i started laundry when i got in around 8am and i went to put the second load in the dryer and take my barely

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

we were not informed that the pool was out of service until we went to get in the pool.

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

parking was also close and convenient with luggage

access to a guest laundry room

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked

location was good, close to the airport. i had room service and it arrived in time and relict.

clean, easy location, had a shuttle to midway, security in parking lot

enjoyed our stay, the pool was nice (but small) and the restaurant had good food for decent prices

laundry basket full of towels still over flowing and all over the floor

my kids loved swimming

lovely clean pool with good opening hours, the kids

still kids screaming, chasing each other around the deck, splashing literally everyone (even in the hot

restaurant and bar on site, gym and pool

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

my kids were a little upset that it was being drained

my kids were a little upset that it was being drained

you had to pay for wifi

the shuttle service from the airport is convenient

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

they surprised our kids with coloring pages at breakfast and gave them free candy

we had to call hotel for shuttle ride from cumberland station twice

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the gym was alright and they had a laundry room you could use for free

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

the fitness center and free laundry usage was super handy

very bad signal & wifi doesn t work

no proximal laundry cleaning station

no laundry!

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

wifi keep going out and someone kept knocking on the door late at night

i'm much more into savory breakfast options, so this really didn't suit me at all and my kids were all hungry

the room, the kitchenette/lounge suite and bathroom were very spacious

we enjoyed good breakfast but coffee brand is not good. pet friendly.

the bar food was also really bad

gym and pool with gorgeous view

i used the laundry service was soooo outrageous.

the rooftop pool and bar are dreamy and unforgettable

was spotless, room service excellent, check in and check out painless and wonderful ambiance

asked for a phone charger at the front desk and room service was waiting at my door before i could even get

we got room service from the downstairs restaurant which was really nice

in one,pool, fitness, laundry, breakfast, staff, uv

location, swimming pool, laundry, and gym facilities

the staff room pool laundry everything

guest laundry is free and fitness center has everything you need

the little bar in the hotel didn't carry anything we would have wanted

staff great. free wifi, laundry and breakfast.

the gym and laundry room were very useful

so close to everything we needed, staff super friendly and helpful, free breakfast

staff great. free wifi, laundry and breakfast.

they have a pool , breakfast and very clean , close to my home

really appreciated the free use of washers and dryers for laundry

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

there was nothing telling you how to log into their wifi unless you were using a computer

pool was ok for the kids

a guest from a different hotel and the lady stopped me at the door but let the white lady and her kids in

the wifi and the fact that it did not have a refrigerator in the room.

room service food was delicious

that the restaurant and there was no room service available on the weekends

never received room service to clean the room

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

i couldn t order laundry . probably not in time.

the room service speed was excellent

service the first evening and it looked like it came from a convenience store instead of your kitchen

did not like that every person who joined the wifi was charged $15

the room and amenities were very nice, bar was a good spot too.

location is great. clean and comfortable. laundry facilities.

nice area to do laundry with tv and vending machines

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

used laundry slip in closet

the gym is awesome

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

which prevented my kids from sleeping

the reviews/hotel website state that there is room service & a restaurant coinciding with the hotel and again

gym could have been bigger with addition of rowing machines.

decent gym

i was able to request a late check out time as well

was quite good and room service was also good

gym felt a bit dark and closed off, as it doesn't have windows and feels a bit like a basement

anything about the room i didn't love, however, if i could change one thing it would be the gym in the building

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get

bed was super comfortable, great gym, rooftop cinema and bars in the actual hotel

there was a great assortment of mini bar snacks that i enjoyed as well

even brought the kids stuffed animals

com) but only a yoga studio, questionable laundry prices (8

multiple restaurants in house, room service, laundry, and there s a steamer

lobby, speak easy, hotel and pool had wonderful atmosphere

only thing that was odd was that i was told i would only get room service if i requested it

and if you want to mingle, just go to the bar downstair in the lobby (or the cocktail club below) friday or

the laundry room is very convenient too

free laundry facilities, good gym and pool

laundry

hotel has great gym, swimming pool as well as a laundry room that is free to use

with the free laundry, my stay felt like home before i continued my journey crossing the country

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

the laundry room was clean and appreciated

laundry didn't

pool and gym closed at 10pm

kids playing in the hallway late at night and pulling on my door handle it made me feel a little

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

breakfast was limited for someone looking for vegan options

breakfast was great love the sofa and seating area of the room

pleasant staff, good breakfast and nice beds.

no pool and the gym was a bit sparse.

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

no indoor pool but it s worth the stay still .

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

i brought my two kids in the city to see hamilton and the hotel was within walking distance of the theater

this is definitely not for families traveling with kids

pool and spa was closed, but it was understandable due to covid. hoping it opens soon!

the welcomed us for an early check in

i brought my two kids in the city to see hamilton and the hotel was within walking distance of the theater

not much not to like - but i didn't try to the breakfast or the bar.

loved seeing food and bar options at front

the lobby bar was fun and very friendly

breakfast not included

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

we enjoyed drinks at the bar on our last night

we arrived earlier than expected and they allowed us for early check in

bar not open, no room service or housekeeping that i could see

rooftop bar is mostly inside and can be very loud and chaotic

did laundry at hotel, but they ran out of laundry detergent so we had to buy some at a walgreens

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

laundry at the hotel proved to be quite challenging

i went down and asked for more, they told me they were doing laundry

no change available for use of laundry machines.

there is a laundry machine in the hotel available for an additional fee

pool was small but it was fine

spacious room, beds were comfortable, coffee bar in the lobby had tea and hot chocolate too

wifi connection to connect to tv was a nightmare

information on internet said a kids buffet was available

restaurant and bar area

everything was great ! location, gym and staff

work out ,visit the spa or just hang out in the pool having your favorite cocktails

courts, pool, and gym were amazing

courts, pool, and gym were amazing

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

no laundry

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

wish there was coin laundry.

most important - great free coffee in the lobby, and in my case the early check in

would be nice if they had their own restaurant, with room service

the restaurant no longer stays open for dinner, nor offers room service. a missed convince.

sleep on the beds, free wifi was a bit slow and to upgrade to speeds still slower than lte it was pretty expensive

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

the room service was top notch

overall probably the best hotel experience we have had in chicago (kids loved the pool)

loved the pool and hot tub

the kids enjoyed the pool

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we enjoyed the live jazz by the bar in the evenings as well

could not find the switch to turn off the bar lights

great location and cool design. gerin at the bar made the best french75. he was awesome.

bar and restaurant with great service and offerings

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

one dryer in the laundry was out of order

ve been a touch cleaner - floors of the room weren t the best, trays from room service needed to be picked

gym is nice

nice gym

she did not clean our room after our first night there, because she thought our laundry bag hung on the doorknob

no washer or laundry dryer at the hotel.

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

t use like laundry

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

quiet room, very comfortable beds, close to everything!! free laundry was a nice added bonus..

the hotel is brilliantly organized, with every little detail working: laundry facilities, an ice maker, and

location great, bed comfortable, laundry convenient, restaurant goid.

amenities are great- free coffee, water, ice and laundry (dryer included)

great location, gym and also includes free laundry facilities!!

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

several amazing amenities that enhanced my stay, including air purifier, chilled bottled water, laundry room

love that there is a laundry room (though extremely busy)

location was great, close to a lot of places to go to laundry available!

convenient location laundry facility on site free water bottles to fill there

the bed, bathroom, and gym facilities

book one of their king spa

advertise as pet friendly and truly are

we had the spa room, which is big and amazing room, the best bathroom we have ever had

the room was also spacious for a king and the bedding was comfortable

on weekends, they put out games like table tennis, air hockey and table football for the kids to enjoy

not a lot of restaurants and bars directly in this area, but an 8 minute walk will bring you to pizanos pizza

spacious studio room with fast wifi and a massive tv didn't help either

extremely clean and modern. very friendly staff. wonderful breakfast.

on weekends, they put out games like table tennis, air hockey and table football for the kids to enjoy

great location. no laundry. no breakfast. no gym. barr basics

my view was lackluster. wish there was laundry facility.

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

large room on 10th floor with 2 double beds and a good tv, small kitchen area with sink, fridge, microwave and

good wifi

was cut in my lip my a broken bar glass at the fancy restaurant mercant a la planka - they responded right away

they have is an early check in. and location was great

area for cars not sufficient, bar closes at 9:45 pm on a friday, and no way to grab a quick bite for breakfast

i called for an early check in they kept saying nothing available

location design rooms and view gym

location, free coffee/tea, wifi

lobby, gym and communal areas are fine, but basic compared to other hyatt hotels

to purchase convenient items (snacks, drinks, toiletries if necessary), signage in room with wifi

location, room service, style, everything

also, as expected for downtown hotel, quite noisy traffic 24h although did not prevent us or the kids to sleep

shower had low pressure & took a long time to warm up, the bar turned the lights off when we were sat in it

the kids loved the indoor pool.

spa and gym opening hours with sufficient equipment

we were able to do an early check in, and had a great view! staff was great!

there was no complimentary breakfast

missed the amenities from pervious stays: laundry service, wine happy hour, and 312 chicago restaurant

for wifi, 2 bottles of water,gym etc

- the bar and restaurant were closed due to covid, and there was no business center, pool, gym, etc; our glasses

amenities that most hotels provide for free, which included things like wifi and access to the gym which is

i wanted to visit the bar , but it was closed

didn't eat breakfast at the hotel.

through booking was included but the hotel said that it is included only for the adults and the kids have to

i loved the view from my room. the complimentary breakfast was perfect.

the bar was nice and the bed was comfortable

clean, well maintained rooms and pool and gym and common areas.

couldnt use the laundry section

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

also wish they offered a breakfast deal and had laundry facilities

half my laundry got lost (reappeared but very annoying)

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

no laundry room or pool

also giant laundry bins in the ground floor entrance are not a good, welcoming look

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

there is no guest laundry room and no coin or card laundromats within walking distance

allowed early check in, staff was very friendly

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

even though room was close to elevators, noise from them was minimal gym and pools very well equiped and locker

the swimming pool was closed.

noisy air conditioner, no laundry room

not enough towels and next day towels were late (laundry not ready until evening).

the gym was also closed at staypineapple

the gym equipment is very dated but functional.

bed was like a cloud. attention to detail. pet friendly

no laundry service

laundry machines in building or surroundings

t have a guest laundry

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

game room fun w kids and queen sized beds were perfect for family

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

the lobby and bar weren't open, but that's covid's doing, not theirs.

the restaurant and room service were not available, and this was not explained prior to

room service needs to be improved

and bathrooms with robes and lovely molton brown amenities, comfy beds, in-room coffee machine, gym facilities

prompt room service with varied menu

we have 3 kids ranging from 11 - 21 and all 3 had a great time in the game room and bar

s restaurant needs to better separate the bar area

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance

are decorated very sporty and gym related

there s no laundry room

rude staff , not cleaning room and no laundry service

for my birthday and my room was upgraded from a junior to a spa suite

the kids and me were sneezing all of the night because of the dust

few amenities for kids

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

is great for kids

were told that we would not be charged for wifi, however it was listed on my invoice at checkout

wifi not free

did not have free wifi

ran out of food at 5 pm and at breakfast time there were kids screaming and running around a room about 20

the lobby bar option was fantastic! wished there were more

after arriving) and when they did, they didn't give me the room i paid for, and instead gave me a kids roll-in

ordered 2 scrambled eggs, sausage, wheat toast via room service

very nice hotel bar with great drinks

the hotel is in a great location, there is a kitchen and a laundry room. was really great

but we also love that they have a kitchen area, free laundry, and lounging space

super friendly and the amenities like the kitchen and lounge areas, a computer with printer and laundry room

is perfect, the rooms, the whole place, the staff is very nice and they have laundry that is working all day

facilities including common spaces, kitchen and laundry

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

the gym was rusting and missing weights.

the extra touches like a bar credit, the high room with a view of the river and club access made the entire

no room service available

no pool , downstair gym

gym is small but gets the job done and we used to the laundry room as well

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

it was clean great location,friendly staff and nice breakfast whole experience was amazing!