one of the selection criteria was the availability of a laundry, as they indicated in the description on booking

pool si clean, rooms are big

no card payment. no english speaking staff. not much dishes in the kitchen.

kitchen was absolutely dirty

the communal kitchen is a great idea but is poorly equipped and not clean

the expansive pool and spacious relaxation areas offer perfect tranquility for unwinding

cocktail, ismael the waiter and his very appreciated restaurant recommendation in merida, a tasty breakfast

lovely swimming pool and food at swimming pool bar was great

plus there was a wedding event and we could not have access to the bar nor restaurant

the room service could improve, but otherwise it was perfect.

came in a big group, several families with lots of kids

free breakfast was standard continental

breakfast was good

came in a big group, several families with lots of kids

they offer free breakfast, which is just the basics, but there is also a wonderful restaurant where you can

poor breakfast, less quality of food...

the elevators. only one goes down to the parking garage

breakfast ok

not the best breakfast and pricy for what you get

tons of underground, garage parking

great location, very good breakfast, clean rooms.

the wifi on the public pc was next to nothing

doesn't have shampoo and bar soap to take a shower

location breakfast delicious ud83dude0b comfortable rooms very good front desk guest service

no parking available during mall hours. pillows smelt moldy.

the sewage in the kitchen was a bit smelly

my kids enjoyed going to the mall across the way

gym is also very basic, just some cardio and free weights

the room clean and comfortable. nice bed. the breakfast so good. i really like the hotel.

continued to fly into pool glass enclosure and die

wish they had a bigger pool area.

guys, you should clean the swimming pool, seriously !

location was great! closed to everything. very comfortable and clean. breakfast was awesome!

location was excellent, breakfast was great

breakfast was ok but can be better if the food pans are refilled often for the buffet there was

the room felt very humid. parking is far away

parking lot problem,with valet parking waiting to much..

parking lot was a little far and was crowded due to the casino s traffic.

attentive to guests. on site restaurant available to room service. great location.

gym was being reconstructed, pool was dirty

pool was in cleaning mood all day, with the water pump off ud83eudd26ud83cudffb

large parking, restaurants in the neighbourhood.

the breakfast staff and the food were

breakfast buffet every day

pool hours is too short especially for guess that returns after a long business day

tasty breakfast, kind staff, clean room

decent breakfast nice staff

centrally located, on site parking, and free breakfast.

the wifi works, the shower was hot, the parking was ample

price, nice staff, breakfast included, pool

there was a bus load of high school kids taking up three floors of the hotel just running around, screaming,

the breakfast was really good too

the breakfast was good

room was clean and beds very comfortable and good breakfast, nice touch coffee, and cookies at the lobby

i had no chance to try // i was staying 6th floor no wifi reception at

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to

wifi was very iffy

staff provided wrong information at times, the hotel doesn't assure than only guests use their parking slots

the wifi in the rooms is very difficult to connect.

the choice and quality of breakfast is second to none

pool was horrible and not maintained

was a full breakfast menu and all of the food i tried was delicious

parking was free and easy

the breakfast is delicious and the breakfast room is beautiful

it is within minutes of the historical center of merida, shops, cafes, restaurants and the ample parking was

breakfast was not very tasty. it can be better

there is no small fridge in the room, in case you have kids and need to pack stuff

free wifi and parking, and even when in the business part of merida (behind us consulate) it felt quiet and

parking and located quite close to downtown

the bathroom's inconsistent water refill and after reporting the unreliable wifi to the front desk, no action

they had a private parking and the room was quite nice.

parking lots limited and you can't arrived later because it was closed

the pool is extremely small, so it gets easily crowded

the location and pool were okay.

the staff were fab, good wifi connection

the small sitting pool on the roof was cool and just what you need after a hot walk into town

wifi was down the whole time.

a little dated, but very clean. very noisy bar across the street.

the little pool has some steps, but no handrail

the spa has a way to go, but will be a nice addition

spa is amaizing. location is perfect. bed are super comfortable.

also i asked for a salad roll from room service

nice old colonial villa, good service and good open bar with beer snacks and cocktails

kids were screaming until late at night at the pool

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

massage at the spa was great

was large with a king size bed, large tv, desk, safe, free and easy to connect to wifi, usb sockets

the club is great for breakfast and a drink in thr evening

hotel is clean with nice pool and gym. location in the center of merida, very convenient.

ramp to the parking places need attention.

wifi is bad here.

the parking lot is for 4 cars only

eg drawers in the kitchenette

pool was small but refreshing

from the front desk staff, the bar staff, the restaurant staff, to the room cleaners, they were all marvelous

the pool too small and the lobby bar to small also

trip breakfast was a great spread but too much to eat every day bar and pool both very nice good wifi in the

the pool has little no sun as enclosed. also around 3pm mosquitoes were bitting.

the pool is as cold. the a/c was ok, could have been cooler.

ability to do you own laundry for a small fee

rooms are spacious we had 2 double beds, loved the gym and pool

the pool don t open up early so that customers could go up to see the sun raise in morning

the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic

needed more equipment in the gym but everything else was great

laundry service rates were a bit high

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

we travelled with 2 little ones and they had a blast at the swimming pool

nothing except price was high but we had a really nice room by the pool.

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

some parts could use a bit of updating. the gym was kindof outdated

good food for room service and the italian restaurant was delicious and great value for money

we also were able to order room service by 2 am and the food was absolutely amazing

t use the laundry service

abraham let us have an early check in which was very much appreciated

underground parking included lovely pool, although a little small but it was not crowded at all very nice and

it was great that free parking was available as we drove around yucatan peninsula

cold shower all time (morning & evening) most of gym equipment not working poor breakfast

everything except the pool

everything was great except the pool issue.

the cleanliness in rooms, lobby, pool and gym was exceptional

location is perfect, parking lot fantastic. clean and comfortable rooms.

i was disappointed that there was no lunch or dinner service or bar service

the cute little pool was nice

no bar in hotel

breakfast was wonderful--raoul, our waiter, was exceptional

the swimming pool is really small and the fitness room was under renovation.

breakfast was delicious and always served

the pool wasn't clean and the whole place was kind of run down

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

and the only thing that disappointed us was the pool

was disapointed because the pool was not available

this resulted in the pool not working for the 4 out of 5 days we were guests and them performing maintenance

the drinks at the bar were nice on the rooftop and breakfast was delicious and large portions

there is roof bar and the music is very loud

location and design, lovely little restaurant (get the pancakes for breakfast

the rooftop bar is lively with great music

they wanted two days and $5 to wash two tops if i wanted laundry, even though i asked early morning

good wifi connection to work

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed

it was quiet, with great parking and very

conditioner was noisy, pool seemed not too clean 1,000

breakfast was one of the best we had

plus, the pool is gorgeous

pool needed cleaning

breakfast was superb! bread outstanding.

would expect more chocolate in the breakfast menu as the hotel is called xocolate ;)

we were told the hotel had a problem with the laundry

the pool and gym are quite small so you have to pick your moment

the pool and gym are quite small so you have to pick your moment

it was so old and the gym was neglected.

location, quiet midweek. clean and comfortable. great wifi.

the laundry and tour services are amazing

i had some dirty laundry with me and i asked if there are options available to wash it

the owner and staff are wonderful and they even did our laundry for a very good price

they even do a laundry service with 24 hour turn around for a very reasonable price

only negative (which wasn t really a big deal for us) was that the wifi was spotty in the room, but that might

good collaboration with the laundry service in front of the hotel

also there is a laundry accross the street and places to eat local food at a very reasonable price in santa

great laundry over the road and located near amazing food options, great location

there's also a laundry place right across the hotel

would have liked use of laundry facilities.

on your way to the main street, there's laundry, and a convenience store

breakfast has to be better for this type of premise (to poor even if they include it in the price)

the hotel has a small pool which is perfect to chill and enjoy one

i had a room with a beautiful terrace, breakfast was fantastic

pool is still fresh beside the super hot weather which is nice in the afternoon when you need to

they were able to help with a last minute laundry and with booking/advises to other hotel and sightseeing

the breakfast is not the way i am used to be but it's okay to try something new.

they have the kitchen besides the master bed

- breakfast is served only from 8

might be nice if the information about breakfast and drinks in the kitchen could be organized so it's easier to

the staff were really helpful and organised parking and laundry for us

pool may need to have the filter working.

every morning a different local breakfast which was delicious and the room was very colorfully decorated and

wifi is weak ...

from the friendly welcoming staff to the amazing breakfast each morning

we used the laundry service, it was 150 pesos

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

the room and the rooftop pool, there s no bar, restaurant, no breakfast - just a few in house amenities

there was absolutely no wifi signal in our room.

the a/c worked perfectly and the pool was a great addition

the laundry service we paid for was ok, not great

we loved having a bit of time around the pool to read in the late afternoon

chairs would be nice by the pool and if they brought refreshments

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

beautiful hotel. stunning pool.

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

european standard- best quality, amazing pool, boutique privat atmosphere, stunning shower, easy free

full breakfast would have been better than just fruits

the continental breakfast was delicious

our suite had an oversized balcony overlooking the pool

had to pay for my breakfast

the pool was lovely and the entire facility was clean and well-kept

the pool was out of commission the last day and there were a lot of kids running around playing

the pool schedule, closes early

the location and free breakfast

they provided us a laundry service for a good price

room was great as was the pool area, the staff was fantastic

beautiful pool area with comfortable loungers

the hotel itself is beautiful an elegant colonial building with a peaceful pool area that feels like a private

the pool is beautiful, all the facilities we needed we're there and if we had a question the staff was