breakfast room well stocked.

hour complimentary breakfast has set the bar that i will judge all future hotels by

breakfast facilities were excellant as was the attached bar the room and bathroom were spotless

it has a great little bar attached to the hotel

staff, room , public spaces, buffet bar is a great idea

better options in bar to sit after meal

our bill was also incorrect, an extra bar item

good secure car parking in courtyard

location with easy parking

the walls needed painting in the cottage just needed modernising to bring inline with the lounge bar and restaurant

the swimming pool and associated facilities were great and although damp and wet at times we enjoyed walking

though on several occasions we mentioned about having a gluten free breakfast the choice was very poor when we

there is plenty of car parking spaces and the bus stop is across the

location with parking and bus stop just outside with short bus ride to york centre characterful period property

free access to a small gym, pool and sauna/steam with jacuzzi too

might have missed it, but no laundry bag

wifi signal in our room was very poor

s the point of having 24hr room service if you re cannot get a drink or something to eat after

there was a cosy lounge in the hotel, but the fireplace was never lit, which is such a shame because i believe

charged 5 room service for the 'cutlery and tray' when i carried my dinner to my room

lots of noise during the night from staff up and down the corridors, and what i assume to be the laundry lorry

dirty laundry and unpleasant staff

we were located above the laundry room which was annoying as uplifts took place every morning and very noisy

slightly tired room and the very noisy laundry truck at 0730

us on bottom floor where a laundry lorry stopped bang outside our window at 745 am and made as much noise as

parking can be tiring at night without availability space

ample, easy car parking too

room was very clean and comfortable, breakfast excellent

breakfast was fresh, delicious, and something for everyone's taste and choice

lovely place, room was big enough, and the pool was lovely

laundry facilities

and a laundry room on each level

value for money for a longer stay to make use of the kitchenette fully and other things like laundry facilities

hot drinks always available, fresh croissants every morning, small shop in the lobby, and laundry facilities

free laundry was a bonus

they arrived to their room having not been made up, dirty laundry , towels all over

guessing there s an issue with the laundry

the entrance, the area with toys for kids was beautiful, kind music in the entrante and the bar, decoracion

facilities were great, pool was lively

like, but did order the bronze package (a bottle of wine and some treats from the chef) and rose petals beforehand

which i did not realise on booking this meant it was noisy and we had a permanent view of the laundry storage

no offer of the bedding laundry to be changed daily lack of toilet roll and tea coffee and milk

beds were old and laundry very tired and stained we had to request to move our room as the first one smelt like

as we arrived and when we left, there were piles of dirty laundry left outside our room

our room not what was booked- no one wants to see the dirty laundry from the hotel whenever they look out of

even), understaffed with wait at the counter, stained sheets (either have not been changed or bad laundry

dark being overshadowed by the neighbouring building and overlooked the rubbish, waste bins and laundry cages

had problems with wifi - on fifth floor. pity no laundry.

a laundry room would be good for travellers.

laundry left in the corridor!

noisy outside our ground floor room with laundry trolley and bins.

dirty trolley near reception dirty floor carpets laundry in walkway before i even got to the room

room was unfortunately backing on to the laundry and the spin cycles kept me awake and when i did fall asleep

pasta menu in evening and a lot of that out of stock wifi was great on laptop but for some reason not on my

good food at the bar and breakfast was very good

the entrance to the block looked like a door to a laundry room or utility area with temperamental lock and the

laundry service was average

laundry trucks, workmen and kitchen staff where all quite noisy too at times

we realised that we were very close to the laundry room

a problem getting our laundry done but it was resolved to our satisfaction

little touches missed whilst staying in a hotel of this standard for instance laundry bag, pad and pen, fridge

during the day was an issue, laundry bags and cleaning equipment seemingly abandoned in the corridors and on

free wifi was good was able to use multiple devices,loved the coffee machine and pods in the room great

easter egg hunt was lovely for kids

room service should be available overnight ud83dude01

we would have been happy to use the same towel for three nights and cut down on laundry

get into our room until a few hours after expected due to laundry not being delivered

i believe above the bedroom there is a laundry room, as the noise i heard for nearly 2 hours sounded like

we had a street facing clean room with clean laundry

same laundry bags in the corridor for two days. towels rough.

windows are small and keep them closed at night as the laundry lorry comes quite early as well as bin collectors

location. rooms and beds . laundry.

deliveries and laundry truck in the mornings outside the hotel clattering round

apparatus are missing in the room like kettle, coffee, paper and pen, laundry bag

room was dusty and there was dirty laundry in the bed

have a laundry service and for 5 pounds did a whole bag of laundry for me and put it in my room while i

no complaints, although the cost of the laundry service was very high

the information i saw online included mention of laundry facilities

delicious food - we had breakfast and meal from the bar menu

convenient location, helpful staff, comfortable room, nice breakfast, good small gym.

laundry left outside lifts all day and night when change over not happening in the bar staff

rooms were very clean, superb walk in shower, comfy beds with fresh smelling laundry, pillows quite soft though

we realised under neath was the laundry area

only the breakfast is super expensive.

was able to get an early check in 2hrs before my planned check in

found stains on the slippers & creases on laundry bag, decided not to use them at all

pool is dedicated to family swim, you don't expect to come to a 5* spa and the pool be full of kids even in half

also, the room service food was excellent and very reasonably priced

the service was excellent in all areas, we used the gym and spa, couldn't fault it at

we were there for an event so didn t have time to use the spa or gym but the facilities looked amazing

bed was huge & so comfortable, & the breakfast was fantastic

the gym and look facility was also an added bonus which we used in our stay

we found that the hotel wifi was on an unsecured network which is a concern

there was a fridge, safety deposit box , tv , wifi, hairdryer , room service, tea & coffee etc aswell as towels

the staff were very friendly with a lovely bar that was well stocked and the breakfast was

view of bins and laundry

room key cards not working was pain. my kids were not able to use the pool

no access to wifi etc as online directory only available through link which the hotels knows doesn t work

did not need to know all their business or how far they had run that morning in the gym

staff kitchen staff room gym general hotel atmosphere location to sites good wifi throughout the

room on ground floor as break/vaping/phone call area which disturbed us, dirty dishes and laundry from rooms

at leat 20 laundry & rubbish bags piled up outside the door

noise / door slamming from the staff/ private laundry room located next to court yard twin room.

midnight and 5am and 7am and loud noises from staff down stairs you have to walk past all the laundry and delivery

room was located right next to laundry and staff areas so noise from staff in and out upto midnight and from

room changed to was much bigger but area filthy and dirty laundry thrown

room but my view was if the laundry

45 pm just outside my widow & i was awoken at 6am by laundry wagon loading/unloading trolleys for about 45

it was noisy outside, there was laundry being delivered and distributed from early morning and multi people

our room overlooked the laundry rooms. no scenic views. the lift system was overly complicated.

there is a beer garden and bar as well

quaint room in a lovely building that has a great bar / restaurant on premises as well

the location is perfect, the bar is cosy, the food is excellent and the rooms are clean and comfortable

the wifi kept cutting out

food, staff a massive plus, breakfast a great addition, atmosphere in bar & restaurant ( charlie & bella where

good to be able to get our laundry done for a small fee

breakfast was great and appreciated that they had laundry service in addition to housekeeping servicing the

great location, staff really helpful and friendly. laundry service. great breakfast.

not convinced doing the laundry in the front reception area is giving the right vibe

very helpful staff including doing our laundry for a small fee

the little access corridor was often the dumping ground for bags of laundry

would have been helpful to be told on arrival about the laundry availability.

wifi a bit dodgy - no laundry facilities

wifi a bit dodgy - no laundry facilities

despite, the bar being quiet, and we were the only diners, we were not rushed at all

returned with 1 tshirt still dirty, 2 tshirts shrunk, we were told to contact the independent laundry ourself

the staff were so helpful, contacted the external laundry team and managed to locate them for me which i am so

asking about laundry turnaround time, i was told to just check the form in my room

very helpful reception staff, great recommendation for a pet-friendly restaurant (bistro guy), which turned

night staff in experience and poor wifi

nice towel/laundry drying rack

excellent blackout curtains ud83eudd29 well stocked bar with a relaxing lounge

decor quirky and lovely bar area

were large and comfy, and very nicely decorated, the bar and garden area were superb, and plenty of parking

room was quite small - but cosy nonetheless. no wifi info in the room.

there are charges for parking and to use the laundry facility and laundry is high priced 15 pounds per load

had to iron my clothes in the laundry room and mattress was thin.

in addition, the on-site laundry was a nice amenity for a long vacation

managed also to get our laundry done as this is always a traveling issue for us

laundry option was nice

no fridge, no aircon,no laundry

...umm no room service but even that wasnt a biggie

the only negative was the bar closed early.

had a lovely bar meal at night

spa pool closed

room, no 115, was right next to the laundry room

room, parking, location, free tea and coffee 24 hrs help yourself, free wifi, staff were

bar prices and better room service

amazing - shout out to the guy on reception who helped us out no end and was really kind to the kids

pet friendly hotel!