enjoy wild life, nature, a wonderful pool, fresh food, bicycles

the swimmingpool is cool & the gym is a nice bonus

you can also only access wifi from the casa club, not from the cottages that you sleep in

top up you breakfast with some eggs, it s really worth it

lit up by stars, to me that is more memorable than splashing in a pool for a few hours and the kids loved it

, laundry

laundry service was appreciated

ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing

meeting chorizo the pet pig was a highlight

family feeling, pet friendly, and super eco friendly

it had a shared kitchen

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

staff, they allowed us to check in earlier, beautiful decor with lots of plants, well equipped kitchen for common

and bonus of a small kitchen area with kettle, dishes, hot plate

my room had no window on the outside wall of the building, just a window facing the hallway/kitchen

breakfast was a really good spread and open till 12pm and the ocean views fabulous

food is great for an all inclusive, there are pools everywhere and the staff couldn't be

there is no free airport shuttle

breakfast was okay but the new style of serving takes entirely too long

we loved the non-crowded pools, including those with a bar, the bikes you can borrow to go around the 3 hotels

beautiful landscaping, awesome customer service. water park was a bonus!

there is an entrance directly to water park from this hotel but it s closed

gorgeous. super clean. wonderful pool. amazing staff

we loved going to jungala water park and the cirque de soleil show

our kids loved the water park on site

didnt like that you need a shuttle to go to rooms and back to the aquanick and they take long

the resort is beautiful, the water park was a huge hit with our kids, and the staff was consistently friendly

transport from hotel to water park very difficult you need to wait very long time 2- needs to add more activity

the kids loved ordering virgin pina coladas

water park+++++ kids club++++ interactions with characters+++++ restaurants++ rooms+++ pools+++++

was a small miscommunication with staff regarding the laundry

over charged, laundry was not picked up liked promised.

laundry services cost too much

front desk, to the genuine staff in every restaurant and bar, housekeepers, gardeners, security, spa attendants

good location. adults only meant adults only!

submitted laundry for cleaning in plenty of time to get it back a day in advance of my departure

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

our bartender at the swim up bar the first day was amazing.

lots of really nice pools

the 24 hour room service was handy and we used it almost daily for breakfast

also, there is no bank or atm, no minimarket or laundry service, nothing at all, not even nearby, everything

responses in whatsapp for room service are not very efficient, and a gentleman in the reception was not the most

kitchen area, dressing room/clothes storage, safe, iron, hairdryer, huge walk-in rainfall shower, spa bath/hot

the staff in the bar (except the lovely lady she was fab) need to be a little more knowledgeable about cocktails

wifi wasn t working well

was even more impressive with colorful paintings, beautiful furniture, a fully equipped kitchen, laundry

great pool and team, and specially the food in the restaurants and cocktails

heaven bar and taco tuesday had the best food

the suite was spacious and clean with good air con and fridge/kitchen

there are two decent restaurants on site and 24/7 room service

:) also if they include the laundry service with all inclusive price, that will be the awesome

the wifi reception

teens and little kids may get bored

wifi sucks, food bland, room service was long wait at night time , tv on all rooms didn t work

also the room service was great and our room was always clean

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

we found a small food gap between 11am and 12pm - after breakfast ends and before the bars and lunch start

the room service food was not really good

room service was good

turkey products for breakfast meats

it would be nice to have an ice cream bar for an afternoon snack :-)

bedroom was very comfortable, with good air-con, plus ceiling fan; good wifi

is not fluent enough to communicate over the phone and require 2 phone call for most of my room service request

very friendly beach bar open until late evening

the kitchen / food is excellent but a bit to expensive

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

the whole place was super clean and the pool wrapping around the outside of the rooms was so unique

the spa was nice, overpriced they give free facials & hydrotherapy with other purchases

breakfast was good too

two of the restaurants (la marina and hacienda) and kids club were closed, probably due to limited occupancy,

had poor room service

we had to kind of stay on them to keep refilling our mini bar (with things like coffee and water), but that&#

loved the staff (luis, jose luis, everyone at the pool bar was amazing, gustavo (time to make this guy the coo

the included mini bar was a pleasant surprise

about on bicycle assigned to your room for the duration of your stay; or requesting transfer in golf cart

food is nothing special and charge $20 for room service

pool and breakfast were great

the kitchen was not up to standard. they did not have any milk and other food or beverage items.

cheap hotel probably you get what you pay for, better go somewhere else (specially with kids) these people don

very noisy corridor noising kitchen just next to our room and very noisy distribution machine in the corridor

clean nice staff. good free breakfast

every time the kids wanted to go up i had to escort them

gilberto with room service was great, always dropping our food off still warm and with a huge smile

i asked for a drink they had advertised on the bar window and the barkeep was confused about how to go about

this is a family hotel and please don t get me wrong i love kids, however they have such thin walls that we

the beach was nice, pool area was nice, kids loved the soccer field

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

breakfast was very good at both buffet locations

the room with the swimming pool is great!!

to help us with the bags and they never came, that we had to that we had to walk with bags and kids

the hotel is huge and beautiful, the staff was lovely and very helpful. great buffet breakfast!

thought there could have been more on in the black and white bar later

and the spa

room right in front of the beach, with direct access, with a small breakfast place and a pool nearby palm finged

was no outdoor dinner dining option or outdoor beach bar at night which we would have enjoyed

also, no list of spa prices

the food was great in every restaurant, or favourite was los papitos for breakfast and lunch

the cenote in the spa is fabulous

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

she would help us having our kids food pre-ordered and ready for them at diner time

the family pool is great

she would help us having our kids food pre-ordered and ready for them at diner time

we enjoyed the spa facilities, the restaurants, bar, pool and beach

rooms are amazing with awesome plunge pool for when you want to get out of the sun

our kids were obsessed with our private pool

lovely room, exceptionally professional & friendly staff, great pool area and good food

breakfast was brilliant. sea, staff, spa, sun!

they upgraded us to a really nice room for very little extra, with a view of the river and the golf course

tough to get access to bikes for the whole family and need them (or to ride a golf cart) to the beach

they were under construction, with no main pool or easy way to go to the beach

loved the service at the restauarants, the pristine pools and amenities

excellent breakfast; good location

stay was above and beyond, from the room service for every meal if we wanted (the room service breakfast on our

we loved the staff, room service, beach, taco bar, events, drinks

breakfast served to our room in the deck was amazing

room service could be a little slow and no designated bar for palafitos

and aldo went above and beyond surprising us with a private six-course dinner and a romantic breakfast in

24/7 free room service

in the same time, there is no nachos option on the night menu of the room service

the breakfast buffet is great

the gym was small and the equipment needs updating.

pool activities. entertainment group (blue). proximity to ocean. staff. resort.

stayed at el beso adults only that is basically a section of the resort ocean coral where you can have access

we stayed at el beso adults only and truly enjoyed the privacy it offered, while still having access to all

is super friendly, there are only adults pool and different activiites to do

loved the adults only area

poolside bar service was abundant and a cute ice cream parlor was a surprising bonus

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

room service, it takes forever for them to answer and once they do they don t deliver anything,

everything was excellent the drinks food the shows swimming pools

villa del mar restaurant not that good but the alacarte restaurants were very good and room service was excellent

kids loved the pools and entertainments

and then the privilege pool which was lovely and even a kids pool which we didn’t use, but which had the best

there was some confusion with laundry service with them on our last day, the front desk employee in the morning

mardo at breakfast was a great nonstop server

we were dissapointed the kids area was not finished even though we called to confirm and were told otherwise

the waterslides are very dated, crazy golf, arcade both need upgrading as damaged and borderline

the spa prices are little be expensive.

was especially helpful, she made sure everything was easy and even helped with things like laundry service and

also laundry is close

the kitchen utensils were basic but sufficient to satisfy our needs

kitchen had everything we needed

the kitchen was fully equipped with everything we needed

the pools, staff, food, room, beach area, & drinks all were truly perfect

the staff are exceptional (apart from a major attitude problem from the guy who stocks the mini bar in the rooms

saturday the music was on until 2 am, so if you have kids, be ware

breakfast was always good

did not like being harassed to go to a chain resort for breakfast to listen to a presentation about time shares

staff was super sweet and helped me to arrange taxis, answer all my questions, and have same day laundry

there is a lovely pool that we used often for cooling off

we liked that they had parking also

the pool was refreshing and a nice spot to relax when i needed a break from the beach

breakfast was excellent

apparently, the hotel laundry service is off the premises and fresh towel delivery is 'flexible'

they said the laundry picked up all the towels and now no one has any

upon arrival, daily service, pool towels, called cabs, helped with advice on renting a bike and laundry, tours

clean pool

the pool looks bigger in the photos, but was clean and the kids went back and forth from ocean to pool all day

great, pool area and clean

off-street parking

close to beach. well equipped kitchen, spacious and clean.

location close to the beach and walking distance to the bars and restaurants a few private parking spaces inside

the wifi never worked... but i wasn't there to surf the web.

strong smells from the kitchen downstairs and evening music from the restaurant

-also even if there were a few wifi networks in the hotel none of them was available in my room

room service

difficult to find you have to walk trough a restaurant the reception is next to the restaurant kitchen

access to the rooftop with amazing views, small pool and swings

laundry was $85. food was quantity over quality

the food, service, spa and activities were excellent

quality resort with facilities, great pool (although a little cold), spa and beachside is a wonderful getaway

staff, japanese restaurant, italian restaurant, room service, breakfast, pool, mr

the spa was so relaxing

no straws, pool bar closed at 5pm they took all the rafts away at 5

but certainly a pool outside your terrace with your own very comfortable loungers at their 'swim up' rooms

are a couple of concrete squares by the pool that were very slippery

the breakfast choices were limited

only place for breakfast was the buffet

we didn t eat the hotel again after that went out the resort to eat they didn t have any laundry bags in

plenty of pool space and an ok gym

the little kids were restless

c) we hang our do not disturb sign out while our kids nap

good room, very spacious, good bed, good shower, great pool bar with good cocktails, lot s of choice at the

room service very slow

the kids club was great and the boat rides were so fun

it was a great place for kids as well, i went with a toddler and a 5 year old who both had a grand time

expensive room service and discrepancy between booking rate and actual price paid for

staff was excellent - front desk, concierge, restaurants, spa, shops, room service - helpful and friendly

laundry pods are included, water to fridge is filtered to drink, etc

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and

breakfast buffet selection was quite limited, also expected more from saffron restaurant food wise,

the private pool is amazing

the spa was incredible. and the staff so lovely.

the kids jump into you if you are at the wet bar

the kids jump into you if you are at the wet bar

there were no activities to do other than sit at a pool and drink. this is a party resort.

not good, the beach was gross for swimming too much debris, room service was very slow as well as bar service

like secrets moxche, the beach is terrible and the hotel almost doesn t have enough swimming pool,even more

for example shop and spa and tours/taxis are

was not good, the entertainment was not good, the beach was gross for swimming too much debris, room service

room service was hit or miss

room service breakfast is the way to go

have been a little more push to get things going from the entertainment team in the disco and pool side stuff

i loved how the resort had multiple beautiful pool areas and the foam bar was great

the restaurants, the entertainment, the staff, the spa (awesome-a must), the pool, and especially my room

surprise decorated our bedroom with chocolate cake, sparkling wine and a birthday message on the bed

spa treatments very expensive. extra cost to use paddle board

incredibly surrounded by beautiful animals. service very good. good spa thalassotherapy

we loved our plunge pool

no nighttime room service or food

as a family resort, they do a good job of providing spaces that suit both kids and adults

the license to chill bar closes to soon

the spa was a bit too expensive

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they

the drinks in the swim up bar were definitely on point

waitresses in the beach +room is big, very clean and modern +pools are also great, specially kids pool

didn t like the fact that the pool close at 7 pm

when my friends and i went into the spa steam room we were locked inside

food was ok. casino didn't have any air! room has a slight odor!

is family and most of the restaurants are in the family section along with every other facility (spa gym

their buffet for breakfast and lunch has lots of selections

room service took 3+ hours to come when they claimed it would be 45 min

it was a great experience, enjoyed all the food breakfast, lunch, and dinner

the adults only hideaway had the right blend of quiet relaxing space and fun pool party

t do laundry because they charge you per piece instead of just doing a load

and the spa was amazing as well

room service takes forever

beautiful property for families. amazing pool for babies and kids

the slide, zipline and poolbar didn t operate from sun up to sun down

phone calls with the concierge to try locate a pair of shorts that were not returned by their laundry service

spa was ridiculously over priced

lots of variety at the buffets for breakfast, lunch, and dinner

was rather unwelcoming (the eternal sargassum seaweed problem) and recent storms had affected the wifi service

the wifi was bad.

the laundry service is also rather expensive

wifi service

breakfast was great, however the buffet lunch was a bit average

wifi was terrible, we had to have maintenance fix the safe in the room and fix the door lock twice

21 plus no kids just adults enjoying themselves

great (lots of options and they care about allergies) *staff is friendly, helpful and attentive *water park is

breakfast was awesome. good customer service.

the sports bar is the only thing that stays open but there is no dj or entertainment for fun after 10pm, on

attitudes towards guest no room service to clean rooms no warm welcoming not many english speaking

i loved the swim up pool and the royal spa

place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family,

was not very remarkable, most breakfast and lunch options are generic buffet offerings that you'd find in mass

the all-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that

spa was wonderful one of the best i've ever been to i loved it

fruit, sun pool spa kids club

24/7 room service

saving graces were room service staff and housekeeping

cleanliness & the decor. kids club was the best!

they had to be called in everyday to replenish the basic needs like soap, towels, mini bar snacks

kids programs were quite good! my daughter(5 years old) really likes it.

weren't comfy and the sheets had a lot of laundry fuzz on them with minor staining

no laundry facility even though this is clearly advertised. walls very thin.

they offer room service, but the price is high for the quality of the food

close to the airport, pet friendly, reasonable costs, shuttle service to the airport - good option for who is

little in the way of instructions in the room for wifi, facilities etc.

intrusive animals, some confusing instructions with respect to laundry service, expensive tour

friendly staff, great rooms, loads of activities, wide of pools, good gym

and the theme is different every night (mediterranean, mexican, etc) our favorite was the bar on the beach,

if you are renting a car there's plenty of parking and it is safe, close to the entrance

massive property with great pools

the spa treatment i received was exceptional

the water in the water park was cloudy for about 5 days.

loved everything, the kids enjoyed a variety of fun: water slides, activities and playrooms besides the clean

all the restaurants and the kids activities were fantastic

room service took at least 1 hour

entering my room, there was dirty laundry in the closet leftover from the previous guests

there was a guest self service laundry which we really needed and appreciated

also, there are unfortunately only 2 washers and 2 dryers so if you intend to do laundry try to get in as soon

laundry was cheap

after some communication with the staff, the towel is eventually found in the hotel's laundry room

they laundry room could use an upgrade. old machines with tokens that costs around $5 per round

( there s soap and conditioner in the laundry room for free)

it is possible to order laundry service, as well as to use common laundry and drying machine in the hotel

self service laundry for $2 was great

is a self service laundry which i used - i was given 2 tokens (one for washing one for drying) put my stuff on

poor wifi bad food in dinner

you can t order food at the bar in the pools, no ceviche anywhere in the resort (only one with octopus) some

pool and bar

i had to pay extra for top shelf liquor at the pool but not at the restaurant which was weird

it was really difficult to get any alcohol in our room, the mini bar was only ever filled with 2 beers per day

everything that was promised was either pointless, or things like laundry etc

kids area and pool was advertised - there is a small slide in one pool :( 4

breakfast options were plentiful and had a great range of food.

i would appreciate the good work that gerrardo do with playing with kids at the volleyball and tennis

this is a family resort and kids will be running around and making noise