was broken pool and lounge are were dirty laundry machine was left in the middle of the hall room wasn t

i expected a bigger room for a family. i was across from the laundry room on the basement floor.

it was clean. the night guy was helpful with the laundry facilities and pleasant

only person working was doing a great job, checking people in, making changes, doing laundry, all with a smile

this was such a great experience. my kids loved the pool area and all the shops around

a few issues with room and it was located by laundry room.

the staff was great. location and the pool.

longer free parking, which is silly considering there's nothing else around to interfere

the breakfast was wonderful and the pool was great for my grandchildren to come and play

nice take out covid friendly breakfast

food was good and my kids had fun

pool closed no breakfast

but breakfast

the pool is extremely small

rooms were good, breakfast was quite extensive with cheese omlettes, waffles and everything in between

linen appeared to have been laundered locally rather than by a professional laundry, leaving cleanliness in

with all the partying going on in the parking lot, there was a lot of trash thrown out onto the parking lot

wifi didn't work. kinda rough feeling.

need to get wifi and refrigerator in the rooms but other than that i like the place and i would stay there

actually saw drug deals going on in the parking lot

last visitor) there were not enough face towels and we were told they only had one person to do laundry

laundry room is terrible

room was right across from their laundry room

smelled like sour laundry

we had to ask for linen bc they were so short on staffing that they were behind on laundry!

early check in

the new renovations and upgrades are really nice. i love the new bar and starbucks!

some gym equipment needed maintenance, and towels weren t stocked.

we waited for that hour and when we went down there, there were probably around 10-12 kids in the pool and hot

were loud kids & teenagers everywhere with no adult supervision, not many people wearing masks, called front

they had coin laundry machines and dryers which was much needed after a couple of days at the beach

the indoor pool is to small for a hotel that big.

inside pool, restaurant, gym, were all closed.

we went to the bar for a snack and toast and had a wonderful time there as well

nice pool and hot tub area. wifi worked well. really nice view of the water.

a truck running its engine all night in the parking lot one night (of our 4 night stay) was bothersome

was able to grt a late check out

parking was right by the door

rooms were clean and comfortable. the pool was very nice. and breakfast was delicious.

were a few minor things such as having to sign into wifi on a daily basis and a loose toilet seat

small parking area in front of hotel

the breakfast was really good, although i wish some of the breakfast items were labeled

pool looked nothing like picture and no jacuzzi

of the grand rapids skyline from the gym would have been nice, but can t complain too much about that

i missed the free breakfast

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

cleanliness, friendly staff, good breakfast, and comfortable beds

i liked the hot breakfast

pool was closed for servicing.

close to our wedding and had a pool and free breaskfast

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

loved the breakfast to go bags!

clean, bright colors, great breakfast, large room

didn t notice there was a swimming pool did not see a hot tub

kids didn't have access to juice in the morning because staff said it was

pool is nice

pool

the pool was so cold the kids were blue

great breakfast, friendly staff, wonderful location.

fix the pool

bonus to have laundry facility on site too

very nice bar and rooms

front desk, chef at breakfast, room service delivered the best salmon at a reasonable price

access to our room thru the bar area was less than desirable but wasn't a big

breakfast made to order with happy, talented chefs

to be seated for over 10 minutes and never saw a staff member so we walked in and sat at the bar, the bartender

it was good distance from our venue. pool was available without too many people. room was quiet.

location and free parking

put all my anxiety at ease by letting us know of road closures, and their shuttle service was fantastic

is wonderful however, perhaps guests could receive a small discount on their breakfast

fun for kids

cleanliness and friendly room service

in a tower suite, beautiful views of the city and an amazing spa tub w/ rain shower really made the night special

it had a nice pool and hot tub

loved the band that played in the lobby bar area

from the bar and desserts were delicious

went to the spa and it was amazing the spa staff for super kind and my massage was probably the best one i've

the pool and hot tub are in questionable shape. the steam room was closed for maintenance

pool n spa being closed

we had drinks in the bar area and did not feel to inviting there either to be honest

was fantastic, the bed was comfortable and there is laundry for the guests

wifi connection would stop and restart from time to time.

the only thing was that the indoor pool was freezing because of the air conditioning being on.

room service is very poor only one time every 4 days

the breakfast was good for a hotel breakfast and the location was amazing for events downtown.

swimming pool is amazing and it is good choose if you with the kids like us

the parking lot of complicated to get to. there was just a shower, no bathtub for the kids.

wifi

dead bolt did not work and the extra security bar would not work either

gym did not have a exercise bicycle unfortunately no room service after one night's stay ad no refill of coffee

nicely updated hotel and rooms, great bar area, fantastic location.

breakfast cost was a bit excessive, did expect to have coffee/rolls included at price charged.

twenty bucks for breakfast & three bucks for coffee was a bit much

we loved the bar and lounge area

breakfast should be complimentary with how much the room was

the pool was small

loved this room, good size with a kitchen and sitting area at a great price and close to everything we were

pool was freezing cold. parking should be comped.

the kitchen and living room.

had kids with me and we ate a lot of snacks and things and ordered takeout so our trash was filling up

laundry facilities were nice

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

rooms was good size and clean good breakfast decent pool parking garage

breakfast was okay

a lack furniture with drawers to hold clothes. swimming pool..cold water..should be warmer

no laundry facilities & parking was expensive but it is downtown

there was no pool for the kids to swim.

location is perfect, close to a lot of restaurants and bars

had issues getting conjoined rooms (we have kids)

the coffee shop and lobby bar was closed.

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

accessible, nice pool, laundry room available and breakfast items all individually wrapped for covid precaution

pool, vending machines, and a laundry room for guests

ladies at the checkin desk were extremely helpful about laundry services, parking and recommendations for our

coin laundry, arcade, indoor pool were the surprises.

there's a laundry facility on st as well as a pool and spa

it was great to have the restaurant, swimming pool, and i was able to do a pelaton ride there in the workout

breakfast was especially good tasting. lobby decor was gorgeous. parking was tight but workable.

tons of space in the lobby and a beautiful bar area as well

there is even a sports bar across the parking lot

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

the space and separation of rooms, fireplace.24-hr hot chocolate and coffee and overall comfort.

kitchen area is small and very crowded, congested at breakfast.

suite with kitchen (oven,full size fridge dishwasher and microwave) and living room area with a fireplace

they ran out of meat for breakfast very early and didn't replenish it.

the parking was plentiful. the location was good. it is off the

kids knocking on the doors playing

stayed 3 nights and no room service

getting into parking lot was a bit confusing, only one way in and one way out (same way) for this hotel and the

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

the free laundry machines and mini gym were a bonus

laundry facilities were out of order and our keys stopped working several times

dirty out dated old no change machine for laundry was charged 2x

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

a little facelift work (veneer along bottom of doors chipped, stain on rug and curtain, carpet trim loose near

we called for the free airport shuttle

wifi was so excellent! comfortable beds!

the pool and laundry room were closed due to renovations.

extra room was great; very clean; nice laundry facilities

the. breakfast choices were great.

breakfast could be a little more friendly

i had 4 kids with no pool to entertain them

clean room, large tv with lots of channels, clean laundry room, outside seating.

self laundry free of charge.

they didn't have a change machine nor did they carry change for laundry or vending

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

also, they couldn t make change at the desk or have a quarters machine for the laundry

also, we shared this wait w/ the laundry staff because we were in their space

there were vending machines and laundry

could not hookup the playstation to the wifi the frontdesk says you guys get a lot of compaints about typing in

main pool was cold

pillows were great. kids sundae bar was wonderful!!

laundry facility didn't work except washer

laundry

on towels and we had to wait till the following day to get clean towels since they were behind on laundry

laundry service, it seemed more like a long stay for subsidized living than a hotel

didn't have change to use laundry

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

staff excellent breakfast gym

and attentive staff, quick check in, clean rooms, no smell, breakfast was good and evening snacks +complimentary

pool was great and so was breakfast and night time food

the laundry room looked like a complete mess as well

bonus: free laundry machines in second floor, just bring detergent and

the convenience of the laundry room.

luv that kitchen and free laundry

location, room size, gym and laundry access, comfortable

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

pool was too cold

we never got to use the shuttle service because they didn't communicate the availability correctly

our basic room had full a full mini-kitchen

breakfast was very good and our location was within 10 minutes of our event

sweet staff, awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the

they kept my kids life jackets i accidentally left in the closet.

the pool area was also nice and enjoyable for the kids

night just wanted to grab breakfast because everyone was still asleep and the lady cooking in the kitchen yelled

breakfast was good

we used the gym and pool

breakfast items i tried were great

i enjoyed the friendly staff and my kids enjoyed the pool

big suite, comfy bed, great breakfast, wonderful staff

spacious room clean. pet friendly

breakfast wasn t available this time due to covid but normally it s great, also

wall outside near the parking lot was not safe for kids to play in the grass area

clean ,updated ,shuttle, parking,pool breakfast variety, suites

pool and bar wasn t open

breakfast area is small.

the second room blinds were broken and it was next to the ice machine and laundry so you could hear everything

no laundry

online didn t match due to changeover - expected to die a load of laundry and couldn t

shuttle service to and from airport was great and was able to leave my car parked at hotel.

access to rooms from parking area

easy access to room and laundry facilities

we were on the 1st floor, right by the pool

nice clean room, comfortable bed, pet friendly, warm pool

plenty of space for our family, great breakfast, great location, pool

the wifi was horrible and not functioning. it made completing my work impossible.

i really liked taylor she was a great help and the laundry room was very clean

enjoyed the gym, enjoyed the laundry was free! nice room but fridge went out a lot.

charge a pet fee of 75$ ( one time fee for whole stay) but we only stayed one day so it seemed a little

the staff was excellent. very clean facility. pet friendly.

- clean, comfortable, pool, fitness center, complimentary breakfast, friendly staff, airport