pool, laundry facilities and fitness center were all closed

due to covid-19 wasn't able to go to the pool and gym.

location, clean, free breakfast, great coffee and creamers

no free wifi in the room

wifi wasn t as strong as i was hoping.

breakfast was great, eggs, bacon, biscuits and sausage gravy, fruit, pancakes, cereal

friendly staff and clean. kids enjoyed the pool.

we got to enjoy the pool with kids before we went to a wedding we were going to.

clean, great staff, excellent breakfast options.

not a lot of parking

coin operated laundry machines yet they do not have a change machine or any change at the front desk

clean, friendly staff and great breakfast

could be more parking but not to mush of a problems secure entry all around building/facility

are bottomed out, bed is done, needs replacement, and while i understand this is a pet friendly hotel

breakfast was good, staff was nice, love pet friendly.

hot tub,pool, maintenance man was very nice

not related to best western, some idiot threw trash in the parking lot during the night

were visiting family so did not partake of breakfast either day, but we will definitely stay here again

breakfast was good. lots of options and coffee was good.

swimming pool was not very clean, could be better.

the pool area and lazy river! the wait staff is amazing!

all of it .. the kids facilities were amazing

this was our 4th summer to make memories with our kids

everything i like spesaly breakfast buffet

there are lots of activities and family things to do on site, so if you're not a golfer, there is still plenty

dryer broke in the middle of doing laundry

there is a guest laundry on site

the very spacious, quiet, and comfortable room, the speedy free wifi, and the relaxing pool area

the restaurant was closed, but the bar had food. the burger was good.

hotel's bar and restaurant were both comfortable and easilty accessible

cannot rate the swim pool as did not see or use it

it s very close to the airport and the shuttle goes every 15mins

a long flight the hotel was just in a perfect place the beds were very comfy and the breakfast was very good

shuttle to the airport was comfortable and timely

really enjoyed the hotel bar and restaurant

someone s toiletries and dirty laundry as well as hair and room ticket were left in the room

pet fee was not disclosed on bookings web site

i love the bar and the staff at the front desk

2- no airport shuttle

at 1am in a town you don't know to these hotels to pick up your deliveries but had to feed the kids and had no

the dryer in the laundry room a few doors away ran until 11pm making an annoying noise

wifi is good

location and breakfast are fantastic for a business trip stay, but the wifi could be better

is great just would like it better if it was pet friendly

late check out

there were fire ants that got in my overnight and laundry bag of which if bitten by the ants i am very allergic

wifi couldn t reach the 4th floor so using anything requiring high speed is basically impossible

breakfast area is well supplied with a variety of healthy eats

the floors are thin so if you have kids get a 1st floor room.

their gym was dirty

met expectations. good night s rest, standard breakfast, and shuttle to the airport. all good.

shuttle available for quick trip to airport

breakfast variety was

nice waffles for breakfast

coffee and reasonable bag breakfast unlike similar properties, small outdoor space with a pool to

was rude; laundry facilities were out of order, and that was the only reason for me to pick a hotel like this

clean rooms. laundry available.

the shuttle was super convenient and runs every 30 min

was in driving distance to the places we wanted to visit and close to the airport and offered shuttle service

very clean and very fancy! there s a complimentary shuttle bus to the airport too!

pool should be temperature controlled.

the breakfast offered was great and there was plenty of parking once we arrived

so friendly and helpful coffee and water bar were wonderful sean drove us to the airport in the shuttle and was

great breakfast buffet staff was so friendly and helpful coffee and water bar were wonderful sean drove

wish the pool was open later, but i understand why it isn't :)

we asked if we can have extra laundry bags and just look quickly below the desk and said we don't have any

that were posted in their commissary store did not match up with what they tried to charge me for laundry

clerk was not what floor the laundry was on

the laundry service was out of order, and there was no hairdryer available

the laundry room was broken

the breakfast was good

the kitchenette is very convenient as is the full sized coffee maker

continental breakfast was lukewarm even when it first opened

the rooms were clean & spacious, even had a small kitchen with all the supplies

breakfast and the staff

while we waited, we were able to do laundry

pool is tiny- maybe a max of 5 people at a time

the breakfast buffet was really good

there wasn t a hot tube by the pool.

they provide parking service for your vehicle

all was great 1maybe courtesy 1 wash 1 dryer use- laundry use would be excellent

the suites were beautiful and the breakfast was excellent.

+complimentary breakfast with several options +enough, well-lit parking areas +a night light in the switch

breakfast was bland, overcooked on eggs and potato s

super clean, quiet room with full kitchen space

room smelled awful there was a pile of dirty laundry in the sofa bed and there were no pillows for hide a bed

pool could have been cleaner but it's also february

traveling with kids, always aim for seamless

pool open until 11pm

great shuttle, great staff, super clean and quiet

satisfied with my stay in your hotel : - cleanliness of the room needs to be reviewed - using the laundry,

i tried doing laundry but my room key didn't open the door to the laundry room

there was a laundry basket in the bathroom, which i found convenient for wet towels as opposed to tossing them

i didn t like that the laundry machines were coin operated but they had no options to change out money for

terrible, laundry wasn t working, breakfast shut down, grumpy employee, shower barely worked

(not sure, but it smelled like an old basement or laundry room, burning natural gas, a little mildew, etc

instead i was put in a handicapped room with a queen and a twin right across the hall from the laundry/maid

place needs to be updated the tv didn't work most of the time the laundry was so old and didn't wash well

very clean rooms, comfy beds, wifi is fast, small but ok fitness room and swimming pool, easy parking, highly

s close to downtown austin, safe neighborhood, nice and big bedroom with appliances and a nice parking lot

breakfast variety can be more.

big room, friendly staff, good breakfast & free parking

breakfast was good. roads to site were challenging. good assisted parking.

breakfast was fresh and hot

extremely poor wifi.

from front desk seevice to the room n breakfast was excellent

we're put in a room that was right near the gym

breakfast items were diverse and tasty, great coffee

wifi connection was horrible. bkfast was minimal and subpar.

the breakfast was great and really good. clean rooms and great staff.

found hair in bathroom and kitchen

breakfast was great before leaving for work everyday.

breakfast was also great

breakfast, something for everyone, even fresh fruit: strawberries and blueberries

good hot breakfast, and 24 hours coffee

was a mix up in the valet laundry - the service not available on the weekend - and it was inconvenient

laundry room was busy

the pool was great!

more space, better mats, rollers, balls needed in gym.

it was then that i noticed there as a bar in the lobby

my laundry was stolen out of the dryer and i asked the person working the front desk to check any

the kids loved the pool

clean rooms, friendly staff, good breakfast.

great breakfast and great location

i had a hard time with the wifi on my laptop

t like was there was construction at the property the pool wasn t open the restaurant the bar nothing was

hotel bar didt have bartenders for lunch, so no cocktails for lunch....

the gym and vegan burgers

everything was very nice looking. indoor pool for my kids is a must!

didn t work, the only chair in room the seat was stained with god knows what, so called room service was a

free laundry was great

laundry situation can be a pain due to their keycards not working properly sometimes

free laundry is really nice..and having pots and pans for the kitchen is grateful.

the laundry area has a gym and a pantry like place where you fill out a paper when you purchase items

the laundry and pantry

the gym has essential equipment, and the pool is comfortable as well as the laundry

everything was awesome from the staff to the laundry room, beds, shower, breakfast!

the breakfast was just boxed cereal which led me to believe that people's kids had already raided the food

staff was nice wifi signal was strong and reliable netflix hbo were a bonus the small kitchen, totally unexpected

very nice and modern facility. great breakfast and friendly staff.

washer and dryer were complimentary with (cheer) laundry soap available for

cheer laundry soap available for purchase

full fridge, 2 stove burners and free laundry was a huge plus for a 5 night stay

having laundry available was a plus

laundry room is also free for guests to use

are doing construction and it was a bit loud but tolerable and there are no laundry facilities

laundry services

no pool no laundry

laundry ask for help for ride to airport

the security guard was doing a great job walking around making sure everting was good around the parking lot

and cancer meds after staff swapped my room without notifying me & dumped everything in a vinyl laundry bin

friendly staff. good breakfast options reasonable prices. rooms comfortable. free parking.

no menu at the bar for food. lots of homeless nearby.

parking was inconvenient, but planning ahead made it work. valet parking is the best option.

modern hotel, good rooms and clean. we liked the gym and pool.

2) the onsite laundry only takes quarters, so could be modernized

i was just there for the weekend, but it was also great that they had on-site laundry facilities if you are

close to lots of activities. rooms were cozy. pool was awesome

great place to stay, large room, clean. breakfast was decent.

the parking we had to park in the back almost at the end

laundry out of order all week; restaurant, bsr, and facilities all closed

liked the pool and hot tub, useful having the guest laundry room to use

was a bit upset that there was no microwaves in the rooms and the microwave in the laundry room was missing the

laundry room was dirty and not as updated as i would've liked

time we took a shower and after for a while too thankfully i bring lysol with us wherever we go laundry facilities

didn t work at all restroom has no vent wall outlets were hanging off the wall wires exposed no laundry room

banging laundry bins

vent in bathroom wasn't working, tub was nearly clogged, and the reception of wifi was so poor in my room i

my kids and i were too hot to sleep, the facilities were dirty, and i felt terrible for the staff

central austin location-especially if one wants to avoid the interstate aka a parking lot most of the time

were laundry carts scattered everywhere throughout the hallways and it was a little messy looking

room/bed, nice pool area, friendly and helpful staff, laundry facilities, good gym, close to downtown and south

it was very loud in the morning with banging, clinking, large carts being moved around, and the laundry room

the pool, gym, laundry

the laundry room was so hot but i decided to stay with my laundry anyway.

towels were all used and overflowing from the laundry basket onto the floor

one laundry facility

mini shop with water and snacks, full laundry service room that takes card

to complain amongst ourselves and clean our own room (upon arrival to our filthy room with dirty laundry and

clean, staff were helpful, breakfast was very good, laundry room very helpful

it was overpriced despite the fact that they did not have normal hotel amenities, like a laundry service, and

thanks to the team for getting my laundry back to me on time

we also loved the happy hour and dj at the bar in the lobby

access to just about everything with exceptional on-site amenities like the rooftop bar + pool

toiletries, large comfortable bed, great coffee at manana downstairs, good room service from cafe no se, good

there is also no everyday laundry service

to clean my own room and empty my own trash and bring it down to the outside dumpster using the laundry bags

the room was $300 a night with no parking no laundry bags and only one towel in the room

seemed like i was being nickled and dimed for everything: parking, breakfast, laundry

bonus: the hotel is on the backside of the bar crawl

back door opens to bar on rainy street

breakfast oatmeal is good! there is also milk and yogurt.

can be a bit loud at night because it is next to traffic and a bar

very clean, modern, location, good breakfast, friendly staff

location!! and complimentary breakfast. so convenient!

pool was very nice

the grounds, restaurant, pool, staff and rooms were all exceptional.

be difficult to bring my elderly mom with her mobility issues and some steps to pool are uneven from front desk

beautiful property, great pool, and amazing studio room

more direction on how to get to check in would have been appropriate when we called from the parking lot

laundry bins were staged outside our room. shower inside slippery tub.

prices at the bar were too high, and $30 for overnight parking was also too much

great location! we easily walked to shop & eat. cozy atmosphere and pet friendly:)

the pool is gorgeous and the spaces invited relaxation and

no coffee maker in the room. no breakfast room service available mon-wed.

pool set up is great (although a little chilly-the kids didn't mind

nice gym, too

paid wifi is ludicrous in 2019. but maybe that's normal in the us

wish room service included breakfast and early lunch hours and that the room had plate and silverware

staff was great, great place for traveling with pets

girlfriends for a staycation for the past five years for the luxurious rooms, great service, and pools

we absolutely loved the breakfast - wonderful spread from hot food - eggs, oatmeal, potatoes, waffles (amazing

breakfast, canape and desserts along with bottled beverages were all included in gold package

the staff in the spa was not friendly and very difficult to deal with

access to the heated rooftop pool was from the 7th floor

access to restaurants with kids being able to join as well.

the pool and hotel bars are fantastic and the staff is exceptional

the service at the bar and appreciated the courtesy of a late check out

beautiful bar and pool

the staff was amazing. the pool and view was also amazing.

laundry only took coins, which the hotel is cashless,

the wifi was out so no internet!

walking distance to everything downtown. big comfortable rooms. wifi worked wonderfully.

the pool was very small and the water not very inviting though the pool looked really cool

18th floor restaurant and bar great food and great service

more catering options; asian food preferably. self laundry facility.

rooftop bar and pool, whiskey bar and taco shop all in hotel. plus starbucks

the staff: reservations desk, restaurant, and room service were consistently extremely friendly and accommodating

on saturday, since anybody could park in there even if you weren't a hotel guest, and 2 pets could be admitted

great lobby bar and ground floor restaurant. right in downtown, close to everything.

the pool is tiny, no room service after midnight, and very basic room which would be the equivalent of any

i had breakfast on the patio early saturday morning and was disappointed to see the patio had not been

great spa and gym, would definitely recommend. nice outdoor area with pool.

i actually took a shower after my massage in the spa because the shower was much better there than the room

9/20 and it was still underway 2)left room at 9, returned at 4, room not cleaned yet 3) relocated bar service

rooms tired guest laundry used by staff (rags, swiffer floor mops); had to ask that their laundry be removed

location, price, pool for kids, breakfast

location, price, pool for kids, breakfast

pool needs more cleaning attention

embassy suites allows dogs and has a separate living room area that kids can stay in while i had peace in the