give the best room you have available, if not in the first place, the minute the guest says the wifi is not

the staff were extremely friendly and helpful and the shared kitchen had everything we needed

staff, they allowed us to check in earlier, beautiful decor with lots of plants, well equipped kitchen for common

it had a shared kitchen

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

was especially helpful, she made sure everything was easy and even helped with things like laundry service and

also laundry is close

pool was very nice, great location, close to the beach and to restaurants and such

it was nice to have a small kitchen with some basic equipment

location was great, the pool was directly outside of our room which was a bonus and great for the kids

perfect kitchen suites and right by the beach!

location, staff and pool.

no salt, pepper, sugar or other incidentals in the kitchen.

beautiful property and pool area

parking was off street and secure

they said the laundry picked up all the towels and now no one has any

apparently, the hotel laundry service is off the premises and fresh towel delivery is 'flexible'

upon arrival, daily service, pool towels, called cabs, helped with advice on renting a bike and laundry, tours

air conditioning and wifi works well

difficult for families to monitor kids comfortably

staff was super sweet and helped me to arrange taxis, answer all my questions, and have same day laundry

had a full kitchen with stove/oven, microwave, full size fridge, blender and even real not plastic dishes

the breakfast included was a little inconsistent- one morning full breakfast with eggs the next day

there is a lovely pool that we used often for cooling off

breakfast was excellent

not a real problem but it's street parking which can have it's setbacks.

there is no room service - it's paid extra

it's a jacuzzi/plunge pool with lounge chairs and swings

amazing rooftop and pool. very affordable

parking, which is a real problem especially at the weekends

it would have been nice to have a sports bar like area.

we especially enjoyed the infinity pool

the spa experience was to die for ud83eudd70

kids in the adult pool

breakfast was always good

it s amazing. best pool ever!

two of the restaurants (la marina and hacienda) and kids club were closed, probably due to limited occupancy,

with kids you could only reserve for dinner before 7 pm

the pools closed early and the beach was dirty throughout my entire stay

staff was great. clean rooms...food was delicious....pools were great.

there was some confusion with laundry service with them on our last day, the front desk employee in the morning

it's not too bad as you can sit in the lobby bar and have a drink and there was usually a live musician playing

if you have kids, the will love it here too

coco cafe and room service beach bar

spa is great

:) also if they include the laundry service with all inclusive price, that will be the awesome

a well-sized menu in each restaurant and while i was there they had the buffet and cafe open for breakfast, for

location is very strategic, the waiters are friendly and the breakfast is also very good

oscar at the mix bar by the beach was a fantastic and extremely knowledgeable bartender, and he saw i was

wifi could have been better in the room.

we loved ricardo at the el beso pool and eusebio at the chill out bar who took care of us while we were there

we stayed at el beso adults only and truly enjoyed the privacy it offered, while still having access to all

loved the adults only area

specifically we thought the adults only (el beso) bar should be open longer

is super friendly, there are only adults pool and different activiites to do

rossana at spa was rude.

i couldn't believe a chocolate candy bar was $15 us

everything was excellent the drinks food the shows swimming pools

food was good and fresh, breakfast was the best.

kids loved the pools and entertainments

was even more impressive with colorful paintings, beautiful furniture, a fully equipped kitchen, laundry

it was nice have a refreshed mini bar every day with snacks and water / drinks etc

extensive beach bar menu that was fabulous as well as the liquor selection and the

kids loved the all-inclusive side of things

so nice for kids but wonderful for adults as well

pool, staff, rooms. no reservations needed for dinner.

00 spa coupon from zylara cancun a sister hotel and the receptionist answer with a big laugh that they

bit old, but lack of activities for kids and entertainment

people coming from the party or the trolleys from the room service

is a beautiful property with 7 nice pools including an infinity pool

we didn t eat the hotel again after that went out the resort to eat they didn t have any laundry bags in

plenty of pool space and an ok gym

not much to do on resort for kids

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up

the pools were nice and clean. the spa was very nice. the food was ok.

mar and edwin, our pool always had a warm welcome, smile and a cold drink

there were no activities to do other than sit at a pool and drink. this is a party resort.

was not good, the entertainment was not good, the beach was gross for swimming too much debris, room service

for example shop and spa and tours/taxis are

like secrets moxche, the beach is terrible and the hotel almost doesn t have enough swimming pool,even more

samuel from the pool bar was amazing as he remembered all of our drinks and kept them coming

the restaurants, the entertainment, the staff, the spa (awesome-a must), the pool, and especially my room

the restaurants, the entertainment, the staff, the spa (awesome-a must), the pool, and especially my room

need reservations for restaurants, men just make sure you wear pants wifi works fine everywhere spa is very well

loved the see thru pool and the 24 hr spoon

don t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they

t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

the different restaurants, gifts shops, and even those i didn t get to use the spa, and the gym i love it as

you need to enjoy the spa experience (it is a must)

the weather was beautiful, the pools clean and warm

the staff, the rooms, the pool

help at the pool especially later in the afternoon or ice to your room late afternoon were slow or nonexistent

butlers, the private chef and waiter, the bartender at the poolside bar were all very very nice and helped make

- the spa is a bit pricey, at least for us

transport from hotel to water park very difficult you need to wait very long time 2- needs to add more activity

the food was hit or miss, the pools and water park felt smaller than expected, and the room was more compact

only thing the facility should improve is the room pool

everything from the shuttle service, the swim out pool, the characters, etc exceeded our expectations

i liked the 24 hour room service

submitted laundry for cleaning in plenty of time to get it back a day in advance of my departure

the other service e had was terrible, we were asked to leave a bar because the bartender wanted to leave 3 hours

- 24/7 room service menu is limited - can t order food or eat by pool

unfortunately our experience at the spa and our experience at check out ruined our chances of going back to

of raw sewage near spa area

great range of pool and food and beach options, as well as a spa and entertainment

this was our first time staying at an adults-only hotel, since my nephew just turned 18, and i have to admit

the shuttle drivers are friendly and get you from point a to b quickly

great range of pool and food and beach options, as well as a spa and entertainment

the night shows ewere amazing and the sports activities and gym very good

t do laundry because they charge you per piece instead of just doing a load

expensive at gift shop, taxis and spa treatments

so went to the italian resturant that was open and try to get some breakfast, they said only serve to the

we have ao much fun, zip line , water slide , kids pool and the lazy river so much

the bathrooms in the spa were dirty. all of them.

location was amazing, carlos in the bar was awesome. our room and butler were amazing as well.

don't come to this resort for the beach but the pool area is great

wifi was not working well at all

nightlife seemed very family friendly, as someone without kids there didn t seem to be much to do at

riviera cancun splash is fantastic for families, with plenty of activities for kids, especially those 10 and

rooms surround the diamond club facilities which include the armadillo restaurant, a couple of pools and the

layout the gym was excellent food was good and lots of variety

there was no air conditioning in most of the places to eat and in bar areas.

i love the swim up pool

many pools and great for kids

additionally, the hideaway adults-only side could use a better dj and more energetic music

and many choices vegan friendly carnivores friendly the service is excellent fully refill mini bar service

limited american like breakfast options.

the adults only hideaway had the right blend of quiet relaxing space and fun pool party

my spa experience was

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

breakfast buffet superb, staff very friendly

one pool is more for activities and kids, another one quit and for adults

amazing food. amazing room service. top shelf beverages and great customer service everywhere.

room service breakfast was fantastic and the restaurants for lunch and dinner were sensational

resort for families with kids aged 4+

laundry services cost too much

over charged, laundry was not picked up liked promised.

was a small miscommunication with staff regarding the laundry

the activity schedule will keep you busy throughout the day even if you just want to hang by the pool

all restaraunts were amazing and breakfast and lunch buffets are great

our kids loved the water park on site

room, spa and main pool.

our kids loved the water park on site

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

also, there is no bank or atm, no minimarket or laundry service, nothing at all, not even nearby, everything

pool, amazing view from balcony and terrace.

infinity pool, great restaurant food, accommodating staff, large and comfortable rooms

numerous times we would call to the fronts desk or the room service line and no one would answer

rooms are equipped with jacuzzi, stove, plunge pool. very comfortable bed.

breakfast bar options are decent

very comfortable bed and great shower. delicious breakfast and a shuttle to airport.

clean, modern room. good breakfast.

room service totally inefficient

it would have been nice if there was a bar area in the hotel to purchase drinks in the evening

by the way, world class spa in every aspect too, my wife and i enjoyed a very good 80 minute massage there

the restaurants are 5 star quality and there are 9 pools

the resort i didn't like i had to call to get my room tidy up( more than once i had to call for room service to

we loved the numerous pools and the water park for the kids. the restaurants were awesome .

and jacuzzi size and quality in the room -comfy beds but the size of the queen bed is too small -gym -airco

offered golf cart or bus transport between properties which made it easier

room service was prompt and great

clean rooms, pool, food, good reception

the layout was very strange because there was only one pool next to the lobby.

miniature golf course was fun

room service was awesome too

the fact that you can order room service and it is all included is great

they messed up with spa credits and bill, i had to pay $150 more in my bill for having not the update bill,

nizuc and sunrise have shared facilities but best kids pool and playroom etc is

then it took several hours to download all updates, so the kids didn't have time to enjoy it

laundry service was appreciated

, laundry

was given a better room than the one i booked, great wifi, hot water and ac in the room

very friendly staff, excellent food, nice swimming pool, jungle feeling, clean rooms with good

nice and you can use some small trees activity like zip line and some nets and hammock (great for kids)

bedroom was very comfortable, with good air-con, plus ceiling fan; good wifi

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and

the kitchen / food is excellent but a bit to expensive

fitness centre well-equipped

is not fluent enough to communicate over the phone and require 2 phone call for most of my room service request

vip lounge restaurant and bar were excellent and had great ambiance

i loved all the food available, especially the breakfast and oceana

also loved the fact that it s adults only

our concierge (roberto) and the pool concierge (alex) and server's (daniel and elliot) took amazing care of us

room service app in the room didn't seem to work

breakfast and lunch menu was excellent, food variey offer for dinner not so good.

lovely room, exceptionally professional & friendly staff, great pool area and good food

we enjoyed the spa facilities, the restaurants, bar, pool and beach

the best in riviera maya (maroma beach), the quality of the food is great, not a crowded hotel, spa is great,

breakfast was brilliant. sea, staff, spa, sun!

fitness centre was nice, but opening at 8 am, which is a bit late for me to start a workout

property, you really see the efforts made by the staff + unforgettable beach, it was like a huge pool, it was

1, where music was a bit loud outside until 11 pm and people were preparing and consuming the breakfast from

beach, staff, pool were all great.

is a lot of construction going on right now, 2 bars are shut and 3 restaurants

even room service felt gourmet

stay was above and beyond, from the room service for every meal if we wanted (the room service breakfast on our

room service could be a little slow and no designated bar for palafitos

and aldo went above and beyond surprising us with a private six-course dinner and a romantic breakfast in

the spa experience was nothing short of incredible pure relaxation

also if you have older teen kids there is nothing for them to do that is included in the all inclusive rate

great staff and in-room dining. kids club is great.

the kids

the pool staff had enough different activities nice and clean beach

they are new so they are still building their entertainment staff that does pool activities

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with

she would help us having our kids food pre-ordered and ready for them at diner time

she would help us having our kids food pre-ordered and ready for them at diner time

the cenote in the spa is fabulous

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

no laundry facility even though this is clearly advertised. walls very thin.

weren't comfy and the sheets had a lot of laundry fuzz on them with minor staining

staff free airport shuttle swimming pool clean rooms

the hotel is very near the airport (10 minutes), and the shuttle system worked well getting us to the airport

were there on a sunday so very limited restaurants in the area open, however the hotel had a kitchen with basic

also liked guest laundry on our floor, very convenient although we didn t need to use it

there was a guest self service laundry which we really needed and appreciated

after some communication with the staff, the towel is eventually found in the hotel's laundry room

also, there are unfortunately only 2 washers and 2 dryers so if you intend to do laundry try to get in as soon

laundry was cheap

bikes are for adults only, so young kids could not use them

i liked nothing! the kids hated it! what does that tell you! stay away!

gilberto with room service was great, always dropping our food off still warm and with a huge smile

there were quite a few loud kids in the adult pool

basketball hoop in the pool, waterslide, beach and pool volleyball set up, billiards table in the bar which were

is a self service laundry which i used - i was given 2 tokens (one for washing one for drying) put my stuff on

offered self laundry facilities at a cost

no room service. only self service laundry.

they laundry room could use an upgrade. old machines with tokens that costs around $5 per round

it is possible to order laundry service, as well as to use common laundry and drying machine in the hotel

this took 3 hours one morning when we could have been relaxing at the pool

the breakfast buffet

wifi very intermittent

room service was very poor had to ask 6 times in 1 day to have the room cleaned, after 4 days we

late night bar was shabby and not to resort standard

getting the first room near the laundry an hearing it an slamming doors an children all night

close to the airport laundry room for leaving with clean clothes

we went to pool and we checked out the small but decent gym as well

shuttles do not go in the afternoon, so you need a taxi

newer,great staff, plenty of parking

spa services were priced way beyond any 4 5 star resort i have been too very disappointed but do

place ever good service best pool best team best beds we loved it so much i wish we back soon 100/10 no words

have to use the golf cart to get to the pool and restaurant

night, i was sitting at an outside table of the bar in the lobby and felt cold

even room service was a five star experience

in the same time, there is no nachos option on the night menu of the room service

room service took a long time to show up and then arrived with everything cold

also, there is a resort next door that is not adults-only, so we constantly ran into families with kids when

gym was quite good

i also loved the ice cream stand by the pool

laundry was $85. food was quantity over quality

it's for older adults

the highlight is definitely the breakfast, with plenty of options for all tastes, including gluten free, natural

any crowds , stall , all the stall were fantastic, food also very good , top spirits at the the bar , grey goose

we loved hanging by the pool and at the beach which a was clean

wish the pool was a bit bigger

receptionists, excellent organisational structure if a golf car, early breakfast, ice cubes, etc is needed

loved the staff (luis, jose luis, everyone at the pool bar was amazing, gustavo (time to make this guy the coo

the package we paid for was supposed to include a $150 usd spa credit per person and when we got to the hotel

you can order a ride by golf cart, which is fine and easy, but for using the bathroom or grabbing something

was amazing and laundry in the room is a plus

up the rooms, food was truly horrible anywhere at the hotel (great offsite) lost our laundry, hard pushes for

the price for laundry service is quite expensive, much more than in other hotels we stayed at, therefore we

i would suggest microwave,laundry room, and a vending machine but overall,this resort is fancy and beautiful

full equipped kitchen, laundry and dryer in the room - super

we also utilized the laundry which was needed for us

a part from this, we found bugs, little ants, pool under construction, seeweed on the beach and personal asking

when extra cash for local charges/taxes are asked upfront at checkin, room service should at least visit once

rooms were good with a nice kitchen

breakfast bad

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

the staff, the selection of restaurants and the spa was really nice

even room service was delicious

have an ocean lifeguard on duty, staff to setup/move umbrellas for you, and waitstaff from the bar who will

-could choose from quiet pool

comfortable room and hotel - great service, beautiful pool and beach, and top-north entertainment

only thing they offered was to take my dress to laundry but of course it was not possible because i was checking

laundry facility, concierge said it takes three days to get laundry back with laundry service

more activity for kids

more activity for kids

not like that we couldn't find the kids club, also that the brown bag restaurant confussed us cause there were

there is even a laundry room if you need

this hotel have a mini market, laundry room and a restaurant and essay access to ride the bus to the hotel zone

convienence store was closed, they have laundry. close to the ocean

pool area you will get hairdryer and iron if needed laundry facilities small store in the hotel

the pool was nice for the kids, they have a laundry which was great to use

the bar close the pool.

the resort being all inclusive was an absolute life saver, especially with 2 kids under 4

the room service was the only thing i was disappointed with.

wifi was good

but during the day there are pizza ,sushi bar and

asked for a laundry bag to the room, 6 hours later they sent one to our room, which by then was too late to

got some laundry done and it wasn t much and it was $73

aside from the delay in laundry being returned the staff was super friendly and very nice

we went on trips and there is really no way to grab a quick coffee and breakfast before leaving the hotel

the food, the music evening events, the pool and the beach, we enjoyed the location in the hotel zone and we