building to ask if there was a laundry area (there was) but the young woman

kids running through the hall all times of day and night

very clean and close to the airport. shuttle was timely and driver courteous.

in the morning blowing outside the window, blowing trash and dust on clean guests vehicles in the parking lot

no access to laundry facilities which is one reason i stayed at this hotel

there was smoking on the premises and in the rooms, all the rooms reeked of cigarette smoke

but every trash can was overflowing with garbage, the room smelled of cigarette smoke (in a non-smoking room)

there were multiple broken down vehicles in the parking lot

no car so walking in the parking lot alone

waffle maker and card not accepted for laundry- had to go to store get cash, they had no quarters, thankfully

so clean! love the guest laundry room easy checkout

it was disappointing to have to split the wife and kids in separate rooms on her birthday

handicapped accessible room perfect. breakfast delicious

pool table, nice patio area and pool area

the only thing i didn't like was that the staff laundry room was across from my room.

guest laundry room

laundry facilities on site

we flew to disney for the week, and i loved that the hotel allowed free parking for a week with your stay

they were accepting of our pet and even gave him treats

the breakfast was enjoyable, and the laundry facilities made things much more convenient

the indoor heated pool was the selling point for me

the pool was closed we can t spend time with my family ud83dude44

were loud kids 7-13 years of age running around, being kids

good location. indoor heated pool (for teenagers), comfortable. good breakfast selection.

had to get toilet paper off housekeeping cart no plastic laundry bag carpet hadn t been vacuumed very

room near laundry room so got the vibrations in the a.m. street light near window

bathroom and kitchenette were also very clean

and their was no kitchenette

great location and the gym was great

almost got hit by laundry basket of an angered housekeeper trying to get on elevator, o could go on, but is it

wifi was sketchy

the outdoor patio area. the pool was nice. the room was very clean and spacious.

thing wrong was some kids directly upstairs in a room above ours jumping around and it was very loud but thats

the bed could be way better. and the gym could be better

the room was spacious. the laundry facilities were very good.

room didn't seem very well stocked with towels, sheets, laundry bags

lady downstairs named lannette was rude & didn t seem to care at all that my kids & i had no a/c in our room

i ordered room service and the front desk clerk brought it to my room, which was nice after a long journey

wifi was free

the room had everything we needed and liked the laundry facilities

for one room (the one with 2 beds) leaves very little free space to move around if you have kids

the rooms are pretty spacious and modern. pool area is great!

chose this place for the year round pool

not that i needed it, but there was a full kitchen in the room

room was excellent for the price that i paid, the facilities at the hotel (pool and gym were a great plus)

casey i hope i m spelling her name right, they offer to take you around the local area in a shuttle and i was

pool was excellent- our 2 kids had a blast swimming

was very clean and comfortable the hot tub and pool were awesome breakfast was good coffee was very good the

also had reasonable rates for parking our own personal vehicle

laundry facilities would be nice

no microwave! small frigde. no laundry service. no bus shuttle

no laundry facilities

breakfast was excellent, as were a lunch and dinner. very helpful staff

gym could have been more updated