a laundry facility was onsite

clean ...wonderful staff ...great breakfast and nice pool after long drive

this hotel was clean. the people were friendly. the breakfast was good.

very friendly people, the breakfast area had a great attendant, the front desk employee had a caring attitude

have really no complaints, everything was good, the staff were friendly there breakfast was good,the rooms were

the pool was really small, for as mny people that were there.

also, the parking lot has a lot of traffic due to

paid extra for a suite, and i specifically booked this because i was lead to believe a bar and restaurant were

in/checking out and breakfast servers) was lacking-- had to call/request the breakfast vouchers, parking was

shower door seal is defective so a big pool of water was all over the bathroom that was a a big no no other than

thought laundry facility was kinda expensive $2

parking is excellent

excellent .room was very nice. staff very friendly. breakfast was awesome.

requested a pet friendly room

very little space for a dog to go to the bathroom, even though it is pet friendly

plenty of fresh towel and laundry room with two each of washers and dryers

good fitness room and laundry room

my kid couldn’t swim the first night of our stay because a large group of travelers- i think a kids sports

kids enjoyed the pool

it was loud at night with kids running in and out of rooms and a mom with a big mouth yelling 'til about 1:30

my laundry was taken out of the washer and thrown on the floor

laundry room needs help

guest laundry not available

no laundry room.

in staff was rude (note: check out staff was friendly) room had a strong smell like laundry

main dryer in laundry room left black marks on some of our clothes.

t be back have to pay for all our laundry to be

thing i didn't like is the pool was very small and at all times was loud with kids screaming, splashing, and

went to our room and saw family 3 very young kids staying right next door, baby was crying as they entered

we had a great breakfast

was hard to find parking when we returned to the show big truck were taking up a whole side

the location was good and felt safe. close to casino and restaurants.

parking a little limited as far as closeness.

the person running breakfast was 10/10

very close to the horseshoe casino

convenient location and friendly service. i like the free laundry too.

parking lot

parking is now in the middle of a apartment copmplex

jacuzzi was not working and the fitness center was not opened either; they did make accommodations with the

it gave me a headache and my kids couldn t fall asleep

the pool and hot tub were very cold and the fitness center was under construction

the pool space and size of the parking lot

i let the front desk know there were no towels before i got in the pool

website did not show the pool and jacuzzi were closed for renovation.

for a suite with a spa in it i am very disappointed i paid so much room 517

phone in room didn t work either so couldn t call front desk or room

the only place open to eat was sports bar and nathans which gets old after 3 days

their laundry hasn't worked in a while and their web site leads on as if it's operational

breakfast was great

excellent breakfast- good facilities - make the spa work!!! no bubbles.

breakfast could have been better, but i liked that they didn't run out of food and quickly

the pool was definetly lacking and needs some tlc to match the rest of the property

was very good, and i especially appreciated having both a comfortable lounge area and an on-site laundry room

would appreciate a change machine in the laundry area.

the elevator and the washer in the laundry room need to be better taken care of.

we love the airport shuttle and the no hassel of staying when we leave omaha from airport or stay when we return

the pool was excellent for the kids and we all loved the room!

free guest laundry

in the laundry room didn't work well and when complained that after 2 dryer cycles the clothes were still

i love staying here, they alot of extra amenities. free laundry

great staff rooms breakfast and pool. free laundry for hotel guests

and everything so nice, free laundry for hotel guests and nice breakfast and swimming

no room service so it was convenient that there were also restaurants downstairs

was great, we ate a couple times at the restaurant and really enjoyed the bar and 360 steak on the weekend before

free shuttles between casinos

casino attached

it did not make our trip to the zoo with our kids rewarding

there's too much moisture and humidity near the guest laundry area

updated, many amenities, pleasant staff, and there were gluten free options for breakfast

included as usual option in premier inn good parking field in front of the building pool even though always

more tables to eat at for breakfast & couple more plain things for kids to eat

beds, great breakfast with hot choices that vary daily, and friendly staff

premium price with no room service, no water in gym and poor communication

pool is very small

premium price with no room service, no water in gym and poor communication

pool was small but my daughter loved it and i loved the hot tub

continential breakfast and your prices were high the pool was small as to many kids for our kids to enjoy

the smell of laundry that had been sitting, staining in the toilet

wish someone would have explained the laundry protocol

of trash and laundry were in the hallways when we checked in and were still there when we checked out the next

trouble with the laundry app, wish i had understood i could use a credit card without using the app

hotel billed us for both valet and self park each of all 3 days and also charged for valet laundry for 2

no laundry facility

no laundry.

breakfast area was crowded and there was no staff to refill the coffee and wipe fown the tables

thing i did notice the pool area vents, didn't know it was mold or dirt in and around the vents

breakfast offerings were really good & you could make fresh waffles

and complimentary laundry

had to pay for coffee and the shuttle driver didn’t show up and nobody noticed until i raised the wuestion

there was no pool and breakfast and the airport shuttle should run earlier and later.

asked for rose petals or anything they could do

stayed here on our way through omaha on a family road trip with our kids (ages 7 and 3)

as well as dirty laundry laying around from previous

there was not a laundry bag in the room

not the resort i’d like to stay longer than 2 or 3 nights but the pool is useful with kids

if not doing room service everyday it would be nice to have some extras stocked or readily available

pool was closed

the fitness center

that is, it's not part of the fitness center or oriented towards kids

would be nice to have a indoor pool for kids.

room wish they can put at least 6 bottles of water in the mini fridge instead of having to call room service

with bar and snack service pool-side, it's great

kitchenette was nice and laundry facilities available on site, perfect for any extended stay.

were 2 broken dryers in their laundry room so it took awhile to dry items that i washed

interesting layout. kitchen

was nice to have a separate “living room” and kitchen

no breakfast, but they sell breakfast items. our room has a kitchenette.

guest laundry room out of commission as well

wasn't available one of the days we stayed and laundry room service was not available at the moment of our stay

the hotel had a laundry with a washing machine and dryer though it was out of order while i was there

the staff was great. the value was good. the whole hotel very clean. laundry was inexpensive.

the pool was good the washer was a nice touch and cheap

desk person was not polite he did not say hi he just look for a room in front of laundry, so sad they would not

gave this a bad score because although the facility was in good shape, i requested an early check in because i

great location and wonderful public lobby and bar spaces.

gym i hotel was the best hotel gym i have seen

the pool and gym were very nice. convenient to have a restaurant on site.

filthy, looked as if they hadn't been vacuumed in months, there were piles of dirty sheets and laundry still

sink was not functioning, wifi was unavailable and totally unreliable, room design limited tv viewing, room

shuttle service is amazing! spacious rooms, best shower i ve ever used.

a very welcoming staff with great atmosphere and excellent shuttle service in town

hotel stated there was room service but did not offer the evening i arrived

it sounded as if i was sleeping in the room next to a laundry room with a dryer running in it all night

wifi was very defficient

no daily room service (make the bed and clean towels)

location. the bar & restaurant were fantastic. also appreciated the free valet parking.

had hoped that the bar/kitchen would have been open after the play we attended for a late night snack, but it

the laundry service was out of order too

it had a well lit parking lot

good breakfast

lamp shades, ripped shower curtain, mini fridge wouldn t stay cold (needed to use for kids milk), bath tub

thing i noticed was that a shuttle was offered within a five mile radius, but when i asked for one, they said

generous laundry facilities

liked everything about this hotel friendly and helpful staff, the room with a full kitchen, a separate bedroom

great breakfast as well

in the gym there was only a limited number of weight equipment

i ended up buy snacks from front desk mutiple times because of my kids

they did not say anything about the building such as where to find the gym, laundry, breakfast area, etc

was top notch from check in, bar, restaurant, room service, and to check out

the only bad thing i could say was the swimming pool was not still fixed and open for people to swim but besides

the view and the shuttle an the front desk staff

thanks for a awesome stay we definitely plan on returning after the pool is done being renovated

every member of the staff was absolutely amazing! food was nice and well priced. gym was amazing

clean and nicely appointed. very comfortable beds and pet friendly.

very well decorated and laid out. roof top bar is sweet. rooms are awesome. very good food

bar was closed and parking was rough, but super lovely stay, kind workers

short-staffed due to covid, the staff is very attentive, the food is excellent and the rooftop bar is excellent

also, a vending machine for things like laundry soap, alka-seltzer, rubbing alcohol

the room is well decorated and stylish. the gym is better than most of hotels.

likes for the property are as follows: *please excuse lengthy review- but i’m some elated and overwhelmed with

liked it all - only disappointed that the bistro and gym aren t available yet.

loved the shuttle into the downtown old market - very convenient!

arrival there were large piles of dirty hotel laundry in a maintenance room that were spilling out into the

ice maker on our floor wasn't working, the guest laundry rooms were disheveled

breakfast, good machines for guest laundry, comfy room, best price in the area for the night i stayed, close to

woman folding laundry was always happy and singing

we were moved up a level but it was above the laundry/utilities room so we could hear loud metal banging

beds were comfortable and the suite was adequate for 2 adults and 5 young kids

having a kitchen area. good breakfast.

safe, clean and great free breakfast.

breakfast was great nice variety clean and well kept dining area

pet friendly major plus

being a cashless location yet expecting people to have nearly $6 in quarters per load of laundry is unreasonable

i also like the laundry room being each floor and you have to use the room key to get in, but the cost is $4

trash and laundry were left in the hallway all day, until that evening

i liked the front store area had laundry soap and dryer sheets in small batches

to actually eat food with and assume with a kitchen there would have been basic dishes and silverware

housekeeping - laundry

was clean, relatively quiet with good facilities (pool, gym, laundry and shuttle services) and helpful staff

ended up with golf ball size swelling that warranted a trip to the

even the pool is ok from a fitness standpoint

the carpet squares in our room were coming up and the carpet was dirty.

gym, location , soft carpet in room, fridge in room, i interacted with friendly staff, laundry dryer was nice

the window was open on the 3rd floor and maybe bc they knew it wasn t working, but with little kids, i could

pool/hot tub had strong chlorine fumes - made our eyes burn/water after only a few minutes in.

staff was great! gave us an early check in which was amazing after a long 2 days of traveling!

simplicity, gym, location , soft carpet in room, fridge in room, i interacted with friendly staff, laundry

breakfast was good, laundry price was higher than i expected. overall stay was good

liked the cleanliness, the pool, laundry area, free breakfast, and there was a cook who was extremely helpful

night staff was excellent and so were the breakfast staff

the pool was closed

was so helpful and friendly even though one employee forgot to order my shuttle the gm stepped up and ordered

two days in a row i asked for change for laundry and was told they didnt have any quarters

breakfast was great, the on-site laundry, the gym, they were all great amenities

we could hear kids running up and down the halls and the cars driving on the street

very clean and big room. pet stays free!!! nice staff~

our room (with full kitchen) was the best that i've seen in

no room service. the room was not very clean.

com breakfast pkg is an very valuable

having to pay for pool side lounge chairs is a bit excessive.

the pool bar was very accommodating and the wait staff very attentive to customers

we also enjoyed a tasty breakfast in the orleans room

laundry door didnt work

we loved the fact that there is a laundry room and the proximity to restaurants and coffee shop was ideal for

not a fan of a $25 pet fee for my small dog that is very quiet and doesn't shed.

the bar that served food, the pool, the cleanlinessud83dudcaf

pool and weight room

50 and my laundry weren t even dry (half a load)

i had to leave for work early so i forgot about the breakfast that s served

great location, nice pool, firepit and grill. loved the bed and the kitchen.

room was very spacious with a nice set up and a kitchen that had all the necessities

clean, comfortable beds. liked that it has a kitchen.

the front desk staff gave me wrong information as to where laundry was, which led me on a wild goose chase to

and dated building, tons of shortcuts in building maintenance, the laundry detergent used caused an allergic

laundry services were bad dryer wasn't working

breakfast and laundry facilities

there was a large water puddle in the hallway by the laundry facility

not hotels fault but lots of kids running around unsupervised playing on the elevators

breakfast was also good

kids are going to be kids, i have a little boy

wanted to relax in the pool/hot tub but there were many children playing til 9:30

00 for a pet fee

coin laundry facility in the hotel

be better if front desk can help to exchange the coin (for laundry machine)

i loved having laundry facilities on our floor as well

clean, wonderful pool, excellent service. great parking. will definitely stay again.

we had to stay another night just for the kids to go swimming and they couldn't eat ud83dude12 no room service

the lounge closed at 10pm n the pool was not open til midnight like it said on the website

i love the tea tree shampoo, large parking lot, soft bed and sheets, and i completely forgot there were screaming

small pool

nice rooms and pool area

- bistro and bar was closed all weekend - no breakfast as advertised and expected - no service to rooms all

my message sent that day about laundry services (10/12) on booking

no laundry for guests.

it did have a laundry area which should be available with an indoor pool.

laundry in the hotel

could be cooler and have ramps at rear doors to parking area so to take luggage to car!

hotel has guest laundry facilities however the machines take quarters but the front desk doesn't have any and

laundry facilities could have accepted cards or tap to pay would have been nice

the parking was kind of odd

there was one staff working breakfast

wonderful breakfast

size of room, ability to cook and indoor pool, free laundry facility, evening meals (of sorts)j, breakfast and

comfortable beds, nice bathrooms, indoor pool, gym, laundry and free breakfast

free onsite laundry was also a nice touch

or plastic bags available for dirty laundry/trash

i like how quiet it is and peaceful. the free laundry is a bonus.

thin walls so you could hear the sounds from the laundry

central to our activities , staff was very friendly and helpful. laundry was easy to use.

very limited parking. there was no parking spot left after midnight. had to park on the road.

breakfast was exceptional, lots of choices and all of them good

the pool and workout room were sufficient

had a major water leak coming from the laundry area into the hall by the lobby--definitely a hazard

no business center and they have coin op laundry but no supplies to buy.

spa tub in the room was excellent

it s ok for the price and the breakfast and free parking

its by the freeway. bed was comfortable and pet friendly

needs a guest laundry so you can dry your swim clothes after enjoying the pool

front desk staff down to the laundry personnel were very helpful

it was sack breakfasts with a bottle of water, muffin, granola bar and either and apple or an orange

loved the breakfast and the happy hour that they did! great place to stay with kids!

pool water could have been clearer and the hot tub was not hot - it was the same temp as the pool

guest laundry available

left some clothes to be washed in a secured laundry room and a shirt was stolen

we arrived when the pool was closed, but they were nice enough to open it for a short time for our kids

there were a bunch of alcohol bottles all over the parking lot

parking lot was getting new blacktop

coffee at the starbucks bar was luke warm and milk and creamer canisters was empty

the pool was absolutely freezing, kids could not even enjoy it

the kids loved the indoor/outdoor pool

pool was packed but that will happen with kids there

were kids everywhere running throughout the place and they took over the pool

laundry facilities were poor, pool was not good, food was mediocre and staff was not always helpful

also-there was an altercation that got heated in the lobby while we were doing laundry

parking

people above are room must have had kids that kept jumping off bed onto floor

the parking lot is not good at all

also, the laundry facilities were out of order which was inconvenient

informed that pool was closed which is why i choose it coffee maker broken laundry was

are remodeling the laundry room, so i didn't have a change of clothes for myself because the laundry room was

laundry, one elevator, ice machine the breakfast was toast

did not feel safe had some person be inappropriate towards my girlfriend and friend at the pool laundry room

on parking lot

the nice part is the free parking lot

big pool for the kids

it was embarrassing and the kids were not happy

check in was easy, room was very clean, breakfast was great overall experience was great.

they said that's where laundry is also told us unless we absolutely need to do laundry do not go down there

my mother worked as a maid for over 15 years and two of my children work in laundry now and they were appalled

friendly, clean, comfortable, quiet and a good breakfast

the wifi disconnected every 5 minutes or so consistently the whole time i was there, as did the hdmi

we had to drive through some little strip mall parking lot to drive around it to get to the hotel located back