i was disappointed by the lack of laundry and cleaning, which was unexpected

nice pool, great gym,convenient location,clean,nice decor

ample free parking, restaurant on site.

she was amazing and went above and beyond for every guest as well as helping kids cook their food

i checked into the hilton monroe with my wife and two kids for a 5-night stay

i was allergic to the laundry detergent used on the sheets.

hotel, rooms, pool, and workout room were very clean

construction, given the wrong room(booked a king and was given a double queen) parking sucked due to wedding

the towels in the pool area was very low or none available at times.

saturday night there was a man in the parking lot outside my room working on his car at 12am

was clean both outside and inside pool workout room and the laundry room was in excellent condition

i like the fact that i could do my laundry before leaving ud83dude05

at the front desk to the housekeeping staff, breakfast, amenities such as pool, fitness center, laundry

a new build, in a somewhat secluded area with free parking, what more could you ask for

very clean , pet friendly, pool open by appts only

laundry room had limited machines & dryer no free detergent provided limited entry options, either

rooms are relatively newer but if you are on the first floor or near the pool/business room/laundry it will be

the bathroom was clean and we had the laundry on our floor which was a bonus

situation and facilities unable to serve breakfast or any food or drink as well as the pool and gym closed, the

manager gave us a late check out with no extra charge

gear the teaching to hotel language - garbage, laundry, ice, gym, pool, etc

appreciated that the room was very clean; as well as the laundry room

hotel was clean , staff friendly, breakfast was good and the lobby was decorations was festive

the bedroom was separate from the kitchen by a suitable door

breakfast and have 2 separate entrance for bedrooms

although it was a non smoking room

the beds had holes in them from cigarette smoke, and i thought there was no smoking in the rooms, my overall

the wifi here is absolute garbage, it does not work

get wifi to work on pc- but it did work on smartphone

musty cigarette odor in a non smoking room

good amenities- pool, laundry, breakfast

swimming pool and fitness center were great perks as well as laundry room and they were all included with room

nice rooms. liked the free laundry.

the public areas, lobby, breakfast area, fitness room, laundry room, were very nice, clean and modern

breakfast could of been better

the bar took far to long to order a martini

the restaurant and bar was very convenient for us

was clean looks like a new hotel, big shower nice shampoo, and soap, nice bar and restaurant the room itself

nice rooms, very clean, beautiful venue, ample parking space

no microwave in the rooms so you have to ask the kitchen staff at the restaurant or the front desk which has

i had to go to the laundry room to get them

was only 1 laundry room on the first floor with only one washer and one dryer

had no change at desk to do laundry

had a air conditioning system that completely linked all over carpet soaked our shoes and sons laundry toilet

the pool look a like it have mold around it.

laundry room machines in good order

clean, neat, indoor pool. great breakfast.

pretty much everything. our room was awesome. parking was great. pool was amazing

in-door pool is very nice; breakfast is super

room, gym, pool, lobby bathroom, staff, free parking, safety.

on a very hard mattress, the ice machine was broken, the outside could have used more tlc and the parking lot

the slow wifi connection

i had a non-smoking room and there was a significant weed smell in my room

we requested a non-smoking room but the surrounding rooms are smoking rooms so ours was smoky too

fireplace in room free wifi

laundry on-site

good laundry room

the laundry facility, laundry, & business center do not work

laundry facilities the exercise room the eggs weren't that good for breakfast staff at front desk

parking was great

the gym and laundry updated bathroom

laundry

i wish coin laundry were available

the laundry room on the 2nd floor had trash all in between and behind the washer's

the laundry area consists of one washer and one dryer

the washer was not working and the laundry service was not same day so on saturday am i couldn't get clothes

easy access, ice and laundry was close by, nice tv, nice refrigerator but no

and the indoor pool with the restaurant/bar on site as a plus

stay was very pleasant we only book it so we could use the pool we lots of fun my kids love

door didn't close once opened, i could not use my fire stick to connect with my honors info for wifi and be

friendly staff, laundry wash and dry $1 per load. ample parking space. close to my activities.

controllable; good desk & chair for work and emails; wonderful room service; a very helpful guest laundry

great there were laundry facilities but the dryer took my money and didn t work

everything was clean, especially the pool

pool was great, the kids loved it

mini mart in the lobby and laundry mat in the basement

the indoor pool and fitness center are excellent, and the spa makes it easy to unwind after a long day

distance to parking lot in evening.

the indoor swiming pool, the game room, the lounge all are excellent walking around the hotel was

the breakfast buffet was good and the bar area staff was wonderful

laundry - very good when you have a trip with kids

faculty, laundry for guest

access to the gym at the crowne plaza worked fine, but again, outdated equipment

breakfast which was included, was decent: cereal for kids, scramble eggs with sausages and bacon for adults

parking was a bit confusing

appreciated having laundry services

cost 3000 plus however, i was disappointed that sonesta could not offer me a once-a-week free laundry service

more like an apartment they even give you a laundry basket

cost 3000 plus however, i was disappointed that sonesta could not offer me a once-a-week free laundry service

people drinking alcohol in the pool people live garbage,in pool area that s no nice

in the bathroom cleaning missed bases like replenish coffee and cups, missed laundry, etc trash receptacles very

laundry room broke down and we had to drive to laundromat, front desk employee wasn t super

no laundry service was a problem

sure has laundry room but no laundry soap to purchase

pet fee is outrageous

room very helpful staff especially mansi at the front desk gym, small swimming pool on site coin laundry machines

on the ground floor corridor and always had a bucket there then the dryer was out of order in the laundry room

had hair in swimming pool , and we had to pay for laundry and they didn t even put water in in the room we

hopefully my kids didn't wake up as well

is very clean with new design and big tv, gym is good equipped and there s big parking for free and near to

the pool too farud83dude04

parking lot is inconvenient to the entrance

tried to use the gym at 6.30 one morning & it was mobbed so didn't bother

the indoor swimming pool needs a bit of attention, but i believe it's a working progress.

it would have been nice if the outdoor pool was also open however, it was not a problem.

free breakfast and laundry

the exercise room was quite warm because it is connected to the laundry room

kitchenette. queen and pullout bed.

breakfast was fine considering the restrictions for the pandemic

called 5 times check about the pool spa and food they lied and stay everything open and just hot breakfast no

laundry didn't work, and the best they could do was to suggests walking beside the highway several

they have the requirements necessary laundry, fitness center, pool

large room, honest breakfast, free parking, hotel seems pretty renewed.

breakfast area is small, not enough space for all guests and low on food quantities

the cleaning!! the breakfast

friendly staff, safe location, laundry room in the building

location pool area clean and comfortable - fresh towels available gym is small, but good quality machines

the swimming pool and the convenient parking lot.

the parking was terrible and the breakfast included was not the greatest.

staff and hot breakfast

very friendly staff. guest laundry facilities. late checkout possible

guest laundry room was out of service

you were doing laundry and went out, the property staff (and the manager mainly) will blame you to leave

to covid 19 the breakfast bar was closed, along with the pool

even the pool had a lift for people with limited mobility

in the guest laundry center, there's only one set of washing machine and dryer, which may present a challenge

guest laundry center, fitness center, and swimming pool were fun to use

free breakfast was delicious and heated indoor pool was nice

pool was filthy.

the pool was great for kids

room i had was next to the laundry room/ice machine

we were counting on being able to use the guest laundry, but we found that the dryer was broken

parking was limited on the entrance side of the building if it was filled , you had to walk all the

friendly staff, plenty of parking, very comfortable bed.

really clean, staff is awesome plus free breakfast

guest laundry facility on site and breakfast prices were very high at $21 per person or $17 for

very good hospitality, very good facilities, good room, and great breakfast!

didn t eat breakfast but the location was great

breakfast delicious

very nice. restaurant and snack bar available

there was also a laundry facility to the basement and you can buy little laundry packets and even softener for

also no laundry service

i was able to do my laundry while i was there

it also has laundry facility in basement and soap powder you can buy at reception desk

especially the woman at the breakfast working every morning

it would be excellent if they include in the facilities an area for laundry.

in my case they did not know whether there is a laundry machine at all or how to stream my laptop on tv in the

in the corridor; no laundry service; very poor breakfast (not worth it); overall very poor experience

there was no laundry facility available, there was no swimming pool facility.

they don't have any laundry services on site.

2: the hotel does not offer laundry service

what it costs, they could make a better effort and include in the room rate breakfast, free wifi and a bottle

friendly, convenient to the town, pet friendly

maybe a few salads and a couple sandwich options, not just bar food in restaurant

old fashioned service and quality. excellent bar to meet with friends in front of a fire.

handy to have a laundry to use and the 24 hr little store at the desk was great

it had laundry facilites which we needed after we were on the road for 5 days. comfortable bed.

the room was comfortable, the in-room kitchen facility was a benefit, onsite laundry room was convenient

they lost my pet agreement (for a service animal) and then accused me of hiding a dog in my room

their self it doesn't say anywhere on site that all the amenities would be close no pool no gym no basketball

three huge black bags with laundry were in the hallway when we left at 5:30

have been nice to have had a full breakfast option in the dining room rather than eat in the bar area

the breakfast was good and it is nice to have a bar for some wine/cocktails

parking was a challenge, room was small and inefficent and breakfast was a total disappointment

parking issues when busy

no laundry service not convenient for a longer stay

housekeeping was too loud. i guess because the laundry room was outside of our door

also the wifi did not work for a majority of the evening

always had luck with parking my car but think more parking should be available for others arriving later

the location was easy to get to with plenty of parking

they have a open bar as well as pool and laundry center

the breakfast was great. there were many options to choose from.

the rooom was awesome and big and we loved the kitchen.

the room is complete with a full kitchen so if you plan ahead bring food to cook or reheat although grubhub

pet fee was very expensive

we didn t have time to do laundry, but the area was very neat and tidy

laundry charges money but does work, tv was not waking had to be replaced, remote not working had

room was cleaned and sanitized, pool was open

road on the way in was ruff and the parking lot had some pot holes in the side you pull in but once passed the

spent the worst night there because the kids wouldn’t stop complaining about the pool

no laundry or alcohol available and it is far to get to dinner.

facility: enjoyed the pool and gym areas, lobby is so nice

i enjoyed the room service, the layout of the hotel, the staff were both friendly and funny.

wifi is very restricted, recommend hotel guests register for the hilton awards program and get

gym is in pool area

from the children in the room next us and the loud pillow fight the next morning by the same kids

that parking deck is too far to travel with kids at night

from the children in the room next us and the loud pillow fight the next morning by the same kids

accommodate our needs by providing us with a large one bedroom suite with connecting room for the kids and

liked the indoor pool and the long hours it was open as well as the gym

we had to take our own trash, it was garbage bags & dirty laundry that stay out on the side of other guess

laundry was too little

no room service, no laundry service, worn out suite

pool and fitness center were open 7a-11p for quick swims between events

i wished the pool stayed open til 11

in addition, we could hear the laundry dryer running through the night

stayed here for 3 stays with no hot water, no wifi, no desk/chair in my room (king suite), kitchen closed, phone

clean, the pool area was nice, 10 mins from 6 flags ud83eude77

two rooms next to one another was granted as well as early check in

our reservation to, they made us book 2 rooms, so we paid double for a vacation for us and our 4 kids

friendly staff clean facilities loved the free laundry area that was unexpected

of snacks and laundry detergents were a bit on high side

the amenities of a laundry machine, gym and a heated pool! the breakfast was quite good too.

comfortable room, good breakfast, free laundry

close to 6 flags, and free laundry use

clean rooms, great staff, with a bar and restaurant

my arrival which was 730pm, i had to walk past a group of kids hanging in the vestibule, lounging on the floor

trenton that is safe, uber comfortable, great value, tucked away in a country setting, with a gym, pool, ample

the pool and the bed

controls in rooms worked well, linens were clean, floors/surfaces clean, comfy beds, nice gym

was hoping there would be more drinking water near the area (the only refill is at the gym).

staff wasn t aware that guest laundry was fully operational and only facility laundry was being worked on

i changed the linen myself and took the pillow which had a huge stain on it along with the dirty laundry down

it had a laundry guest which we had access too for a $1 which was a good deal we did had an incident but

like that they had a pool, breakfast included and they laundry staff brought extra towels and blankets quickly

window shade didn t close so i had the parking lot light in my face all night and the heater sounded like a

breakfast was a nice touch

the breakfasts are delicious with plenty of hot options and fresh fruit

breakfast was excellent

grounds, phenomenal heated pool, terrific place with great food and rooms

bar and jim did a fantastic job the grounds us is so vast and well kept we also enjoyed the salt pool very

we had to take our own trash, it was garbage bags & dirty laundry that stay out on the side of other guess

i was told the two she had a the front desk was for someone else and that laundry wasn't done

the room was comfortable and spacious. the laundry room was convenient and fairly priced.

the area is perfect if you have kids or pets

spacious, free breakfast, friendly and best of all reasonably priced.

kitchen facilities and laundry

was a minor issue in the laundry room and the toilet latch broke i my suite

free laundry

the laundry room is an added bonus

beds/pillows were super comfy, the room we had was clean and clean smelling, and there was laundry on sight

the room was very clean, the kitchen staff

very comfortable and cozy and clean room, very quiet. breakfast was very good.

there was a lot of storage space in the room and also a kitchen with a fridge and microwave

staff was very friendly, room was very clean. nice breakfast buffet in a.m.

the kids loved the pool

pool was closed, but for good reason.

they were very accommodating with early check in and late check out

breakfast included and a restaurant right next door

reserved for two adults and two kids (ages 8 and 15)

pool was great for kids, we came with 4 kids between 1-3

only 1 laundry room

i didn't like that i couldn't swim nor gym due to being under construction...

it sounded like kids were running back and fourth throughout the room

also breakfast i think should be included or at least more affordable for families

bit far away from the highway pet charge totally excessive pool (indoor) and fitness center were both closed

clean laundry room

very nice, newly renovated. love the cafe area and gym looked and smelled clean.

very good breakfast

great breakfast great shower

room, breakfast, wifi

there is a room service

he even offered us complimentary breakfast

the place is older an it shows in some places the room service didn't replace any of our towels while we were

dirty floor in the gym area

rooms were nice. room service is very convenient. fairly quiet. safe.

it had a 24 he laundry room, also the

house keeping didn't ask if we needed anything, i had to have my kids to go the front desk and ask for clean

need to extend pool and breafast hours.

(not usually an issue, except i have 4 young kids)

sharp closure of breakfast area on the dot at 9am

laundry!!

room, washroom, breakfast, patio, swimming pool and wifi speed were all tops.

the pool was open and the king size bed slept excellent!! friendly staff as well!!

parking clean facility rooms are very spacious and comfortable well priced will be coming

pool access after 9pm

laundry machines the dryers take forever had to dry the clothes three times mind you the machines

pool, breakfast,the courteous and helpful staff at the front desk and the fact that there was a laundry room

laundry facility, but they don't provide laundry detergent and quarters

had a room next to the gym and was awoken at 4am to someone dropping the weights

bar closes a little early and the pool time should be extended atleast an hour longer than what it

tried to do laundry but couldn't get any quarters from the front desk

breakfast was great, location was convenient to my destination.

is the only hotel i've been to that don't serve breakfast, you must purchase breakfast separately, not including

the entrance is always attractive but it was so crowded with people and kids a bit overwhelming

significant renovations and upkeep; bar on wall in shower was falling off, held to the wall by a rusty screw;

wasn t informed of amenities such as laundry or vending machines, would have came in handy

location, laundry, gym i just want a swimming pool so it will be perfect.

laundry was available for a small cost

i went to the gym and found my door cracked open still

location close to the expo center was good. hot breakfast was excellent. parking was excellent.

i felt really uncomfortable like if i was sleeping on dirty laundry

location, pet friendly

restaurant open to dine in so we had to eat elsewhere and there was only bar food available

couldn't utilize pool due to covid19

sorry to be picky, but trash in the parking lot.

availability of free shuttle to and from, our event was very comfortable, and convenient and driver was very

everything you would need for a family. excellent breakfast. very helpful staff.

easy check in, good breakfast , nice swimming pool , free parking nice and clean

hotel was flexible with a late check out

free parking

on the second question, we asked if the laundry was available

loved the face there was a laundry room every floor

jacuzzi wasn't working and the bar wasn't open at that time due to christmas but the pros outweigh the

the restaurant was good, having room service available is important

pool petite

doing laundry is also not easy, bring your own quarters otherwise they are not gonna help you

i really appreciated that i could do our laundry here

wanted to use the pool, however when i looked at it, it wasn't clean

on the first floor depending on your upstairs neighbors can get a little noisy and the kids at breakfast were

is very clean, breakfast is superior with various foods, including beacon even