the hot tub was nice but i avoided the pool which was cold and dirty

i liked the cleanliness, the staff was so greedy and courteous and breakfast was delicious.

the parking

nice parking, clean

breakfast was great, eggs, bacon, biscuits and sausage gravy, fruit, pancakes, cereal

coin operated laundry machines yet they do not have a change machine or any change at the front desk

very very clean, well lit parking, great breakfast, whatever you need within 5 minutes from hotel

could be more parking but not to mush of a problems secure entry all around building/facility

the problem was that there was no ramp there in the parking lot

waffles and scrambled eggs for breakfast

pool, laundry facilities and fitness center were all closed

pool hot tub not working

the breakfast was delicious and the property was very clean overall

you have trouble with the wifi on your phone, it may be that you need to clear the cookies & restart your phone

friendly staff good breakfast

hot tub,pool, maintenance man was very nice

not related to best western, some idiot threw trash in the parking lot during the night

were visiting family so did not partake of breakfast either day, but we will definitely stay here again

breakfast was good. lots of options and coffee was good.

swimming pool was not very clean, could be better.

the pool area and lazy river! the wait staff is amazing!

all of it .. the kids facilities were amazing

this was our 4th summer to make memories with our kids

everything i like spesaly breakfast buffet

there are lots of activities and family things to do on site, so if you're not a golfer, there is still plenty

location is great. covid-19 changed the breakfast.

parking can be a bit tight.

the pancake machine was a hit with the kids

we did not use the exercise equipment but there were several pieces in the gym area

the gym needs help.

there is a guest laundry on site

dryer broke in the middle of doing laundry

kids / adults smoking on third floor

dinner at bar was excellent

wifi reception was poor in our room.

from airport pickup to check in, bar service, kitchen staff and breakfast excellent

staff was awesome , very cheerful and helpfuland the shuttle service was excellent

pool need to be cleaned better

fast shuttle and very close proximity from airport

my sofa bed did not pull out for my kids and my coffee maker did not work in my room.

the dryer in the laundry room a few doors away ran until 11pm making an annoying noise

staff was great. they had a nice cafe and bar in the hotel.

poor layout of room, small, dated equipment. very cold indoor pool and tiny gymnasium

noise from kids running up and down the hallway

lukewarm shower. mini bar not even plugged in. everything about this place was cheap.

someone s toiletries and dirty laundry as well as hair and room ticket were left in the room

there was no shuttle service

limited meal options and no shuttle service.

official website advertises a free shuttle to the airport

area was superb, the area was clean, bar downstairs for direct access with the world cup playing

clean rooms. laundry available.

was rude; laundry facilities were out of order, and that was the only reason for me to pick a hotel like this

was after hours for shuttle so hotel sent us a complimentary lyft to pick us up from the hotel

is open, no pool, no breakfast, no bar, nothing and covid is

was in driving distance to the places we wanted to visit and close to the airport and offered shuttle service

pool waz outside..wheelchair shower..no tub!

very clean, friendly comfortable, quick airport shuttle.

so clean, comfortable beds, awesome breakfast

got rid of shuttle service during covid. and booked this hotel to use the shuttle service.

shuttle available for quick trip to airport

there were fire ants that got in my overnight and laundry bag of which if bitten by the ants i am very allergic

comfortable, breakfast included, good wifi

the pool is pretty small but this shows in the pictures and i didn t get time to use it anyway

limited items for breakfast

how small the pool was and the water was so hot.

sofa had so many stains on i got a sheet to cover it before i would let my kids on it

breakfast was also free and very good

continental breakfast was lukewarm even when it first opened

the kitchenette is very convenient as is the full sized coffee maker

great staff, best breakfast ever!

while we waited, we were able to do laundry

pool is tiny- maybe a max of 5 people at a time

proximity to airport, breakfast, wifi, cost, how well the property is kept up.

breakfast was tasty and the texas-shaped waffles put a smile on our faces

parking

breakfast was a typical hotel breakfast

breakfast had no bread for whole grain toast; pool not warm enough to swim in

the breakfast was delicious. the hot tub pool omg

off i-35, less expensive for an overnight stay, breakfast bar was well stocked and fresh

the breakfast offered was great and there was plenty of parking once we arrived

the laundry room was broken

, if this laundry room was mine, i would smooth the walls down, make

the laundry service was out of order, and there was no hairdryer available

we asked if we can have extra laundry bags and just look quickly below the desk and said we don't have any

that were posted in their commissary store did not match up with what they tried to charge me for laundry

room smelled awful there was a pile of dirty laundry in the sofa bed and there were no pillows for hide a bed

water machine at the gym was empty

location is close to the airport with free airport shuttle is nice

the bed was comfortable and my kids easily settled in to sleep

breakfast

all was great 1maybe courtesy 1 wash 1 dryer use- laundry use would be excellent

breakfast could use more selection

breakfast was bland, overcooked on eggs and potato s

the suites were beautiful and the breakfast was excellent.

there was a melted wall plug in kitchen

free parking and hot breakfast is always an appreciated extra value

i didn't like that the pool and gym were closed.

coffee, pet friendly, centrally located, clean room, room temperature was easy to control

because it's a pet friendly hotel, you will see some pet hair in various places like room corners where vacuum

staff, quiet rooms, ample parking

i tried doing laundry but my room key didn't open the door to the laundry room

i didn t like that the laundry machines were coin operated but they had no options to change out money for

breakfast, the lack of regard for us doing our laundry

terrible, laundry wasn t working, breakfast shut down, grumpy employee, shower barely worked

there was a laundry basket in the bathroom, which i found convenient for wet towels as opposed to tossing them

i think the best thing is free laundry opportunity, but it's outhweight by the bad behavior of the stuff and

free laundry

it had laundry room on site.

after our departure they charged us for a allegedly broken laundry basket 25$

the gym/ laundry also great so can exercise whilst getting clothes clean

treadmills in the gym were food

the kids tents and the catering to kids

hotel states it's pet friendly, but you're not allowed to leave your pet alone in the room

we made use of the gym and enjoyed its proximity to all that mueller has to offer

pet owners beware

room is well designed for the space and nice decor; breakfast was very good.

plastic ware for breakfast i did not like at all. too much waste.

parking, was given a room upgrade - 2 bedrooms/2 full baths, lots of space to stretch out, full kitchen, nice

great rooms with kitchen

due to covid-19 restrictions, the breakfast was offered as a grab n go

banging laundry bins

didn t work at all restroom has no vent wall outlets were hanging off the wall wires exposed no laundry room

sad breakfast and wifi

comfort, and wifi

there was not enough parking.

the pool, gym, laundry

laundry room, very handy, lovely pool area

pool area is great, facilities - gym, laundry, breakfast all fab

it was very loud in the morning with banging, clinking, large carts being moved around, and the laundry room

i had to drive to store to buy laundry soap

were still smelly and dirty restrooms were out dated tub was peeling, laundry room wasn t working

night sleep especially because there was a noise coming from the bathroom as if we were in the laundry room

had wet swim suits but there were no bags in the room to put them in, no trash can liners, no laundry bags, so

restroom sink peeling laundry out of

there was too much noise. i was put next to the hotel laundry.

good rates, great room, free parking and wonderful breakfast made to order

the pool wasnt very clean.

was hard to enter the parking lot you have to be looking very closely to the small sign that says

tons of parking available and there s lot of great restaurants near by

24/7 gym, very nice lobby

to complain amongst ourselves and clean our own room (upon arrival to our filthy room with dirty laundry and

mini shop with water and snacks, full laundry service room that takes card

not so bad at first except they're dirty, things were broken on the panels, dirty laundry was often on the

towels were all used and overflowing from the laundry basket onto the floor

it was also difficult to find pool towels (they're in the laundry room)

the laundry room was out of service.

laundry room was dirty and not as updated as i would've liked

was a bit upset that there was no microwaves in the rooms and the microwave in the laundry room was missing the

time we took a shower and after for a while too thankfully i bring lysol with us wherever we go laundry facilities

no laundry room

the pool wasn t working and i had a family with kids i wanted to jump in the pool

internet, free parking, everything seemed clean and the bed was reasonably comfortable

clean beds and good breakfast

breakfast is an added touch with many options

breakfast was just fine

they offer a nice continental breakfast

pool area. would like to see that cleaned up and maybe some new chairs or something

there was no jacuzzi ,no pool towels and no microwave in the room

room was clean. liked free parking.

from breakfast till bedtime they went out of their way to help

instead i was put in a handicapped room with a queen and a twin right across the hall from the laundry/maid

(not sure, but it smelled like an old basement or laundry room, burning natural gas, a little mildew, etc

place needs to be updated the tv didn't work most of the time the laundry was so old and didn't wash well

very clean rooms, comfy beds, wifi is fast, small but ok fitness room and swimming pool, easy parking, highly

think the breakfast was probably the largest i have seen with quality items, kept fresh by the kitchen staff

the laundry services were down, but there are close by laundromats.

laundry room dryers did not work and had not for some time

the bar and restaurant were closed.

great little bar downstairs

room service was not offered due to covid although necessary items were provided upon request daily

no laundry room

no laundry service.

the kids were swimming

maybe the pool needs to be better

heated swimming pool would make our stay even better:)

laundry only took coins, which the hotel is cashless,

walking distance to everything downtown. big comfortable rooms. wifi worked wonderfully.

18th floor restaurant and bar great food and great service

couldn't find a pool and the hot tub was green and disgusting

the wifi was out so no internet!

i m not sure if it was because of the laundry facilities next to us but that s my only

wish there was a credit card coin changer in the laundry room

gave me a room on the third floor; the front desk is on the second (meeting rooms and laundry room are on the

helpful staff, good laundry facilities

major props for having guest laundry washers and dryers from this decade and having them run from cards and

to clean my own room and empty my own trash and bring it down to the outside dumpster using the laundry bags

seemed like i was being nickled and dimed for everything: parking, breakfast, laundry

there is also no everyday laundry service

the room was $300 a night with no parking no laundry bags and only one towel in the room

is the most pet friendly hotel we've ever found (for many good reasons)

breakfast oatmeal is good! there is also milk and yogurt.

can be a bit loud at night because it is next to traffic and a bar

very clean, modern, location, good breakfast, friendly staff

location is central, the room was confortable. they provide breakfast and it was good.

location!! and complimentary breakfast. so convenient!

no laundry bag and garbage bin.

laundry facility, very thin walls and connecting doors meant i could hear everything going on in

location , pet friendly

young woman at the front desk who was new in tempe job, very polite and helped with early check in

the night manager saw the exhaustion and desperation on my face to not make me lug these kids in and out

facilities; laundry and exercise rooms on site

the hotel has coin laundry facilities

pool was clean and a good guest laundry room

free breakfast & drinks was the best thing/ & the free parking since everywhere you go in austin your just about

it felt no so good due some unexpected movements, i suppose due the years of service, the gym is not well equipped

big hit with the kids

dropped into the spa and got a tour, considered the spa pass to enjoy the steam room, sauna and jacuzzi in the

the staff in the spa was not friendly and very difficult to deal with

we absolutely loved the breakfast - wonderful spread from hot food - eggs, oatmeal, potatoes, waffles (amazing

great gym, good wifi, friendly and helpful staff

my room was right over a bar on rainey st.

the hotel pool and gym were small but the bedroom comfort made up for the lack luster items

wifi was expensive (surely these things should be included!?)

great location! loved pool and room and bath were beautiful!

we loved the pool and gym

not having laundry facilities on the grounds for guests to use

loved the outdoor pool and breakfast

staff friendly and nice and clean. breakfast was very good

the trees surrounding the hotel,the pool especially

great hootel great breakfast very good room

i loved the pool and bathroom

foyer and pool

i don t know but parents let their kids run up & down the hall too so this is not the fault of the hotel

unsafe streets for families with kids

nice rooms, great gym and pool

fact that i could use the gym at the marriot hotel and also that there were 2 charging stations outside the

from front desk seevice to the room n breakfast was excellent

the breakfast was great and really good. clean rooms and great staff.

pool was small but just right for the kids who had the pool to themselves

staff was so kind. the room was great and breakfast was excellent!