the laundry room was close by, but the washing machine smelled like mildew and you needed quarters to

it did not disappoint-- the room, the lobby, the pool - everything was spotless and well maintained

great staff and gym

free wifi, free parking, clean room, great breakfast, pretty lobby

i appreciated the parking garage, the better breakfast that they were doing (better than most other hotels

pool was closed,the laundry machines were inoperable

no laundry

laundry facility out of order

may include a free continental breakfast with the room rates.

it was definitely worth the extra $ to have breakfast included

was a little disappointed they didn't have a laundry room

laundry facility

dinner at the bar was excellent with great service and was reasonably priced

the pool was also very nice

nice rooms, great location. nice bar and restaurant

clean, great room service, spacious suite, free parking, nice wet bar space in junior suite, great for a romantic

small pool and lots of kids couldn't swim i think they should have adult swim time

didn't offer breakfast. lighting in the room was poor.

other than shuttle driver not showing up they sent another who was great

the airport shuttle bus driver robert was nice and the bus was

whoever is doing the laundry needs to wear a hairnet or something

breakfast was great

pool needs an upgrade but it was fun breakfast was hot and delicious the breakfast sandwiches is a

i loved the size of the room and kitchen. stylish yet still comfortable

were not following the capacity guidelines at the pool

needed to do laundry and didn t have cash

the location wasn t as close to the inner city as i d hoped. pool smaller. no hot tub.

pool and gym were clean

the breakfast was easy, but good with lots of options. my kids loved the pool.

free parking and free breakfast .. very clean restrooms

classy. free parking

parking was a bit of a pain but there was an event so i could understand

location was nice the best part was there was a little mini mall on site and bar were things to do and enjoy if

hotel was full of kids there for a soccer tournament

airport shuttle, food court adjacent to hotels far from city but metro from airport goes everywhere

cleanliness laundry early check in

there was food, a spoon, and fake flower petals all under the bed when we pulled it out

they had a nice breakfast area, however the food prices were on the high side

nothing that i can think of besides wish it had breakfast with hotel purchase instead extra cost

breakfast didnt start until 0630 and i had to leave before then and there was no coffee set up in

the washer in the laundry room wasn't working

laundry facility needed improvement

clean room, microwave and frig, laundry for guest, good breakfast

that the pool was not available during this time

wish there was an indoor pool

laundry room was two washers and two dryers, one of each didn t work

free laundry

free laundry if you have a room

need in it, it was very clean, the amenities are great like the pool, fitness center, and even a laundry room,

breakfast both days we stayed was very good

laundry room wasn't good at all

their breakfast was delicious as well

free breakfast

also the breakfast was nice, was fresh and a nice selection

there wasn't a ton of parking either

we were able to do our laundry while we swam in the pool area

kids screaming and yelling slamming doors

pool

breakfast prices were to expensive for the quality . alcohol prices were too expensive as well.

bathtubs needed updated. family friendly prices needed for breakfast.

bags of laundry day in the hallways for a couple of days. dirty dishes in the halls for days.

always like free parking and free wifi

location, free parking

friendly staff, good location, free breakfast and parking, beautiful views, clean and nice layout of the lobby

layout,pool and restaurant-great good close proximity to high end shopping and food if wanted

the breakfast wasn’t all that more for just adults they should have more options for the kids.

our room was next to the pool so it was noisy with the in and out of guests to that area

i do not consider this property pet friendly when they charge a 100.00 fee.

our room had a fully equipped kitchen which was great

the hotels share the amenities, a pool, a fitness center, the parking lot, etc

noise with kids running through the hallways, pulling fire alarms, and yelling

the patio helped with small kids at breakfast

breakfast side closed and bar closed, didnt get to try the bistro it was closed

and when we got to the room it was trash on the floor and a kids toy from whoever previously stayed there

loved the indoor pool

thing i would have liked to have had was a plastic bag for my laundry after showering to put in my suitcase

the pool and waterfall was relaxing and even had a wonderful exercise gym to use

the black lady that serve in the down stairs bar area she has an accent, she was very unfriendly and in

the shuttle drivers were great on time

for room service, they just removed trash and replaced towels

continued to loudly burp over and over and over as we sat in the lobby waiting for laundry to get done

the smell of the elevator fact it s only one elevator laundry room sucks only two and two

breakfast was the same everyday but some good choices

were very nice clean environment inside and outside breakfast amazing selection service

the mirror in the room was really a mess and the kitchen cabinets had some crumbs, but that s the only issue

ran out of breakfast food at 10:00

parking

decore,happy hour,breakfast,free parking the bed was comfortable,and there was hot water!

breakfast was amazing

hard to get in and out of parking lot

on-site laundry facility was a nice add however a little pricey: $2

laundry room was out of order

friendly staff and early check in

$10 per night for parking

the swimming pool was not opened, but very understandable that it was not under the hotel s control

laundry was next to my room and seemed to be running all night

he came up to our room and saw we had our grandkids visiting and said he saw them running, which they were not

i was very happy with the room and how clean it was. also a nice variety of items for breakfast!

nice breakfast fitness center was a plus.

got in late and we left late was not a problem at all my kids got to swim in the morning

kids loved the pool. beds were comfortable

breakfast was fantastic

been staying there for almost 5 years now for our quaterly visits with our grandkids

kids loved the pool. beds were comfortable

clean, updated, plenty of space, excellent breakfast, coffee available all day, kids loved the pool

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

the breakfast was awesome

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

pool was very small and water was very cold.

breakfast was great and on time. location was great because of the outlets we went to as planned

loved the suite set up with a full kitchen, the breakfast, the bar area.

was yummy with a variety of food to eat staff was friendly and personable kitchen layout was nice with all the

breakfast bar didn't have allergen labels. but that's just a nitpicky thing.

the free breakfast is great and a wonderful selection of things

breakfast friendly staff amazing location clean room spacious room free weekend street

laundry facilities are on site but not private

laundry room on-site, small workout room

laundry machine was broken

space, location! full size refrigerator. laundry facilities. help desk

let us check in early and that gave us some extra time to do laundry

good breakfast, close to highway, friendly staff, she came up to give me a diff room because the

somehow got out on a pet floor barking and howling

the drain system was slow and no indoor poolud83dude12

drinking fountain in the swimming pool area barely had water flow

sometimes it's inconvenient to allow housekeeping in the room due to the pet

being able to do laundry.

pool is not open because of the virus

property had no fitness

tv in the living room wouldn t connect to wifi for streaming

breakfast

wish parking can be free and there are free laundry machines!

no guest laundry. parking was too expensive

that means no one could hear my kids

beautiful heated pool and nice gym

gym was excellent

room not too clean. no laundry bag in room. bed only made with double sheets. not comfortable

we had breakfast room service

needs a pool and a gym it s not spacious enough for a family either and there were bright lights in my face

we loved that there is a shuttle offered to the

i would have loved to visit a spa at your location vs travel out to get a manicure and pedicure

laundry room on our floor was ideal

kids in the jacuzzi

my kids enjoyed the swimming pool while the adults relaxed

rooms were large and enjoyed having a kitchen

the best thing we loved about the king suite was the kitchenette and the bed was so comfortable.

breakfast: expensive for low quality coffee machine not working so no espresso… low choice of

breakfast menu options need to be expanded for the price hotel is charging

price for the breakfast was high for what is offered

breakfast was listed as feee i paid 20 very dissatisfied

the cleanliness and comfort. the breakfast didn’t look pleasant

room was large and comfortable laundry service good gym equipment always

love that they have a fitness room and laundry room with easy access

the laundry area was clean, but it would have been much nicer to have had a vending machine in there

the room was also opposite the laundry room,

also a nice looking guest laundry facility

guest services were limited, like items on the shelf to purchase; the guest laundry facility was actually the

shuttle bus from the airport was quick and easy especially at 12

the breakfast included in the room rate was pretty standard fare (waffles, cereal, scrambled eggs,

reliable free airport shuttle

the breakfast was hot and delicious, very courteous and helpful staff.

a lot of storage, kitchen was well equipped, comfortable bed, amazing shower pressure, free laundry, free

loved having free laundry this stay

the free laundry on first floor was a plus for the family

free laundry

clean, friendly atmosphere, free laundry room.

was perfume on the sheets probably from your laundry detergent i've never stayed in a motel that had perfume on

our room was on the first floor near the side doors, a sitting area, the laundry room, ice machine and elevators

downhill from there-people with pit bulls running around unleashed not listening to owner was in laundry room

i also liked the laundry facilities

laundry helped so much to pack up and fly home

no laundry facilities on site

did not like that there was not a guest laundry facility

no laundry bags in room

the facilities are clean and comfortable, we enjoy the pool and best of all, it is in a quiet area

- easy parking, cleanliness of room and entire facility, friendliness of the staff, breakfast, location,

felt it was misleading with the parking and shuttle service

pool is the reason i initially came to holiday inn earth city

you stay one night they will shuttle us to the airport and will give you 8 days of free parking

friendly staff, airport shuttle, bar and restaurant available

shuttle was quick, easy, and the driver was fantastic

and every door had piles of dirty laundry outside of it for the entire day

very nice and clean kids loved the pool.

nice gym

pool was very cold, food in the restaurant was mediocre for the price, there was a room service tray left outside

were kids by the pool doing whatever they wanted without supervision

also really appreciated having a guest laundry - very useful

the laundry wasn t working but i don t use that anyway

no dirty laundry bag to take our dirty clothes home in

kids finally went to bed and then all was restful

great free food and drink options, lovely pool, and good gym. very helpful staff

onsite laundry

no laundry service available

modern and up to date.hreat breakfast nice gym friendly staff .

friendly staff, clean, good free breakfast, nice pool!

everything breakfast

it could have been a reaction to the laundry detergent they use; i don't know

i went to all the exit signs only to find myself outside, the laundry room and other exits that didn t take

only thing that i didn't like was that our window was a window to a hallway next to he laundry room

a bit dated but sees the are doing renovations- the gym is very small and lacking.

price with having kids

super comfy bed, great room service, very helpful and friendly staff

plan for getting guests towels or extra supplies and no mini bar makes for a frustrating stay

the rooms were small given the price and the fitness center was also small with few amenities given the

louis and the bar area was very festive and fun at night

live music in the lobby bar area; room service quality; massage therspy

staff members, including the shuttle driver, were all very friendly and professional

underground bar had food and drinks so you do not have to leave the hotel

the wifi is the worst i have ever experienced

wifi like it was from the 1990 s wouldn t connect and the only response from staff was to give

parking, the pool was unusable, lobby restrooms were dirty and needed some repairs

laundry took all day for one load and still wet

the parking lot out back is not for the faint of heart.

lighting not good at the parking spot in front of the room (127)

every hour a police car sat in the airport inn parking for 15 minutes

was no wifi like specified in online

they don't have a laundry room to do laundry

no laundry facilities

this hotel does not have room service or a 24 hour restaurant

having the ability to call in a food order to the bar since they are not offering room service was a major issue

cleanliness of the hotel, friendliness of staff,great room service.

no laundry facilities on-site. no refrigerators or microwaves in rooms.

no free breakfast. no laundry facilities.

no laundry facilities 2

laundry facilities on site

i wish it would of had on site laundry facilities

laundry machines didn t work

laundry dont work refuse to refund money

when asked for more linen, we were told the laundry room was closed, and did have a key to give us more linen

the clothes that were sent for laundry were not cleaned and we were charged

hot tea all day and the laundry center was awesome cheap and convenient

the shuttle driver was early and ready to go at 4 a

gentleman that shuttled us to airport at 4:15 was very kind and accommodating

breakfast food was cold.

we utilized the shuttle to and from the airport with no issues

the shuttle service was excellent

loved the hydration stations, the beautiful gym, laundry machines and vibrant bar area

loved the hydration stations, the beautiful gym, laundry machines and vibrant bar area

the in house bar is also a nice addition that we enjoy

free parking, eatery on site

ruths' cris customers use the marriot parking

i loved being able to do our laundry before the trip home

i liked the wifi

pool was freezing, but that didn't stop the kids

good breakfast

friendly service, room was clean, and plenty of breakfast options.

nice, clean room! facilities were very nice (indoor pool, guest laundry)!

we had to use one of two tiny microwaves in the laundry room

i also did not like the paid parking ($12 per day) and the lack of laundry facilities for the guests

if you had to pay a lot for it, i would expect there to be a laundry room and free breakfast, but there was

there was also easy access to vending, ice, laundry and exercise

needed to do laundry but the machines only took quarters and i had no cash

no cameras in the parking lot

the bar and breakfast area were closed due to covid. i understandably but a big bummer.

the bar inside the hotel wasn t open on weekends which was odd

close to multiple shopping centers and a starbucks in the parking lot.

no pool '' but there is a laundry and gym. continental breakfast times change on friday

accessible restroom and we were very pleased with the amount of space give us, i also needed a late check out

pet fee $150 is pretty high and out of our expectation when the others just charge $50.

i didn t even stay because they tried to charge me a $150 pet fee! the room itself was $152

parking was free as well as wifi

you need new laundry service they're not doing a good job at all sheets should smell fresh

quiet, room service is good. staff are friendly.

parking and friendly staff

the staff was amazing. i always love free parking and it was pretty quiet.

staff was really helpful, pool was warm and clean and the mall was less than a mile away!

love the laundry facility

traveling with 2 little kids, we had milk and fruit and cheese sticks etc and it didn't all fit in the fridge

they were a bit over the top, but that is kids nowadays

amd surrounded by a bunch of places to go without ever needing to drive and there was plenty of parking

we loved our room and the breakfast was fantastic

laundry room needs new washer and dryer breakfast needs real plates and silverware, very cheap

save some laundry cost

there was also a live bird in the laundry room

laundry facilities

were in a room right next to the laundry service

leaked, ceiling was cracked and plaster falling down, washing machine put rust stains on our laundry, one tiny

and helpful staff (got a free pass for laundry), very centralized location for the city, felt

no bag for dirty laundry.

laundry available

was full w parents watching kids

clean, comfortable, convenient with laundry facilities

cleanliness, comfortable quiet, breakfast had more options than normal facilities and location.

breakfast was good

we also appreciated the gluten free options at breakfast

the pool wasn't very clean so we opted out of swimming

don't know if our room was next to some pipes or the laundry room but there was a small annoying knocking noise

when i went to do laundry i wanted to use money it wouldn't let me.

loved the manager's reception and the complimentary breakfast buffet

we had 3 kids with us and their was plenty of room

it is always clean, staff is nice, pool is great, rooms are very nice.

extra touches like the availability of coffee, tea, and boxed water in the pantry and of laundry facilities

nespresso coffee maker on each floor and laundry machines no charge

gym space is only okay, actually a bit subpar if you ask me

the parking was free for the weekend in a secure parking garage

parking is convenient and right across the street, though i don't know how it might be while school

pool was clean jacuzzi was clean room was clean it was quiet customer service was excellent

and the parking ok

timely shuttle

great room, clean, updated. shuttle to airport was quick and convenient.

when we booked the hotel, we were not made aware of the $10/day parking fee

no guest laundry onsite

was a little uncomfortable with my kids there

no room service due to covid (what's the difference they clean the rooms when you leave

customer service is exceptional! the breakfast is first class! the bar is the best!!!!

only downfall was pet hair and small trash items in the halls

excellent when traveling with pet vs

if i wanted to get up at 5:00 am i would ve just stayed home with my kids

room service was non existent.

bar service unreasonably slow

next door to a live music venue, bowling alley, mini-golf, shops, and places to eat

*breakfast was not included in the price of the room. *on-site laundry facilities were limited.

called down to ask for a laundry bag and agreed to hold, and eventually, i gave up

lot was a mess, guest laundry was a need and all machines were broken, no breakfast options on sunday-monday

i specifically pick hotels with spa tubs because my wife loves fancy baths

parking could be tricky with the expensive restaurant connected to the hotel

allot of kids for soccer tournament but that's not the hotels fault

the pool was open and breakfast was nice for the kids

very nice staff. very clean. yummy breakfast. nice indoor pool.

pool was a little cloudy.

was superb staff was really friendly and answered all questions if we had any had plenty of parking and easy