we were in town all weekend for a travel ball tournament so we need access to the laundry facilities to wash

the swimming pool was green. apparently having problems.

was told prior to my visit that the pet deposit would be $50

easy parking, room was clean, breakfast usual for these types of hotels

parking area poorly lit

pool was not maintained the chlorine levels were too high strong smell of weed laundry

no indoor pool.

the parking lot was a little crazy

the pool was closed and the elevator is very slow. minor things.

pool wasn t clean and not ready to use

the pool could have stayed open later

could have had a better breakfast

need more parking and entrance doors.

nice staff, pool clean

great breakfast with a friendly smile and conversation

and i also liked that i was able to use the laundry facilities to dry

stayed here with my husband and 2 kids

(i think that was her name) she works weekends prepares breakfast

loved the breakfast - it was hot and safety precautions were taken

we enjoyed the pool & work out room

the room where the indoor pool is was miserably hot, therefore did not use it

my kids really enjoyed the indoor pool

the wifi was not good at all. had to take my phone off the hotel wifi.

it didn t offer free breakfast.

not having a bar and music new years eve with party favors like hats etc

missed the hot breakfast

pet fee on a 4 lb dog for one night

wifi not free. location not convenient to memphis. area surrounding hotel less than desirable.

super comfy bed & bedding. staff checking us in were so thoughtful. breakfast was free & good!

were charged extra $100 for my pet and never ever got charged for it, we have used towneplace suites in dallas

left with bites on me and my grand kids and we were only there a couple of hours but they are not refunding

no towels at the pool

breakfast was a bit scarce not too many options but still good

we requested a pool view room & it was on completely opposite side of hotel & we had to wait for them to get

we went to our room and started to get out three young kids, who were exhausted, ready for bed

breakfast was great staff very friendly and helpful

didn t like how i was misled that there was a pool

also me and my family didn't realized the pool was close so there wasn't much fun while we were in the hotel

pool needed cleaning

were comfortable, breakfast included, no hidden fees, friendly staff, pool, free parking, plenty of

of ball teams there wished they had a larger laundry area

pool and hot tub were clean and great to use after five hours in the

breakfast and pool

really appreciate the food in the evening and breakfast in the morning with our family

wifi: didn't use

the facility itself is very well kept, you can do laundry for free which was nice, free daily coffee and the

room was amazing if you were staying for multiple nights its a great place the comforts of a mini kitchen was

loved having a kitchen for our use on the three day trip

clean. quiet. well stocked kitchen

the indoor pool was nice, but small; guests at pool did not observe healthy guidelines so we had to shorten

i also didn t like the fact that they said they had laundry, but you had to pay three dollars to wash and

clean, pet friendly

and breakfast

it was good to have a pool and wi-if and the room was clean and good size.

nothing! key didn t work, wifi was down, bathroom was nasty!

their laundry room was down!

there was no free breakfast or wifi

love the pool area

we loved how clean the hotel was. the open bar was amazing. staff was amazing and helpful.

on demand games no on demand movies no room service the hotel and booking web site said all of these were

to use the laundry, the machines worked fine but it was not clean on the floor at all

my daughter was doing laundry and said she seen a housekeeper dump mop water in the pool

couldn't use the pool main i book there.

pool had too much chlorine

were a lot of kids staying that night and the pool was way over crowded and almost dangerous because the other

there were laundry facilities

we asked for a bag for laundry and they had nothing available

i love that it has a bar and restaurant and nice patio and very good waiters/

thought the breakfast was complimentary, but we usually stay at the fairfield and theirs is complimentary

pool is tiny

in the hallway and in the room, a/c had no knob to control temp, ice from machine tasted like laundry detergent

being woken up at 4 that morning with all the banging and slamming doors on the other side of the kitchen wall

breakfast had a good variety of items to choose from

they allow early check in. important for a night shift worker

was out of order parking area by the swimming pool had broken glass

very comfortable clean room. also pet friendly so we love that

room was in front of the pool so it was a little loud during the evening

room was clean love that they had breakfast will be coming back

parking was good

trash in the parking lot

i didn t get to stay for breakfast, i had to leave early the next morning ..

on of the best hotel gyms i've been to, and they had an amazing breakfast!

would be nice to have guest laundry or laundry service available.

no laundry service for them to be tied to the wedding venue next door

microwave in the room no laundry on site - we had to use a run down laundromat around the corner restaurant ran

we got into our room, we had dirty laundry all over the floor and several bags of trash next to it

pool not opened

everything, staff went above and beyond and helped us with laundry as washer was out of order.

i wish the room was provide with bigger bags for laundry and for trash to sit outside the door

wear masks please if you offer laundry self serve, then have soap and quarters available.

a little more softener in the laundry would be nice as well

nothing it was great. we could have used 2 chairs in the laundry room

the dirty laundry room with no seats.

didn't like that we could t do our laundry

laundry room dirty need attention you go to was but washer and dryer need some attention with

room was next to the laundry and people were doing laundry late at night

it also has a laundry room facility for hotel guests to use

on site laundry and ice

good laundry

the front desk to the people taking care of breakfast

gated parking

thought it had indoor pool but ot didnt an it rained whole time we was here

that it has a laundry room for guests to use.

fact that my husband left his dirty laundry in one of the drawers and we never got a call it even though they

up and drop off services by the staff, laundry was available for use, complimentary

laundry facilities are worthless

itself was clean and pleasant, but soap and shampoo had not been restocked, dryer in guest laundry completely

towels had a smell like they didn't have enough laundry detergent to properly clean the towels

clean rooms and facilities (laundry room is i need of a folding table), but other than that everything was

great shuttle service

the swimming pool looks nice but i didn't use it because it was still cold

pool was nice and well-maintained

comfortable bed, chair, bathroom had great water pressure, we liked having a full kitchen

i love the full kitchen in the room

it had a kitchen

pet fee was little high $

arriving the parking felt unsafe - the area was not well lit and people on the corner standing around

staff especially the ladies at breakfast, justin carlos michael, mr

breakfast was adequate

also the breakfast selection was very slim and not the greatest

the pool sign said it closed at 11:00 but made us get out at 10:00

breakfast could be better. the waffles was horrible and not done

the kids had fun at the pool

parking was not great

pool was perfect size for my kids

i work out and the gym was adequate

me and my family love the suite, bed, pool, and free full breakfast!

the only thing i didnt like was the pool

very good breakfast.

the juice was like colored water as well as the maple syrup at the free breakfast.

parking lot could use a little more work, just because it s the first thing you see but we don

also i dont think they should allow trucks and trailers to take up 4 parking spots when the parking is limited

i wish there had been self-laundry; however, there was a laundromat a few minutes away.

i don't like the room too close to the laundry room and smell the dryer

i am not sure whether there has been a change in housekeeping or laundry services, but i have never experienced

room smelled like mold, and our bedsheets were dirty, they had no extra comforters or a working laundry room

something (sheets laundry?) caused a rash.

at 1st they said no because their laundry was closed ,but when i explained the stains they gave me a new one

it appears that they are upgrading ac s and laundry machines and that the hotel may have recently been revamped

to airport and they were pet friendly

no breakfast option

pool not open

no laundry, no housekeepers

parking was good

hotel put me a room where about me was 5 kids that stay up all night manager was aware of this so i couldn't

location, convenient to freeway and attractions. excellent breakfast.

beds and free breakfast in the morning

laundry on 3 rd floor

the breakfast was good

breakfast and location were great

parking was adequate

pool

the guest laundry room was a mess

were no alcohol beverages, the laundry equipment were out of order, the pool wasn't open, the desk clerks were

food in fridge from previous guest swimming pool had geese and geese droppings in water

was great however when i first arrived i was upset to find that people were in the parking lot smoking marijuana

loved the pool.

i love you have an iron, ironing board, and decent priced laundry machines

the pool

the $50 pet fee was a bit steep. i'll stay here again, but only if i'm not traveling with a pet.

pool was very clean and comfortable too and open until 10 pm

pool was closed

such as a microwave in the rooms, clocks , places to hang wet towels, cleaner bags for laundry

there are no signs that the laundry room are on the fourth floor as well

laundry facilities were not functioning

pet friendly and way out in the mississippi countryside

gym

don't have laundry

we arrived very late with kids front desk was very accommodating!

much help with transportation to airport, they allowed kids to play & scream at the pool till very late

pool wasn't open i left items in

good breakfast, clean pool, room was clean and comfortable

wish they had room service for food instead of just the restaurant

room service: meals are delivered in to-go containers and plastic flatware and in a bag

our kids were highly

property had a bar and a restaurant in it and it was close to a lot of different stores

the pool was closed for maintenance

pillows twice before placing them on beds, & please keep change for the laundry

staff was very polite, i appreciated the onsite laundry room.

i enjoyed the bar and the pool

staff wa friendly and room clean. convenient to our kids at um

charged 75 dollars, half of the entirely stay cost, for the pet fee

laundry facility one lady at front desk wasn t friendly but all others were very friendly and

no laundry facilities. solid food.

the rooms were clean, the kids loved the pool, and cookies were delicious

walls, there was some kind of large party in the bar and i could hear them on the second

the bed linens are always top notch at doubletree. the room service was good but pricey.

i didn t like they didn t have a coin machine in the laundry department.

also that the facility did have a coin laundry (one washer & one dryer) for hotel

the guest laundry facilities were not working

wifi access

bar services in the evening first night they had just 2 bottles of beer after that no beer and

security was present...i saw him/ her in the parking lot patring many times...

breakfast, affordable, in east memphis which is safe, very friendly front desk staff, nice gym

fantastic for the money. extremely comfortable beds and very clean. great gym and decent poor.

i love that the pool actually was a real pool, it went to 7ft

bed was to firm. must’ve been prom night kids were very loud and in the hallway

event if listed in the available features there was no laundry service available

free parking

wifi was down our entire stay.

was ideal, as i was getting on i240 the morning i left (all of 3 seconds from the parking lot) - room was spacious

the carpet was damp

the room i was assigned was next to the was next to the laundry room/ storage room and they were talking loud

cleanliness, laundry machine

the pool wasn't on the inside

have one person who takes orders for room service

the hotel is beautiful, comfortable and the gym is great.

interesting building with great history parking plentiful helpful staff comfy bed great having laundry room

there was no bag for laundry in our room, and we could not get one after lots of trying!

the laundry room soap vending machine was empty and the front desk didn t have any

the bar was a good time

fantastic bar and restaurant

there is free laundry and the breakfast was outstanding

laundry facilities were convenient and well-maintained

free laundry facilities are an added bonus

laundry was free to use

free laundry (washer and dryer) for all guests.

i didn't like that my kids weren't able to connect their game to the tv.

breakfast was very good and kitchen staff were very attentive the food as well as us

our kids had to leave their food

clean quite and the breakfast and staff including the front desk, breakfast person and housekeeping excellent

i didn't like that my kids weren't able to connect their game to the tv.

laundry room were dirty place was smelly in our shower had

clean up laundry room

great fitness center and reasonable laundry facility rates

i do wish the laundry service was working at the location i was at

there is no gym there and the laundry does not work there

didn't like that trash/laundry bags was not supplied, since housekeeping wasn't servicing rooms that was staying

the washing and dryer machines were out of service therefore had to travel out to get our laundry done

i asked front desk how did the laundry facilities work

i missed the daily room service (cleaning) that was discontinued due to the pandemic.

i was very thankful after being on the road for 8 hr with 2 kids

great breakfast and cocktail time.

nobody knew how to connect the wifi. my daughter was not able to play her game.

the complimentary happy hour and cooked to order breakfast that embassy suites provides

kids n the pool all day

went to go to pool for adult swim after 9 pm and it was still full of kids