location, the swimming pool in front of the fort is amazing

the breakfast was lovely too

the wifi is good

the wifi worked very well

the breakfast, the pool, the service

the road was very noisy the laundry service was extremely bad and

the helpfulness of the reception staff: they helped us get laundry done and organise drivers for some excursions

no choice with the included breakfast, lack of bar and laundry services was disappointing

room and bathroom were on the smaller side and pool was not very big but it did have an amazing view

wifi was awful

there's a juan valdez cafe round the corner and a tostao bakery and laundry 10 minutes walk away

suggest only putting laundry in that s not white or likely to shrink.

excellent laundry service (by the kilo)

) offer an in house laundry

amazing staff. extremely cheap and great laundry service.

handy having laundry service done there for a pretty good price

very friendly staff, two pools, laundry service

swimming pool, breakfast and laundry service

the advertisement states laundry is available, however it isn't.

very basic (one day with fruit, next day no fruit), wifi poor reception in room, opening time for swimming pools

provided a laundry service and returned our clothes folded and clean same day

kept our luggage while we traveled to paso del mango for a few days, and they have laundry service

the bed was comfortable, breakfast was simple but tasty, and we were able to do laundry for a small fee

place - very nice and helpful hosts and staff - delicious vreakfast - nice rooftop terrace - good laundry

only thing is that the wifi wasn t as strong in my room, but that could have been my device s issue and

laundry service was a bit expensive, but that s the only criticism i have

good breakfast excellent staff, laundry facilities

served up on the roof terrace - coffee, cereal, eggs - and there was a good, reasonably priced laundry service

laundry service stain some of my clothes.

got laundry service with reasonable price

the street can be a bit sketchy during the night they don t have laundry

on the same street is a laundry mat and convenience store

no laundry service available at the hotel directly, but laundry was just around the corner

no laundry service but that wasn t a big deal

the staff at breakfast wasn t as friendly.

breakfast was good and the breakfast lady very nice

breakfast on the roof terrace was relaxing and good value

the breakfast is 1 egg and 1 sausage

traffic very noisy, casino downstairs little noisy

breakfast was amazing and the staff were so kind and helpful

it was either housekeeping, or minibar refill or even laundry services

we used the laundry service and they burnt one of the garments at the moment of ironing

stupid wifi, pretty much dysfunction for a 5 star hotel is a joke

on our last day we even got free pizza slices at the pool, a very nice service ;) we only had breakfast (brunch

staff, great location and good restaurant options in the hotel (including a great breakfast)

when we asked the front desk agent what laundry services they offered, she first said, i will ask my colleague

fresh cooked breakfast everyday

room is very small, bed minimal. no service whatsoever at the bar and pool

were loads of delicious options for breakfast, which was situated on the rooftop with the most amazing views of

rooftop breakfast was also a cut above, with fresh fruit and made to order main course

the wifi in the rooms is not very strong, but fine in the public areas.

we loved the pool on the roof terrace that is not big, but a great spot to

room service was also really hit and miss: we had used glasses and two kettles, clearly visible,

the room service waiter asked for extra tip, which i thought was very bold, when tip is already

), some of the staff are wonderful and the food, both room service and attached restaurant, dona lola, is very

they had a rooftop bar but in the 4 days we were there, weren t once able to get a drink (nobody working the

wifi was weak and unable to be used in my hotel room

breakfast very good , lovely service

we loved the pool and the respite it provided from the heat of cartagena

wifi a bit hit and miss but didn t need it as getsemani is so much fun, so get out and see

place and good location but very very very noisy room right on the street, and next to the staff/laundry room

laundry was quite expensive

location in getsemani and easy walking distance from all the historical sites and amenities (the laundry just

restaurants on all sides and within one block laundry service impeccable and

in room, unclean bathroom, very noisy (no insulation), no extra amenities (like a laundry, bar, social place),

helpful staff perfectly situated in the getsemani area laundry service

laundry service was very reasonably priced

they also offer a laundry service

my room was cleaned and tidied up every day and they took care of my laundry at a very good price

small window in room faced into the kitchen/ dining area

they did a nice job with my laundry

additionally my friend was charged for laundry twice

breakfast is oke but not much variety

the staff was very nice and breakfast was just right every morning

also if important for you we experienced hot showers and good wifi

light at the bed does not work, there was no iron in the room as us was told, fridge very loud - laundry service

a little but was that i had to ask three times for my laundry to be brought up to my room, again this is just

laundry service very expensive , and in the first room the sound when the people walk in the second

rooftop bar and pool are guest friendly

room was upgraded, wifi was strong

they even had a laundry service at the base of the hotel

the laundry is literally next door and they provide excellent service

good laundry service right downstairs for a reasonable price, too

beside that in a very central place, with an affordable laundry beside to it

there's a laundry place connected to the hotel, which is handy (and good value)

the breakfast

breakfast and privacy

think the only thing i would add is some variety to the breakfast menu

great reception, helpful friendly staff,, amazing breakfast, and large comfy bed

staff do everything they can to make your stay comfortable and to accommodate you. pool is nice.

the laundry service was turned around in half a day - which we desperately needed post san blas sail

we came back one afternoon to no water, every day i had to get my room rekeyed, no dirty laundry bags or wet

rooftop pool and bar were a big hit in the late afternoon and evenings with both the adults and kids

we asked for early check in, they said check in was at 3 and they couldn't do earlier

the spa and its services are absolutely stunning

breakfast, great location & friendly staff, also allows access to two other hotels pools in

the staff was really nice, great location of hotel, air conditioning, big choice for breakfast

wifi was sometimes flakey and the water temperature and pressure in the shower were not very high

wifi works good everywhere

fast wi-fi and hot breakfast

they also do laundry and have a fully stocked kitchen for your use

and his wife were so helpful to us, sorting us taxis, printing our plane tickets and doing our laundry too

laundry was washed and dried within hours

breakfast should be included and coffee out and available all morning

nice and friendly staff; breakfast was good; the room was clean and comfortable

responded two days after it s happened ) so he just sent the clothes that got wet to the laundry, it felt

breakfast as well was delicious, a spread of fresh fruits, cereals and yoghurts + coffee, tea and

exceptional rooms, wonderful breakfast

lovely big room with a nice tv and aircon. breakfast is not the most exciting

the breakfast was fresh and varied

the room had no windows, it overlooked the laundry room.

very poor breakfast

breakfast could have been better.

wifi not that good

suite rooms and they were connected by a door, which was perfect because we traveled with our 2 kids (5 & 6

they were willing to accommodate our requests and they were willing to do a load of laundry

nice decor , clean rooms , they have a laundry service which we

laundryservice was fast and clean. reception was very friendly. beautiful service

beds were comfortable, bathroom was large, ac was great, and breakfast was delicious

i was pampered, helped with my spanish, served breakfast i loved and they had fiber internet - totally awesome

must say the breakfast was amazing, the rooms were new, and each room has an alexa that helps you hahaha

was in the second floor, they didn t help us with are carry on ,i miss my reserve in the sky bar because when

the terrace and the bar lacked some comfort and sophistication.

wifi was good for remote work

great location and great breakfast as well

laundry service was a rip-off

the laundry prices are daylight robbery

breakfast could have more variety

you're lying very still in the pool sometimes there are large vultures that will land close to you all of a

the hotel has a beautiful roof top with pool and bar and a shady courtyard where you have breakfast

there is a club underneath or if there's bathrooms in communal areas, they couldn't help with laundry (didn't

we also asked for a laundry, that lost some of our clothes

oh also, the laundry was not free and quite expensive, but i guess you're also paying for convenience here

the laundry service is poor despite quick

clean hair in the shower drain, roof was leaking and filler my backpack with water so had to do laundry the next

in the room there are a lot of amenities: a rope for drying laundry, an adapter, a quality dryer, bathrobes,

laundry of our clothes wasn t great

there was no laundry service offered however beer and laundry was only a short walk away offering a great

the pool on the roof was a bonus

spacious, great breakfast friendly staff comfortable bed grandiose bathroom nice upper level with pool

the only downside was the laundry service we received our clothes later than expected and they weren t

best breakfast in columbia during our travel

this hotel does not really have a pool suitable for grownups

pool area bar not in service yet

very beautiful place with a swimming pool confortable bed

in the historic centre of cartagena, this beautiful hotel has a very good breakfast, awesome pool and the staff

in the historic centre of cartagena, this beautiful hotel has a very good breakfast, awesome pool and the staff

great location!!! excepcional breakfast

the pool terrace is a wonderful addition, providing a calm and inviting space to relax

beds are comfortable, a/c is strong and wifi works

staff, drinks in the reception were very reasonably priced, and the laundry service was efficient and also at

can do laundry including machine dryer (smaller places often don't have one)

they have coin laundry

additionally, they even have a laundry service that was pretty cheap to use

you get a towel and the laundry service is super quick

hotel held our bags and gave us towels and toiletries to shower by pool area to accomodate late departure

hotel is beautiful, has great pools for the kids, a delicious breakfast and stunning courtyard and rooftop

they could do more with the rooftop, to make it more 4 star with cabanas, lift up the spa rather than use it

didn t have time to make the most of all the facilities such as the sauna on the roof but the kids loved their

the wifi was fine,,however, the thick stone wall construction impaired good wifi coverage in the room