didn t have on site laundry as advertised

the swimming pool needs a bit of cleaning.

our room was very comfortable, the facilities we used - pool, gym - were good

there was no internet connection (wifi).

parking is free and plenty of space

room space is less, no laundry service(it will be good even with paid service), but it's having many other pros

we had some spot marks on our bed sheet - no towels (asked for more but got only one to share) - wifi works only

the location it's great the pool and comfortness, maybe it's a little bedroom but it's enough

wifi was very feeble in the room

problems with wifi and a terrible breakfast

parking, quite nice beds

in the 1st floor, last 2 rooms (in front of the gym an the last one), there are many noise for the air condition

was nice to spend some time in the evening by the pool watching the stars

the wifi quality is superb

parking is shared with other hotel, in high season is insufficient to parking there.

no laundry

in amenities; no gym but discounted access to private fitness centre in building, no pool, laundry service takes

breakfast was offered at the property for a good price but i didn’t take it

varietal breakfast，cleaning room ,nice city view when i look out of the window of the room, also there is

pet friendly hotel supposedly

staff were pleasant and welcoming, special shout out to the bar staff by providing me a bucket of ice and glasses

- the staff is super nice (reception, room service and cleaning)

they have a full service bar at pool level, but no bartenders to make drinks

wifi works everywhere and is fast

the shower water was cold and water pressure sucked. no mini bar or fridge in the room.

very nice clean rooms, laundry on the floor, shopping mall few steps. perfect

- free access to laundry on some levels (byo detergent)

was no paper towels or dish towels or dish soap or complimentary laundry soap

nice with a laundry machine and tumbler for free in a separate room in the corridor

i liked that there was a gym and a laundry machine available

the hotel is clean, beautiful pool area, wide choice of breakfast menu

hotel is clean, convenient and the staff is kind and helpful, good wifi, nice facilities and great toiletries

restaurant and lack of room service

very nice, quiet pool area

beach club is a great plus, the kids pool is warm

i needed my laundry to be done, due to communication issue i ended up running to the laundromat but it was

also on two occasions there were loads of dirty laundry in front of the room doors, that certainly was no

it has a small swimming pool and a small gym

there is a free parking area at the hotel.

the breakfast is poor, and the restaurant and bar were closed

balconies have no chairs or lights so useless except to dry laundry

breakfast was very basic (no free bar to use, you order your breakfast therefore it's not

breakfast is convenient, restaurant in the hotel and others within 2 min walk

except for the gym, quite small, and the elements inside are a little bit old

pool on the roof was dirty and very small, the bubbles didn t work (it was more of a jacuzzi than

for example there is no laundry service at all, that's really weird for a 4 star hotel

i made my way to the lobby laundry/storage room and saw a section labeled towels and grabbed two

booked this place for access to laundry which they dont have even though it is listed

there is no laundry service

no laundry

laundry place is at the end of the block and you're within minutes of a plaza with

the listing listed a washing machine available, but then we had to pay for laundry service, so that was confusing

he helps me with my laundry and even post the post-card for me:) really appreciate his help

wifi available and ac

really friendly staff, close to the airport, cute rooms, there is parking

super well located! near banks, oxxo, laundry and also a pick up spot for tours

a beautiful place, friendly staff, great room service and a great breakfast.

the pool was nice and the gym

staff was super friendly and was impressed with the pool and room for the price.

good wifi and nice room!

didn t provide laundry services as written in hotel description.

ado bus station, grocery store, bank, money exchange, laundry service and convenience stores all a short walk

we did laundry service and wanted to do more and they said they didn t provide the service and that it

hotel was great! large room, good breakfast, great pool, overal clean, free parking, decent gym.

pool, gym & outdoor bar were excellent. you truly felt like it was a getaway.

good location, friendly staff, they do have laundry facilities. was quiet during the night.

the wifi was strong and the staff, welcoming

advertised wifi, but it is only available in the lobby and the rooms immediately above it

wifi did not work

wifi very poor. bed very uncomfortable.

the laundry was really cheap and fast (less than a

to the reception and with a window on the back courtyard which staff uses for bathroom breaks and laundry

very quiet lovely air con and the best wifi i ve had in of my world travels

the kitchen didn't have dish washing liquid or a sponge

parking wasn't a problem

great wifi and pool area

no coffee maker. weak wifi

cool drinking water provided, walking distance from the bus terminal (with buses to the airport), bar in the

the ac in the rom was not controllable and was quite cold. the wifi connection wasn't the best.

to the bus station and parque las palapas, very clean, room and bed comfortable, has a swimming pool

parking available

clean rooms, parking, friendly staff. wifi was super. comfortable disposition.

wifi was not working

suite was nice, very spacious, kitchen included in room

clean rooms, parking, friendly staff. wifi was super. comfortable disposition.

the parking is big

there is also accessible parking if you have a car

very good a/c, lovely pool and hot water and good pressure in the shower

outdated, wifi didnt work in rooms

the location and the pool area , good wifi

& let me borrow the front desk phone to fix up issues with my flight the following day, the laundry service was

breakfast was pretty skimpy

cool swimming pool that was ok

the breakfast was simple with coffee, 2 pancakes and fruit, but enough to start the day

and the pool was close the days that we were staying there

there was no laundry in the hotel for laundry you have to give your clothes to reception and they will charge

wifi only worked sometimes in our room

wifi was very patchy

small pool

nice courtyard and an indoor pool

according to both front desk ladies, the kids aren't charge there for he doesn't count and doesn't receive a

rooms are quite spacious, kids were impressed with the 'decor' of the place and enjoyed the pool very much

friendly and helpful staff. spacious room and bathroom. great location. spa was great.

our room was on top of the karaoke bar which played quite late into the night.

clean, location, room service, suite 316 has a balcony,

liked the staff, the location, the pool, beds were comfy & room was clean , there's a laundry service 2 doors

there is a small parking inside the hotel property

great location near ado bus station, markets, restaurants etc. nice pool and friendly staff.

don t have a fridge , parking , kitchen but you are in cancun to explore not stay in a hotel all

and terrible wifi connection only in lobby and pool area

do not provide laundry service, there is no restaurant or bar at the hotel

slow wifi

took our car keys when we parked in their private parking (it's small) and they moved our car without our

the parking underneath was inconvenient to get in and out

parking, had to leave keys at desk

should have laundry on site

no ice machine or laundry room.

daily housekeeping, laundry service if needed

basic gym in hotel, but if you would like one more proffesional it s very close to the hotel

the gym could have been more equiped but it still made the job.

nice swimming pool on the 1st floor terrace, with sunbeds

close to the palapas park, large room with a swimming pool

great place really nice staff the pool is awesome

simple but tasty breakfast, the have a pool, didnt look inviting location central and private parking in

liked the pool

laundry prices were super high

the laundry bill for washing cases of clothes was expensive to say the least worst was how rude and

bar and restaurant downstairs which i didn't have a chance to use

it was too late to take my kids to another hotel (1am) so in desperation we slept in the flooded room (they

pool closes at 9 pm but its understandable

bad wifi

staff bar really friendly!!!

pool and beach access

wifi was slow sometimes & a few times didn't work.

the pool is in need of a good scrubbing some tiling

wifi was limited and the restaurant was a little dark and dingy

right on the beach. the bar waiting staff were amazing - very helpful.

only thing i didn't like is that it didn't have wifi in the room and it didn't have a fridge

bartenders really made you feel at home and always keeping your drinks filled

there is laundry service and so many stores around this hotel

during my stay, the main pool had no water, and the kids pool was also not operational

the parking lot was also convenient once figuring out its location

is terrible (every day your walking to reception multiple times because the card doesn t work), kids pool is

free wifi. nice garden. pool, but did not use.

free breakfast not included in hotel stay and spa not opened for our stay

parking lot is next to the hotel with 24-hours security

the gym had all the equipment needed and the shopping mall right next to the resort so we can walk

breakfast was included, but we still had to pay for breakfasts for two of our kids

the common spaces were modern and stylish and we ordered room service which came quickly and tasted great

wifi only in lobby; no self service laundry as promoted on the website

the location was excellent and we loved the pool with a restaurant

always clean and open late, later than the schedule indicated, and the swim up bar was a terrific addition for

room service did not put the floor towel for 2 days. shower was licking and wrong assembled.

beautiful grounds and pool

the gym and free laundry facilities were great

room was right next to the laundry room and gym

hotel bar is very bad

nice comfortable hotel with a pool

the breakfast buffet was a little disappointing but overall the food was good

the staff didn t mention the cost of laundry, and i had to pay $20 usd when i got it back.

other is that our room was close to the laundry i guess and every morning around 5am there was to much loud

the room we stayed was close to the laundry room so we heard noises every night

laundry was expensive although externally operated this minor detail could be improved.

cluded in all-inclusive)

and also there is no kitchen for you to cook

the pool

the bottom floor there are 3 private rooms open up to the swimming pool

wifi is very fast

she would not give me a fan even though the ac was not working and the wifi is very unstaible

i had to pay double to get my laundry back the same day, ridiculous

order room service they didn t o forgot to come back for the empty plates and it looks bad if we put

the choices of food and options when it comes to room service dinning

party nights, spa treatments

the pool (which is heated) entertainment (every day from around 3 p

although there's no bar or

make sure you get the breakfast option.. close to boats to isle mujeras

location of the hotel is good, it is close to a bus stop, the beach is 5 minutes away, it has parking, a swimming

facilities are clean and basic with tv and daily room service, and a pool, but no all-inclusive perks you might

and pool and staff all good

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff

breakfast was ok but could have been better, that is presentation and taste

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away

the swimming pool area and the beach was very nice. its a good place for family's.

the property provided all-inclusive option for bar and meals and a private beach for use

didn't really like being catcalled by the staff at the pool and beach

the rooms have poor isolation so you can hear all the music from the pool (until after midnight) and cars in

on the website it stated there way free laundry on site

only stayed for 3 nights and we faced a lot of issues, the laundry not working, we got stuck on the elevator,

most probably they did not use laundry liquid

that will add a way better option especially for kids

wifi for 12usd? seriously? tour guide explanation was not very good.

location gives the feel of the real mexican locality with department stores,laundry,great taqueria and the

also, it would be nice to have a laundry room where you can do your own wash

reception ever and they lost my laundry suddenly(saying it was not there ):what is in it for the client(nothing

along with ironing board and iron with laundry bag provided for dry cleaning

hotel provides laundry service for additional payment

no washer or dryer for guest to do laundry themselves

the room service was slow and they dont tell you that its an extra charge if you have a purple band ,

great beach and pool and gym.

the beach is amazing, my kids love the arcade

lack of order,,some guests use towels to save a space by the pool while they go to breakfast, and come back an

should have better laundry service as there were no washer dryer and you have to give clothes for 24 hrs to

additionally, the laundry service proved impossible to use and ended up having to travel out of the hotel zone

excelent activities for kids

pool and the beach are located close to each other so you can use it as a one-stop, and the bar is appropriately

the buffet had different varieties of food every night and the breakfast was always delicious.

there is a beach bar that serves excellent food and drinks

beautiful room with ocean view, amazing soaker tub, serene pool, great vibes, friendly staff, excellent food

room service did not turn down the room and deliver water when requested

the staff assured that i enjoy my time resting in lobby/pool/gym

swim in the pool and a hot shower and lazed around watching movies and ordered some delicious room service

laundry service (for a small fee) was very quick

the walls are very thin. easy to hear outside noise. also the breakfast is very simple.

they have a cost of 200 mxn for parking per day, which was not advertised on booking

clean, the staff was helpful and friendly. decent breakfast

the breakfast was really poor. we couldnt eat that morning.