the cafe in the pool area was good with nice food and a large menu

price paid included continental breakfast and entrance to thermal pools

breakfast very minimal but good as we wanted to get into the pools

nearby cafe theatre bar and restaurant

the spa pools are amazing. the beds are so comfortable

we arrive we couldn't find parking and they only let 2 towels(yellowish))in the room for 3 person and the sheets

i was charged for the pet, though in my booking confirmation it was stated that it's free of charge

friendly staff, nice people, clean room, good parking

away thinking there would be somewhere else in fortuna to stay,but after 3 hours of sitting in a bar next door

central location, parking ok. room was clean

the wifi coverage was a little spotty so that could've been better.

now out of season so restaurant and bar was limited service

lack of the spa was an upset, especially since i'd checked it's open days on booking

staff and beautiful hotel, plenty of on site parking

went for a winter spa break- which looked amazing value for money

located in an industrial area , there is a sports bar next door

& bar were not staffed

staff especially the man on reception who also worked in the bar and restaurant

parking under building

bar is not expensive and restaurant is again not expensive

spa and pool facilities were excellent

the room was comfortable and the wifi excellent.

bar kitchen not open at 7

the bar next door was lively and the restaurant excellent

well-maintained hotel set in beautiful, peaceful spa village

would need irons- i have never come across this problem anywhere - most hotels at least have a laundry room

you cross over the road ( not busy) to hotel termal for breakfast

the spa and the room

also the snack bar was closed and the restaurant wasn't serving food after 4pm which is disappointing given we

the pool area is great and it wasn't overly crowded as off season

casino bar was a great place to sit and chat over a beer

great value and used pool for two full days which would have cost 42 alone

large swimming pool could do with a little maintenance, a few tiles missing at the steps leading into the pool

bar closing during the day so limits options a little especially as hotel check-in 3pm

no playgrounds for kids..

lounge area for nights to sit around with friends after being out for a meal other than bar area, although there

the spa to be open more frequent, but maybe because it was february

rooms are good, and comfortable. wifi is decent.

this hotel shouldn't be confused with the spa facilities that the town is famous for.

the spa was small but good

clean, excellent facilities, local bar below serving delicious food and drinks

breakfast in the bar so need to ask for fruit and yoghurt

there's also a secure parking included in your booking

wifi and tv worked fine

normal deasent hotel. own secured parking place

how to use the phone - specifically- what numbers are needed to dial to call room service, laundry and the

very quiet. dinner served in bar area.

good breakfast

was rock hard, they didn't have enough staff in the bar area or restaurant, thought it was a spa hotel and was

was very nice and approachable; plus helpful in changing our room on day 2 since the wifi (in certain rooms we

poor wifi. wash basin cracked

bar area good but no food on a friday

comfy beds, very nice staff, bar open until 23

would have been nice to have been able to enjoy a glass of wine after a journey, but the bar only served coffee

the shower should have a bar to hold onto for shorter people or handicapped people

spa had an issue and we were unable to use

wifi was not good

for keeping a pet overnight plus signing a form and generally feeling unwelcome for bringing a 10kg dog on a

very slow wifi

knew the spa was not open, but we thought the indoor pool was part of the hotel, but it was a municipal one next

also, affordable ironing and laundry services

couldn't get a drink at the bar after 11pm in the hotel bar on the saturday night even though we had been sitting

rooms good clean and adequate for stay. bar restaurant service very poor could not recommend

very impressed with the food and wine we ordered from the bar along with very good service

fantastic breakfast and very friendly staff. very good facilities with a great pool.

this hotel is pet-friendly, so we guessed that it was probably a movement from a dog

convenient room, clean bathroom, good location, fast wifi

on our outward journey, the hotel staff had recommended that we eat in la togo tapas bar about ten minutes walk

wifi is not very good

wifi not always available in room - but always available in lobby and public areas

service (laundry ironing in express service, early breakfast, etc), spacy room, large bathroom,

quiet and near some nice bars and restaurants

the bar terrace was closed in the evening we stayed

wifi was slow

just 1small point, i smoke and terrace bar where you could smoke was not open all the time.

no room service for drinks, snackes, coffee after midnight

although we did not use the facilities ie cafe bar restaurant it looked excellent

we requested late check out and that was no problem and we were not charged for it either

wanted to have an early lunch at the gastro bar but they weren t serving it yet when we asked even though it

mini bar with water much appreciated

comfy bed (if you dont count dirty laundry)

no bar facilities after 12

small childrens gaming area, gymn and small pool

clean,no language barriers & very polite, pool & gym inclusive

believe the hotel's restaurant was closed 3 of the 4 nights we were there and instead they held kids parties

i did order for an iron and they confirm they just have laundry services.....

limited room service

the gym could have been more equiped but this is super minor.

kids around the pool

this disappointment continued to breakfast, when we were informed, that the kitchen were not going to provide

too basic, gym is too small, no complimentary mineral water

we had room service we were too tiered to go out they did not get the salad right wrong type of lettuce no

no room service after 11 pm

no explanation of breakfast, wifi etc

wifi is stable

there is a small gym which is a bonus

can a hotel be dog friendly then claim you can't take your pet in the dining area because of allergies

fast wifi

the room service came every day and by the time i returned to the room every evening, it was as if

paula, escorted me to my room to help me understand the key system and later put the wifi on my smartphone

checking-in in easy with super early check in times and late check out times provided as standard

the wifi keeps dropping out would only score 1 out of 10

wifi good - sufficient for streaming films

free wifi and tea/coffee, kettle, hairdryer, toiletries in rooms

wifi did not work at all and i needed it for work

sushi on the menu for room service does not rock my boat

times; colors of furniture and walls like in a prison (strange green); noise outside the window - bar open until

no bar in hotel and while there was a cafe/ bar adjacent it lacked atmosphere and comfort.

finding the hotel parking. wifi struggled in our room

the free offer of a spa happened to be a 40 min car drive out of town with small costs when you get there

the noise down which to be fair most of them did , the saturday night was a wedding and we had a kids bouncy

d love it even more if there was a swimming pool; there s lots of space outside for a pool

very well located, good price, close to bars and restaurants in the old city, helpful staff, good wifi, very

has no pool and it was 45 degrees but we were prepared for this

) with ev chargepoints

the laundry prices were a little high but we appreciate reasons for that

friendly central hotel with daily room service

is dog friendly which is a criteria for selection of a hotel when traveling with our pet labrador

breakfast very friendly and knowledgeable staff, room great view good and rooftop swimming pool for the summer

wifi is poor

spent 2 nights in this lovely hotel and had a superior room with a gigantic spa bath

stopover, a very modern and clean hotel with excellent bar and restaurant attached

perfect parking in the shade which is a must in summer time in spain

restaurant open for dinner a bit late for us, but we had tapas from the bar earlier.

a comfortable place to stay, free parking, very good restaurant and coffee /tapas bar too

lady at reception told us directions to the spa / gym and when we got there it was closed for 2 months

, no pool due to covid restrictions

staff was not so friendly (especially the guy at the gym

too cold to use the pool on this visit i'm afraid, but it did look inviting

wifi practically useless in our room 203, don t have that room if you go

laundry facilities available with in the apartment, ideal

very spacious two bedroom apartment with the laundry room and two bathrooms

good laundry equipment and arrival cleaning pack (washing up liquid, dishwasher tablet, laundry tablet,

lot of space, also the sitting room and laundry room were spacious

lots for kids to eat

staff from booking in mealtime and bar were excellent the man that gave us a wake up call rang a taxi and made

many free parking lots, good wifi and cleaning of the rooms is quite good

wifi virtually non-existent - very disappointing

seating in cafe/ bar not particularly comfortable

and spacious room, with ensuite bathroom and super comfy bed

no tea & coffee in the room, mini bar prices also pretty high e.g. jar of jellies 6

around 7 pm with hungry kids and hotel had no dinner service or any food until 8:30 pm

spa was closed

booked the hotel because it is pet friendly

reasonable location, loved the swimming pool, sauna, jacuzzi and gym

comfy bed, tea and coffee making facilities, good position, free parking and wifi

location and car parking

from the cleaners to the bar staff , we had a late flight and booked out of the room and left our bags in the

convenient location, parking included, clean bedrooms, and friendly staff!

location and free parking

gym, hot tub, rooms - lovely!

no iron in room. room service menu could be better

gym, spa, swimming pool, friendly and professional staff, breakfast, cleanliness.

beautiful new hotel, design is nice, wifi fast and breakfast is very good.

but it was nice with plenty of sun beds around it and a bar near by - it s nice that the spa area is free to

a bar in the hotel would have been good

the room and the bar were very big and clean

the wifi connection was poor most of the time

on 7th floor so the wifi connection was disconnected a lot.

decent size room, comfortable bed, good location opposite station, good wifi.

hotel was recommended to us but unfortunately a laundry truck was making either deliveries or collections on

no kettle noise from the laundry room

bar closed at 11pm so it would of been good if it opened a bit later

good location, near centre, next to el corte ingles. good wifi

only the gym.

such as breakfast room, wifi

mini bar not working couldn't have any cold drinks in the room

good wifi internet.

there is a bar where you can order drinks and water

tv and air conditioning not working very fickle wifi - quite irritating when trying to work.

pet friendly.

clean and comfortable. excellent breakfast and staff.

fantastic location and friendly efficient staff plus a very nice breakfast.

about this hotel - lovely building in a great location, luxurious decor and we enjoyed having breakfast in the

location, very clean hotel, room service daily, beautiful room and views of the harbour

no facilities like cafe, food or early morning drinks tray, no bar or sitting area

woman working in the kitchen in dining area was cheap as acting as a spy to count the food guests had consummated

wifi was a little intermittent

clean and comfortable, with good wifi

wifi kept dropping, but otherwise no problems.

foyer coffee bar unmanned during stay. it would have been nice to get a quick coffee sometimes.

other positives: room service, gym, sauna and the reception area seating is fab

loved that we were able to take shower at the gym after booking out before we took the train home, so we could

day, breakfast was lovely with huge variety super fresh and catered for all needs even with fussy kids

the meal we had in the cafe bar was excellent

the reception personnel was very kind and helped me with my laundry on two occasions

i had requested 6 months prior to our visit to check in early, due to flights

the only negative was that the wifi didn't work well, it was very slow.

rooms were very well kept and clean; good wifi links

are couple of things i did not like: wifi is rubbish, very complicated to sign in

to open framed hanging rail with nowhere to store smaller items of underwear etc or a used laundry section

good wifi as well

free wifi and the room was cleaned daily

free wifi, tv with netflix, mini fridge, safe and lots of toiletries provided

safe and wifi provided free of charge, good tv

wifi was great

i could take some online meetings, wifi working well

very modern room, friendly staff, early check in was 15.

not very helpful reception. doesnt have a room service 24 hours. no bar

good breakfast, good wifi and nice staff

g slow laundry service that was not available at weekends

the wifi was very fast

location, big and comfortable room with great view, excellent wifi.

the bar on the top floor provided panoramic views the seating and drink selection was

great location, fantastic breakfast and super service.

staff was super helpful and friendly. spa was very nice!

roof top pool and bar, room service and fondillon related restaurant

location and spa facilities, combined with nice rooms and not to forget a very nice and helpful staff

view from the pool terrace, great to sit and have sundowners with a spectacular view of the castile

my biggest gripe would be poor wifi, no english tv stations is fine if wifi is good

prefer tea and coffee making facilities in our room, could do with some comfy seating in the bar area breakfast

wifi very bad - serious problem

a small criticism was the need to keep logging into the wifi after any inactivity, however short

good coffee from the bar as an alternative to self-serve coffee machine

tapas bar at next corner)