no self services laundry facility on site

they had a problem with the towels from laundry, which couldn t be helped, but left us with no towels one

really, the leaf blowing machine was a bit noisy when guest were relaxing by the pool but minor detail

no microwave or kitchenette. traveling with kids they don t always want to eat out.

also not given a choice of what floor we wanted even though we had two kids

kids club was good, gym was a good size

kids club

the wifi cut off for a night. i did not like loosing connection for that long.

kids club

location with direct access to the beach and walking distance to bar and restaurants of st lawrence gap

bar staff not very friendly bags of laundry left in communal areas

are not into sweet drinks), we asked for a complimentary drink the next day at the hotel bar and we were given

the bar area didn t have the greatest service but was ok for our needs

everything! location amazing. beach lush and pool loveky

staff are so friendly and helpful, nice restaurant on site, good kitchen facilities and bathroom

silly $3 a day charge for the safe and totally ripped off over some laundry ($248 for abour 20 pieces)

position great. wifi, food / drinks excellent. entertainment good. laundry for guests a bonus.

for laundry; inconsistent food choices; different cooks and food; bar services slow maybe not have wait

wifi , we had a kettle with no tea or coffe, no water no kitchen sink, they charged us $15 for a bottle of water

wifi didn t work for the first few days then it did not work in our room, only outside

good laundry service

good laundry offer

were a family of 5 myself and my wife there for her 60th with our grown up kids staff make a hotel and theirs

were so considerate of the safety of kids

you here all little movements from room above very slow room service and it needs several attempts to get

gym, kids room, and laundry room need updating

was above the hotel laundry and by staff car park so a bit noisy

i appreciate that they have a separate kids' pool

also the kids room could be more updated and have newer toys

room service is all you csn have but each order needs to be over 20 dollars its just not worth it

extremely well equiped rooms and tennis courts, basic mini golf if you like that sort of stuff

the location and parking.

sea views beds on beach at no extra charge nice warm pool room included separate living area with kitchen and

they have a kids pool and playground so the 5 year old was happy

was in excellent location, staff very friendly and accommodating, pool was excellent, hotel was nice and quiet

i was told by a staff member that the dirty pool towels must be brought down by me to the laundry inorder to

it had a pool, a small beach, a cafe for breakfast and lunch, a laundry room and each room is self contained,

we were given no instructions when we checked in (laundry, towel exchange, restaurant hours, etc), just paid

having laundry facility equipped with supplies for purchase a plus

the access to self service laundry services was great

wifi was exceptionally poor and never worked

i was given tips to everyone & when i go to the bar they all just ignore me

bar staff was very nice although we had 1 drink

hotel, rooms were clean and all inclusive drinks were constant from the bar staff who were super friendly and

it was poorly staffed. lifts didn't work. long waits for bar service and mediocre food

birds flying in at the mahogany restaurant at breakfast

good value good food excellent mini bar excellent friendly staff

in the 2 fancier restaurants wasn t great for our kids but there were 3 other options, so it was fine

was beautiful, food was good (especially the breakfast for our children), watersports equipment was readily

spa on sunday jacuzzi not clean/ not available toilet flushing issues

a hotel is a dealbreaker the hotel did not offer me a discount on my 7 day room rate i got a $25 laundry bill

breakfast was plentiful and fresh every day

i loved the pool and the breakfast.

the bar wasn't very lively and shut very early.

they don't offer towels to use in the pool

friendly bar staff in a beautiful setting

the pool is smaller, but once again well kept, refreshing and did its job of cooling us down

breakfast was tasty, and room service was pretty fast

view was breathtaking kitchen facilities the pool was warm

breakfast by the pool was very good

the rooms could do with updating, such as the bathroom and kitchen being modernised

nice swimming pool

kitchenette and bathroom pretty rundown with loose taps, sinks and broken toilet tank

the staff were friendly and the pool was clean

breakfast very good! the front desk was also very accommodating for an early check in.

only wish the pool was clean more often and that the restaurant was functioning.

the kitchenette was great and although i was on vacation, i loved the fact that the kitchen was fully

there is room service, and quite a lot of supermarkets around if you want to prepare your own food in the

the wifi didn t pick up in every area

wifi was not working in the first room and i got a room change

unfortunately the wifi was spotty in places and some of the staff were not entirely helpful

the location was great and the kitchen in foom was good.and nice staff.

room service is great

wifi was very patchy and kept knocking us out

would have liked dish soap in kitchen

beach towels were a bit ragged and often had to wait for the laundry

no washer/dryer in room, but laundry services were available.

no in-house laundry or recreation facilities. the restaurant equally has limited food options.

wifi was very slow, which could have been because of the number of guests, it should be upgraded

could make more out of the bar area - make it a bit more inviting

breakfast, laundry.

location, clean room with regular housekeeping and the availability of free laundry

guest laundry facility was a welcomed bonus

better wifi coverage

upon arrival wifi wasn't working, but the issue was resolved within a few days.

laundry facilities at hotel

friendly and helpful staff lovely relaxing ambience excellent breakfast will definitely return and recommend to

quiet , no atmosphere , should have a happy hour or so sort of function around bar area for guests to meet and

i think the breakfast for me could of had a bit more options each day.

were always willing to help warm, welcome each day from the staff at reception, breakfast and house keeping

occasions we did not receive the accra's usual standards of service because, for instance, the laundry room or

i did have a problem with the laundry service which arrived 2 days late but i accept that this is an external

i was put in a room next to the laundry

fantastic pool with a kids side

room service was excellent

nice large room, food very good but surprisingly no ala carte offered and bar didn't offer any quality rum either

the spa facilities were suitable for feeling relaxed

arrival there was no laundry service available so it was suggested that we walk 20 minutes to a coin laundry

rooms and well equipped kitchen

walk to the beach, nice pool, nice stuff, kitchen had everything you needed

no need to buy drinks from the bar if you travel on budget

the experience overall was a great one, stacy in the restaurant and the gentlemen in the bar are outstanding

they run out of towles at the pool probably because it was late,

for example, we were asked for our room number several times during breakfast

just up from the hotel where we could snorkel and see small rock fish, which was great with the kids

main floor pool layout is perfect - overlooking the ocean

breakfast was very good with loads of choice, fresh omelettes made to order and great coffee

quiet, great food, good price, nice pool!

i enjoyed the breakfast included option and free wifi throughout the property

to find the hotel, ust turn on the street opposite the chill bar ( a popular south coast bar) and walk two

the room was big enough good a/c and reasonable wifi

great breakfast & kitchen staff

only issue i found was with the bar

meals were at a defined time, and the restautant closed at 9:30pm and the bar at 10:00pm

the bar was meant to close at 23

friendly, helpful and skilled staff; beautifully appointed pool, bar and restaurant area; fresh and varied menus

there is a nice bar area by the pool with which the hotel could do so much more

self service laundry facilities onsite are crazy expensive ($10 for a token)

room service would be wondeful. put we still had a great time.

restaurant and bar on site

gym was good and well equipped

the room was clean, the gym was good

laundry service provided is quite expensive so thats just something to be aware of

wifi does drop out regularly but reconnects quickly

they also charge a delivery fee for room service to walk food about twenty steps from the restaurant to

the 4 nights stay, only one time room service

the spa ,the food was amazing and the service was outstanding

no washer and dryer laundry service is very expensive

the guest laundry was out of order

they didn t refill water at all after the first night, no laundry services were available to steam my dress

laundry on site and to send out your clothes to be cleaned will cost a mint so prepare to return

there were no clean towels to be had on another day (hotel was waiting on laundry delivery that arrived around

microwaves in rooms or laundry facilities ( self serve) and the food wasn t great but everything else was

they got a dirt parking area where, it seems,

recommendations would be to have activities for kids of this age (currently the kids' playhouse caters for 4yrs

breakfast could be a bit better, we lacked vegetables

dinner was delicious although room service took much longer than predicted.

loved the kids corner and the general ambiance

gym was ok but needs mats etc

busy times people are unlikely to get a go, says there is windsurfing but only one board with a kids training

the cove bar was very cool- nice setting next to in in the swimming pool

loved the kids corner and the general ambiance

staff,breakfast ,lunch

gym was quite basic and the swimming pool is relatively small.

out of use for 5 days not a 4 or 5 star property definitely a 3/4 this is not a marriott standard bar was poorly

excellent, though dining room service slow at times

hotel was beautiful, the pool and beach were amazing

its really unfortunate that a favorite blouse also got ruined in their laundry

only negative for me was getting my laundry done, laundry facilities should have been more accessible at a more

we understand there was a fire at the laundry recently, that might have impacted that

no laundry info so again called reception who said a bag and form should have been in the room and

the kids club is a great option which our daughter enjoyed on the couple of occasions she used

the gym was so run down, the multi level pools were lovely but full of mould and the paving was covered

fab service by the pool and a lovely choice of places for a drink in the evening

in addition, there are also a cafe and pool side bar & grill that are open during the day and a bar open at

food quality very poor in 1887 bar and staff were abrupt and dismissive

rooftop pool was great, perfect space for a romantic night away

pool is great with lovely grounds and plenty of loungers , fantastic under cover area with amazing

and plenty of loungers , fantastic under cover area with amazing comfy chairs and a fabulous bar

hotel does not give free wifi which is absolutely ridiculous in 2018

from first room due to smell; tv out of the ark and fuzzy picture; wifi poor (and not included); gym useless;

the pool area is nice, the sunbeds are plentiful, good standard of drinks

like the fact that the menu advertised wasn't available and the laundry facilities were not available as advertised

full-time bar or kitchen staff on site as apparently the hotel wasn't full enough, so the only drinks that

all the staff in the restaurant and bar take forever to get you anything

very attentive pool/beach staff, especially the beach attraction team

the room service had a reasonable price compared to other things, and both the hamburgers and the

days to find out you had to turn the tv off at the socket then turn it back on to find the wifi connection every

fantastic beach/location, great water sports options, good size bedrooms, comfortable bed, great breakfast,

- on top the main restaurant was closed further restricting the dining options on site, or the room service

all restaurants and the bar were open air right beside the beach

breakfast was included in the room rate and the choice and quality of food was amazing

location. room overlooking beach. food. pool. staff. concierge. late check out.

they need a separate kiddie pool.

just a suggestion, but the kids club is fairly basic and doesn’t allow you to leave the property

bar and restaurant great

the kitchen had everything needed to prepare meals

just a suggestion, but the kids club is fairly basic and doesn t allow you to leave the property

block 4 is behind the kitchen extractor which makes an awful noise from 7 am to 9 pm

the tuesday bbq was delicious and the bar lovely to sit in

the beach and pool themselves are relatively small, but since there are not so many guests in the hotel, it's

we had to ask for it again after the cooked breakfast arrived

bar was a little plain and lacking in the character that the rest of the grounds had

the treadmill at the gym was out of order and not fixed the entire time we were there despite the amount of

great pool and loved the water taxi service

marina setting, swimming pool and swim up bar in the middle of the lagoon was amazing

issue was the other pool area wasn't open for serving drinks around the swim up pool, so we had to take our own

with a fantastic view overlooking the marina fantastic beach with wonderful swimming great pool with bar water

bar shut at 7 with few people using it

breakfast

you have to take a shuttle bus to the beach but it is well organised

the pool bar wasn't open,

the property was clean and beautiful. the staff was very friendly. breakfast was lovely.

fully equipped kitchen

the spa is one of the best you will come across in the caribbean