the room towels ran low and one day were not replaced due to no clean laundry

laundry service

should have more snack options at poolside

the first being the sales people from the spa and the vacation club

the screen door was broken, wifi was sketchy and barely any light and god forbid you were missing minor essentials

wifi issue

we would also like to express gratitude to miss rachel for going above and beyond at the gym

the wifi connection was slow

i love this resort. i have stayed many times. the kids love the aqua parc and the cove.

have too much pork for breakfast how you have 10 pork products but not 1 beef or turkey or soy products

covid restrictions didn't allow room service. they should just do contactless room service.

spa, pool, beach, dock, fine dining and amazing service oriented staff

breakfast very good. dinner underwhelming!

having our private pool was great

very well equipped gym, a quiet spa on the ocean side, very good food in their restaurant, several beach

i liked the rooms, the view and the location. i also enjoyed the beach, water and pools.

the massage at the spa was amazing

food and the music and the pool and ocean

there was the option of 24 hour room service but it took at least an hour

had a awesome time and the staff, shanice at the front desk, dwayne and romaine at the pool bar and o them

enjoyed all the amenities of the room the robes, slippers, toiletries, and the room service

we literally had a pool in our back yard

the bed was really comfortable and the room service was exceptional

wifi was spotty at the pool which made it challenging since this was a working vacation

represented the mini bar stock was awful - 3 tins of beer/1 tin fanta sprite/1 tin of fanta orange /1 bottle of

room service good wasn t good

to top it off , we also received a complimentary day at the spa including a swedish massage

atmosphere, cleanliness, entertainment, pool, beach, the workers

the wifi was a little jinky over by the beach

booked a spa special on the first night of my stay

breakfast was lovely and the pool was lovely

location, the spa staff is lovely, great massage and great manicure, reception and cleaning staff lovely

bar nice selection of drinks, prices ok pool nice, but they work on keeping it clean though lots tress send

tried the body bliss spa this time & they are amazing

it was great! they need to advertise the spa prices

having pieces of my laundry missing after utilizing their laundry service

the wifi stopped working for me after a few hours of arriving

not forget he had the restaurant serve us breakfast after hrs bc i had my diabetic mother and 3 kids

telephone in the room never worked so we couldn t call front desk for room service

the wifi was very spotty.

it was very convenient to have laundry facilities in our unit

had to pay separately for wifi

my wifi didn t work for a full day

wifi also was not working

no wifi in second room, no espn, room is old furniture and bed was hard as rock

was no fridge in the room, and i didn t get the laundry services, but i did not ask either

would have liked a laundry service on-site, a self-service facility

was nothing i didn't like, however, it there was guest laundry facility, it would help make packing lighter for

having to send our cloths out for laundry which make it very expensive.

i like the beautiful pool food and everything else

was not cleaned, therefore my kids and i couldn't enjoy that facility we had to go to doctor's cave (which was

some of the furniture was not working well like the windows or the kitchen.

room had air conditioning leaking, i saw cockroaches, they advertised that the have laundry facilities but they

lastly, i can t believe i have to pay for each clothing to be washed, no laundry room; at least charge for

no laundry service

too mandy kids in the pool. and grounds.

i love the pool activities how everyone joined together n play games n just leg go n have fun

the cleaning team forgot to replace the bathroom towels, so the guard had to get towels from the laundry area

a gym and a laundry service with a lovely lady

young lady that clean my room was very nice and pleasant during my stay also the staff inside the laundry room

the pool that we accessed was lovely, but it s also great that they have two

pool bar is a perfect place to relax with great conversation with the bartender junior

they had a laundry service and had our clothes done within a few hours which was awesome

no laundry service.

the other downside is not having self-laundry areas

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more

no supplement snack options continously for kids like ice cream machine, popcorn, chips etc

the pool and toilet werent really clean

pool dirty. no wifi

but i understand how it's not possible in off season (other resorts like toby's charge more their wifi stunk ac

quiet and to us, off the beaten path as we can relax at the pool, sleep well and there is always parking

wifi could have been stronger

wifi could have been better, it didn t really pick up in the room or outside the room

bar and balcony view were amazing but still being refurbished, i can t wait until it s

breakfast provided, the beds were broken , their were never no wifi , toilets were filthy and the towels provided

location was perfect pool was nice and area round the pool was great

i loved the view and the outside pool area was very relaxing.

getting our clothes iron because we had to leave earlier than check out and i was told that the laundry doesn

the spa was really good, but as usual overpriced

room service takes forever too

room service was also great and the staff was very friendly

outside was too cold for me had dine outside because room service wasn t available

shockingly easy access to all the restaurants, beach lounge chairs, pool, activities, etc

$40 for a breakfast that is not that great and the drinks prices at the bar are eye watering

we went with the map breakfast & dinner which was more than adequate

the golf course and the caddy (tony) was top shelf

many pools included an olympic size lap pool, swim up bar and in infinity pool over looking the ocean

as what they have operational during covid, as we were disappointed when arriving to be told a laundry list of

lovely pool and beach

we were in the adults only building

room service was a lil slow so when your food did arrive it was cold

gym is great sports activities at the beach are good when running

location with excellent kids club, beach, pool food and nightly entertainment

ideal for kids and full of space available to seat

location with excellent kids club, beach, pool food and nightly entertainment

ideal for kids and full of space available to seat

also the wifi is awful

building has a washer and dryer in it except c building and i wish they would add a laundry facility to that

the spa was one of the nicest i ve visited and my husband loved the nearby golf

loved the view of the ocean and beach from the room gary in the lobby bar was outstanding room service was

we'd like to thank chantall, suline, curtis, alvin, adoni, the people at the kids club, the activity lady, all

kayaks or paddle boards, we weren't allowed because they felt the water was to rough, but yet kids were out

laundry attendant (sorry i forget her name) for doing an exceptional job and for taking her time to

the place is geared to families with small children, so there were a lot of kids about

thing i didn't like for me as an adult with adult children there was too many kids running around i know it's

wifi is not good.

thing i didn't like for me as an adult with adult children there was too many kids running around i know it's

the breakfast could have more options in my opinion nevertheless it tasted ok.

breakfast was good, the entire place was fun entertainment was good.

we choose this particular location because it had a water park and various restaurants but we didn't have access

room service was slow

the pool table

the breakfast was excellent the staff was awesome the area felt safe

the food the drinks the pool and definitely the beach

late maid service.....ignored my allergies to tomatoes....wifi was weak down close to the beach

loved ordering room service to the room

the mini bar could have some more drinks and include some snack options.