no food by pool

that bar is only open on weekends ud83dude2c

2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

beautiful view, nice pool, friendly staff, hotel is gorgeous

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

because we were only staying overnight we had not time to try out all the facilities but the pool looked

room service from the restaurant

best to use the pool on any day, but sunday when it is packed with families and children

pool was too cold

the location, tranquility, fireplace in the room.

pool and staff

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

great view, location, pool and service.

free parking which was nice when my friend was picking me up

and the breakfast was very delicious

breakfast was exceptional, the service by the breakfast staff was great

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

you also have a large gym on the roof

breakfast was included but very average

she help us with the parking fee and offers us a late check out

during the breakfast everything was dirty, dirty crockery on the food bar and there were only crumbs left

also breakfast is good enough but coffee not so much

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

excepcional service , early check in and late check out with out problems. overall great.

ricardo the valet parking man was so so so helpful.

no wifi

order room service and they took for ever to serve, every time i call to room service they told me that

good wifi except constant relog everyday

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a

good parking and a pool

good wifi

it had one tiny chair and no place to place the room service

charged pet fee even it was a service animal & did not respect booking notice that it wasnt supposed to be

well located, simple and comfortable, clean, staff is friendly, the breakfast menu was good

breakfast is old food. wifi not consistent

did struggle quite a bit with the wifi from time to time

were not clear about them accepting pets, they charged us extra for our pet while they did not explained on

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

excelente breakfast for room service and quick

it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being

extremely nervous to go to monterrey (i ve never been before) but now i want to go back with my kids

and you should not miss brunch or a drink at the bar at the end of the day

delayed laundry service

wifi is slow and bounces in and out. food good, staff excellent

valet parking service was slow and they only had like 2 employees for the service and also the floor in

prices at the bar to expensive

400 peso surcharge for room service not clearly posted anywhere on the menu or location.

the gym room and heated pool are nice

buffet breakfast was over priced

i enjoyed the swimming pool

spa on demand, receptionist was not well trained.

we didn't try the breakfast.

no usb connections no plastic bags for laundry.

friendly staff parking good breakfast

location and breakfast

location, cleanliness, gym, bedding, breakfast

comfortable softer pillow would be nice staff very helpful and friendly especially willie the bar tender

is no minibar in the rooms and you struggle to get laundry bags

staff could be better, every morning someone screams out of your door if you have laundry, not nice

they woke us up asking for the laundry early in the morning

furthermore, i called the room service for some ice and they said it would take approximately 10 minutes but

ntinental) breakfast.

is expensive and bar is also expensive

need a pool for the kids! monterrey is so hot

restaurant bar looked nice but empty

not a functional drop area and entrance for guest parking is not well signaled, in the

no pool

the free laundry

delicious breakfast. loved the chilaquiles!

the breakfast was lacking in variaty, there weren't any options for vegetarians.

breakfast

the exceptional breakfast

gym

cleanness and paper napkin for room service at breakfast.

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

spa dosent be for the residents it s open to every one and dosent have space and dosent have pool

that was no pool but everything else made up for it. no need for it.

few minor details, the pillows are worned out, there is no direct entrance from the underground parking to the

the breakfast is delicious

the breakfast is good, they have free parking the location is very good.

some of the food of breakfast was rotten and even they changed it, the first impression was not nice

breakfast was good, staff members helped you out with it.

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

pool are. not satisfied news more attention an how to be used. family or couples.

was no changing room for the gym and pool area, nor a coffee maker or water boiler to make tea in the room

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

good gym and pool

also consider it is next to a bar and there is loud music during the night on the weekends

pool area looked a little forgotten, could use a clean and some new loungers

staff were really friendly and accommodating, at the bar they managed to find the arsenal (football) match and

many exclusive parties in the pool area

the bed was a kind of excessive soft, but my kids love it...

i love that it is pet friendly and the breakfast was great

service at the bar was extremely slow

we got room service and had a great night's

delayed room service

i called room service 3 times to attempt to get a wash cloth

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

pool always crowded with kids

pool was closed but it s due to covid.

it's a good hotel for your money, nice facilities, pool and gym.

valet parking would take around 15 minutes to get bring your car

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

the breakfast could be better

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

location, staff, breakfast, amazing valley view

staff, facilities, location, and complementary breakfast were all fantastic

well located and comfortable. gym is neat and the breakfast offers variety of options.

unreliable and slow wifi with no option to upgrade

you hear everything from the next rooms and the alley - pool was super small and very

location was great. parking was in front of the hotel.

i got a ticket for parking in front of the hotel

parking was very convenient

location is great, and lots of parking available. pretty standard rooms.

parking lot, not as clean as should be, room service don't answer call i had to order food from other place,

3 hrs for room service

parking availability

beyond friendly and professional the continental breakfast was abundant, fresh and a variety to choose

the location, the included breakfast and amenities

room service and kitchen served us a nice meal

room service

the gym was also great

views of the mountains around from the pool is dope too

room service and kitchen served us a nice meal

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

the breakfast was very good, the laundry was neat, and the pool area was relaxing

rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine

breakfast was great

there is a free parking

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us

excellent breakfast!

pool and rooms excellent

of the mountains, conveniently located 1 block from microplaza, 3 blocks from subway station, pool, jacuzzi,

2 rooms with 2 adults each i separate breakfast for all of us, 8 people in total

to get to and easy free parking

my room was too far. the parking was across the street. many places closed early.

front desk personnel were very polite and and room service on point, valet parking one of

the bar at the hotel is very nice, lady mixed one of the best martini's ever

gym was well lit with natural light instead of the usual hotel basement

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

no alcohol in the room. you can't bring everything from outside and hotel bar close early too

the gym was a bit dated and the staff had a shocking lack of local knowledge.

very old gym equipment

the breakfast

food , not very helpful girl at breakfast .

the breakfast is not good, and the area wasn t clean

shocking breakfast , no tea , orange juice dispenser not working

breakfast menu could be a little better.

work, there were no towels in the room we asked for some and had some until the second day, poor wifi, breakfast

the pool and gym

location, parking and pet friendly.

we wanted an indoor pool and the hotel has a great inddor pool good size ans quite warm

breakfast is a great value

even heard an entire phone conversation ), the tv didn t work, the gym had only one working treadmill (from

location. helpful staff. good wifi. great price. big room.

no elevator in parking lot

no swimming pool

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

parking was shared, and we struggled with the elevator a little bit

free underground parking garage so vehicles are safe

the wifi will go on and off every 5 min or so. we needed it because of our work.

water in the pool was still freezing cold

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

was easy going and the parking was validated(free)

parking is very uncomfortable

the bar don't have any kind of liquor

it s a nice hotel, but the wifi is really slow.

need to improve room service, no tv remote control, towels and coffe in room.

hot tub was not working and the gym didn t have air conditioning, couldn t use it, it was way too hot in

price paid didn't match what i had booked, pool dirty, poor customer service from front desk

felt run down and there seemed to the people loitering everywhere: lobby, parking lot, etc

they allowed me to check in at 12 pm which was great for my kids

wifi not working.

clean. good wifi. good breakfast.

with 5 children it s almost impossible to find a hotel that will be kind with kids

t like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant

pool stays open late, plenty of lights, a bar next to the pool area, clean towels, spacious rooms

wifi on 5ths flour failed constantly

despite the listing there is no laundry service at the hotel

wifi condition is terrible

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

the wifi is really good and i can't wait to book here in 3 weeks

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

parking lot is sufficient

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

noise from multi-level parking lot just outside my window. ask for another side rooms.

also, they were building the new parking lot all night outside our window, we didn't manage to get any

location, good parking lot, nice pool, great atmosphere

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

didn t like that during the weekdays they don t clean the pool

location breafast was good nice pool

the lobby and restaurant, could use a doble door to protect a little guests and staff we ordered room service,

old towels, gym machinery very old, not hot water on the shower

breakfast ends early

pool was closed..!!! tv was not working..!!

pool and fitness gym not as photos appear.

the wifi is so bad :(

some rooms have bad wifi signal, some rooms need improvements and the gym could be better.

wifi, noise isolation

gym facilities is very old and broken, and booking information makes people confused and easily

- parking: i arrived thursday evening and was told there was no more parking available because they

breakfast was good, good variety, great coffee. location is good..

good location, great breakfast.

didn t eat breakfast at the hotel

the breakfast was good, we liked it

parking, cleaning service, location is amazing

it would have been nice to have a full breakfast. and coffee and teas in the lobby

poor breakfast

wifi kept dropping all the time

breakfast included was more of cortesy coffe for two hours

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

way to the parking on repair, one one way operating on a weekday,

very friendly staff, quiet room, good wifi, good dinner for non-mexican eater like me.

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

fuentes del valle breakfast was excellent , good food,, and great service, good price too

the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

coffee maker didn't work. no complimentary breakfast, not good value.

lied to us with the breakfast for 4 adults, i got charged for that amenity and in the morning they told us that

wonderful facility and great staff. exceptional breakfast/

com including breakfast the hotel did not recognize it and extra-charge for breakfast- despite forwarding the

access to parking. low level close and out side with out good access

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

the wifi was really fast - i actually regret not checking it - but that gives you enough

dirty pool and same breakfast

pool wasn t clean

the breakfast! they took sooo long.

breakfast was very basic but i understand it's because of the pandemia

kitchen ladies were nice nice and attentive

later i asked for the missing towels at the front desk but they said they were at the laundry

a little bit on noise could be heard and parking lot too small.

breakfast was really good. check out time polite hostess

had no breakfast

the fitness centre's cable machine needs some maintenance

breakfast and location

there was no room service, there was no ice, coffee maker didn t work, dialing to reception wasn t operational

no room service and they offer it

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

in the restaurant of the hotel, the breakfast was included but, unfortunately, one day the service was surpassed

the wifi and power were not always running, breakfast was not of good quality

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

the breakfast included was good regarding to the relation with the price

breakfast included was not worth the price and the bathrooms were not accommodating

the hotel has not wifi and the staff is rude

breakfast is only coffee and we come not top late

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

area of the hotel, the wifi connection is really poor

nothing work, nos did the laundry or the box

great staff clean room simple breakfast

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

the breakfast was not that good, it was just okay

it was clean and having complimentary breakfast is the best. great location too

laundry service was not available too during my

breakfast and service availability no laundry rooms was available nor the food was

bad wifi

wifi did not work at all even though i had to work

bed was very comfortable, bathroom stole the show with the spa suite - wow