but they offer you coffee all day, instant coffee not regular coffee; it does not have a laundry service; the

wifi didnt work for a couple days

because we were only staying overnight we had not time to try out all the facilities but the pool looked

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

food was good but pricy, the poolside bar offered met nachos at 20 usd for a less than special plate of cheese

the views, the pool, the spa.. the restaurant , the distribution of the property

the pool was dirty

we were in the lower level next to the swimming pool and we could hear people passing and taking as well as

the location was great for my purpose. the pool area is very pretty, and the room was big.

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

didn t eat breakfast lines were too long

looked for other hotels but you have to find parking and walk far to get to the hotel and i have kids so that

location was nice and easy to find, they also validate parking

few minor details, the pillows are worned out, there is no direct entrance from the underground parking to the

breakfast was good, staff members helped you out with it.

egg was not part of free breakfast. you have to order it and pay for it.

the breakfast is good, they have free parking the location is very good.

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

the free laundry

the complementary breakfast is good and tasty

and the breakfast could ve had more variety and the fruit less frozen

delicious breakfast. loved the chilaquiles!

the location and the breakfast

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

i didn't like that it was missing a hot water boiler and a changing room in the gym/pool area.

service at the pool was quite poor and took a long time to arrive and charged us 2 extra beers that we didnt

pool size

good gym and pool

room was very spacious, enough storage for our one week stay, the gym was a plus and the view from the terrace

i like that it has a bar and restaurant on the entrance

room service is awful and pay no attention to clealiness whatsoever.

hit and miss wifi

room service was not good, will call for ice (ice machine not working) or towels, sometime they

staff is slow - check-out, getting laundry took way too much

gym

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be desired

very nice employees and fast room service.

breakfast was very good. staff at restaurant was excellent. at checkin was just ok.

location, good parking lot, nice pool, great atmosphere

water in the pool was freezing

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

the wifi was slow all the time, i guess they need to work on this

the gym is hidden, it looks like a back room

the bedroom had no view and low wifi

the gym was very basic and machines didn t work

telling a staff member about the wifi not working he only told us that it was working in the hotel devices

wifi was not working.

they are pet friendly

couldn’t do early check in and late check out

early check in accepted

were not clear about them accepting pets, they charged us extra for our pet while they did not explained on

they had a restaurant and bar on site so we thought that would be helpful since we had to hit the road the

had a room for two with breakfast incluided but they say was for single use and they make me pay for my

i asked for room service and it arrived super late and the soup all over the plate

parking, easy to find location, pet friendly, good breakfast served starting very early, very comfortable beds

like so much the bar and the cafeteria

turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs

gym and pool area with a breath taking view of the mountains

indoor swimming pool with templated water which is awesome and there is plenty of underground parking space

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us

the bar could be bigger though

front desk personnel were very polite and and room service on point, valet parking one of

do not like valet parking in general ilike to park my own car

the bar at the hotel is very nice, lady mixed one of the best martini's ever

extremely friendly & helpful staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall,

big room size, nice hotel staff, very centro location, fast wifi speed.

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

i had trouble with the wifi, but it was a great stay.

instance in our room the lever on the toilet was flimsy and the lever actuation was not the best, room service

the food in the restaurant was really good. the breakfast was a great value.

no problem with the check in. parking and elevator good. excellent ubication

their recommendations were spot on and so kind letting me into the pool when the key wasn't working

location. helpful staff. good wifi. great price. big room.

breakfast option at the bar is below average

it had garage parking and close to shopping!!!

no usb connections no plastic bags for laundry.

excellent breakfast services, great location

extra fluffy pillows, and awesome wifi!

private parking

friendly staff parking good breakfast

they did loose my laundry however found it next day

very good location. easy to find from the aiport. gym machines are new and easy to use.

quality of the food can be improved and the wifi speed connection needs to be increased significantly

and so the room service

the breakfast was great and the staff was great.

no pool

the room service food portion sizes.

no pool or bath service not so great at bar everything closed at 600pm on sunday

the restaurant and bar needs to work on their menu

beds, fast wifi, no work station/desk in upgraded room but views are great location great and there are

wifi service should be free

camino real lounge was closed for breakfast, but staff offered service at the restaurant.

breakfast buffet was very good

the breakfast was delicious, and the staff was very kind.

i enjoyed the swimming pool

so beautiful, food is great, spa was relaxing, location is good

cleanness and paper napkin for room service at breakfast.

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent

no pool

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

there's a pool also which i didn't use, but looked nice

attention, confortable, cost & parking lot

free underground parking garage so vehicles are safe

the swimming pool is small and is being shared with another hotel.

the breakfast

shocking breakfast , no tea , orange juice dispenser not working

food , not very helpful girl at breakfast .

the breakfast is not good, and the area wasn t clean

wifi

parking is very uncomfortable

the bar don't have any kind of liquor

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

wifi is awful, no hot water, shower head looks like 10 years old, cable looks awful, grainy image

- the hotel wifi was ok,and mostly consistent

location. price. breakfast

breakfast was excellent!

working phone even for calling reception, wifi has good strength all over the hotel and good speed but if you

need to improve room service, no tv remote control, towels and coffe in room.

despite the listing there is no laundry service at the hotel

wifi condition is terrible

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

poor parking

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

the wifi was really fast - i actually regret not checking it - but that gives you enough

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

the breakfast could be better

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

it also has a nice pool and gym

everything was perfect! hotel is really nice, specially has a very nice pool.

gym very good, customer care excellent, restaurant very good,

i like everything s except the wifi is really poor

we were gifted with cupons for drinks, also fruit was delivered at our room as gifts and room service was

it would have been nice to have a full breakfast. and coffee and teas in the lobby

breakfast was poor, that is not a breakfast

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

the breakfast starting at 8 am was very good in an ample dining area

poor breakfast

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

also, they were building the new parking lot all night outside our window, we didn't manage to get any

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

parking lot is sufficient

wifi could have been better

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

in the restaurant of the hotel, the breakfast was included but, unfortunately, one day the service was surpassed

wifi big room good room service

breakfast was very

free parking

breakfast is only coffee and we come not top late

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

come here if you want wifi

old beds but good free breakfast

the hotel has not wifi and the staff is rude

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

rooms are very large and all new, everything was perfect, the parking was a little confusing but nothing that

wifi is as slow as it gets and there is no option to upgrade to a faster wifi, not even by paying

unreliable and slow wifi with no option to upgrade

staff, facilities, location, and complementary breakfast were all fantastic

great room, great view. nice staff! great breakfast also

the breakfast. thank you!!

3 hrs for room service

the pool was very relaxing and it helped with the heat. the rooms were spacious and comfortable.

parking lot was full at night but they told us where to park

nothing work, nos did the laundry or the box

great staff clean room simple breakfast

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

it was clean and having complimentary breakfast is the best. great location too

the breakfast was not that good, it was just okay

i still waiting for the extra towels for my kids

ramp to go down to the parking lot

dirty pillow cover, dirty pool , and the gym (terrible)

the ac in the gym was broken and the equipment was old and in very bad condition

group of kids were making a lot of noise across my room, so i decided to ask to be change to another room

wifi did not work for me six days, tablet or laptop

didn t like the parking

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

the room service was quick and the breakfast the next morning was goof

delayed room service

bar soap was hard to get out of the wrapper, especially with wet hands

i called room service 3 times to attempt to get a wash cloth

room service

bed was comfortable. breakfast was great

i interacted with was helpful and attentive, from providing clear instructions to assisting with room service

very convenient near all terminals of the airport and it includes a very basic but quite decent breakfast

airport shuttle more or less 24 hours

wifi was good

laundry service was not available too during my

breakfast and service availability no laundry rooms was available nor the food was

wifi did not work at all even though i had to work

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service

room service was delicious.

breakfast absolutely not up to the standards

good breakfast and nice staff

the indoor outdoor pool

location, friendly staff, dining options nearby and free parking.

room service was closed at 8 pm.

no parking spaces available

attention, service and breakfast

for the night and took the shuttle to the airport

close to airport, staff, room size, cleanliness and room service.

they offer free shuttle to and from the airport, small breakfast included

breakfast was delicious but could use some protein options like egg, because it was only

wifi service failed alot

breakfast only included fruit, coffee and bread

wifi wasn't the best in the room, i visited the hotel before and the twin rooms had much better

the breakfast and the view.

parking

gym was awful, only one machine worked, the machine for walking/running did not work at all in all

it is not pet friendly. we have troubles for parking the car. it is not enough high.

it have pool

gym and pool great, very clean and quiet, room very big

wifi was getting weaker at times & was irritating.

24 hours room service which was great especially after traveling for so long

staff doesnt speak english.. gym needs improvement of weight items.

the hotel needs a bit more parking space.

lovely comfortable beds, very clean environment, excellent breakfast, extremely helpful staff

breakfast wasn t good/ no room service

easy to find soemthing to eat around it's location, comfortable, clean and rather quiet, good breakfast

location close to airport, nice and clean room, good breakfast, nice staff

customer service and breakfast

negative feed back for this hotel except that they could add more diabetic friendly menu on their breakfast

the laundry service

laundry service

the gym was out of limits as they had it closed and the disappointing fact is the internet had a

the guests that there is a problem with the wifi and the water situation as well

easy parking, friendly staff and great breakfast.

the breakfast was very good, the laundry was neat, and the pool area was relaxing

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

there is a free parking

great hotel for long term stays. breakfast was good. snacks in the afternoon

rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine