breakfast needs to be included in price.

not the best breakfast and pricy for what you get

poor breakfast, less quality of food...

were dishes left from a room service outside a cross from our room that was there for 24 hours and the hallway

- no direct elevator to fitness

free continental breakfast was good value

breakfast severely lacking and the restaurant next door is a joke

but they make up for that with a very inviting breakfast and very nice lunch

they offer free breakfast, which is just the basics, but there is also a wonderful restaurant where you can

the pool needs a railing for older adult access and exit

other facilities like swimming pool and gym are also very good

the spa is small and don t have enough staff to have availability for services

private little pool is very useful

beautiful grounds and pool and room just top-notch

the food was excellent the pool was very relaxing and the spa was the best experience

the breakfast could improve but it s filling and ready to start the day

breakfast could be a little better.

was a long-term stay for me, but included breakfast was a little different every day

super easy stay and fun for kids too

easy and free car parking

the room felt very humid. parking is far away

room service is really bad, no fresh food, someone tried to enter to my room at night, later i

ordered room service for breakfast both days, it was great on sunday but not so good on monday

room service is really good and meet our expectation

the swimming pool was great!

breakfast was good location is great

time we visit we feel that the breakfast offered is of less quality

the kitchen inside the room is an amazing feature

rooms are modern and comfortable with a full kitchen

pool, gym, shops nearby

- running belts in the gym were

pool was small and unattractively landscaped

wish they had a bigger pool area.

location was great! closed to everything. very comfortable and clean. breakfast was awesome!

good breakfast and great location

breakfast is included and it is quite varied and good, staff are pleasant and helpful

plenty of parking

there was a bus load of high school kids taking up three floors of the hotel just running around, screaming,

the breakfast was good

clean room at a fair price - breakfast included

still is under construction the parking and the restaurant can improve

parking was also convenient

centrally located, on site parking, and free breakfast.

good little breakfast, modern, and the staff was great

she even came to the room to fix the wifi he didn't explain very well to us

large parking, restaurants in the neighbourhood.

was under construction, access door to the parking lot wasn t working

breakfast was ok

pool was dirty.

breakfast buffet every day

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

the attention, the room and the pool

it was a family with kids and i did not sleep well because of it

nice helpful staff, decent restaurant, pretty little garden and pool

the breakfast which was included was delicious

was a full breakfast menu and all of the food i tried was delicious

the breakfast is delicious and the breakfast room is beautiful

fantastic staff who went above and beyond, lovely update to a former mansion, pool was really nice

nice bar and restaurant, warm and professional staff

wonderful breakfast very friendly staff

is was easy access to the hotel and parking.

nice facilities, comfy bed, clean bathroom, fast wifi

the staff at the bar were poor. had to keep getting up for service

breakfast was excellent and delicious each day. staff are friendly and extremely helpful.

secure parking onsite

great location. wonderful staff. good breakfast. lots of parking. all at a reasonable price.

wifi was really very bad!!!!

it did not have a swimming pool.

the wifi is stable

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

beautiful breakfast buffet. wonderful employees at bar / resturants.location. room size.

the outside terrace is vast and inviting and the adjacent bar makes the most amazing margaritas at an expensive

old (first room was leaking from the ceiling and the second one, need 10min to have hot water) - room service

they also have a great gym

only that the pet fee was really high if you were staying for an extended period of time.

to celebrate my daughter's 17th birthday, i reserved a deluxe room with two queen beds and free wifi

location 231 quite noisy coming from crowd at the bar in lobby and slightly bad smell of hotel in 2nd floor

free parking in the middle of the city

trip breakfast was a great spread but too much to eat every day bar and pool both very nice good wifi in the

laundry service rates were a bit high

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

nothing except price was high but we had a really nice room by the pool.

i called room service, no answer

open parking lot with not clear access. too old facilities: restaurant, lobby and swimming pool.

parking free wifi connection confortable bed service room

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

center is not operative, machine down and printer down and no wifi room is outdated shower and safe box not

pool and wifi both excellent

kids were screaming until late at night at the pool

ability to do you own laundry for a small fee

hotel is wheelchair accessible, including swimming pool at the higher floors (there is special chair)

renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous

beautiful hotel with friendly staff and perfect location and free parking

we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

location, following all safety protocols, super fast free wifi, comfortable and spacious rooms, wonderful

and communication during my stay very bad facilities, lack of hot water at night slow room service

looks impressive and i like the facilities inc gym, pool and tennis courts

very polite staff, parking area seemed secure.

the pool was not pleasant

good location, near paseo montejo ample parking lot friendly staff

couldn t find the pool, when i did it was chained off

and the only thing that disappointed us was the pool

t use the laundry service

gorgeous roof top pool

could be a little more lively on an evening also the pool bar closed from 8pm

great staff, clean, comfortable soft pillows, nice view from the rooftop pool, fast wifi.

is too close to the wall and no enough water the storage space in the room is not big enough room service finish

the cleanliness in rooms, lobby, pool and gym was exceptional

1. the location is perfect and they have a parking lot.

only the taco restaurant was open , pool and lobby bar closed .

i did not use the pool but it looked great and they have a gym also

food at fatih tacos arabes, parking was nice, the pool was great, on the rooftop, so incredible views

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

the cute little pool was nice

staff, breakfast, location, facilities

breakfast was wonderful--raoul, our waiter, was exceptional

the gym is simple but very nice too

the breakfast was included and the food and service were amazing

great pool and rooftop bar, nice rooms, good breakfast, very clean

the rooftop bar is lively with great music

breakfast was fabulous, elegant but rich in culture , decor was superb, not your typical boutique

there was a constant noise from machines (air filtration or the pool) at night, you may call it white noise

they wanted two days and $5 to wash two tops if i wanted laundry, even though i asked early morning

conditioner was noisy, pool seemed not too clean 1,000

room was really loud, it was by the kitchen by the stairs, there were people always playing cards and making a

parking was

mexican family atmosphere, little shop at the reception, the rooms offered what you needed, good wifi, good

com (would have booked somewhere more quiet) - pool is way too small, more for just dipping (looked bigger on

and miner but it would have been to have at least one face cloth in bathroom and i wanted to use pool but it

parking was too small and not well defined, i was afraid that someone would bump in to my car while

free parking spots for a car and very friendly staff

the pool looked uninviting and there was a dog turd on the astroturf poolside

i had some dirty laundry with me and i asked if there are options available to wash it

the owner and staff are wonderful and they even did our laundry for a very good price

they even do a laundry service with 24 hour turn around for a very reasonable price

the laundry and tour services are amazing

is definitely a gem of a boutique hotel in merida, but with solid enough internet/wifi access that i was able

nice pool and terrace

breakfast: food is amazing

option of valet parking or parking in the street

the breakfast that is included with the room is also excellent

it states there is parking, but this is on street, not a private car park

we were told the hotel had a problem with the laundry

room service was good

bathroom had cockroaches, gym also had cockroaches and everything in it was broken, looked like i was the first

liked the location, the staff, our room, the pool

wifi was absolutely awful

on your way to the main street, there's laundry, and a convenience store

included breakfast was delicious

spacioua and clean rooms, good breakfast, friendly staff

pool is still fresh beside the super hot weather which is nice in the afternoon when you need to

the breakfast was not the best.

booked a room with kitchenette and did not receive what i paid for

i wanted a room with a kitchenette and the cupboards were very work and dilapidated

guest are allowed to smoke by the pool unfortunately all the odor of the cigarette accumulated in the hallway

i like that it near food places and it got a pool

eg drawers in the kitchenette

there's also a laundry place right across the hotel

also there is a laundry accross the street and places to eat local food at a very reasonable price in santa

great laundry over the road and located near amazing food options, great location

good collaboration with the laundry service in front of the hotel

would have liked use of laundry facilities.

the laundry service we paid for was ok, not great

beautiful hotel. stunning pool.

chairs would be nice by the pool and if they brought refreshments

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

perfect set up. pool, rooms and breakfast area

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

we used the laundry service, it was 150 pesos

the room and the rooftop pool, there s no bar, restaurant, no breakfast - just a few in house amenities

pool could have been cleaner and there were renovation works we weren t told about

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

wifi worked well

pool looked like it hadnt been used in years and was not inviting at all

big room, very clean, friendly staff, enclosed parking half a block away

pool was tiny

decoration, the murals, the pool

they provided us a laundry service for a good price

the pool area was a relaxing place after a day of sightseeing

the pool and amenities are peaceful

beautiful pool area with comfortable loungers

the hotel is a true boutique hotel offering 7 rooms, fresh daily breakfast, a pool and lounge area and incredibly

it was downtown, and parking was good

parking situation, rude parking lot guards (both shifts), room had mold, no hot water for sink, had

breakfast and flavors of the meals were simply delicious

wifi was erratic at best, and room keys kept stopping working, necessitating a trip to the front

the location and free breakfast

the staff were really helpful and organised parking and laundry for us

the cleaning staff and kitchen staff were fabulous

beautiful common areas and swimming pool

pool with palmtrees in city center is nice touch

pool may need to have the filter working.

they were able to help with a last minute laundry and with booking/advises to other hotel and sightseeing

the rooms are beautiful with a balcony included the breakfast is delicious the pool very

worst part is that they have a kitchen in their facilities

the pool was dirty for a couple days of my stay, but was clean on the third day

the pool is gorgeous and i loved that it even wrapped around the staircase

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

if you have laundry to be done, you're on your own

they use a local laundry service that returns your clothes same day at a great price

is a bar or club really close and unfortunately, it was quite noisy at night

pool was too far off site. downstairsrooms no windows and rather noisy.

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

the continental breakfast was lovely

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

we arrived very early in the morning from a long bus ride and could rest at the pool

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

the staff were exceptional - sorted out our laundry and booked our trip to chichen

parking was a little complicated but staff was very accommodating!

the room overviewed the pool and was very well ventilated with both a ceiling fan and ac unit

good parking for a car , near the hotel 3-4 min

the parking is not at the hotel, but it's very close

laundry service is cheap and quick

wifi was not idealy working in the room, but fast at the pool and lobby area.

nice rooms, beautiful interior with a swimming pool

designed and maintained charming professional staff delicious breakfast well located easy parking

friendly and easygoing staff, beautiful pool and lounge, good wifi, room was big and a huge bathroom

laundry came back mixed up and unironed

the wifi didn t work for half of the time i was there

perfect light breakfast. friendly service. quick. beautiful surroundings.

the courtyard was lovely and the pool was a great way to cool off in the hot merida afternoons

it would be nice to have some choice at breakfast.