wifi was very good

then, as we were exhausted and travelling far for a family funeral, gave us a complimentary late check out

great breakfast with warm and welcoming staff

weren't made aware that you could take away breakfast if you had to check out earlier than the serving time

kids are welcomed

otherwise noise from the exterior laundry storage/delivery area was invasive

a pile of dirty laundry (with food and glass) was left in front of our room throughout the whole stay

the rooms are small, walls need painting, terrible view to some courtyard with dirty laundry baskets, plastic

my room was outside the laundry or garbage area so a little noisy with staff coming and going

it team were brilliant, as i had a problem connecting my ipad to wifi, but they sorted it out for me quickly

at the other options i should have stayed at one of the others next to this one that had a/c and laundry services

checking into our room bags of laundry and trays lying in the hallway, also went downstairs to the bar and they

the laundry service outside my window in the morning.

terrible quality of food at room service . tv didn t work

staff were friendly and very helpful on arrival and departure, the menu was great and breakfast was outstanding

laundry services, though advertised

lovely stay. brilliant massage, good dinner and breakfast. staff are so attentive and kind

breakfast was delicious with a great variety

room had scuff marks and not many kids choices to eat

hotel, helpful staff, great breakfast and food

trams and trains under window was very loudly - in backyard every day at 9 am pick up laundry and garbage,it

was very comfortable, room service quick and tasty, nice staff, close to local retail park for some last minute

there was a good gym and lovely meal in the evening

the health spa is great

comfy beds, fast wifi and huge bath

expense for laundry service, food or cups running out even when it was fairly early into breakfast, advertised

we had some issues with room service one night, they didn't deliver our dinner at all.

the golf course was awesome

nice pool/gym facilities

breakfast excellent. spa and pool nice and warm and clean.

no laundry facilities

morning deliveries right outside my room could here hear every bangclang delivery of laundry and food no hot

dirty laundry piled up in the hall way

a little noisy when loading/unloading for the restaurant or laundry

highly efficient/effective staff that remained friendly throughout my stay. breakfast very good.

problem was a noise in room all night from what sounded like a boiler or laundry or something that just was

girls at reception extended our check out time without any charge and also provided us with room service when

thanks to helpful richard, shuttle driver

we ordered room service various times, the services where quick and efficient

plenty of parking available in adjacent carpark

evening, that it shouldn't be propped open and was told that it was because they were moving the laundry

s from a previous guest in the bedside drawers and also food trays left from breakfast and laundry in the

a pillowcase and went down to let them know and they said it's no problem they will send it to laundry

bags of laundry in reception area

the sheets seem right out of the laundry but had concealer and make-up smudges

laundry trolleys/ cleaning trolley left in the corridor for long periods

more changing areas in swimming pool.

excellent value - free parking, swimming pool with jacuzzi, fitness centre, good choice at breakfast (the haggis

and bus stop right outside to take in you into the city centre/old town downstairs lobby and bar area was a

on front desk, remember the membership i have and gave us the early check in and a cookie/short bread

additionally, the hotel does not offer laundry services, which was disappointing and inconvenient

no self laundry.

location of my room - 1st floor directly above service entrance - bin lorry, laundry lorry and other noises

i found the fresh laundry had a dirty footmark on it, and had a rip and when i reported it, we were moved to

it’s convenient for families with little kids

smell from the laundry room

hotel made it special with rose petals o room etc

extra for parking

poor wifi in gym, limited usb outlets in room

great rooms, ample parking, free wifi! staff were very helpful!

high standard breakfast and room

service was great and room beautiful, great to have free parking too

the bed, duvet & pillows are fabulous-one or the other is usually a pet peeve in hotels, but not here, sooooo

there was no bar or restaurant in the building that we were in and when we rang for room service there was no

the breakfast was good - lovely selection.

room 101 is next to the laundry for the up house staff , very noisy

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

room service as late back from the theatre on night

bar staff, the bartender working on the saturday we stayed was very accommodating- think his name

was comfortable and had everything needed for a 2 day stay, wifi, ironing board, tea coffee etc

the cleaners left a pile of dirty laundry outside our room, this had to be addressed a couple of times after

and prices are higher, but to try and stick me and my husband in the basement room next to filthy laundry,

are there no windows but also no visible ventilation, you have to walk beyond hallways of full laundry trolleys

30 on a sunday morning by the laundry staff collecting laundry bins right next to our bedroom window

lots laundry in corridor on the way to the room

when we arrived at the property all doors were wide open, some delivery/laundry (

he even dropped off and picked up our laundry for us

some issues around wifi and tv

small room poor wifi

lovely bar area & great breakfast, would definitely stay

breakfast deal great

excellent free wifi and use of mobile phone (

tv with all channels was great as was having wifi

and clean, central location, friendly staff, the breakfast buffet was amazing value for money

luggage storage and free wifi

laundry service available

laundry services and room cleaning are very nice

it has a kitchen facilities, laundry facilities, ironing board, bar, many seating areas and close to the centre

self-self laundry with wash-dry and soap is only 4 pounds

there is a well appointed kitchen and overnight laundry service for only 6

the staff were fantastic and organised your laundry for you. walking distance to everything.

advertising,no bar no laundry

the wifi wasn t stable

78 stairs to our room, the continental breakfast and the wifi kept failing

was a bit meh ('fruit'juice, white bread), room not very spacious, wifi downstairs a bit erratic

it was convenient to use the guest laundry

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

wifi was good if you could find it

wifi was so/so. was able to steam on an ipad, but not able to use my computer at all.

unfortunately the wifi didn t work.

great price lovely bathroom good room service

staff friendly, early check in on arrival.

asked for late check out as my flight was at 7pm

good breakfast and room service

say there was anything the i would class as didn't like would've liked a more cost effective room service paying

also the room service was 24/7 which was fantastic

wifi performance in room was poor

and her rude behaviour, specially upon arrival and that too after a long ride with young kids

they really care our experience and trying to accomodate early check in, other services as much as they could

impeccably clean, good wifi, firm mattress, soft bedding

room was opposite a laundry or service base

it s really noisy , you can hear the voices and the laundry machines , we woke up 7am with the room services

room was next to a laundry/housekeeping store

2 hours of waiting sent laundry to be done friday evening , sat at reception until sunday afternoon

furthermore, the absence of usb outlets and laundry facilities is inconvenient

given was right next to the cleaning cupboard my husband had to find the cleaner to move the big laundry baskets

there s no self service laundry. laundry service is a tad expensive.

room, dreadful view of bangkok ladyboys circus tent, the dirty teacups three days in a row, no laundry service

245 second floor, the view was dirty laundry

had clearly not finished as the hallway of the third floor was literally covered in dirty laundry from the night

to enjoy the best of the many independent shops and cafes in the area and relax in the lively bar and restaurant

very responsive to any question, comfortable beds and great room service menu

beautiful building, lovely room. great bar restaurant area, nice staff and nice atmosphere.

place with lovely decoration and facilities, and the staff were gracious in facilitating an early check in to

the room service meal was delicious and we will be back to eat in the restaurant based on that

room not properly hoovered, and bedsheets had marks on them - which might have come back from the laundry that

the bed was very creaky and our room was right next to where the laundry room was and the staff would be in

room was a great size for a family, being so close to reception and the laundry room meant that it was extremely

com page said the hotel offered laundry services but when we arrived at the hotel they only referred us to

the room we were given on arrival was 100 and next to the front door and laundry - noisy with the washing been

room location was in the basement in what can only be described as the laundry room

nearby amenities for grocery, dining, and laundry were amazing

we had do not disturb on the door, toilet paper wasn t topped up when room we cleaned, no laundry service

the gym downstairs was equipped well and it was always easy to get a taxi nearby, extra comfortable

friendly staff, cleanliness,comfort, reduced parking, early check in arranged.

the team also assisted with laundry (perfect for those on a long trip around europe) and even helped my friends

lack of facilities ie. no kitchen or laundry services.

there was no laundry facilities.

good laundry service for 20pounds for a decent size bag

the caucasian gentleman our first day helped us get a laundry service asap which we were dying for

for an apartment the only thing missing was laundry facilities

unfortunately not even an on-site or very close laundry

a washing machine in the apartment, as sometimes we arrived late and would have liked to do some laundry

staff, room, gym, breakfast all fab

phoned to look at room service but was told there wasn t any (although it

breakfast was amazing and quick room service

i had booked a club or suite i would have got use of the spa unlimited for the two days instead of paying 35

timing for kids access to swimming pool is not

the bar is a gin lovers dream with over

we had both room service and ate in the restaurant and the food was very tasty

services like room dining/ laundry are way too expensive

location, coffee machine, room service, laundry, basically everything.

spa is located on a different building and there is no way to get there without going outside the

hotel great location all of the staff were lovely and helpful except for the staff in the bar who were

it should be the role of the parent to teach kids manners but, alas, not all people are considerate

cost of having laundry done

2) i had issues with collecting a laundry 3 times

laundry service is not good, small rooms, weak shower

express service on ironing a couple of shirts but it didn t happen - shirts delivered at normal laundry time

the bar closing earlier than expected! even for guests!

there was no one in reception or the bar and no way i could see to ring a bell or anything

2 weeks of touring scotland we have never had a case where the empty plastic bottles were left by room service

also an hour spa pass was included in the stay, but spa was very busy could not get into the sauna

wifi was not operational (despite alternative solution from staff) for streaming services so

24 hour bar so nice if you got back late and wanted a drink for your

no laundry, no tooth paste,

desk staff, cold rooms, same breakfast every day for two weeks, frequent dirty & damp towels from laundry

location, facilities, cleanliness, gym

hotel, loved our room, kids loved it also spotless clean, 5 star, loved decor the security in the lifts, only

no plug or washing up stuff in kitchenette

noise of the laundry wagon and cages being moved around at 5:30 am - too noisy by far and too early

when asked about a laundry service one front desk clerk said that there was no in-house service when in fact

restaurant only opens for breakfast and dinner, and laundry is quite expensive

the wash and dry laundry facility was useful 5

would have loved a gym and laundry

only issue was our first allocated room number 55 was next to laundry room and desperate for a makeover

info packs in rooms about hotel facilities and timings would be lovely (found laundry, roomservice and spa

there were no bath robes in our rooms and when i asked for them, they said that the laundry was delayed and

noise from laundry room above our room

ample parking

the wifi was appalling and did not work well

about half past 7 in the morning not the best when u are taking a trip away to relax without the kids waking

expensive (probably due to the fringe) & no breakfast included

room service was exceptional especially since i was staying alone so i used it quite

be partying hard until the early hours but this time it was just an escape away from work and the kids

don t open, lack fresh air, slow inconvenient lifts often used by staff to transport large laundry containers

looked like laundry cages or something

staff and was forever on the basement level when it did reach us it was sometimes full with laundry of something

sound proofing from the noise from the bar next door.

gym facilities were very basic, the advertised roof top bar was closed and the breakfast buffet was

there was no safe to store valuables in the room no laundry bag either

girl took to sick kids hospital , then because of snow the trains and buses were all cancelled and no taxis for

room service breakfast was good with some very tasty options

its has all amenities and room service is very good,the bar and restaurant are comfortable.

we decided to have dinner downstairs in the restaurant / bar and that also didn't disappoint

when booking we saw that they had a laundry service

very expensive for a 3 night stay. laundry service that is contracted out is very expensive.

loads of clean and dirty laundry outside our room for too long

there was no laundry

building room size welcoming staff staff did their very best to ensure an early check in

laundry service

i also liked the laundry service and the nice touches of a kettle with tea, coffee and cookies

we even had enough room to do our laundry right in the room

room on lower ground floor, nest to office &laundry

above me, i was on the lower ground which i felt very isolated by as there were only store room, laundry room

keeping- they left empty bottles, chips bag, laundry plastic bags around without throughing them away

no hotel information in the room, for example, re room service, or wi-fi.

wifi was bit poor 4 kids

food in restaurant good, bar area fabulous, great music and a fab place to relax

- loved the pool it was open 7am until 10pm and no restricted times for kids

our bed was uncomfortable / felt like it was lop sided and mattress needed replacing i also add laundry done

breakfast was delicious although top drawer on price at 35pp for cooked options

good comfortable room pleasant bar with a great view of the castle

tables in bar awkward height compared to seating

the hotel itself is beautiful with views from the bar of the castle, stunning in the evening, and my room was

are over a high bath and it is actually dangerous climbing in and out for an older person no laundry

it meant sharing the lift with the cleaning staff and laundry trolley which i am sure was more of a nuisance

a bit noisy out on the main street, and super expensive laundry.

laundry is super expensive and they don t have the laundry bag option, to get a bag on

the pool can be busy at times

arrival, there was some old laundry left on the top shelf next to the safe

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

and next to the cleaners laundry room

laundry service

brilliant value , bar is so comfy with

no laundry sunday.

a little noisy - room must have been next to the laundry or kitchen area or something.

the bar was very busy and i loved that they had local vodka available (ogilvy's) as it is rare to get

busy in hotel bar,had to wait for a seat to order some bar food

wifi in our room nearly impossible to get. very frustrating. public computer not working.