are spacious hotel is very clean staff is very helpful beautiful spa available outdoor pool is beautiful variety

thing we did not like was that we could not hire golf buggies although there appeared to be golf buggies in use

lots of free parking

super large room, excellent varied choice at breakfast and staff

golf course and spa, which we did nt have time to try

location, clean, nice breakfast and parking.

our room is on the ground floor with windows overlooking the parking.

lovely exterior and good parking

we weren t able to get wifi in our room.

there is free parking out front, and check in is easy, even after hours

it's a 25-minute journey and you don't have to worry about car parking

real bonuses are the off road parking and the place being pet friendly

it is a perfect place to stop off on my way from north of france to south of spain

very good parking

real bonuses are the off road parking and the place being pet friendly

excellent breakfast and gorgeous pool

we were looked after when asking for a taxi and room service

we loved the pool, the breakfast (sit on the terrace), the coffee machine, and the wine machine (dangerous

the room overlooking the river was lovely and pool great

in the fireplace, albeit behind a solid fire guard, but their constant scratching was worrisome

comfortable room and modern overall inside and a lovely breakfast

lots of facilities for kids

kids friendly, la piscine

good for stopover on route to cherbourg. secure parking and pet friendly.

comfortable family room and great breakfast

no laundry room

good location, secure parking

easy, friendly staff. good location, secure parking, nice breakfast served early.

with a car was very useful free parking

loved the location , stopped off on the way to madrid. secure parking , friendly staff

there were everthing i need , a good desk, working wifi, a shower and hairdryer, and tea and coffee maker, a

secure parking outside ground floor room

easy access to city. the meals were very good. parking near our room. very well organised.

is very convenient, wonderful hotel staff always at our service, great food at their restaurant, bar at the

staff went above and beyond, from an early check in to complimentary wine when we returned in the evening

for example, laundry bag is a paper bag, no toiletries in the bathroom

pleasant staff let me have a late check out

it is a busy area most days with a lot of kids around

wifi was hit and miss

the breakfast didn t have a lot of options

no laundry - although listed on the website as a service offered

i liked the location, parking is free and it looked safe.

the hotel is beautiful and my kids loved the swimming pool

was no mini bar in the room and i couldn t buy a pet bottle of water except for the free one for each day

huge bonus was the swimming pool and outdoor area with bar and food service on the very hot days

location, parking

wifi must be re-registered after every six hours, which is a bit of a pain but nothing major

were lovely, pool was good, room service were nice but food just ok, bit cold and forgot cutlery twice

air conditioned room, the two lads manning reception and the bar were exceptionally friendly and helpful and a

a free drink but given we have a one year old not sure now they thought we'd manage to get to the bar lol

the attention to details, the kindness of solicitude of the staff, the spa and garden are fantastic

spa and restaurant on site great coffee a lovely area to sit around the pool

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared

- really cosy and luxurious - but they re nothing compared to the restaurant and terrace/pool area

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared

shower side by the pool , needs to be dray as its slippery and risky for the kids to hurt

the pool area was perfect after a long day s drive

traveled with our small dog and felt that the pet fee was too expensive, especially considering that our dog

the swimming pool was clean

was cold and gym was boiling

decor (philippe starck), lovely rooms, relaxing pool/spa area, lively restaurant with the bar as part of it

too much trouble whether it be at the reception, the exceptional restaurant/bar or the fantastic spa

the hotel has a spa and a pool, which is perfect since it was extremely hot during our stay

ordered a room service club sandwich at midnight

excellent room quality, staff, gym, pool, sauna and steam room

this may have been because the hospitality staff was shuttling dirty laundry and trash around

pool and gym are nice touches - we had escaped bad weather on the coast - and it is near several museums

) , when i asked i was told, they are sorting out timetables,but, we could phone for room service, unfortunately

when checking-out as well, she charged and debited for a room service fee that i didn t ordered, so she said

very clean, spacious, modern. great facilities and breakfast, pool and gym are first class.

is no self-laundry and microwave oven

i didn't have breakfast at the hotel as i was unimpressed by the selection offered for the price

the gym was small but good enough for a short

comfortable room with huge bed. excellent breakfast. friendly staff.

gym room was small and not equipped at all for a proper training restaurant was closed food offer

wifi is very bad, not a lot of storage room for clothes and stuff.

my kids loved it

gym could do with a running machine

bar together with reception

my kids loved it

wifi was not accessible from our room

excellent wifi

lovely courtyard and bar could not be used because no one staffed them

bar was not open, room service was available for drinks but no bar area service.

bad such a classy hotel doesn't have any gym or pool

the gym is a

gym was being refurbished as was the restaurant and bar at the top, so didn't get to use them which

easy parking, beneath the hotel. welcoming to pet dog.

our room was large (2 adults and 2 kids)

, not flexible with early check in

our room was a little noisy with the road outside but they paid for all our drinks and room service once we

room service bill wasn't logged, extra time at check out

the breakfast was not as lavish/good as expected given the rest of the experience

the rooms were nice, bed was extremely comfortable and room service and turn down service was

property, with a small beautiful pool

my husband was thrilled to find a gymn there too

bit of a walk from airport and shuttle bus not running for early morning flights

nice restaurant with good food, proximity to airport, easy parking

also, the breakfast bar was not all ready when we arrived about 15min after it was supposed to open, we had to

really nice hotel. staff was really polite and friendly. nice room and great breakfast.

limited gym equipment

pool was lovely and rooms are very large, location is good

struggled with the wifi.

we went to a suggested restaurant and bar - both of which were disappointing and old fashioned

amazing team, breakfast was out of this world! great spa :-)

room, the secret room, was on the lower ground floor next to the laundry and staff room

of stale cold toast with different jams) while having to repeatedly get up and walk into the kitchen to get any

the mini bar contents were delicious and well curated, the breakfast was lovely and the setting on the terrace

front bar and sitting area was a real

breakfast intimate and friendly

parking was so convenient & secured

with very friendly staff, very nice breakfast, connecting rooms (as we stayed over with our kids) and good beds

the staff was super nice. there is a spa with indoor pool. very nice breakfast

kids loved the pool. kids room interconnected fantastic.

front people , not allowed kids to swimming pool, asked for a credit card, and i ve booked 1 room but they

the wifi was the fastest i have ever encountered

room was a good size and quiet with fully functioning air conditioning, wifi and a mini bar (though you have to

the wifi didn't work.

to a beautiful and large park « jardin public » for a pause during the day (perfect for kids) and as well

to a beautiful and large park jardin public for a pause during the day (perfect for kids) and as well

outdoor games for kids, clean and warm swimming pool (end of august)

well located close to the airport and has 24h reception desk, free parking on site.

breakfast was great tons of choices - kids enjoyed the pool

maybe keep the bar open a bit later for residents? 10pm is quite early to close.

the cherry on top of the cake was the room service food we ordered that came cold

the parking is free

it would be nice to have a printout with these instructions and also for the wifi password ( which we had to

desk and bar was open late for late incoming flights. comfortable bed and quiet room.

the wifi

the location, free car parking, free wifi

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

comfortable room, good wifi, room had a terrace with nice view

wifi was poor and charging to use the spa is a joke!

used the spa and had a fantastic massage

the spa staff need to be more attentive to guests needs. (towels, etc)

the hotel is only a 10 minute walk from the airport but there is a convenient hotel shuttle bus if needed

i tried to explain i made an early check in, he kept me wait and checked 8 people before me, saying they are

excellent room service

location for the airport, really comfortable rooms, nice decor, modern, nice pool area, separate toilet to the

breakfast was excellent and location couldn't be better as the hotel was adjacent to a bordeaux

a basic hotel but spacious rooms, free parking and a decent breakfast from 5am - which is brilliant when you

10 minutes waking in my case due to my flight was earlier than the hour of the shuttle bus

easy access to property and airport parking.

sadly bar & restaurant weren t open

reception, friendly bar and restaurant staff

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

wifi not working

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

the wifi was not working well

wifi is good

the pool has too much chlorine and the laundry service was not available when required.

were woken by knocking on the door with breakfast when we didn t order room service

we didn't use the spa & hammam as we had our own jacuzzi

wifi wasn t the best, but not the worst either

hand written note and treats (canele & fruit). spa far exceeded expectations.

no laundry service at weekend in a 4* hotel!

wifi connexion, and noise from other rooms

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

room, bed, bathroom, daily room service are really high quality

price of the breakfast for kids (as 4 years old) should not cost as an adult or even better free-of-cost since

and we got an early check in which was great

wifi internet was super slow but overall the hotel was super nice, clean, and its location is

my wifi didn t work

room service options good be wider

the gym was fine, there was some equipment that didn't work and it gets a little hot, just fyi

we booked this property because of the gym but it was a very small gym, no weights.

be advised that because it is not a full service hotel there is no bar or restaurant or room service

dickheads in best western next door unloading laundry truck at 03:00!!

the staff, from the reception desk, to the bar on the ground floor and the roof top bar, the staff were so

the building, the interior design, the pool and facilities, the room, the lounge

the breakfast buffet was delicious and had beautiful views to the main plaza

the spa was exceptional

expensive laundry.

they accept pets

very clean, had parking, breakfast menu, nice room service. comfortable bed.

we where running late ,due to arrive at 10 pm ,we rang ahead and as regular guests knew the room service menu

level of service, food, room service, clean and safe commercial center nearby

the staff was so nice, breakfast was perfect, and the bar was a nice touch for evening cocktails

they are pet friendly and pet lovers, they left a little water bowl for my dog, thanks

the bar in the evening was very welcoming

building very clean reception staff fantastic, friendly theo in the bar made some fantastic cocktails breakfast

cocktail prices at the hotel bar were too high

they obviously were out of the laundry, but full of dust, crumbs, hair

was excellent staff were very helpful beds were really comfortable fridge in room very handy breakfast choice

service was the best. from check in, to the bar service, to very early check out.

you had to sign in up to wifi everytime you got back to hotel.

we had breakfast and some bar food and both were really good