i started laundry when i got in around 8am and i went to put the second load in the dryer and take my barely

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

we were not informed that the pool was out of service until we went to get in the pool.

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

parking was also close and convenient with luggage

access to a guest laundry room

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked

location was good, close to the airport. i had room service and it arrived in time and relict.

clean, easy location, had a shuttle to midway, security in parking lot

enjoyed our stay, the pool was nice (but small) and the restaurant had good food for decent prices

laundry basket full of towels still over flowing and all over the floor

my kids loved swimming

lovely clean pool with good opening hours, the kids

still kids screaming, chasing each other around the deck, splashing literally everyone (even in the hot

restaurant and bar on site, gym and pool

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

my kids were a little upset that it was being drained

my kids were a little upset that it was being drained

you had to pay for wifi

the shuttle service from the airport is convenient

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

they surprised our kids with coloring pages at breakfast and gave them free candy

we had to call hotel for shuttle ride from cumberland station twice

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the gym was alright and they had a laundry room you could use for free

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

the fitness center and free laundry usage was super handy

very bad signal & wifi doesn t work

no proximal laundry cleaning station

no laundry!

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

wifi keep going out and someone kept knocking on the door late at night

i'm much more into savory breakfast options, so this really didn't suit me at all and my kids were all hungry

the room, the kitchenette/lounge suite and bathroom were very spacious

we enjoyed good breakfast but coffee brand is not good. pet friendly.

the bar food was also really bad

gym and pool with gorgeous view

guest laundry is free and fitness center has everything you need

in one,pool, fitness, laundry, breakfast, staff, uv

location, swimming pool, laundry, and gym facilities

the staff room pool laundry everything

no food available for room service

the gym and laundry room were very useful

staff great. free wifi, laundry and breakfast.

room was clean and beds were very comfortable, could ve used another bar of soap

staff great. free wifi, laundry and breakfast.

breakfast was great. rooftop bar was awesome. pool was great as well.

really appreciated the free use of washers and dryers for laundry

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

my daughter really enjoyed the pool

the room was not very clean; a hair ball from the previous guest and no bar or liquid soap.

desk people argued with me over changing my room when i asked to be moved to avoid screaming kids in the next

i used the laundry service was soooo outrageous.

really loved the hotel :-) the roof-top bar has excellent cocktails and a fabulous view of chicago

i splurged ordering room service for breakfast

will be back in may we hope to use the pool

rooms were nice and clean. kids enjoyed loft beds. aesthetics were cool.

i couldn t order laundry . probably not in time.

the front desk also included free wifi for our stay which was appreciated

the room service speed was excellent

call order room service breakfast was never answered after 20+ rings.

made no sense that room service was cheaper than eating in the restaurant

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

used laundry slip in closet

location is great. clean and comfortable. laundry facilities.

nice area to do laundry with tv and vending machines

charge for room service and food only available from the deli downstairs

room service food was delicious

friendly staff easy parking, not too expensive great location pet friendly breakfast included

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near

also when calling for room service they were very fast, i can absolutely without a doubt say that the next time

that the restaurant and there was no room service available on the weekends

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

which prevented my kids from sleeping

the reviews/hotel website state that there is room service & a restaurant coinciding with the hotel and again

gym could have been bigger with addition of rowing machines.

decent gym

i was able to request a late check out time as well

was quite good and room service was also good

gym felt a bit dark and closed off, as it doesn't have windows and feels a bit like a basement

anything about the room i didn't love, however, if i could change one thing it would be the gym in the building

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get

bed was super comfortable, great gym, rooftop cinema and bars in the actual hotel

there was a great assortment of mini bar snacks that i enjoyed as well

even brought the kids stuffed animals

com) but only a yoga studio, questionable laundry prices (8

multiple restaurants in house, room service, laundry, and there s a steamer

lobby, speak easy, hotel and pool had wonderful atmosphere

only thing that was odd was that i was told i would only get room service if i requested it

and if you want to mingle, just go to the bar downstair in the lobby (or the cocktail club below) friday or

the laundry room is very convenient too

free laundry facilities, good gym and pool

laundry

hotel has great gym, swimming pool as well as a laundry room that is free to use

with the free laundry, my stay felt like home before i continued my journey crossing the country

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

the laundry room was clean and appreciated

laundry didn't

pool and gym closed at 10pm

kids playing in the hallway late at night and pulling on my door handle it made me feel a little

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

no inside pool. no breakfast. no vending machines.

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

no indoor pool but it s worth the stay still .

some atmosphere as only 1 floor of hotel and just a fine dining restaurant - no relaxing bar etc

didn't like that you had to pay whatever you wanted on the bar that should be something that was included in

if you wanted a bar on-site you are at the wrong place

i brought my two kids in the city to see hamilton and the hotel was within walking distance of the theater

i have 5 kids traveling with me ages 12 to 17 that were super excited to swim so that was a huge bummer

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

rooftop bar (was heated/covered) and still awesome even in bad weather

breakfast delivered to the room would have been nice

excellent breakfast

is free wifi in the room and the continental breakfast was nice

not much not to like - but i didn't try to the breakfast or the bar.

loved seeing food and bar options at front

the lobby bar was fun and very friendly

breakfast not included

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

did laundry at hotel, but they ran out of laundry detergent so we had to buy some at a walgreens

laundry at the hotel proved to be quite challenging

no change available for use of laundry machines.

i went down and asked for more, they told me they were doing laundry

access to the rooms or laundry facilities are by key card only or digital key card om your phone this keeps

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

we arrived earlier than expected and they allowed us for early check in

the gym is very small the location was a bit far from the activities we were hoping to see

we enjoyed drinks at the bar on our last night

rooftop bar is mostly inside and can be very loud and chaotic

there is a laundry machine in the hotel available for an additional fee

pool was small but it was fine

spacious room, beds were comfortable, coffee bar in the lobby had tea and hot chocolate too

wifi connection to connect to tv was a nightmare

information on internet said a kids buffet was available

no laundry

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

wish there was coin laundry.

wifi a little inconsistent.

there's also daily room service which is a huge plus during the pandemic

very early check in, gym view excelent, good motivation

website said they had a bar and restaurant but in fact this has been sold off to a separate business

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

points of interest the staff is awesome competent and friendly from the front desk clerk to the bar tenders to

(reception, bar and room cleaning) very good bed and pillows

the kids enjoyed the pool

staff very friendly and gym well equipped

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

we enjoyed the live jazz by the bar in the evenings as well

great location and cool design. gerin at the bar made the best french75. he was awesome.

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

bar and restaurant with great service and offerings

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

one dryer in the laundry was out of order

there was a day the room service was not provided.

location. gym. on site restaurant and bar.

would have liked to have been able to order my breakfast through room service the night before so it would be

liked the location, the pool, parking, the room was perfect, they gym, the rooftop, the service was

easy to get to, lots of parking, and super close to a variety of stores and restaurants

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

loved the free parking, pool access, and on-site restaurant

she did not clean our room after our first night there, because she thought our laundry bag hung on the doorknob

no washer or laundry dryer at the hotel.

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

t use like laundry

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

quiet room, very comfortable beds, close to everything!! free laundry was a nice added bonus..

the hotel is brilliantly organized, with every little detail working: laundry facilities, an ice maker, and

location great, bed comfortable, laundry convenient, restaurant goid.

amenities are great- free coffee, water, ice and laundry (dryer included)

great location, gym and also includes free laundry facilities!!

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

several amazing amenities that enhanced my stay, including air purifier, chilled bottled water, laundry room

love that there is a laundry room (though extremely busy)

location was great, close to a lot of places to go to laundry available!

convenient location laundry facility on site free water bottles to fill there

the bed, bathroom, and gym facilities

book one of their king spa

advertise as pet friendly and truly are

we had the spa room, which is big and amazing room, the best bathroom we have ever had

the room was also spacious for a king and the bedding was comfortable

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

my view was lackluster. wish there was laundry facility.

great location. no laundry. no breakfast. no gym. barr basics

our mini kitchen was convenient

the hotel had luggage storage, early check in and late check out. room was clean, and very big.

walk to most major public transit without jumping on a bid first which is a bit much with little kids

kitchenette was perfect size

room was in great condition, really big and there was a door between the bedroom and kitchen space

simple but plentiful breakfast facilities, and a lovely bar on site made it hard to leave

very good wifi

was cut in my lip my a broken bar glass at the fancy restaurant mercant a la planka - they responded right away

they have is an early check in. and location was great

area for cars not sufficient, bar closes at 9:45 pm on a friday, and no way to grab a quick bite for breakfast

i called for an early check in they kept saying nothing available

location design rooms and view gym

location, free coffee/tea, wifi

lobby, gym and communal areas are fine, but basic compared to other hyatt hotels

to purchase convenient items (snacks, drinks, toiletries if necessary), signage in room with wifi

location, room service, style, everything

also, as expected for downtown hotel, quite noisy traffic 24h although did not prevent us or the kids to sleep

shower had low pressure & took a long time to warm up, the bar turned the lights off when we were sat in it

the kids loved the indoor pool.

spa and gym opening hours with sufficient equipment

we were able to do an early check in, and had a great view! staff was great!

there was no complimentary breakfast

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

also wish they offered a breakfast deal and had laundry facilities

couldnt use the laundry section

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

half my laundry got lost (reappeared but very annoying)

missed the amenities from pervious stays: laundry service, wine happy hour, and 312 chicago restaurant

- the bar and restaurant were closed due to covid, and there was no business center, pool, gym, etc; our glasses

wonderful pet policy and hotel employee at customer service was great

bar at night post theater was awesome

for wifi, 2 bottles of water,gym etc

i didn't like the breakfast buffet. food trays were empty and took too long to refill

lobby restaurant bar and common areas had no air-conditioning

the bar was nice and the bed was comfortable

that the pool closed early.

our room was dirty, lots of young kids hanging around smelling like weed

no laundry room or pool

also giant laundry bins in the ground floor entrance are not a good, welcoming look

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

there is no guest laundry room and no coin or card laundromats within walking distance

allowed early check in, staff was very friendly

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

even though room was close to elevators, noise from them was minimal gym and pools very well equiped and locker

the swimming pool was closed.

noisy air conditioner, no laundry room

not enough towels and next day towels were late (laundry not ready until evening).

the gym was also closed at staypineapple

the gym equipment is very dated but functional.

bed was like a cloud. attention to detail. pet friendly

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

no room service menu

and bathrooms with robes and lovely molton brown amenities, comfy beds, in-room coffee machine, gym facilities

large bathroom and extra room space. well equipped and maintained gym

nothing, really. well, the wifi isn't very fast.

laundry machines in building or surroundings

no laundry service

t have a guest laundry

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

gym was really small, and one of the two bikes was broken

prompt room service with varied menu

we have 3 kids ranging from 11 - 21 and all 3 had a great time in the game room and bar

s restaurant needs to better separate the bar area

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance

are decorated very sporty and gym related

there s no laundry room

rude staff , not cleaning room and no laundry service

for my birthday and my room was upgraded from a junior to a spa suite

the kids and me were sneezing all of the night because of the dust

few amenities for kids

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

is great for kids

were told that we would not be charged for wifi, however it was listed on my invoice at checkout

wifi not free

did not have free wifi

ran out of food at 5 pm and at breakfast time there were kids screaming and running around a room about 20

the lobby bar option was fantastic! wished there were more

after arriving) and when they did, they didn't give me the room i paid for, and instead gave me a kids roll-in

ordered 2 scrambled eggs, sausage, wheat toast via room service

very nice hotel bar with great drinks

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

in addition, it was not credit to my account when i used it for room service

it was late when i arrived and they didn't have room service running.

the gym was also above average for what you experience in most hotels

location and great friendly staff as well as a awesome hotel bar with food

but we also love that they have a kitchen area, free laundry, and lounging space

facilities including common spaces, kitchen and laundry

super friendly and the amenities like the kitchen and lounge areas, a computer with printer and laundry room

to almost everything, staff was ridiculously nice, facilities are new, laundry room, common area, coffee shop

nice location easy to access to downtown , friendly staff , laundry available , kitchen clean

also no laundry facility onsite either

no disney movies didn't send dressing gowns back when sent to laundry

the laundry service was good and back ahead of time

also, my kids weren t comfortable with the smell of weed during our stay, i believe that there should be

great location , friendly helpful staff, nice bar, good gym and very clean

gym is small but gets the job done and we used to the laundry room as well

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

we had a wonderful snack and cocktail in the lobby bar and the hotel is located in the most perfect spot in