we had a wonderful room with balcony overlooking the pool and gardens

the breakfast was excellent and the kitchen staff welcoming, attentive and deserve particular praise

lovely quiet location with pool

the pool can't be used, so the only you have left is the small room

pool could have been cleaner and hatch was open to a cellar

breakfast was great, in fact every meal we ate at the hotel was delicious, and so much more

no white wine at bar on friday

parking excellent and a lovely tapas bar next door

their garden and swimming pool are also very beautiful and nice

my husband availed himself of the pool in the hot afternoons

cost of laundry was a little excessive.

no laundry facilities.

indoor pool was in the spa and no children allowed

spa is fab after a day on the slopes

the gym was filthy with all the equipment broken and dirty

the hotel offers many additional services, such as massage, room service, laundry cleaning

price of sending laundry to be done

miss the plain old wifi key mechanism

the staff were very helpful and the waiter from the bar was excellent.

appreciated the courtesy of the staff and their concierge information, the consistency of the wifi and television

no wifi for 2 days out of 4 days stay, else would be a 10/10 rating.

roof top pool was a bit disappointing

the spa was beautiful but it was cold when i used it - it was like it had just been turned on but only

breakfast is good and staff accommodating note bar closed at

avoid food from room service, it tastes so bad and cold

welcoming staff, gave us all the information we needed on granada, free parking, comfortable rooms and located

parking was easy in front of the hotel and secure with an electronic gate

liked the breakfast, delicious, shower really hot and powerful, nice big bed, good bar prices, great style and

the breakfast was delicious

for those travellers touring by car this is ideal as parking is plentiful , safe and free

do not do your laundry there, it is very expensive and we didn't have the price list in advance

i send message via booking to ask about price of laundry, never get respond

spa is fantastic worth the money six pools all different sauna steam room and quiet room best spa ever

we loved the spa and the fact kids were also allowed in, brilliant touch

our overnight stay to see a show nearby and the spa facilities were great, a refreshing way to finish the stay

and the laundry prices are extortionate - 9 euros to just iron a shirt

2) due to severe stomach illness i asked for extra laundry soap to wash

we were told to give clothes for laundry which can be expensive

noise very much also the noise from the hotel service staff was loud as our room was beside the laundry area or

iron (only paid laundry service which is not really an option if you'd like to iron a shirt in the morning), no

also the ambient sound in the bathroom sounded like there were a laundry room nearby

there is a self service laundry behind the hotel, how convenient

there is no pool, gym or any other sports entertainment

rooms were very clean and comfortable. great little tapas bar right across this street

to order room service two nights in row and no answer

no slippers water pressure not enough laundry was a bit expenssive.

was amazing gym was great roof top terrace had beautiful view of the city staff was very kind and helpful room

place was very kids friendly, helpful stuff offered us a baby cot and there was special baby chair in the

good breakfast. great speed and stable wifi.

the wifi did not work for my mobile in the room but for my laptop

spacious room quiet environment nice breakfast nice wifi

large, new and smart appearance and bar overlooking the swimming pool

nice bar around the corner with outdoor seating in sunshine

spa 29 euros for an hours access, too expensive

large, new and smart appearance and bar overlooking the swimming pool

the wifi connection is too slow

wifi is a nightmare

is no internet: the wifi doesn't work in the bedroom and even the 4g doesn't work correctly no breakfast available

wifi failed for 2 days, not being able to connect

mobile worked fine on the hotel's wifi; however, i had difficulty and was unable to connect my laptop

the location is one of the best possible, everything is near, including sightseeings, shops, laundry, even

very good size bedroom and bathroom and no problems with wifi

location, nice historic building, friendly staff, nice shoe shine sponge, wifi robust for video

the room service facilities very limited, i had to walk down the road to the restaurant to get hot

no kettle in the room, also there is not a lobby bar to have a drink of coffee.

wifi is so bad and the room is quite old which does not look like photo and no place to put stuff

bathroom was nice - but i couldn't work out how to use the spa bath

nice shower that worked well with plenty of hot water. the wifi was strong.

internet wifi was not great

noisy aircon and spa bath didn't really work

wifi wasn't very good as it only worked if you were in the bathroom

no bar but not a big issue.

near tapas bar and in heart of el centro.

wifi was very patchy on the third floor

i used a bay around the back which was reserved for bikes bar 8 to 11 weekdays

the property was also close to a laundry shop, a few grocery stores and restaurants

wifi didn't work in our room

weak wifi in the rooms

breakfast was very minimal, wifi was not working and didn't get fixed.

only window in the room overlooks the communal dining room, poor breakfasts, closed swimming pool, staff did

ate there for both breakfast and dinner) was very tasty, and the spa treatments were excellent

did not like the 10 euro charge for a small bar of chocolate that we thought was complimentary we also did not

the spa was amazing

location, staff, pool

at breakfast efficient but a smile in the morning would be great :) worthwhile mentioning is the pool - not

the next room people talking and the old man was snoring loud whole night, also i guess the hotel laundry room

we had laundry done at the hotel and, while it was quite expensive, they did a nice job and gave us a

laundry rates were ridiculous just get an airbnb to do laundry

only two drawbacks were poor slow wifi and the unstable beds

breakfast was great

using their laundry service is very expensive.

the laundry service was very expensive - make sure to get a quote beforehand

stylish rooms; friendly and helpful staff; excellent central location; free late check out.

rooftop bar with the pool

amused and clearly couldn't have swum anyway in such a small pool (but it would be ok for small kids) when some

with parking nice breakfast on the roof of the universal following morning

the breakfast included

breakfast was nice and included in our stay

wifi as advertised also no bar open as advertised because there were not many guests the food was

had a small continental breakfast, but it was adequate for starting the day

the bed is comfortable, the wifi is good and breakfast is ok (not great)

excellent wifi

poor wifi.

the wifi didn't work the first day so we asked to be moved to another room

wifi really slow. no bath tub. no leisure facilities.

smell from the drains in the bathroom, outdated furniture, and ready poor wifi signal

secondly , there is a bar in the hotel , so it is not like the hotel has limited space

noisy and it would have been nice if the front desk could have helped me find a laundromat to do laundry

they also arranged a same day laundry turnaround at reasonable prices

not sure also if there is room service

property, great location, breakfast was too expensive, wifi didn t work in breakfast

location was great, the staff were friendly and the room size for 2 adults and two kids was great

check in, car parking, laundry service was fast, padel court was awesome

staff, beautiful spacious rooms, nice buffet, lovely indoor pool for the kids and dogs being allowed was amazing

hairdryer also stopped working and as it s a pet friendly hotel, there was a dog in the room beside who would

they have 1outside and 1inside pool , kids corner , spa (extra paid) and gym included

loved this hotel it was spacious it has activities for family and young kids it was one of the best hotels we

i also used the laundry service and apparently they lost the paper i've given them and do only laundry to my

location lovely bar fabulous staff most comfortable bed and pillows

where comfy and kids bunk bed in an extra room is a great idea and thelcation of the hotel is

room service didn't change sheets or towels, they didn't put ear pud or toothpaste, it's upon

location, staff very helpful and kind. bar staff very professional.

the wifi wasn t very strong

this wifi is a bit dodgy, i just gave up on it in the end

even passwords for wifi was

wifi connection good, and location is very convenient

wifi is horrible

did a bag of laundry for 25 euros

helped me with laundry service and booking tours for al hambra after all the tickets were sold out online

loved the pool area with a fabulous view of whole town

location, helpful staff, great breakfast (including gluten free options)

staff, the clean room, the terrace view, the location and the mobile wifi unit

especially if one wants to do some spa service activities, or likes the value of having both a gym facility

accommodations that smack of the youth hostel, bad and slow wifi

it had soundproofing, a lie, i hardly slept with the noise from other rooms, footsteps, crying kids, toilets

the room was beutiful. huge bathroom. friendly staff. great pool area.

the spa was open and i was invited to use this

wifi worked well too

wifi connection worked but with some strange issues, such as it didn't allow connection via our vpn

the wifi was no good - very slow, kept cutting out, 1-2 bars when it was not cutting out

wifi seems to be restricted which made it difficult for downloads to help with planing the next

was clean and good facilities apart from wifi

the hot water, water pressure and wifi are more than adequate

the kids loved the breakfast (a bargain

location is excellent, a lot options for tavernas tapas bar and night life

we ate in the bar restaurant which was lovely and the special dishes were very well priced

wifi was very fast

no facilities such as iron or laundry service, the room fridge was not working and no kettle to make tea

is outstanding, staff is outstanding, comfort is outstanding, location outstanding and breakfast is outstanding

the hairdryer , the wifi, fridge and etc

good room, good wifi

breakfast was well cooked with a wide range

room was so noisy early morning, with cleaners and laundry workers outside my window moving bins etc

noisy every night with people standing outside the bar yelling and talking from midnight until 3-5am

for the heavy work they had to perform cleaning the tables and taking away the whole garbage the kids left after

location seems to me safe and can go with kids as well

receptionist and cleaning personel were nice and helpful, good wifi, spacious enough room, clean bathroom, bug

laundry service was very expensive in light of over service costs

there was also laundry service, bathrobes and slippers, which i didn't use though

wifi signal not great, pretty much only thing that wasn t excellent.

was superb rooms spacious and very clean and ready for an early check in breakfast was excellent car park was

wifi was very good

also good wifi

could not get wifi except for a little while at start made life very difficult

wifi worked well, great location, ac was cold, staff super helpful

air con very good, wifi excellent

wifi was a no-go for any video call.

laundry charge was very high.

no iron in the room and when i asked for one i was told it can only be used as part of hotel's laundry service

it is attached/part of the bar next door, which was initially confusing, but actually having breakfast there

the pet friendly bar was ideal for breakfast and tapas.

wifi signal was rubbish

parking, dinner reservations, booking massages at the turkish baths, and even arranged same day laundry

the lobby was interesting, but we the robes and slippers provided were helpful, as was the laundry service, as

a booklet in the room indicated laundry service was available, but it wasn't.

we stayed in the room with the spa tub, which was awesome

was given a complimentary upgrade with a spa bath

location , room, laundry service . staff

breakfast was lovely too

lively square, the nice staff, the great location, the reasonably sized room and the decent wifi: it

breakfast a location were perfect. beds was comfortable and check in and out easy

a fair few sun lounges and the little bar / snack area near the pool was also great

we also did our laundry in a nearby laundromat that was so clean and modern = the best

restaurants and a laundry shop are a few steps away

sound proofing towards street, you could hear crowd from nearby tapas bar sometimes

wifi was very weak

breakfast was great but the breakfast we took to go to malaga airport was appalling- fruit bruised,

laundry services was prompt and reasonably priced

great facilities and bar open late if needed

the view from the terrace bar over the city is exceptional and this is where you eat and drink

fantastic views, fantastic bar (open all day), superb staff and a great location

clean rooms with all the accommodations, bar with stunning view, definitely will comeback when in spain

having laundry service in the hotel was a welcome, and much needed, surprise

they even offer laundry services, which we needed

gorgeous room with a balcony, strong wifi and good shower facilities

good size room, wifi and ac

wifi was faster than other european hotels that i have been at

they only told us it's possible to do it with laundry service

room service were fast to respond and quality of food was lovely

early check in was a very nice treat

pool was closed

the staff tried to improve the problem but the kitchen were not up to the task

laundry done in 1/2 day for 22

there is no laundry service

a recommended tapas bar los manueles and restaurant is downstairs

many restaurants nearby and a good tapas bar behind which unfortunately didn't open until 8

modern room and bathroom, both large enough, comfortable beds, large laptop safe, good wifi

the hotel will even have a bag of laundry serviced for you for a slight fee

could hear everything, cleaners in the morning, nextdoors shower, to laundry guy at night

we required laundry service and it was done by the bag for 15

appreciated the mini-fridge, elevator and able to have prompt laundry service(for small fee)

kathy was helpful in many ways: she gave us directions, tips about the alhambra, sent out our laundry and had

roof top bar earned its reputation as the best in the city and the view

staff beautiful property great location very good gym . spa average

their spa jet was possibly in fault? but they reassured they ll fix it.

room service fees are expensive.

there's a relaxing steam room, and pool underground with a massage room and gym whilst on the roof there's a

location great ,nice interior ,desk allowed us to get local laundry picked up .

no coffee in the hotel and no laundry facilities.

the laundry service that we desperately needed wasn't working

wifi was super fast

bathroom countertop, consistent hot water, large bed, good closet space, excellent complimentary wifi, friendly

next to noisy laundry

wonderful, helpful staff. fantastic breakfast and central location

location excellent, excellent breakfast, friendly staff - held our bags til room was ready

good breakfast (although the same every day), friendly staff, decent wifi, good value for money

breakfast limited

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

doing laundry there was relatively

good to have a safe and also had some laundry done

cheap efficient laundry service

laundry service was fast and affordable

room service food was terrible.

staff were very helpful and the spa facilities were very good considering the size/location of the hotel

we were not given the wifi password on arrival

shame that the spa costs extra...

spa and massage was excellent

staff at this hotel helped me a lot whenever i need any help (tour, parking, laundry service, transportation,

the laundry also collected from this point very early in the morning and very noisily

laundry one small load 140

a problem like giving a laundry bag late and asking them to deliver it back for the following morning has been

we had some laundry done and that was the most expensive one

that did not have laundry service

excellent location. comfortable beds. free efficient wifi

were there for business and we really needed the wifi working

wifi was a bit spotty but we were in the top floor.

wifi didn t work. the staff tried their best to fix but failed.

room has two balconies, one with alhambra view, fridge, tv, strong wifi

need to get help from the staff which we feel quite uncomfortable to disturb the staff at the kitchen

they also make a good cup of tea and do room service as there are no facilities in the room

mini kitchen in rooms with coffee/tea/fridge

the hotel might want to look at plumbing in hot water to the kitchenette, but i m sure like, us most people

wifi access during my stay at this hotel due to network rooter trouble

no wifi which is disturbing

the downstairs bar and event room is beautiful

shower cubicle leaked, leaving a pool of water on the bathroom floor

wifi never worked

they also went the extra mile to get our laundry returned in on the same day

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

also laundry delivery happened both days before midnight right under our window, which we could hear

complementary spa facilities

room despite having a really cool playground for the kids, smelled cigarettes and that gave me a hard time

spa and facilities closed. the room was too obscure

couldn't get room service at 21:30 although we were told it was open until 22:00

i don't see the reduced fitness facilities as a problem (it's a restored building so limited space for this

have time to give us a city map, etc) and very unfriendly when trying to accommodate the kids in our room

staff without exception from reception to valet parking to room service were of very high levels of professionalism

the room offered ample storage space and the spa shower was a treat

spacious, comfortable and with the bonus of a spa bath

everything top quality and old world character, very spanish

wifi worked well in all areas

wifi signal was very poor

the breakfast buffet was average

attention to details, central, clean, hospitality, tasty breakfast, perfect!

rooms are off entrance courtyard so when people congregate in that area (there is a bar separate from the hotel

but the restaurant and bar were not open

the breakfast was delicious and the location was perfect for walking to the alhambra

room service every day

wifi sometimes cut in and out at night, and as with many older hotels in spain, you can hear some

location, near the major bar & dining area as well as the alhambra

wifi was a bit spotty.

no wifi in most parts of the room