the extras were quite expensive, the laundry, the extras at the breakfast and especially the yolo restaurant

nice pool, luscious gardens

amazing cocktails at the bar as well

our whole stay, the hotel wifi internet connection didn't work

the wifi was patchy but this was somewhat to be expected

great location. excellent breakfast. huge apartment layout. elevator opens into your suite.

the breakfast is also rich and tasty and the private beach is really a jewel: we were there a little

good standard of breakfast

beautifully designed and very confortable with 2 bathrooms, a terrace, 3 balconies, an equipped kitchen and nice

the pool was amazing with a great view

everything during our stay, we communicated via whatsapp or sms and she booked restaurants/tours/laundry

parking security not the best !

limited eating options and no gym

who works there was very attentive - the drivers, receptionist, beach attendants, waiters and bar staff always

villa, it had views to the ocean which we enjoyed from the amazing terrace, a big spacious kitchen and bedroom

my kids loved the hotel

the kids loved the pool and the bar couldn t recommend this place more

there are 2 pools - we used the adult pool every day and it was very peaceful

is limited wifi connection in the rooms which is a real problem

the kids loved the pool and the adults loved the view of the ocean from it

my kids love the pools

- stunning views over the bay and the park! - parking within the property.

wifi seemed to act weird at times.

room 49 - spacious but very strange! we were not expecting to find a kitchen in our bedroom.

the beds were uncomfortable and the shower was inadequate. limited parking

there was noise of laundry machine coming from the hotel next to us.

used the laundry service provided by the hotel

there was a kitchen with a fridge in our apartment, which was convenient as we could prepare some fresh fruits

breakfast was so good

breakfast was good and nice fresh fruit every morning

the staff is very friendly and the pool and restaurant are great as well

wifi was laggy from time to time.

pool not much useful, but you have a sea within a longer walk

the pool wad not clean

they do have wifi, ample parking if needed

knowing how much laundry i had they immediately told me it would be $20

used the laundry service, which lost two of our t-shirts and ruined a white top

one wall shared with hotel's bar, one wall with laundry room and one wall with parking lot

pet friendly. people friendly. great pool

i was feeling sick to my stomach one evening and the kitchen were very kind to make me a chicken soup even

speedy laundry service

laundry service extremely expensive

you will be charged for the coffee pods in the room, a lot for their laundry service, and the hotel restaurant

excellent position,lovely pool,nice staff and excellent service.

a delicious breakfast was served on our private terrace for an unforgettable

failed at refreshing toiletries without being asked, charged a criminal amount for laundry

hotel is adults only but not the restaurant which is open to outside guests

pool could be cleaned more often as it is among tropical trees, you often get leaves and other bits

the infrastructure and the common areas (pool, gym) are old and lacking basic maintenance

is also nice, location is great middle of the jungle feel (we had a sloth hanging next to the pool

they even have a laundry service onsite, which was extremely helpful

the hotel then offered me a free laundry as a way to compensate for me

the pool is very large as well and great for chilling out in-between the beaches and tours in the area

breakfast, super friendly staff that helps you with everything you need, a small but very nice pool

the rooms are very large with comfortable beds and a kitchenette

stop was late on our trip, so we needed laundry done

other than that, we had to take care of a lot of things ourselves: we had some laundry to clean, and the next

were very friendly, helpful and responded quickly to our needs such as room service, laundry, housekeeping

hooks/rails to dry towels and clothes/swim stuff - i don t want to always have to pay for laundry

one thing i noticed is that laundry rate is way overpriced

a minor thing that we found really helpful is the laundry service

laundry services and a la carte breakfast included

the stay that much nicer such as complimentary snacks and drinks in the fridge and complimentary laundry services

for example, i would prefer a buffet-style breakfast, rather than to to order breakfast dishes

the pool at the reception area is not private enough

pool area have no space for hang out

the spa had very limited availability

breakfast was nice and the atmosphere was calm and relaxing

the food was excellent, great breakfast options, which was included in our rate

adults only, so we had a very quiet time by the pool and it s surrounded by so much nature

they offered a laundry service but this was very expensive

but it doesn t include breakfast, the pool is tiny, there s only restaurant (no spa or gym or laundry) and

they helped with laundry/ booking a guide/ even with a flat tire

laundry service is not as noted on their book

pool and restaurant area is lovely and relaxing

loved everything about this hotel- the location was perfect- right on the beach, and the pool area is lovely

nice little restaurant and very excellent staff. nice pool and i saw a sloth!

the location on a really busy road, parking could have been better

it's pool was fine, and the margaritas at the hotel's bar were good

parking was a bit tight.

there s live music regularly in the restaurant and parking space available

the gardens, the gym, laundry facilities, the restaurant, etc

the laundry service is available but only 8am-8pm

$15 to a single (small) load of laundry

lots of added thoughtful things like water and ice machines and self service laundry

onsite restaurants and laundry facilities

laundry is a bit expensive

the pool was clean and the common areas were very inviting

breakfast was ok, it was fine just nothing great

room pool location and staff were all great

i thought the all inclusive breakfast was good

kitchen was well equipped and useful

our window was facing the pool.

awful wifi. spotty and unreliable. please fix.

location and car parking

the pool area was not so inviting although it was clean

my kids were quite disappointed

the lunch, dinner and bar were excellent.

the gym was dirty .

the gym needs a total upgrade as the equipment is worn out, and it wasn't really that tidy and clean

the road leading to the park gets very busy when the park is open and parking is not easy

on the beach, good breakfast, ac and wifi in the room, friendly and helpful staff

free onsite parking is also a great plus as the area gets full of visitors looking for a spot

they also offer room service at no extra cost

i didnt like quality of towels, they are rly cheap wifi is weak

parking was so easy

pool good

the pool is large and

a little tlc around the pool area but this seemed to be happening around us due to it being low season

the wifi was excellent, the location perfect and the staff were very friendly

well located close to town and great swimming pool

very noisy due to sports bar and casino downstairs

there is no room service at this hotel and once the restaurant closes guests don't have access to utensils in

comfortable, air con works well, bathroom has decent toiletries and very clean nice pool it has a casino but it

location, excellent customer services, perfect breakfast!

the biggest drawback was the noise till latw night flowing from a bar nearby

a charming owner, helped us with our laundry and let us stay late and take a shower after the visit to the

i needed laundry done and they did it all quickly and had it folded and in my room when i got back from

while this suits me, my wife and kids would have liked on site breakfast on their tourist vacation instead of

central location, quiet, great service, clean rooms, nice bathroom with private parking.

nice pool is a super bonus if you stay in a 30c+ area

lots of parking space available

transfer to the national park, the gardens of the hotel are wonderful, the swimming pool and the bar are very

only 4 options and one morning they decided not to serve pancakes (the only thing our kids wanted)

parking was secure 24 hours

similarly only one member of staff serving happy hour at the bar and pool

pool and kitchen area were luxurious, whilst the owner served up one of the nicest breakfasts we've had in

pool and kitchen area were luxurious, whilst the owner served up one of the nicest breakfasts we've

parking is very convenient and safe

the kitchen was well supplied, staff very

however, she provides a full, healthy breakfast, tailored to your needs too

breakfast was amazing and the hammock (for free) to enjoy the beach at its best was the highlight

nature, beach, pool, family friendly and staff

breakfast was great, a lot of options to eat

food, walking distance to beach and great wifi which is a must since no cell signal on

we especially liked the pool area

on-site bar and restaurant made it convenient

and a late check out with no fee

the bed is huge and super comfy we had an early check in

you rely exclusively on the hotel wifi

nothing except breakfast was a bit too earl for a family with teenagers

pet friendly and the staff was nice, really recommend it for pet owners who want to take a short

and specially the fact that it s pet friendly a truly immersive cloud forest experience, amazing for bird

parking lot was a bit far but the trails are easy and part of the fun

morning you could hear the workers, the hammers restaurant is not working anymore neither the spa (wrong

our kids enjoyed the pool

the fact that i could not use the jacuzzi and sauna, even when pool was ok to use

pool wasn't heated

the kids loved hanging out in the pool after a busy day

also, loved that there were laundry facilities onsite

2 pools, laundry facilities and large workout facility

laundry room was very convenient and very cost effective

you can laundry your load and then tumble dry for 1 dollar per cycle

laundry service is available