staff was unfriendly when trying to change bills to quarters to use the laundry

laundry room is small but it took care of what i needed just have to wait for somebody to

the laundry facility does not work and they don t even have the decency to put an out of order signit

oh the laundry lady rolls around 830am to get laundry and wakes you up so be

was non smoking but had an odor, not really like smoke but it did smell

i loved the breakfast - there were eggs, sausages, pancakes, muffins, bagels, coffee, and other beverages and

were also so soft and i loved that they had a water bottle water fountain right outside of the gym

breakfast was not good as well as juice machine was not working; need extra blanket in hotel

was nice, breakfast was good and well monitored, beds are comfortable, parking is good and close to doors

very friendly and helpful staff, and very good free breakfast

they put us in the room right next to the laundry area (actual hotel laundry not guest laundry)got woke up to

they went out of their way to help us with our laundry and to make our stay very pleasurable

my wifi wasn t working

pet

more breakfast

people were hanging out in parking lot with radios thumping until it started to rain ( thank goodness)

always friendly staff very nice and clean wrong comfortable beds wonderful breakfast

the floor was dirty had mud and was never cleaned my entire 4 night stay, otherwise it was a nice gym

the staff was great. breakfast was ok. i have had better breakfast at other best western hotels.

the time we got to breakfast, it was limited portions

booked smoking room got non smoking got handicap room was not

the room smells cigarette, even though we requested non-smoking room

cigarette holes in the bedding in a non-smoking room

wifi

and appeared to be a room used for storage, the next room we were given was supposed to be non smoking

workers were smoking in laundry area.

the laundry lady's want talk to you they just say go to office i needed clemer towels and she said no

pet friendly and the room is set up in a great way for our cats to be able to be out without the

a little tough for a u-haul with a trailer in the parking lot.

they threatened to kick me out with no refund when i needed to leave my pets in order work.

like a little bait and switch due to small pet;booked a king room, but was called (after cancelation time) that

there was available parking

love being on the first floor, what i did not love was all night long was the banging the kids running jumping

i wish breakfast had eggs and bacon/sausage, but it was a fine breakfast nonetheless.

there was no ice in the kitchen/breakfast area

out of laundry detergent

friendly and welcoming staff. pet friendly. clean and comfortable rooms. excellent breakfast.

i really like the indoor pool for my kids to get tired before bed

complaints except that the covid is affecting having their good breakfast, what a shame

pool water could've been a lil warmer lol

several inches of snow fell and the parking lot wasn't cleared in two days

room clean, good breakfast, good overall service

the shared parking lot with another motel was not the best arrangement.

husband wished they would have had a hot tub along with their indoor pool, but that is not a reason to not stay

bed was very comfortable, breakfast was great and staff was very helpful and accommodating

sheets smelled like fresh laundry

room smelled like a smoking room.

i did only fact that i had a roof over my, wifi and cable tv

no on site breakfast because of covid-19.

i did my reservation it said i can get a breakfast there but that was a lied and my neighbor was smoking mariguana

great breakfast and the kids loved the pool.

kids running up and down hallway all night

no hot breakfast, after advertising says there was.

my kids loved that part especially

parking and cleaniness

also booked for the laundry room access, but did not do laundry, floor was soaked and the area was dark

wouldn’t allow early check in or anything

the pool. and the size of the room was cool.

air mattress for bed masses of roaches in the mirror s holes in curtains toilet ran all night wifi weak threw

pool looked like it hasn t been cleaned in years

spa tub laundry facilities pool and hit tub

sausage for breakfast was not cooked all the way

made pet care much simpler and we

the staff,the breakfast,the cleanliness

if i had any complaints it would be maybe not enough parking.

good view of vehicles in parking lot

i came in to see my kids

breakfast looked amazing but we don t eat pork it would be nice to see some chicken sausage or

the indoor pool was wonderful for the kids since it was so cold outside

breakfast was so so , the eggs had no taste as well as the sausage

i love the general manager jan and then there is a great laundry gal santos.

the on site laundry room was very clean, and the washer and dryer were clean and worked great

it had a laundry room which was really great because we were there for a basketball tournament.

have stayed at this hotel many times because it s clean, convenient, pet-friendly, and the staff are great

easy to find, friendly staff, great complementary breakfast!

we think it was the cleaning staff carts & possibly the dirty laundry shoot

great prices for doing laundry in washer/dryer

the indoor pool is clean and fun

service and free beer and breakfast free parking was nice it was spacious and the fitness room was nice

great room for the price, kids loved the pool area, and breakfast was really good.

laundry room was next to my room

excellent room facilities in suite. on site laundry was useful.

we got a king suite to share with the kids

she didn't have a baby sitter, but it was very unprofessional to work the front desk with kids an they are making

the waffle was very good and so was the cereal my kids said

laundry available downstairs along with gym and indoor pool

like the free laundry the customer service hotel employee was amazing customer service went out of her

the exercise facilities were nice and the complimentary laundry was very convenient

there is a free laundry facility available that is convenient

clean friendly live free laundry

m they have an undefined pet policy

location;free breakfast;located next to a bus stop that heads right to the transpo;laundry facilities & the

staff local gas station right down the street from bill & hillary airport nearby breakfast eatery laundry on

great staff, the laundry facilities needs some work.

in the guest laundry, the washer worked fine. the dryer was not working.

there were cigarette burns in the bedding in a non-smoking room.

this particular hotel has all the amenities one needs down too a shuttle to get you about....

the pool definitely needs some work/upgrading

great shuttle service clean rooms, nice bar

plenty of parking and a very friendly staff.

shuttle from airport was slow arriving and wake up call wasn t followed through on

parking

gross stained carpets

basic wifi was easy to use.

it was very nice and staff was amazing.loved that they had an indoor pool.

very friendly staff and one of the best continental breakfast we have experienced.

laundry is free.

free laundry, fully equipped kitchen and overall suite amenities

the laundry was also free which was a plus

the room and hotel were super clean and it had nice accommodations, gym, laundry room etc

the room was a pretty room and free laundry service.

were kids talking in the hall most of the night

home away from home, beds are so comfy loved my pool view & it's right next door to my office absolutely love

i also like that they allow pets

great hotel and staff. awesome courtyard and pool.

the room service meal plates were never taken up

when attempting to do laundry in the coin operated machines

bed was fine comfortable size room no quarters for laundrychange

machine in laundry

the laundry on site is a huge plus

breakfast was not good

everything especially the free laundry service

new hotel clean. loved the free laundry facilities.

shuttle service was excellent. checking in was easy n staff excellent n friendly.

charged me for a pet when i had none with me

it s right next to the airport, free parking, free shuttle and the staff is wonderful.

the laundry room was clean, but the dryer wasn't working

the couple of times i had to deal with her (asking about laundry) she got hateful and rolled her eyes at me

dirty everything either didn t work or was broken/ missing laundry machines cost $4 to wash and another 4 to

is black mold in the bathroom there are burn holes in the covers and holes in the wash clothes my kids tore

smoke smell in non-smoking room. tv remote didn t work

was next to electrical room, laundry and back door

the pool is small as a kids wading pool

booked after looking for pet friendly

really no complaints. would not recommend the sofa bed for adults, but fine for kids.

com's email that had informed me that there would no pet fee

i would have like a fridge, microwave, and laundry facilities

however, this don t have a pool or laundry

reliable wifi

door they welcome you with a smile, also the hotel smell good, room was clean and smelling great, breakfast was

it s a pet friendly facility so if you are allergic or not fond of pets ask for the non pet floor

housekeeping staff, friendly and helpful front desk staff, good breakfast-laundry-fitness facilities, comfortable

laundry facilities were available on the floor with a counter for folding one s clean clothes

i think you guys need to add a laundry room so we censors our laundry in

price. value. clean. good breakfast ud83dude0b laundry room.

is a guest laundry room on the 2nd floor

the free wifi was terrible. the pool was ok but very cold.

pool great,breakfast great.lobby beautiful

the free wifi was terrible. the pool was ok but very cold.

the breakfast was not free and two drinks at the bar cost $26.

car parking area well lit

spacious. dishes provided. laundry room that works. lots of parking.

had a laundry room that other guest was very helpful with in using and providing soap.

laundry room, dryer exhaust / lint behind dryer

i had to ask for room service twice .

didn t get room service not one time in 2 weeks i had to bring my sheets and towels to the front desk for new

was mediocre, did not greet or show appreciation, laundry room was

the room smelled like laundry that got left in a front loader too long

i personally feel like if you are doing the laundry for a hotel and you see damages items you should dispose

the room service meals we ordered were excellent and breakfast the next morning was good and convenient

the pool smelled, the other kids in the pool screamed alot, and there was liquid

there was a guy that looked like he was pushing a huge laundry basket

she then said that there is a laundry drop on our floor, which was locked

no towels at pool side, had to get our own towels from the laundry

rudely informed me that she was not the housekeeping manager and she didn't have a keys to the laundry

laundry facility was on the 12th floor

how far i had to travel to the laundry room. other than that everything else was great.

we had a hard time trying to get some coins from the night shift front desk to do some laundry only to find

was no guidebook that gave any information about the restaurant/pool hours/vending machines/laundry or anything

the ac worked , the water was hot, and the parking was good!

the pool was being repaired.

facilities offered ex: laundry on site accessible and

the laundry equipment was not cleaned. ice machines were not on every floor.

short of staffs. need more washer and dryer. laundry room should be seperated.

when i used the laundry room there was a transient using the machines

good location near downtown little rock. having laundry facilities is valuable.

they had laundry on site and there was water bottle filling stations. plus the parking was free.

lights went out, and tv after trying to relax and watch a movie, laundry mat out of service , they wanted to

the morning, we either had bed bug bites all over or the laundry was not cleaned well and the soap left on them

pool was very small and amenities were not what was expected for the star level

the staff member let us have an early check in.

drink prices at the bar were a little high

only drawback to this hotel was the lobby bar shuts down early on saturdays before 10 pm

hotel did not offer any food options but the bar was open; made no sense

great location, convenient and new rooms. gym is also nice.

clean friendly staff and even whe the kids forgot stuff in the room they called us right away!

easy to get around. enjoyed the pool, breakfast and staff!

the rooftop bar was beautiful with friendly staff

the pool was up to 5ft deep which had our kids excited as the others went to only 3-4 feet

room was clean, and pool was fun for kids

there was no hot tub with the pool. valet parking is automatic.

dryers were broken in the guest laundry area

good breakfast with great coffee and a nice eating area

the pool was closed

the pool was just what we needed after a long drive and pool towels were provided

the breakfast was great

went down and the lady front he front desk went to the laundry room grabbed two sets and gave it to me

great location downtown clean and nice pool and basketball court the kids really enjoyed it

i can't comment on the breakfast as we regrettably didn't take advantage of it

of us wanted to use it, but because they gave us a small room, we needed the couch for one of my kids to sleep

fact that the availability of the seasonal pool is not communicated to guests prior to reservation

room service, having a suite i expected to at least have coffee and room service

quick room service

no room service

great bar and delightful

had mandated maintaining an uncomfortably low temperature throughout the grand lobby, restaurant, bar and

they need a laundry to dry your clothes

there was no laundry facility and the pool hadbugs all in it

is terrible for such a tall hotel-- there are only three and they are shared by staff with laundry and food

no laundry room

also disappointed in no room service

hotel was great. room service breakfast was awesome!

(these things are subjective, of course) friday night, last call in the lobby bar was at 11pm

beautiful view of river bridge from my room. also a great spot to work out. loved the gym.

flights are hard to get as ride shares and taxis are not available, and hotel shuttle gets booked up by flight

it took a while for the server to come out so my husband went to the bar and picked up a couple of drinks for

comfortable self catering room with dishwasher and comfortable beds. laundry good as well.

no popcorn or popcorn bowl, no laundry bag, no in room information book, no tv channel guide or info and no

i could do my laundry for free but what i did not like with one of the staff thought it was funny to make fun

the staff, the cleanliness and pet friendly!!!

the staff was friendly but not negotiable on having no wifi on their smart tv for the days/nights we stayed

place is supposed to be smoke free environment but the smell of marijuana was stout at elevator/laundry area a

pool, fitness center, and laundry are small and dated, but available

pool, fitness center, and laundry are small and dated, but available

pool, fitness center, and laundry are small and dated, but available

pool was small. kids everywhere. no breakfast.

definitely didn't sleep well, didn't feel safe had to stop at laundry mat and wash clothes because of bedbugs

don't like that the hot water seems to go out every few days and tbe washers in the laundry room don't

room at all had baby roaches on the bathroom floor and it sounded likes someone was pushing the laundry baskets

the laundry room the dryers didn't work too good

i like that they have a swimming pool.

only was the room roach infested, i was placed near the laundry room and the water turned ice cold several times

i was staying the roof leaked, no laundry, no business center and no pool so the only amenities were breakfast

no pool, no laundry to use, day staff was not friendly

no guest laundry on site, and staying for a long period of time, that would be great to have.

everything was new, price was good, parking was close.

need to have laundry done so you can have more then one face towel

towels but had to wait until morning to get enough for everyone because staff was still doing laundry

the uncommonly large dirty laundry bag that is provided in the closet is extremely helpful, resourceful, and

clean laundry facility

the spacious room, the design and the breakfast. i love frosted flakes

no laundry facility

complimentary shuttlebus to airport-lit

the late check out this year

didn t get to swim there were a bunch of kids and they took over the pool til 10 pm

loved that they had a shuttle to the venue nearby, the hotel bar being open when we got back was great

parking was ok but i would prefer to have been more in front of the hotel

i didn't get to use the pool because it rained but it looked nice from the window

pool, surrounded mainly by concrete, was in full sun and in july heat was not an appealing option

we were too tired to go out, so we ordered room service and the food was delicious

the pool was kinda dirty, the outdoor fire pit was broken, and the king suite did not have a jacuzzi

fun bar event with live music was happening the night i stayed there

facility was really great. food at bar was great

pet fee is outrageous

staff and accommodations are amazing and the bar and live music are amazing and so is the food

and great gym

loved the laundry facility. room very comfortable.

very pet friendly

they even made cookies every night for my kids

the breakfast was wonderful and the indoor pool and spa wonderful as well

breakfast was fantastic and the cleanliness of the room was outstanding.

the restaurant is closed and the floors, especially in the laundry room are flithy

the laundry room and outside entrance

algae in the swimming pool

alley long and narrow, entrance and exit were the same, deep runoff groove with one side of the parking lot

pool was not as expected

the sink in the room didn t work. the dryer, when i washed laundry didn t work,

staff is nice. i used the guest laundry which was convenient. indoor pool.

breakfast was very limited, no milk or cereal. pool was not open.

the pool not clean.

was told there was a pet deposit that would be refunded after checkout

can't say there was anything i didn't like except vending machines empty and no laundry for guest

great location, friendly staff, nice rooms, pet friendly!

not pet friendly

location and breakfast was awesome

big parking lot

the atm should be located in the room where the laundry service is located

great laundry facility

laundry out of order all 4 machines

pool to bad pool was not operating

very clean, no pet fee!!!

breakfast was excellent with lots of variety; bed was super comfortable; laundry room was great

it was clean, updated, and close to the freeway. the breakfast was delicious as well.

everything except breakfast

loved the cleanliness and kids loved the indoor pool

there was a cracker barrel restaurant across the parking lot

very clean, good breakfast & the staff was extremely friendly.

contacted the property prior to arrival to inquire about the pet policy and any additional charges

the indoor pool was very nice and the breakfast was great!

thing to keep in mind is the pet fee, which was $150 a bit of a surprise since we re used to much lower

the front desk staff and kitchen staff were very friendly and ready to help when needed

room was next door to the laundry & ice machine

the pool did not look good at all

parking area.

have good staff,supper clean,nice pool area,wonderful breakfast line,and a very pieceful quit

gym equipment did not work, breakfast was cut short and it was hard to find things in the hotel.

good, had ac in room and fridge (also tv which i didn't use) has guest laundry and pool as

they didn't have any laundry detergent or anything to wash my clothes!!

the pool was not in working condition and had not been in a very long time,

was banned from the property when we didn't do nothing wrong we cleaned up if i seen trash in the parking lot

rear exit/entrance near pool is where the smoking and drinking happen and was not very clean with overflowing

clean, safe, laundry, bed was amazingly cozy! so warm and soft

my kids had a blast playing miniature golf, pool, and other games

i liked all of the activities for the kids, mini golf, games in the lobby.

rooms, large flat screen tv, good breakfast , and an area to play games and lounge for kids

this was one of the reasons we booked here to use the pool so that was disappointing to the kids

after i asked the housekeeping man/woman who was he the boss and they informed me that he was the laundry man

laundry

laundry facilities include one washer and one dryer and close at 9pm

was seating out there almost all night and he was smoking which our air draw the smoke right in the room

that the pool wasn't yet opened. also there were not no single beds left that were smoking

we had no laundry basket in our room

laundry ... guests left laundry in machine or dryer for hours at a time

we also loved the indoor pool and gym

and i was very impressed with the updated, spacious kitchen area

extremely clean, spacious room & loved having a little kitchen in my room even though i didn t get to utilize

guest laundry was closed.

single thing from the moment we pulled into the parking lot was perfect

wonderful breakfast

courteous well informed staff, meal at end of day as well as breakfast

very friendly people, clean room, nice breakfast

i love the cleanliness, front desk clerk, fitness, pool, laundry and outside area

i didn t like that the gym was small but that was just my personal preference.

loved the p.m. bar snack and bar tender!!

the amount of water in the elevator and hallways from pool use.

couldn't even get wifi going

there really could have been a more variety of foods at the continental breakfast.

pool area was also very well kept

the breakfast was great no complaints and the staff was very friendly

had a non-smoking room, but the room itself smelled of old, lingering smoke

parking lot small

had to get a laundry cart to assist getting our luggage to our truck

the room had no laundry bag or shampoo available

they should put a change machine in the laundry room or have the front desk carry quarters for laundry

pool far away from room

resonable pet fee.