that my pillows had a lot of black hair all over them as if someone had a fresh hair cut,but the laundry office

pool and staff

wished the pool, gym and breakfast bar was open, but thanks to covid19 panic, that all was closed

wifi, internet connection

parking was small

they have a laundry but they didn t have the possibility to change money in quarters to use the machines

early in the morning we could hear things thunking in the laundry and it woke us up.

trouble with the laundry room but the front desk clerk rectified the situation quickly

didn't like having a allergic reaction from the laundry detergent that they used when i informed the staff it

rooms were spacious, the beds were comfortable, the self-service laundry, and the staff were very friendly and

the room, dining area and pool area were all kept clean

i enjoyed have the extra space and so did the kids

staff was friendly and helpful. kids love their pool and the snacks.

everything was so clean. the room was nice. the spa and the pool were lovely.

also wifi is insecure so couldn t use

no guest laundry.

was not a laundry facility on property

no laundry services and there was no bacon for

breakfast was great

wish the pool was indoors like a lot of the other hamptons we stayed in.

lot was a mess, guest laundry was a need and all machines were broken, no breakfast options on sunday-monday

called down to ask for a laundry bag and agreed to hold, and eventually, i gave up

*breakfast was not included in the price of the room. *on-site laundry facilities were limited.

best gym i have found in a hotel. it was great !

the room with a spa tub in the description (and price) and this location does not have a spa tub in any

just wish the bar was open

no free breakfast.

loved the indoor pool

be sure to get breakfast here, it's sooo good

did not enjoy the breakfast, but it s only because we had to abide by covid guidelines

the breakfast wasn’t all that more for just adults they should have more options for the kids.

breakfast was decent with a good variety

the location of the breakfast area was go

neat comfortable friendly environment & the complimentary breakfast was delicious

the hotel was great! beds were comfortable and the breakfast was great!!!

great staff, very clean, pool even had life jackets for the kids.

wanted a pool, free breakfast and free parking

they were so good with my kids and were very helpful with recommendations

stuff is good good breakfast good location free parking thank you for all of you work for us make us happy

breakfast is great. nice handicapped parking.

staff at this hotel is amazing they went above and beyond when i had a mishap with my laundry

didn t use wifi

at 10pm there is a bunch of cars gathering in the parking lot being loud till well after 1 am and nothing ever

safety, cleanliness, friendly, breakfast.

running hot water, elevator broke, didn't plow so got stuck in the parking lot

more laundry facilities would be great

blow dryer iron and ironing board onsite laundry(coin operated) onsite gym microwave minifridge free intercontinental

elevator smelt like dogs, the laundry for guest was on the 4th floor and the gym was on the 3rd floor

the gym was clean.

blow dryer iron and ironing board onsite laundry(coin operated) onsite gym microwave minifridge free intercontinental

cleanliness, breakfast buffet, laundry available for sweaty athletic clothingud83dude33

internet connection, may be it was something that i did wrong trying to connect me and my kids, but anyway you

quality drinks served at happy hour and pool was great

with 2 adults and 2 kids we collected quite a bit of trash

parking is a little tight with a truck.

bags of laundry day in the hallways for a couple of days. dirty dishes in the halls for days.

always like free parking and free wifi

also, the fitness center was exceptional

everything was cleaned, comfortable, awesome pool

location nice bar with good staff good breakfasts with good staff

we were able to do our laundry while we swam in the pool area

cleanliness and location. great breakfast!

indoor pool was cold and the outdoor pool was full of kids, so didn't get a chance to swim

friendly staff, clean, attractive modern decor, nice pool, hottub, and fitness center.

poolside loungers were broke, old and worn down. need to be replaced

hotel did not have guest laundry either

and the laundry was for a charge - $4 is not a huge sum, and reception is ready to split your bills to

are excellent, it would be better if the laundry room would upgrade with new washer and dryer

the gym had no weights and a treadmill out of order

parking was free and really easy to find - we parked within steps to the entrance

i loved being able to do our laundry before the trip home

once we were staying there i also realized that it was a pet friendly hotel which worries me because it didn

clean, lots of amenities (including free breakfast and a kitchenette)

we had kids with us and they needed to get out some energy

the pool was indoors but that s minor

no pool '' but there is a laundry and gym. continental breakfast times change on friday

one of my kids slept on the cushions of the couch on the floor so he didn't have to share the

up to date, spacious, clean hotel rooms. variety of breakfast items.

breakfast was overly noisy and packed with a high school lacrosse team there at the same time, but

my kids were disappointed that there was no pool but we took advantage of the ymca

laundry room on-site, small workout room

and offered a variety of amenities (hot breakfast, outdoor pool, personal laundry facility on site, fitness room

do not have a very good laundry room

laundry facilities are on site but not private

laundry machine was broken

breakfast was great

clean, updated, plenty of space, excellent breakfast, coffee available all day, kids loved the pool

nice clean room. asked for ground floor, got it. really great hot breakfast!

had games available at the front desk for us to play with the kids

clean, updated, plenty of space, excellent breakfast, coffee available all day, kids loved the pool

when we returned in the evening there were no parking spaces left in the lot, they quickly gave us a key to

the breakfast was awesome

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

the pool was way too small.

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

onsite laundry

no laundry service available

friendly staff, clean, good free breakfast, nice pool!

i like it that the elevator is just close to the garage parking area

wifi was fast and worked great

the laundry room was close by, but the washing machine smelled like mildew and you needed quarters to

the pool area is so hot it makes it hard to sit with the kids

my kids are the pickiest eaters and there was something for everyone

the open area is big enough for a child or pet dog to roll through, this has always been our concern

the pool area is so hot it makes it hard to sit with the kids

the laundry wasn t working but i don t use that anyway

also really appreciated having a guest laundry - very useful

no dirty laundry bag to take our dirty clothes home in

bed was very comfortable and the room was very spacious

the kickback happy hour and breakfast

needed to do laundry but the machines only took quarters and i had no cash

parking lot sweeper or whatever that came thru at night slung junk all over the cars in the parking

great rooms, nice gym.

the bar inside the hotel wasn t open on weekends which was odd

location, very clean easy free parking !

laundry facility out of order

no laundry

pool was closed,the laundry machines were inoperable

breakfast to go was a nice plus in our time of covid.

for example, i didn't want a granola bar or a fruit but i could not substitute for milk and water

did not like that there was not a guest laundry facility

no laundry facilities on site

no laundry bags in room

the fence around the parking lot looks like a car caused

nice room and bed, good breakfast

laundry room on our floor was ideal

pool is tiny

the higher ratings from the front desk to the maintenance we passed on the elevator and morning kitchen staff

the jacuzzi was cold the 2nd day we were there but my kids still swam

kids screaming in the pool.

being able to do laundry.

pets allowed , pets make noise

don t tell you about the breakfast options during check-in

comfortable room, outstandingly friendly staff, kitchen breakfast area very spacious and well kept

comfortable room, outstandingly friendly staff, kitchen breakfast area very spacious and well kept

breakfast was a bit expensive.

price for the breakfast was high for what is offered

the price of the breakfast was a bit out of line due to the price of the room.

breakfast: expensive for low quality coffee machine not working so no espresso… low choice of

breakfast is included in the cost of the room, it should be completely free

loved the hydration stations, the beautiful gym, laundry machines and vibrant bar area

free parking, eatery on site

loved the hydration stations, the beautiful gym, laundry machines and vibrant bar area

loved the hydration stations, the beautiful gym, laundry machines and vibrant bar area

the in house bar is also a nice addition that we enjoy

no free breakfast. no laundry facilities.

no laundry facilities on-site. no refrigerators or microwaves in rooms.

i wish it would of had on site laundry facilities

laundry facilities on site

no laundry facilities 2

room with kitchen

loved the suite set up with a full kitchen, the breakfast, the bar area.

loved the suite set up with a full kitchen, the breakfast, the bar area.

was yummy with a variety of food to eat staff was friendly and personable kitchen layout was nice with all the

comfortable and clean. excellent location and great staff. very good breakfast

love that they have a fitness room and laundry room with easy access

also a nice looking guest laundry facility

the laundry area was clean, but it would have been much nicer to have had a vending machine in there

room was large and comfortable laundry service good gym equipment always

we also used the laundry facilities which i found clean and inexpensive

easy parking

room service. called several times and no answer.

there are several good restaurants amd bars in the casino area

convenient parking, luxury class hotel and facilities, restaurants, friendly and helpful staff

also hoping that their room service comes back eventually

decided to sleep in, she was very curt in telling me that for the sitting, inhad to sit in the bar section of

no room service available on sunday morning! this was disappointing.

plan for getting guests towels or extra supplies and no mini bar makes for a frustrating stay

super comfy bed, great room service, very helpful and friendly staff

room service was a little expensive

wish parking can be free and there are free laundry machines!

no guest laundry. parking was too expensive

that means no one could hear my kids

the ev chargers are a huge plus but not worth staying here again

didn't like the fact that the bar closed at 10

you need new laundry service they're not doing a good job at all sheets should smell fresh

could use an exhaust vent in the pool area.

it was quiet, the staff were very nice, and my room service dinner was delicious.

i planned to relax in the hot tub/ pool after driving 5 hrs

only one disabled parking space at the main entrance.

no guest laundry onsite

had to request room service the night before if we wanted it, ask for towels every time, and for more than one

they have a pool and they do scavenger ones and they allow dogs without a pet fee

was a little uncomfortable with my kids there

wifi was poor and not secure, i complained about the wifi and no interest in solving the

good gym and swimming pool facilities and evening snacks and drinks in the lobby, laundry facilities good and

location , laundry,

liked they had indoor and outdoor pool,gym and laundry

there s a nice gym and laundry

really like that there is a laundry room on site for guests to use.

was a little disappointed they didn't have a laundry room

laundry facility

the shuttle drivers are always helpful and friendly

shuttle service starts at 6 not good if u got a red eye flight

nice rooms, great location. nice bar and restaurant

the laundry sheets,towels on the floor in the halls is not acceptable for $---- a night

there was so much for the kids to do. they really enjoyed the scavenger hunt.

it is a great place for kids

how close it was to six flags, and the discounted parking pass for six flags

the shuttle was super efficient

clean, comfortable, convenient with laundry facilities

location it is right beside top golf and main event

hotel was clean, staff was exceptional, pool area and breakfast were great.

the pool wasn't very clean so we opted out of swimming

location front desk people are great good breakfast great views all in all great

extra touches like the availability of coffee, tea, and boxed water in the pantry and of laundry facilities

nespresso coffee maker on each floor and laundry machines no charge

free parking on weekends

the parking was free for the weekend in a secure parking garage

parking is convenient and right across the street, though i don't know how it might be while school

pool was cold atrium needed work

i know kids are kids and being at a hotel is exciting, when we booked this room we should have been told

there were many kids with their parents everywhere

clean, great room service, spacious suite, free parking, nice wet bar space in junior suite, great for a romantic

room service was expensive

whoever is doing the laundry needs to wear a hairnet or something

i loved the size of the room and kitchen. stylish yet still comfortable

the room had a door separate from living room, and it had a full kitchen.

one of the best rooms i've stayed in wish all rooms had a kitchen

to many kids roaming the halls

needed to do laundry and didn t have cash

the beautiful patio with fire pit, kids loved the pool, and the staff was great!

the location wasn t as close to the inner city as i d hoped. pool smaller. no hot tub.

kids loved the pool and i utilized the gym

kids loved the pool and i utilized the gym

no bar open until after 3:00pm elevators really slow

i loved the pool and the rooms

loud, too many kids. snell of marijuana outside the hotel.

the bar was open till 1am, located in westport plaza, was the best thing about this location.

a lot of people in the lobby, many kids not supervised.

cleanliness laundry early check in

was swimming and there was a group of kids who kept diving in the pool and splashing every where

comfy bed great breakfast

free breakfast

breakfast bar and how it's set up.

everything. staffers very nice!!! best breakfast!!@

i asked for a late check out due to my car breaking down. and that was allowed

kitchen staff was very helpful and friendly

the pool was perfect

morning breakfast was hot and great for the kids and whole family

minimal personal hygiene and laundry items in the store

need a laundry room!

my kids had a great time

staff was rude! especially the kitchen ladies. breakfast wasn t very good either.

the kitchen staff sunday morning had attitudes.

loved the restaurant and bar attached

louis was to see the cold war kids at delmar hall

hotel is truly pet friendly

they accepted our pets, it was close to the appointment we had at washington university.

limited room service

laundry facility needed improvement

the washer in the laundry room wasn't working

clean room, microwave and frig, laundry for guest, good breakfast

hairs in tub, hairs under our covers, food/debris throughout the floors in rooms, loads of pet hair right

pet friendly

free laundry if you have a room

free laundry

laundry room was two washers and two dryers, one of each didn t work

need in it, it was very clean, the amenities are great like the pool, fitness center, and even a laundry room,

kitchen staff ( kennedy and rhonda) was great

laundry room wasn't good at all

when booking it stated they had a pool, but when i got there it was closed

clean rooms, breakfast options are good

room was clean and the a/c worked wonderful the parking was good and the noise level was excellent

their breakfast was delicious as well

small bathroom. wanted a jucuzzi or indoor pool.

the hotel was very nice, great location. fine dining room service

loved the pool- fun for our kids and for us! great service poolside also.

they had entertainment at the bar in the evening

this property was mostly adults the workout room was like a real gym it was huge and it had a movie theater

wish that the bar would have had a happy and food service.

the breakfast is simple but it was good and we loved the gym

the bar had irregular hours but this was understandable over the holidays

liked everything except the fact the lobby bar didn t open until 5pm

it would be great if it had higher end bar and a restaurant attached

great workout room and laundry on site

they didn't always have change for laundry machines

room with treadmills, elipticals and dumbells, onsite laundry, plentiful breakfast food

was by laundry once workers came in i could not go back to sleep doors slamming loud conversations

no laundry here even..dry clean

the bar area is beautiful love the upstairs fireplace aswell.

the amenities work out room and pool

because of the bar on the second floor but wish i had had more time to use the amazing salt water pool and wished

only issue we had was with the shuttle

we had a quick overnight stay and didn't use the pool, gym or bar at the hotel

the front staff was busy inside the laundry area behind the front desk area and was pleasant when she helped

the gym, the laundry facilities, the area is safe and the rooms are clean

15pm a young gentleman went to the laundry room and said he could not help because he was not front desk

outstanding breakfast

the spa tub and the size of the room

front desk staff were helpful and super accommodating to every need and friendly to our excited kids

helpful front desk; location; help in accommodating my 1:30 pm check in; warm pool; small handy kitchen

pool area is a little small but kids still had a good time.

fresh breakfast

sitting tables are too close to the kitchen so people waiting in line would be getting very close to you while

we were early, it was raining, and we needed to do laundry

no laundry. booking com info is not correct. it smalls bad in the entire holes. a/c is too loud.

the laundry services charge slip states that basic laundry is $2 a

there was a gate on the far side of the parking lot that was kept locked

didn't see signs showing if pool and gym were open or there location.

new, clean accommodation with great breakfast and laundry available for guests.

breakfast was good and free coffee at any time

nothingness i like everything including the breakfast

breakfast was good & the staff do a fantastic job

new, clean accommodation with great breakfast and laundry available for guests.

with gauge out of bottom, no ice bucket (was told they don t have any and was given plastic laundry bag to

there is laundry on every other floor, which is nice since some hotels only have one

no laundry

i am certain it was picked up with laundry

we asked for an extra laundry bag from the cart but all we were ever told was no english

thing i would have liked to have had was a plastic bag for my laundry after showering to put in my suitcase

no room service, no hand towels and rude customer service.

the gym very nice with great variety of machine and weights

bar drinks were a little pricey but it was a good experience

the kids loved the pool and the waterfalls indoors