decor, clean, free upgrade, included fantastic breakfast, free parking and aveda toiletries

00/day close to capital square and beautiful downtown madison-shuttle service and a very comfortable room with

i wish there would have been more breakfast options

didn t know it was a pet friendly hotel when i booked; we ended up with a noisy dog on our floor who howled

good location, shuttle was excellent

laundry

free drink vouchers were a pleasant perk, as well as the laundry facilities on site

beds were very comfortable. breakfast was awesome!

spacious and had an expansive space like a sitting room with a couch and an extra tv which our kids enjoyed a

i enjoyed the quality gym equipment as well

have been nice to have laundry services on site that didn t require sending off clothing for expensive laundering

really petty when you walk in. staff who met us and gave u keys was great.

gym was great, dog friendly and yet clean! location was fun! staff was so helpful and friendly

add on fees for parking, pet, breakfast and internet.

could of done better upkeep on the pool and spa area, was a little messy when walking threw to use the fitness

appetizers were excellent! continental breakfast was very generous and tasty! great location!

amenities were spot on and the room service breakfast was over of the best meals i've ever had

the gym was well equipped, while the spa, although very clean, was nothing to write home about

the 3rd floor has a nice gym and spa facilities

the last thing we wanted was to be woken up by screaming kids early in the morning

view from our room was the gym

location. excellent staff and service. free shuttle. restaurant on site. valet for parking

it would have been nice if there was a hot tub as well as a pool.

i also used the shuttle to the airport and they were very accommodating too

really great in helping accommodate our kids with blankets and forgotten toothbrushes

very accommodating- kitchen staff even prepared a little thanksgiving plate for me ud83dude09

the hotels fitness room is great as is the relaxation pool at the hotel in the spa , also a steamroom in the

loved the shuttle service

beautiful location & property, spacious rooms, convenient parking, great bar & room service

not happy with the shuttle service. they got us to our destination, but said they were

we also found out there was no room service and no laundry service

the staff was extremely kind and accommodating the breakfast was very good

great pool with floaty toys for the kids

reliable wifi

the service all around were very good but having a pool get closed down was heartbreaking for my kids

no laundry service at the weekend.

it was nice to have access to laundry facilities

staff was incredibly nice! excellent customer service! room was clean. breakfast was wonderful!

fabulous breakfast, good location, complimentary tea/ coffee/ chocolate drink

they have a hot chocolate bar and the complementary breakfast was decent

) breakfast area, and even put on gloves and shook out the hotel laundry sheet by sheet

no laundry, but even that wasn't a problem, as there was a laundromat right around the corner.

have a coin laundry machine would be nice

i got a room with breakfast included

location shuttle gym room restaurant staff

the laundry was clean & near the workout room

and perfectly clean, they allowed us to check in earlier at no charge, easy access to gym, pool, laundry facilities

asked for extra blankets, toothpaste and laundry bag and got all of them with a great smile!

great location. breakfast was good. room was very clean. everyone was nice.

inddor pool nice, would

to downtown, and has free and plentiful parking

parking on site

i liked the room a lot. i also liked the shuttle they had to take you to downtown

you could tell that the bar was understaffed

nice and clean, easy parking

we stayed across from laundry room on first floor

we believe the room was above the laundry room the floor shook when they were doing laundry.

wifi was pretty much unusable on the evening of our arrival (a saturday). better on sunday.

parking situation could have been better, though that was due to construction, so not a long-term

easy drive to the casino

nifty informational binders you always find in hotel rooms, listing things like how to order laundry services

free self laundry service

excellent stay. shuttle took us to and from capital building. loved the breakfast

priced, friendly staff, comfortable rooms, free parking, good wifi, and super convenient shuttle service

the room service

room was 2nd floor next to the laundry room

rooms are big, free roll-away bed, breakfast, pool open until midnight, clean, newly renovated

about having my 2 rooms at least on the same floor like i had requested (i have a large family, 5 kids under

we love the breakfast pool hot tub and friendly staff

and as a past kitchen staff from this hotel and this particular location

great pool/jacuzzi. laundry, printer, breakfast.

gym, microwave (though i think mince was not working) and a pleasant surprise with the free laundry machine

laundry machine at no cost

the hotel provides a free laundry facility that you can use from 8 a

there were laundry facilities on our floor and they were most welcome.

breakfast selection, helpful front desk staff, beautiful lobby, proximity to restaurants and

amenities included fridge, microwave, writing desk, wifi, usb charging points, decent wardrobe, hair dryer etc

wish every suite had a kitchenette

the king suite was nice and homey feeling with a mini kitchen and it didn t cost a fortune for a night away

not sure where pool or other amenities were

they have a laundry room. i was able to get some sleep. room looks nice.

the bed, the laundry room .

location, super clean and comfy, friendly customer service, access to microwave near lobby, guest laundry

front desk staff receptive and friendly. on site laundry. location

bring your own quarters for the laundry room

they also had a laundry area

it was clean. people were friendly. pool was great.

breakfast clean friendly staff parking good showers

breakfast clean friendly staff parking good showers

wasn t pleased about the mandatory parking fees

loved being able to do laundry on site

laundry area only took quarters for machines

laundry area could accept credit cards as well as coins.

pool was great, beautiful hotel. clean and nicely updated

first impression is of an old parking lot with a broken down truck

on a long road trip it was nice to find a room with full kitchen and also laundry facilities.

super comfortable bed ! and good kitchen in the room

we enjoyed the pool and hot tub

friendly, prompt, with everything good and clean and breakfast was outstanding 10

did not use gym or pool

a guest laundry

our room was right next to the laundry room and hotel 'store' and across from the dining room

i was hoping to have access to do laundry there but was told i would need to go somewhere else

coin laundry in the building was so helpful to have

the wifi was on the fritz whole time. and i had a billing issue at check out

pool area, dead bugs in pool, hot tub colder than pool, laundry facility out of service, room service a gimmick

hot tub jets not working. no pool towels.

gym in the facility, rooms okay

nice hotel, great breakfast, and great location

yes was clean they breakfast was really good

i liked the two separate rooms(bedroom, living room) and the kitchen area.

we left 5am before breakfast, but staff had already put out grab n go fruit which was very nice

good breakfast

nothing worked in the fitness center and the parking was horrible.

the bathrooms next to the pool needed cleaning and restocking

excellent value with a great breakfast and health spa amenities (pool and hot tub).

pool looked nice very clean and comfortable

gym was nice

how clean it was kept, the continental breakfast was delicious.

breakfast was excellent. room spacious and comfortable. check in was so easy and prompt.

pool, fitness center, and laundry room were available

not having free breakfast

was not offered points for declining room service

the gym also needs an updgrade

the pool was nice. beds comfortable.

liked the way tori (very proactive + keen to help me in any way possible) helped me put my laundry tab onto my

also being told that i would have to find cash ($3) to do the laundry & that fairfield inn couldn't assist me

the breakfast lady was exceptional.

pool was very clean and hot tub clean and hot

coming up from the back parking are poorly lit

everything you need from gym pool laundry service to good breakfast selection

was a lot of noise from upstairs--maybe kids

clean modern travel supports in room (key table, usb ports, sliding door to separate bathroom and kitchen area

attention to cleaning surfaces underground parking nice work area in lobby

pool wasn't crowded and kids liked it

night staff did not have access to laundry so we were unable to get new sheet and comforter after my daughter

very best hotel around ,i thoroughly enjoy the free breakfast, beautiful clean rooms, beautiful pool and

courteous and respectful, professional in every way , accommodated our every whim, close to the casino

very best hotel around ,i thoroughly enjoy the free breakfast, beautiful clean rooms, beautiful pool and

pool, gym, coffee

cashless so couldn t make change to tip housekeeping, shuttle driver, use coin operated laundry

kids enjoyed the pool and the laundry facilities were very handy since we had an extended stay

no plastic laundry bag, no free breakfast

laundry machines require coins

clean & very nice area. check out time is noon. pool area is awesome

free laundry

laundry left in the hall by our room the whole time we were there

everything. and awesome breakfast

parking late at night was a bit of a hassle

breakfast was disappointing

free self-laundry facility, but still the usage was reasonably priced.

gel on the hair dryer, our dvd player was broken, the hot tub didn't work, they said there were laundry facilities

kitchen had stove top, dishwasher, microwave & full size fridge which was great to have

quiet and fun pool for my kids

quiet and fun pool for my kids

keep an eye on your side parking lot

channels for kids

shuttle to and from airport. friendly staff.

staff always nice. and kids love the 24 hour pool

pool size was pretty small and bit chilly

the price we paid, we should ve been reimbursed more than just a few quarters so i could do my laundry

executive rooms with desk and living area, good wifi, quiet setting, laundry, exercise and pool

there was a laundry room available. there was breakfast included.

smile and polite greeting for us, and they are right on top of any needs (towels, bedding, key to laundry, etc

laundry facility not available

on-site laundry jacuzzi

to use laundry but no quarter machine and front desk didn t have extra

there was an available pool & laundry on site

excellent breakfast buffet, managers reception every day with appetizers and free beer and wine, laundry room

nice room. on-site laundry was helpful.

the hotel offers coin-laundry machines for guests

later in the evening, i was doing laundry and sitting near the laundry room in the dining area doing some work

the hotel has a laundry room for guests, which i found great

there was no laundry bag in the room

workout room and laundry was an added bonus

the free laundry facilities were awesome.

the laundry machines take forever

missing in kitchen, door to bathroom was off track and difficult to use, condition of dryer in laundry was not

neither of the tv remotes worked, there were two hangers in the closet - no laundry bags

free laundry room would also be a plus during a longer stay

laundry room

website showed a kids pool with a slide that my 5 year old was very excited about

website showed a kids pool with a slide that my 5 year old was very excited about

pool is nice and has separate splashpad area for younger kids

no room service

(next to laundry) whenever the washer was in spin cycle it sounded like a helicopter landing next door

staff person said he was the only one on duty, there were no clean towels and he would have to do laundry first

it was also nice to have a pool, hot tub, gym and laundry facilities

i could use a bigger one and i needed laundry bags

only negative was pool was not open first night but otherwise all was great

were next to the laundry closet, the door open and closed continuously before 6 in the morning

only disappointment was the washer in the guest laundry room didn t work

not sure who all uses the back parking lots, but looked like people do carpooling

the outdoor seating by there pool could use more chairs

the breakfast has a wide variety and is delicious

laundry room on site

breakfast was just ok, would have liked to see more gluten free options

water pool, closet organizers, games to borrow, furnished kitchen, great breakfast, gluten free

room - gym - saltwater pool

kitchen was a must with my two year old

laundry room was across from our room and it was very loud when we were putting out 1 yr old down

that room much smaller and across from laundry room and adjacent to stairwells

price and ample parking

the parking lot looked a bit rough.

the king suite had a hot tub in it which was wonderful and thenl regular pool and

laundry facilities , friendly maintenance staff and very attentive to minor issues.

the staff was very friendly and helpful. plus it was great to have breakfast included

pool area saturday evening was very crowded with teenagers and the kids were rowdy playing & rough/ wild in the

6 years old (it showed on the rule board) but a lot of parents doesn't care and let their young kids even babies

people running in the room above us. lot of mildew on ceiling fan and ducts in pool area.

pool didn't work first night

the free wifi, i had to connect to my hot spot in my room to get any work done, room 332

kids on first floor lobby running with noise makers, sound carried up impacting all floors until

love the room service and the food was excellent

excessive pet fee and parking fee, small bathroom

the game room was mostly out of order, and the laundry room could use some more frequent cleaning

dirty shower heads - leaky sink - broken wifi - all guest laundry machines broken (3 days+) - several broken

also, no laundry bag provided and your front desk clerk never heard of them

hotel was in a perfect location for us, friendly staff and good breakfast

i was right next to the gym

maxwell was so kind during our breakfast

it has a bar in the lobby and the place is very nicely decorated and inviting

had 4 young grandkids with us. the pool was phenomenal. they were entertained for hours there.

the pool and hot tub were great. comfortable room. nice stay.

did not eat any meals, but the restaurant looked nice and the breakfast bar looked good.

thought i would have access to do my laundry rather than send it to be done by someone else

i especially liked the laundry facility on the same floor as my room

from the staff at the desk, to the breakfast team, to the maintenance workers

the kitchen comes stocked with supplies to make easy dinners too

nice breakfast

5 star hotel, especially for younger kids

pool was fun for kids, great breakfast lots of variety

staff were friendly, there were all of the expected amenities, and the parking lot was easy to navigate

breakfast, comfy bed, large pool area with hot tub, and good communication via text with staff

the pool area for the kids

didn t find the breakfast to be appetizing

we really enjoyed using the pool and hot tub!

complimentary breakfast was dismal. pillows were really lumpy.

the pool area had a terrible smell. it reminded me of a stinky septic smell.

breakfast could have more available to eat

walking distance to good restaurants and shopping and includes breakfast

the breakfast was above-average and the staff was attentive and courteous

the fireplace and the kitchen

wifi is super slow.

my kids were excited with the sweeming pool and jacuzzi

had to do my laundry at like 6:30 am just to be able to use it

our room was over the bar and grill, so we could smell cooking odors

breakfast was super and all the employees were great

breakfast could have been better

like eggs for breakfast...

to use the on-site laundry, coin receptacle on the washer was full and would not accept my quarters - this was

including that when the laundry room door was broken preventing me from doing some laundry that i

pool seemed way over chlorinated!

everything from the front desk to the bathroom to the pool area were clean and pleasant

big parking lot with good lighting

heated, underground parking makes the winter months bareable.

pool was perfect size for smaller kids and warm

the pool area was small but clean

we liked their hot breakfast variety!

everything was perfect including the healthy breakfast choices

great they have a coin-operated washer and dryer in case you need to do laundry

room was located next to laundry and was noisy

no maid service to remove trash from cans or laundry.

was able to do my laundry to take clean close home

we asked about late check out at noon instead of 11

echo some of the other comments; yes, the beds are crazy comfy, the staff was super cordial, the breakfast was

we might have gone down to the bar for a drink and to warm up, but the bar was closed that night

they have a very nice breakfast area and sufficient to start the day

the pool made me instantly very itchy everywhere

all areas were spotless (room, common areas, breakfast area, pool

pool area & breakfast area is small for this size hotel

this hotel was very nice. great pool and breakfast. i would happily stay there again.

the breakfast was delicious. my husband enjoyed the pool and hot tub.

breakfast was great, it was clean

given the pandemic, breakfast was ok. the staff were efficient and friendly as they served us.