car parking and appeared to be a fairly new hotel. small pool to dip

carpet in the hallways. charging for wifi. breakfast should have been included and not extra.

like how the second was locked and didn't have any access to it, i also didn't like how the wifi wasn't connecting

it was pet friendly and we travel with a small parrot.

com should include that there is a fee associated with a pet and will be charged at time of check in

no laundry bags in room and very limited or slow wife.

no laundry facilities

the fine dining restaurant on the top floor with 360 views and the access to the gym and pool made the stay

gym and sauna

wifi was spotty

laundry facilities immediately opposite

wifi was weeak

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

good wifi and very friendly staff (available physically until 20)

wifi password wrong so unable to check mail when returning to room in evening

i had me and my 3 kids under 10 is it cost me over 50 for muffins, fruitloop cereal

went for breakfast which would have been over $60 for 2 adults and 2 kids, all they had was cold breakfast; we

no services like bar or restaurant

no bar or breakfast included

the pool was small, but great. it was heated pool with some spa jets.

wifi was not great while we were there

the wifi did not work very well, the air conditioning couldn't be turn off...

wifi is not reliable and they charge $25 for you to park your car in an uncovered parking lot in an

was good, room was pretty, enjoyed the esthetic of the fireplace and stain glass window

no flames in fireplace

hotel did not offer a lot of information in the rooms about room service, spa, laundry, events, eating, etc

also there was a great deal of confusion regarding laundry service

clean quiet rooms, great location, pool for kids, short waits for service

that the temperature in the pool was too cold ud83eudd76

the wifi in our room didnt work at all and there is no fridge in the room

more postings put up in laundry room that tells people not to leave laundry in machine or else management will

close to where we could get on the ferry, and laundry on site.

gym could most definitely be bigger and it would be nice to have hooks right by the door to hang

wifi in room 222 was terribly slow

the breakfast was great and the staff once again were very friendly and helpful

modern, great breakfast, free laundry

enjoyed the complimentary business centre and laundry services

the pool was too shallow and small for adults, but sufficient for small kids.

we travelled with a pet and when we got to the room there were a dog blanket, pillow, bowls and a treat waiting

the pool was small.

breakfast was wonderful

breakfast was perfect and the setting was lovely. staff were exceptional.

very cramped impractical kitchen/coffee area

breakfast was delicious

hotel and staff exceeded my expectation, the breakfast was lovely with a view of the garden or in the garden

laundry facilities on site or a coin laundromat near by

no bag for laundry/dry cleaning

also no laundry room and no little convenience store

swimming pool

comfortable rooms, easy parking, nice fitness area, pool and sauna area, comfortable outdoor seating options

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

little fireplace heater did not work

wifi & a/c was not working

wifi was a little intermittent.

location, strong wifi signal

room was nicely renovated with a convenient mini kitchen and beautiful bathroom

having a gym there was no gym tiny smelly room in basement tiny rooms tv didn t work no

wine bar very practical, and lovely rooftop terrace with view of chateau frontenac

added bonus is the hot tub and gym on the terrace

it was not only our room that was not clean, i used the gym multiple of times and that was not cleaned either

top laundry service-helpful staff

everything was extra wifi

super cool outdoor heated pool and a sauna

we couldn t eat at the restaurant because it was fully packed every night and no room service.

close to many amazing restaurants on rue saint-jean the rooftop pool was a great bonus our view was breathtaking

in my case i heard the noise from the laundry very early in the morning

room we were assigned was in the basement, next to the laundry room, which was loud as well as the maids who

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

noisy when your next door is a family with kids

comfortable beds, nice people, excellent coffee, breakfast available was pretty good, onsite bar convenient

small, which can't be helped, but it means there is no room for a decent restaurant or proper bar (there is a

big space and bed with sofa bed, huge bathroom and kitchen although we didn t cook anything

the wifi was complimentary (included in the price), strong and reliable

the fireplace was a perfect addition

pool hours can be a bit longer (i.e. close later at night) to accommodate all guests

great location. great for kids.

wifi didn t work great in our room

a nice fireplace would be ideal in the lobby also considering it s canada

room service was awesome

stay, very helpful staff - especially the bar and concierge staff made sure i had a stress free stay

the waiter wanted us to be seated at the bar and we did realize that he did not want clean the tables

paid parking , no swimming pool or recreation for kids , no breakfast included in price i paid

the gym even though it is small, it is quite functional and it is well cleaned

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

room size and comfort. noce fake fireplace although very noisy at first

loved the wine dispenser and the lobby with the fireplace was a great place to have a glass of wine and chit

it was ok, just not what we expected and made nap/bedtime a bit more challenging with kids

the attic was large but cozy, exposed beams and stone walls- with a full kitchen

could have been my phone acting up, seemed the wifi kept kicking me off, overall it was not a huge

you are offering laundry facilities you have to ensure that the appliances are properly working

tommy helped us with our issue on the dryer- he provided us the best solution with our laundry

location, shared kitchen, terrace, and laundry. loved how efficient the room was arranged

the laundry was easy and free

the laundry area was clean and we didn t have to wait to use the washer/dryer

we only discovered the hotel has a laundry as we left through the underground car park

great restaurant in hotel and a place to do laundry

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

laundry room was kind of isolated, down in the car park which put me off using it but two of our

laundry facilities were poor

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

the noise the heater/fireplace when it came on. everything else was perfect

kitchen exhaust vent outside our window so it could not be opened without kitchen odors coming in

despite advertising free wifi the signal strength was very weak and almost impossible to use due to constant

unpredictable kitchen closure times at night

i prefer a place with laundry possibilities - there is though a good steamer in the room and a laundromat nearby

was no laundry service

gym was small.

the pool at night, spectacular view

loved the sip and swim - a dip in the jacuzzi-like pool, followed by a drink from the bar (enjoyed on

we were upgraded to a bigger suite and i got to do my laundry

close to everything in the old town, comfy bed, restaurant and bar on site.

the window seats at the bar overlooking the street were the perfect spot to wind up the day

maid service was a little slow or maybe i am not used to room service coming in at 4:00 in the afternoon to make

big room with fireplace (the one we were

the barr was also great, and the self-service laundry facilities were a real bonus for us

no restaurant and laundry service in the facility.

location, the room, the hotel style, the cocktail bar, laundry room

the hotel has laundry machines for guests to use, which is a nice feature

50 dry laundry machine in the basement

ours had two levels with a fireplace in the living room, a small kitchen, a huge bedroom with large ensuite

wifi bit slow at times.

and , crucially the wifi was great

rooms with fire place and own outdoor spa on private deck overlooking old quebec, kitchen facilities, great

they have a nice gas fireplace in the lobby where you can stand and

we sent out laundry with good results

we got a room upgrade, early check in

wifi was reliable and there was a beautifully appointed conference room in the library as well

gym facility is not great. an upgrade will be nice.

excellent wifi

there was a laundry

laundry a short walk to rue st ursule

very clean room, pool area, the whole experience was 10/10

we were granted an upgrade and the rooms were very spacious

were charged 2 different prices for breakfast (our kids' ages didn't change while we were there)

hotel wifi is not secured with a password -- it worked

better airflow in the gym (a fan) would have been appreciated.

hotel is located only a two-minute walk from place royale and a three-minute walk from rue du petit champlain

wonderful patio deck and fireplace in the room

gym and sauna great

half my laundry failed to return to room and i had to go and find it

laundry service was quick but pretty basic

location, nice clean room, didn t explore hotel facilities beyond the gym but overall a good hotel

the nespresso bar (etcetera) was such a creative concept as well as the drink bar ready to dispense via a key

speedy room service even at the peak of dinner service in the restaurant

we used the laundry service which provided a quick turnaround for the next morning as well as the continental

always welcome self laundry facilities which were not there

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional

coffee, wifi

they also have an amazing restaurant attached for room service

the laundry facility is very convenient

the provide laundry

lots of onsite facilities, including a laundry room and gym and restaurant

location is great, there's a live music bar really close called the phoenix

spacious room, lovely furnitures, renovated hotel building, shops and restaurants near-by, nice kitchenette with

the hotel’s restaurant offers a terrific breakfast and lunch and several spa services

silent breakfast was realxing and the food delicious, fresh and healthy

breakfast was meh, would have loved other options

there is wifi but you are invited to

there are no tvs in the room but you can access wifi

would be nice if they had laundry facilities on-site

the bar serving paid breakfast was below expectations compared to the hotel

the location is great, nice gym and pool, variety of food in the buffet, very comfortable beds

it was convinient that it had a pool for the kids

wifi throttling not cool in this day and

i have allergies to most laundry detergents

great location very friendly front desk chromecast tv good wifi nice size room quiet

, the comfortable bed, the room service staff, the coffee

limited bar service

hotel with nice services like a bar and room service

guest laundry is really just a small closet

with private terrace with beautiful views, kitchen and laundry facilities, player piano and wonderful av systems

hotel had a self serve laundry which was excellent as we were cruising from quebec and needed to wash clothes

the guest laundry was a nice surprise

we didn't know about self serve laundry until we got to hotel which for us was a bonus

laundry is overpriced. breakfast very heavy, the room not spacious.

there is no laundry room , room is very small

no laundry

close to sight seeing attractions, laundry very close by. staff very accommodating.

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

hope breakfast and room service was available

there is an adjoining bar but it wasn't open

the fireplace in our room did not work. and the carpet was stained .

was nice inside but loud at night right across from a bar that stayed open until 2:30

i can rate it 10/10 if there was a room service for our room. otherwise, everything was perfect.

were on the first floor (above the bar) and there was occasionally sound from the bar (it wasn't really a big

a big deal but we tried the bar at the hotel late evening and the waitress didn't seem to be happy

includes all what you need, good wifi, coffee machine, fridge, big tv, etc. quiet.

room was very nice despite the info about a bar being below and noisy - it was

it is super close to the train station and the bar below the hotel was great to have a low key night (beer and

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

impressive quick and cheap laundry service

well equipped room, lovely daily breakfast.

the breakfast in the insulated bag that was left on the door was fantastic

strong wifi, easy

room service, after complain, the third day someone had come for cleaning

the price, the spa (pool / hot tub / sauna area)

kitchen amenities included and cleanliness of the room were good

good sized room with functional kitchen.

that no ustencils and glasses were provided in the kitchenette.

the cost of having a pet should be made clear on booking.com

room wifi and breakfast

kids were tripped with the hot chocolate bar

hampton inn & suites offers very friendly staff and a large, even free parking lot

mall was right across and pool in the building and also the laundry facilities

the laundry room did not offer single-serve laundry soap

we used the laundry and had to clean the machines out beforehand

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

s very close to nearby malls, restaurants, pool is amazing, cleaned, everything was so

we were travelling with a pet, and the dog bed and food dishes that were in the room upon arrival were a lovely

room service outstanding and food from partner restaurant delicious

parking was very small and had a dead end one way road

the hotel gym is well equipped and always empty

free parking (though usually almost full). helpful desk personnel.

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

there was a gym on the bottom floor and washer and dryer to be used

the gym equipment was very limited

mattresses cold breakfast (in a box; as if we are kids on a picnic) - if breakfast can’t be served hot due to

the hotel has a new laundry room

we had breakfast in the restaurant and it was delicious

gym could have better eliptical machine room could have fridge with freezer

pool hours were great 7am to 11pm kids loved it rooms are small but clean

the hotel is clean. breakfast served was good. free parking for the guest

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

did a massage and the room is in the basement next to the laundry

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

walking around to use the laundry facilities was not great

the kids were happy with the pool

smells smoke when you get inside not recommended with kids

beautiful looking pool and area but we didn't get to use it (comment below)

the kids were happy with the pool

the facility didn't have any laundry service

the hotel offers a laundry service, which was very useful towards the end of a stay

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

no guest laundry, restaurant closed on the day we arrived.

the rooms, the cleanliness, very friendly and helpfull staff, lots of parking places, nice little gym

plenty of parking

the gym and daily housekeeping was not available due to covid which is totally understandable

we paid for a pet fee but there was no dog dish etc which the hotel stated there would be.

very slow service at breakfast, error in my order, bar closed due to group reservation

the only slight annoyance was when we returned to the hotel at night parking was scarce,but a spot was always

also the laundry facility had older machines and was tucked away in the basement it didn't feel safe

fireplace did not work

however we did have access to all the amenities expect the pool

parking was also limited and on a first come, first served basis

clean, animation for kids, fireplace is relaxing

another thing that surprised us, a bit critically, was a lack of laundry room

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

then, she took me downstairs (in their laundry room) to give me the pillows

laundry

was pet friendly, and had ample parking for our 16' cargo trailer

good location. pretty clean and staff very friendly and is pet friendly

during the night), there s plenty of outdoor space to walk the dog and it offers a free covered parking lot

first, the wifi kept disconnecting from time to time and got quite consistent throughout my stay

it's clean, beds are comfy, parking is big and free, the king room has plenty of floor space for the pup and

there is a small gym and swimming pool

even a free laundry facility was available

is free laundry services, which is amazing for a family of 5

self serve the kids enjoyed the pool but wish it was a little cleaner great breakfast free guest laundry with

it is great to have the coffe machine without cost, the laundry machine and supplies available

a+, we especially loved the coffee and juice bar and laundry, breakfast was great, staff so friendly and helpful

5 minutes from 3 or 4 major shopping malls added bonus wonderful spa at the hotel, and our fur babies ( dogs)

my kids loved the crepe station at the breakfast buffet

pool was packed with kids no chairs were available for hours

pool was amazing the free shuttle to old quebec was a wonderful gesture

room service menus inside the room vs only online and a map of the premises as i found out there

location and parking were great - reception was friendly and helpful

large parking lot. a true 3 star hotel.

breakfast was very good with alot of selections

small gym

was good, front desk personnel was excellent, pool and hot tub very clean

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

pool and fitness room was good as well

our dinner arrived 90 minutes after we placed our order due to only 1 person in the kitchen-- it was a ridiculous

very clean place and kids liked the swimming pool inside the

s my second time here in quebec city and chose the same hotel again, because here is free parking, and great

check in and check out, good location, great value for money, loved that the property had a paid laundry

selfservice laundry was extremely good and quick

room was above the laundry room and we seem to hear allot of machines

laundry facilities!

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

access to buses into old quebec city, very helpful staff. laundry on site.

laundry price, everything we need is self-serviced and mostly 24/7 available

was hoping for laundry facilities, but this isn't currently available (apart from dry-cleaning).

room, clean beds, clean and well equipped facilities (laundry room, free coffee in the cafeteria

lots of parking, laundry facilities, free coffee

laundry down the halls outside their rooms but probably due to covid

of laundry

no access cooking facility or microwave or kettle. i would change that. no laundry on site too.

easy access to freeway, convenient location, ample parking, restaurants and coffee shop nearby.

kids water splash, kids pool , location is great

the laundry (if needed) is very expensive

the laundry dryer is very old, the filter screen is worn out

laundry needs to be reserved there is only one washer one dryer

also, the wifi in the room that i was staying was really disappointing

nice lobby with fireplace