staff went in to clean our room and drop off our laundry and left our door open all day while we were sight

between rooms very audible from the next room as people talk no balconies no where to dry laundry

excellent pool and pool bar

kids pool area and access to beach

great swimming pools for the kids and jacuzzis for the adults

laundry prices are expensive as they charge per item instead of fixed price as other locations do

brian arranged an island tour for me, my laundry was done on time

the breakfast is just the basics

all around an excellent experience. breakfast cleanliness of the room, staff, amazing.

the breakfast is not good

ac was leaking and the laundry service damaged some of the clothes

you're doing laundry

2 kind guys in the bar area brought orange to the table on a morning/ made coffees in the evening

breakfast isn t buffet

i disliked the plastic sun chairs at the pool, i thought the table chairs were more comfortable.

value, breakfast, the server at the restaurant, clean room..location

wifi wasn t working and room small

the breakfast was the same every day, the space for the breakfast was small.

the hotel is nicely located. breakfast is basic but good for the cost of the night.

breakfast was good and the staff is the best part of the hotel

says they provide a laundry service but it is an outsourced company and the prices are crazy

the staff the room and the swimming pool

pool was superb and the beach front view was extraordinary

pool is clean and has all amenities with access to the beach as well

gorgeous room on the 11th floor overlooking pool & ocean.

laundry was a little expensive.

good laundry service and lovely construction

excellent breakfast and pizza

wifi is excellent

breakfast and room and location

shirley is a fantastic bar tender by pool

the roof top pool/jacuzzi is nice with beautiful views but i have to say the drinks at the rooftop bar are the

the hotel's bar and swimming pool close at 9pm, never had a chance to use them

wifi can be week in the rooms, the tv was useless as it was a smart tv and needed good wifi

they don't have any room service options after 9pm

when checking out, they also asked 350,000 pesos per room for the laundry

the bar staff by pool area seemed overworked and unfriendly

the breakfast was delicious, the animals on the property was so beautiful the pools and hot tubs

enjoyed the variety of the breakfast buffet that s served until 11am, it has a 24 hour gym, enormous pool with

breakfast was great with many choices service was excellent!

they didn t explained correctly how to get the beach towels or how to use the laundry services, extra time

th e bar upstairs

wifi no wifi in the rooms and restaurants and poor quality in lobby and by the pool - no tv channel

really good breakfast.

wifi no wifi in the rooms and restaurants and poor quality in lobby and by the pool - no tv channel in english

althought breakfast was good, it could vary or have a menu, not always the same

breakfast was quite early so never got to experience it

reasonable price, breakfast could be improved no safe in the room

real negative i experienced was my room being on the very edge of the wifi router's reach

no a/c in the reception, the only place with wifi

breakfast staff and how helpful they were

the breakfast was mediocre at best, scrambled eggs, bread, and fruit everyday

free breakfast

the breakfast is okay-it is not 5-star by any standards

wifi constantly wasn't working

laundry service was super expensive

best breakfast ever. i always sleep pretty well in this hotel.

- wifi near the pool area was a bit slow, in the room very good

breakfast was good with unlimited fruits plus whatever you fancied from their menu

clean, lovely pool and really good breakfast.

laundry service a bit slow and overcharged for items we didn't have cleaned.

laundry setup mis communication

the added 50% charge for laundry without telling me but the manager took it off after i escalated the

the staff was great and marly, christian and the other pool bar staff were excellent

was spacious, front desk staff was friendly and helpful, specially cindy

the laundry service could be more frequent.

the lack of compensation for inconvenience with the overpriced laundry service was the biggest disappointment

they also have a spa and sauna thats included

the huge gym, pool, restaurants, billiards, rooms, staff - all working hard during extreme government

breakfast, nice staff, tv was in spanish only tho, nice gym, grabbed a couple of items from the room mini bar

laundry service is good but expensive

and you have laundry service next door of the hotel quite cheap

data mobile signal - no wifi - bad customer service in the reception we gave our clothes to their laundry service

pool was clean and there were comfortable seats nearby

i was not happy that the pool was not open late it closed at 6 pm

poor internet, there is no laundry service even though it says it s advertised

beds were incredibly stiff and uncomfortable, and we had to ask for our laundry to be returned at least 5 times

me to pay for some towels just because they had makeup, when that hotel is supposed to have a laundry the toilet

beautiful view from junior suite room,nice breakfast,every thing was awesome,small swimming pool but no time

the pool, nobody take care of you

here for a day before our baru plans; close to restaurants, great pool and food (breakfast was amazing

the pool area was small and the bar looked like it had old food and old liquor

swimming pool is small

the price for only 12 hours. wifi in room was spotty.

great location. super facilities. very comfortable and specious room. nice roof swimming pool.

the laundry service is too expensive

no hangers or laundry bag in the room

delicious breakfast

super comfortable beds and fast wifi

staff, location, swimming pool, housekeeping, breakfast.

daily breakfast is good with fresh fruit, juice, coffee and nice hot, cooked to order menu

the pool

location, staff, room, breakfast

wifi connection was bad

the breakfast is delicious and has a lot to chose from

first room was very close to the laundry facility, and around 1 am, i could feel the vibration

is faulty, the rooms are too small, the aircon couldn't be adjusted, there is no restaurant or room service, it

the size of the restaurant kitchen was small, they couldn t make eggs to order

room service, basic courtesy is to provide a minimum of two water bottles in the rooms, but the

pool bar staff was excellent, as was reception staff - don't forget to tip; a lot of

room, very comfortable, good wi-fi, good breakfast, an excellent neighborhood, epic views, a casino, well

great room , excelent breakfast, good lacation

hate how ugly the pool water looks but it seems clean but maybe becuz of the rain the water ends up looking

good breakfast, an excellent neighborhood, epic views, a casino, well decorated, a swimming pool, etc

room for the price breakfast included was excellent

security by frontdoor, high payment for laundry. hotel around have much better price

it was under renovation, the gym was closed

the swimming pool has plenty of umbrellas

wifi working only 1 hour in 4 days stay.

the breakfast was excellent with omelets, fruit, breads, cheeses, meats, pancakes, and fruit juice

there is also a great laundry service across the street on the same block (trust me, with the humidity in

of the reasons i chose the hotel was that i needed laundry service

wifi was very weak in the room. the ventilation in the bathroom is extremely loud

not like the breakfast, but since the hotel is very well located i managed to eat out

the breakfast buffet is excellent and eating outside a treat

i had sent some clothes in the morning for the hotel s laundry service and it came back later in the evening

the laundry was very expensive ud83dude14

also, it lacks certain perks (room service for example) to be a 4 star

the breakfast area is no longer at the roof top where the pool is, but i understand why it s easier to manage

the pool was close one day out of the 3 days

i like that the hotel will do your laundry if asked but there is a fee

the breakfast was not good at all

bed and breakfast. very close to the beach and good view

they menu of breakfast was amazing. it was abundant and delicious.

room was comfortable, air con strong and wifi too.

it was very clean and breakfast was ok

there was construction at the pool area at 20 th floor , so most of the time it was closed

and it has bar staff

roof top pool is fab

has a nice rooftop pool and depending on your room, a great view of the bay or ocean

was broken, turns out that s just the way it is and nothing can be done) 5) when i ordered the laundry service

knocking on the door at 8 am asking for laundry.... on a sunday.... pleople sleep!!!

the staff knocked on every single door to ask you if you need the laundry service, so be ready to be up around

hotel charged 50% extra for my requested laundry service, claiming this extra fee was a holiday fee because the

laundry is 9am pick up 5pm drop off, our experience was pick up one day and after 6 phone calls to

late check in, laundry not great but they refunded the charge

were a little unlucky with the laundry service with a dress being torn and two shirts coming back with strange

late check in, laundry not great.

the food was delightful and pool was great

could appreciate the various amenities, whether it was the extensive buffet breakfast, the gym, the pool, club

pool would be a bonus!

one morning we had to get off for a trip, the staff were so good at getting breakfast prepared and even offered

both rooms were awesome, huge bathroom and great breakfast

pool was nice (very small though, like every pool in cartagena), but the room was huge :-)) the

great reception, helpful friendly staff,, amazing breakfast, and large comfy bed

and his wife were so helpful to us, sorting us taxis, printing our plane tickets and doing our laundry too

laundry was washed and dried within hours

they also do laundry and have a fully stocked kitchen for your use

nice and friendly staff; breakfast was good; the room was clean and comfortable

the breakfast for cop10,000 is good too

had to work but there was no wifi at all for two days, i asked the stuff to not clean my room when i left in

wifi is spotty by the pool view rooms

the breakfast could be better.

private parking and location.

room service was great the food was good too one day the breakfast was poor but another the breakfast was great

they had a pool

but a room direction to the pool area would be more quite for sure

swimming pool wasn t available to be used and we rent the place just because of the swimming pool

pool was nice

car parking, close proximity to relatives in this residential area, room had air

a little but was that i had to ask three times for my laundry to be brought up to my room, again this is just

laundry service very expensive , and in the first room the sound when the people walk in the second

light at the bed does not work, there was no iron in the room as us was told, fridge very loud - laundry service

breakfast was my daughters favorite part, the food was amazing

the pool with the bar on rooftop amazing

wifi quality was at times inconsistent

breakfast on the roof terrace was relaxing and good value

traffic very noisy, casino downstairs little noisy

breakfast was amazing and the staff were so kind and helpful

breakfast was good and the breakfast lady very nice

responded two days after it s happened ) so he just sent the clothes that got wet to the laundry, it felt

the breakfast was delicious and varied each day, the staff were helpful and friendly and the wifi is strong

breakfast as well was delicious, a spread of fresh fruits, cereals and yoghurts + coffee, tea and

breakfast was included and it was delicious

the room and bed were very comfortable with strong hot water and wifi

the room had no windows, it overlooked the laundry room.

wifi wasn t working the entire time.

the breakfast here is magnificent! lots of great options, always fresh and delicious

wifi didn t work in the room

facility, great staff, modern and clean room, great multi course breakfast

the laundry service that says free under facilities on booking

really nice staff, made us breakfast to go on the last day when we checked out

when we checked into the hotel, they told us there are 7 things you can choose from for breakfast

internet was good along with complementary breakfast

clean, big room. the kitchen service very good. kind and nice.