junior suite is nice but weren t able to pick up the hotel wifi from our room which was frustrating considering

they even put tip on the room service water without asking

poor breakfast - the only option were eggs (i think i have also overlooked cereals somewhere)

restaurant was good and nice breakfast

both beaches have a bar and personnel serving drinks

spoke at high speed, didn't give us the wifi, didn't share any information about tours, didn't give us a tour

wifi does not work in the bedrooms, only the eating area

offers different activities in the area such as canoeing, snorkling on bioluminescentic beach, bar and good food

as for the restaurant, all meals took 1h20min or almost two hours to be ready and the bar closed at 7pm when

bar closed at 8pm and we were unable to buy water after this

the room, the details, the gym, etc

despite the remote area the wifi was fabulous

views, private beach area, decent gym, all the activity options you can book with them

all facilities top class, unexpectedly high standard of the gym and breakfast buffe very good

if you stop by the local village, make sure to check out the local art museum (maybe not for kids

even had our laundry done

one thing to note is that the hotel is currently building a beautiful new pool, so part of the grounds are off

made use of the spa for massages which were great, all very reasonably priced

at times the number of kids crying and screaming took away from the setting

kids loved swimming and ping pong and the spa was great

breakfast pretty basic but tasty

recommendation would be either to get in the water or to go near the bar area where they don t typically go

had everything including air conditioning and a great breakfast included

too loud music from the hotel bar from 10am till midnight, which is uncomfortable to human ear: 2 talking

the breakfast is too small

also, a great chef as we enjoyed the shrimp pasta, red snapper, and a light flare complimentary breakfast

the kids club

the gym & the daily free classes were a highlight for us

spa service is excellent

playroom for kids is amazing

service from kids village, breakfast buffet, transportation in the hotel and clean rooms everybody was very

that being said the breakfast was as amazing as ever

wifi works sometimes

there is no choice of breakfast

staff was fantastic especially thomas as the bar tender, server and dj sound man

the breakfast was lovely

in front of the cabana - breakfast/lunch/dinner/drinks could be brought up to you upon request - laundry service

the pool overlooking the ocean was picturesque

fantastic sunset directly from the pool

the beachside cabanas are ideal for a little more privacy, away from the liveliness of the pool

location, settings, breakfast, lunch, drinks, dinner, staff, rooms, pools, beach, activities, locals

laundry prices are expensive as they charge per item instead of fixed price as other locations do

brian arranged an island tour for me, my laundry was done on time

these dogs come by for a pet, very friendly, and sleep on the sun beds (like the ones right out my window) at

the breakfast was

breakfast was very good. personal friendly and flexible.

between rooms very audible from the next room as people talk no balconies no where to dry laundry

staff went in to clean our room and drop off our laundry and left our door open all day while we were sight

gym was ok but the exercise bar was too high for me

great swimming pools for the kids and jacuzzis for the adults

kids park has now gone

says they provide a laundry service but it is an outsourced company and the prices are crazy

pool is clean and has all amenities with access to the beach as well

location right in front of a good beach. breakfast was good. pool was nice and clean.

wifi was spotty and unreliable. resturant food quality was mediocre at best.

place was clean , staff great, good wifi near old town

when checking out, they also asked 350,000 pesos per room for the laundry

staff was attentive. breakfast had wonderful offerings. the physical space was lovely.

the breakfast was varied and lunch was delicious

the staff in the pool and bar are not always kind !

best hotel to go in cartagena with kids, nice rooms, amazing staff and fantastic garden with pool and animals

you're doing laundry

ac was leaking and the laundry service damaged some of the clothes

wifi.and.a fitness.center

good location, it is close to everything; friendly staff, great pool, good food and restaurant

breakfast was very good

breakfast was good and the staff is the best part of the hotel

wifi wasn t working and room small

also, the breakfast was very good, they gave us different options, fresh fruits and juices with mini breads

good location, good staff and the breakfast its fine!!

wifi is not working good

they didn t explained correctly how to get the beach towels or how to use the laundry services, extra time

only one, quite small pool that was overcrowded with kids playing

location,breakfast was excelente.

the included breakfast.

only one, quite small pool that was overcrowded with kids playing

good laundry service and lovely construction

laundry was a little expensive.

excellent breakfast included and fish dishes in the restaurant delicious

comfortable rooms, good breakfast and perfect location

was no help for the 3 adults +65 to take the luggage to the second floor, the second day the room service knock

althought breakfast was good, it could vary or have a menu, not always the same

no a/c in the reception, the only place with wifi

breakfast was quite early so never got to experience it

restaurants, supermarkets, coffee shops, etc ), the airconditioner was excellent, excellent wifi, the overall

reasonable price, breakfast could be improved no safe in the room

location. gym and both one block away. good massage by rooftop pool. jacuzzi on patio

not too many choices for breakfast

room service and breakfast were great!

room was clean, bar and pool were nice and location is good.

no room service after 8pm

the added 50% charge for laundry without telling me but the manager took it off after i escalated the

laundry service a bit slow and overcharged for items we didn't have cleaned.

laundry setup mis communication

hotel is not meant for family with kids

reception is nice but they are not half as kind as the restaurant and bar

free breakfast

breakfast is very basic (scrambled eggs, piece of sandwich bread, and few cuts of fruits, coffee)

curtains didn t work was too bright, wifi connection was poor

the breakfast is okay-it is not 5-star by any standards

worst breakfast ever