i started laundry when i got in around 8am and i went to put the second load in the dryer and take my barely

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

we were not informed that the pool was out of service until we went to get in the pool.

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

parking was also close and convenient with luggage

access to a guest laundry room

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked

location was good, close to the airport. i had room service and it arrived in time and relict.

clean, easy location, had a shuttle to midway, security in parking lot

enjoyed our stay, the pool was nice (but small) and the restaurant had good food for decent prices

laundry basket full of towels still over flowing and all over the floor

my kids loved swimming

lovely clean pool with good opening hours, the kids

still kids screaming, chasing each other around the deck, splashing literally everyone (even in the hot

restaurant and bar on site, gym and pool

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

my kids were a little upset that it was being drained

my kids were a little upset that it was being drained

you had to pay for wifi

the shuttle service from the airport is convenient

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

they surprised our kids with coloring pages at breakfast and gave them free candy

we had to call hotel for shuttle ride from cumberland station twice

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the gym was alright and they had a laundry room you could use for free

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

the fitness center and free laundry usage was super handy

very bad signal & wifi doesn t work

no proximal laundry cleaning station

no laundry!

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

wifi keep going out and someone kept knocking on the door late at night

i'm much more into savory breakfast options, so this really didn't suit me at all and my kids were all hungry

the room, the kitchenette/lounge suite and bathroom were very spacious

we enjoyed good breakfast but coffee brand is not good. pet friendly.

the bar food was also really bad

gym and pool with gorgeous view

i used the laundry service was soooo outrageous.

the rooftop pool and bar are dreamy and unforgettable

was spotless, room service excellent, check in and check out painless and wonderful ambiance

asked for a phone charger at the front desk and room service was waiting at my door before i could even get

we got room service from the downstairs restaurant which was really nice

in one,pool, fitness, laundry, breakfast, staff, uv

location, swimming pool, laundry, and gym facilities

the staff room pool laundry everything

guest laundry is free and fitness center has everything you need

the little bar in the hotel didn't carry anything we would have wanted

staff great. free wifi, laundry and breakfast.

the gym and laundry room were very useful

so close to everything we needed, staff super friendly and helpful, free breakfast

staff great. free wifi, laundry and breakfast.

they have a pool , breakfast and very clean , close to my home

really appreciated the free use of washers and dryers for laundry

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

there was nothing telling you how to log into their wifi unless you were using a computer

pool was ok for the kids

a guest from a different hotel and the lady stopped me at the door but let the white lady and her kids in

the wifi and the fact that it did not have a refrigerator in the room.

room service food was delicious

that the restaurant and there was no room service available on the weekends

never received room service to clean the room

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

of things weren't open yet in the hotel as of summer 2017--like the rooftop bar was not finished and the terrace

i wish the upstairs bar was open more

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get

my room smelled like smoke. room service woman was very rude

had to request to clean the room. out of the blue knocked he door 7am for a room service

the room itself has high ceilings, spacious, clean, and we had a room with a gorgeous view of the sears/willis

additionally, room service was not available for a late dinner and the restaurant was closed

the gym, steam room, and pool were a nice touch also

a lot of young kids running the show makes for a disappointing experience

the pool should be on the roof. the chlorine smell was not awesome.

multiple restaurants in house, room service, laundry, and there s a steamer

com) but only a yoga studio, questionable laundry prices (8

i didn t try the restaurant or roof top pool

pool closed early for a private event. gym is a bit small.

poor service levels. poor room service - limited menu

there was an on site laundry which was very useful

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there is laundry, which is key when on a road trip

then they told us our early check in time

my kids aks for the swimming pool , but the pool not open at that time because the covid 19

i couldn t order laundry . probably not in time.

better food choices for kids.

no free wifi'-very shocking

is an upscale hotel - it was weird that that they charge extra for wifi in the room- but if you sign up for

the restaurant was closed and the room service was limited.

location is great. clean and comfortable. laundry facilities.

nice area to do laundry with tv and vending machines

used laundry slip in closet

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

had ordered room service with a wine opener and when the food came, we did not receive the wine opener

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

no pool and the gym was a bit sparse.

my key did not work for gym. so had to ask reception to open it for me every single time.

the view the view the view!! (from lobby bar and outdoor terrace)

the breakfast was amazing!! more than i expected and i watched a manager clear tables.

free laundry self service was super useful during my week long stay

free laundry facilities, good gym and pool

hotel has great gym, swimming pool as well as a laundry room that is free to use

with the free laundry, my stay felt like home before i continued my journey crossing the country

the laundry room is very convenient too

the laundry room was clean and appreciated

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

laundry didn't

fabric, so beds are uncomfortable, shower is pretty but no place to set toiletries in there, wifi average,

staff was nice and had a bagged breakfast with coffee in the morning

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

no indoor pool but it s worth the stay still .

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

pools, yoga on the rooftop, les mills spin, the cleanliness, stram room, restaurant

level gym, lockers room with steam room & sauna, cute bistro, large trendy rooms, very nice staff - this

only one restaurant offering no room service and no menu in room to place order for pickup.

was very friendly and i loved while i was taking a pilate class or massage, our kids and hubby could also spend

also the spa was

we liked everything it's highly recommended for family with kids.

pool and spa was closed, but it was understandable due to covid. hoping it opens soon!

we liked everything it's highly recommended for family with kids.

booked there so our kids could swim when we got there they informed us the pool would only be open until 4 pm

i loved having access to a nice pool and spa area, and everything downtown was walkable

i had breakfast and lunch there and both were amazing and relatively reasonable in price

the lobby bar was fun and very friendly

they got a gym and the property looks amazing. the interior design was great.

i would have liked to have more equipment at the gym

we had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

we arrived earlier than expected and they allowed us for early check in

bar not open, no room service or housekeeping that i could see

room was wonderful, wifi working well

the gym is very small the location was a bit far from the activities we were hoping to see

it also has laundry room

access to the rooms or laundry facilities are by key card only or digital key card om your phone this keeps

no change available for use of laundry machines.

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

i went down and asked for more, they told me they were doing laundry

there is a laundry machine in the hotel available for an additional fee

wish they had room service

location to walk to the museums , room was really nice , pool and hot tub were nice kids loved it

room service was a plus

room service for making bed, replenishing coffee each day, etc

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

no laundry

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

wish there was coin laundry.

most important - great free coffee in the lobby, and in my case the early check in

would be nice if they had their own restaurant, with room service

the restaurant no longer stays open for dinner, nor offers room service. a missed convince.

sleep on the beds, free wifi was a bit slow and to upgrade to speeds still slower than lte it was pretty expensive

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

the room service was top notch

overall probably the best hotel experience we have had in chicago (kids loved the pool)

loved the pool and hot tub

the kids enjoyed the pool

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we enjoyed the live jazz by the bar in the evenings as well

could not find the switch to turn off the bar lights

great location and cool design. gerin at the bar made the best french75. he was awesome.

bar and restaurant with great service and offerings

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

one dryer in the laundry was out of order

ve been a touch cleaner - floors of the room weren t the best, trays from room service needed to be picked

gym is nice

nice gym

convenient location, helpful staff and facilities like printer, gym and self help laundry were excellent

love that there is a laundry room (though extremely busy)

also appreciated and used the free laundry on the second floor

beautiful old building with great rooms, free laundry with soap and great guest services

location was great, close to a lot of places to go to laundry available!

key card access free laundry facilities and location

amenities are great- free coffee, water, ice and laundry (dryer included)

great location, gym and also includes free laundry facilities!!

the hotel is brilliantly organized, with every little detail working: laundry facilities, an ice maker, and

location great, bed comfortable, laundry convenient, restaurant goid.

food/ laundry credits don't roll over to the next day

t use like laundry

she did not clean our room after our first night there, because she thought our laundry bag hung on the doorknob

no washer or laundry dryer at the hotel.

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

the bed, bathroom, and gym facilities

book one of their king spa

advertise as pet friendly and truly are

we had the spa room, which is big and amazing room, the best bathroom we have ever had

the room was also spacious for a king and the bedding was comfortable

on weekends, they put out games like table tennis, air hockey and table football for the kids to enjoy

not a lot of restaurants and bars directly in this area, but an 8 minute walk will bring you to pizanos pizza

spacious studio room with fast wifi and a massive tv didn't help either

extremely clean and modern. very friendly staff. wonderful breakfast.

on weekends, they put out games like table tennis, air hockey and table football for the kids to enjoy

great location. no laundry. no breakfast. no gym. barr basics

my view was lackluster. wish there was laundry facility.

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

large room on 10th floor with 2 double beds and a good tv, small kitchen area with sink, fridge, microwave and

good wifi

the service at the aire bar was not the best but the drinks, view and conversation were great!

my son and i brought his kids (9 year old twins) to see a city that both he and i fell in love with during

they are pet friendly

only negative about the station is that it is only stairs so requires carrying all luggage (and kids for us)

lounge access, big spacious room, good room service

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

location design rooms and view gym

bar and restaurant are stuffed up with nonaesthetical lamps and cupboards that ruin thesr splendid

i would have liked to see a mini bar in the room or at least a vending machine on our floor.

we had a dog and were on the same floor with other pet owners

shower had low pressure & took a long time to warm up, the bar turned the lights off when we were sat in it

the kids loved the indoor pool.

spa and gym opening hours with sufficient equipment

we were able to do an early check in, and had a great view! staff was great!

there was no complimentary breakfast

liked the swimming pool, the lobby area on the 15th floor

the breakfast made my stomach hurt for days

the breakfast was great!! i love the location of the hotel. the view was amazing.

through booking was included but the hotel said that it is included only for the adults and the kids have to

not enough gym equipment

missed the amenities from pervious stays: laundry service, wine happy hour, and 312 chicago restaurant

hours of the bar and restaurant were odd and inconvenient. staff was nice, but not super nice

i wanted to visit the bar , but it was closed

amenities that most hotels provide for free, which included things like wifi and access to the gym which is

bar at night post theater was awesome

couldnt use the laundry section

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

also wish they offered a breakfast deal and had laundry facilities

half my laundry got lost (reappeared but very annoying)

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

no laundry room or pool

also giant laundry bins in the ground floor entrance are not a good, welcoming look

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

there is no guest laundry room and no coin or card laundromats within walking distance

allowed early check in, staff was very friendly

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

even though room was close to elevators, noise from them was minimal gym and pools very well equiped and locker

the swimming pool was closed.

noisy air conditioner, no laundry room

not enough towels and next day towels were late (laundry not ready until evening).

the gym was also closed at staypineapple

the gym equipment is very dated but functional.

bed was like a cloud. attention to detail. pet friendly

no laundry service

laundry machines in building or surroundings

t have a guest laundry

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

game room fun w kids and queen sized beds were perfect for family

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

the lobby and bar weren't open, but that's covid's doing, not theirs.

the restaurant and room service were not available, and this was not explained prior to

room service needs to be improved

and bathrooms with robes and lovely molton brown amenities, comfy beds, in-room coffee machine, gym facilities

prompt room service with varied menu

we have 3 kids ranging from 11 - 21 and all 3 had a great time in the game room and bar

s restaurant needs to better separate the bar area

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance

are decorated very sporty and gym related

there s no laundry room

rude staff , not cleaning room and no laundry service

for my birthday and my room was upgraded from a junior to a spa suite

the kids and me were sneezing all of the night because of the dust

few amenities for kids

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

is great for kids

were told that we would not be charged for wifi, however it was listed on my invoice at checkout

wifi not free

did not have free wifi

close to candy factory only 2 blocks away i did enjoy the bed also i like laundry room nice big tv downstairs

but we also love that they have a kitchen area, free laundry, and lounging space

to almost everything, staff was ridiculously nice, facilities are new, laundry room, common area, coffee shop

entrance, lobby, traveling facilities (laundry, lounge, various areas)

nice location easy to access to downtown , friendly staff , laundry available , kitchen clean

very nice hotel bar with great drinks

extra service charge for room service, on top of tax and tip, was a little much

after arriving) and when they did, they didn't give me the room i paid for, and instead gave me a kids roll-in

modern and updated rooms with great city and river views, very nice and helpful employees, good gym, and a

the lobby bar option was fantastic! wished there were more

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

the gym was rusting and missing weights.

the extra touches like a bar credit, the high room with a view of the river and club access made the entire

no room service available

no pool , downstair gym

gym is small but gets the job done and we used to the laundry room as well

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

it was clean great location,friendly staff and nice breakfast whole experience was amazing!