laundry service was not available

no free wifi. no airport shuttle

the facilities are a little dated. wifi did not work very well.

lovely park just outside for the kids to

i wouldn't recommend this hotel to anyone especially anyone with kids/family

was freezing and it never warmed up, the view from our window was a wall opposite, firstly the wifi didn t

has a shuttle from the airport, starting at 7:00 and the last pick up is at 23:00 but you can book

the wifi but i later had the option of free wifi

close to airport. dinner was above average. breakfast selection outstanding

good service, modern hotel, free shuttle every 30 mins.

staff, lovely clean rooms with everything you need, free fast wifi, great dinner and

wifi was not good and i kept get notifications that my phone was being compromised after joining

staff and clean room friendly atmosphere dog pet friendly

stacked mini bar and free pen or two would have been nice but could not fault the hotel

& coffee bar were nice with pastries

they will ask you to take 1more room even you bring kids below 12yo

room was warm, bath which was a bonus. gym was fine

wifi - very good wifi connection. soundproof - good soundproof. very quiet.

late check out excellent

very helpful and pleasant staff. having a shuttle wad great. very nice breakfast.

wifi is not bad

wifi, breakfast (little pricey).

about this hotel is that it has a free shuttle and breakfast is included with the price and free wifi

big rooms with good wifi

noisy but not because of the short distance to the airport. weak wifi connection in the room

laundry service was very expedient

euro for a load of laundry vs 8 euro in the local laundry spots, prices are ridiculous

50mbps wifi up and down

we were travelling with kids and booked two rooms asking for neighbouring ones

a minor thing but 24/7 room service would have been ideal as i checked in very late.

location with free shuttle from the airport

free wifi

room service delicious and quick

location and shuttle bus great

the wifi, difficult to connect.

air conditioning did not work properly and no concierge staff to assist with shuttle service or laundry

coffee and tea provided but no milk and when asked staff for milk not available, no room service provided,

there is no food service unless you want to walk to the barajas or order room service

loved the hotel with the free airport shuttle

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

water ended up out of the shower and got onto the floor in the bathroom, creating a lot of extra laundry due to

the laundry service was convenient, but quite expensive. that would be my only negative.

room service for dinner starts late at night

the top bunk bed for the kids needs a safety rail.

room service for the mirage gave me the wrong order

staff were very helpful and the gym was one of the best i've ever seen in a hotel

the pool was great and has a free airport shuttle

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

the gym was awesome and breakfast very good

felt the trainer in the pool area was rude, we understood the fact that we could not have glass in the area,

laundry was too expensive, 7 for a t shirt

not much space to layout and store clothes during stay. no self-laundry facilities.

nice clean rooms and next to a park with free self laundry service.

), and they even put a pet bed and food bowl in our room for our cats :) great experience

i was surprised that they had a space bed for my pet! everything was very clean and accessible.

comfortable with its own restaurant and other options to eat inside, nice outdoor pool, and good size room

s super close to the airport and they accept pets so i ll definitely be staying here often since madrid is

location and pet friendly

for a pet is 12 euros, which is fine but i wish they had it listed somewhere so i could know in advance

excellent room service

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

the view was of a bunch of beat up old building the laundry hanging

laundry

it would be nice to have on site washer and dryer to use for guests to clean laundry

very silent, excellent cuisine and nice pool area

wifi and air conditioning worked well

pool was refreshing

pet friendly, free transport to airport

great breakfast, decent attention at main door and restaurant. good attention to my pet.

the shuttle pick up to hotel was great

needed laundry for my suit - got urgent help

laundry service seemed to be priced to discourage its use

laundry price was too high :)

beds, plenty of space in the room, clean tidy and modern, aircon was great, pool was great, breakfast was good

gym

hotel is pet-friendly

comfortable bed, excellent breakfast, reasonable walking distance to the metro

well designed rooms; friendly, organized staff; good breakfast; great location for airport overnight layover;

the lobby was bright and provided choices such as the bar and the restaurant

the full bar and food available 24hours

do not dare to touch their laundry paper or they will charge u whether u like it or

the top laundry bill, 114 euros for a small bag of washing

this together with a better than average hotel gym means your between-flights stay can be really positive

the bar and breakfast was nice

room is very big, is perfect for the business, and there is one gym i v can enjoy the day without leaving the

the laundry mat was near by

laundry service provided and the breakfast options were not that great

no laundry facilities

size room, wifi was good, clean and comfortable, staff were polite and helpful

liked everything about the hotel: a proximity to the airport, quick check-in, cozy bar downstairs

wifi was subpar, kept going in and out (this is late at night)

early check in was ideal

we weren t given wifi and breakfast information, however we were a very early checkout.

- close to the airport and metro station - wifi available - clean room - towels provided

wifi signal was somehow poor

the gym is nice and the swimming pool is absolutelly great

great location. nice reception. pet friendly

stable wifi and consistent hot water for showering

room, the pool, the breakfast

airport shuttle , gym. nice outdoor space

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

nice pool bar at the corner 4

also bar madrid a block from the hotel had great latte we went a couple times a day

wifi connection is slow

room was clean and wifi was strong

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

laundry machine was noisy and going late next to our room

left too early for breakfast but coffee was available from 3am

tennis court and gym facilities available, great continental breakfast at low price

wifi was extremely slow in the evenings

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

hotel is very close to both bus and metro station and also provides airport shuttle

i loved the pool, and the hotel itself was very nice, super clean and a wonderful staff!!

the pool, location

there are malls nearby and we were able to locate a laundromat walking distance to do our laundry after a week

provide these and as i had business meetings over the period of my stay i was forced to pay for laundry service

2- there is no laundry at the hotel i have to find dry clean to drop my clothes and i have to pick up next day

was a nice hotel, had a beautiful bar and nice, clean rooms

room, spacious, very good breakfast, comfortable bed, clean, good fast wifi, nice employees

reception and room service were great!

also the swimming pool is good and the bar too

it s very close to the airport and the shuttle was wonderful for us

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

breakfast was perfect

apart from having to pay for breakfast and fridge not working

gym ventilation needs work. needs bigger parking spaces.

early check in wifi ok staff friendly

no bar available but there was one across the street.

the hotel facilities were good and the breakfast was very well prepared, making our trip enjoyable

free wifi was quite adequate for my needs

wifi was correct

wifi available in the hotel for 4-5 days

location, room service, breakfast

i went for work travel , i needed good wifi which was not the case

also located near restaurants, supermarkets and even clothes laundry stores

wonderful breakfast, underground station and park nearby

location, fantastic staff, lovely breakfast

very close to the metro station. breakfast was good! staff were very nice

everything was clean, we had a full breakfast buffet to choose from, the building was super close to the metro

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

also in the bar like most hotels they only serve one draft lager it be nice to have some choices it may

also liked the small gym, that although basic had everything i needed, this was also nice and tidy and clean

the pool, bed, and bar.

the hotel is great for us 2 adults and 2 kids

the pool was a good size for kids to splash in

the pool was a good size for kids to splash in

but tasty, room was comfortable and had a microwave which was handy and the pool was good for the kids

the pool was freezing!

would have been nice to take own food and drink to the pool areas as this is not sold on site

the location was ideal for proximity to the airport with a free comfortable shuttle bus

well located with airport (with complimentary shuttle bus)

1am when the bar was closed we could not get ice or a soft drink

also worth mentioning that the toiletries were very good along with the hotel gym

great park behind the hotel if you would like to have a walk or have kids

needed to use laundry service but it was not available also just thought the place was too pricey for what it

very dissapointing thing was that we asked if the laundry was available

breakfast, for 7 euros, consisted of coffee and milk, freshly squeezed orange juice, a croissant,

a very good nice clean hotel, the wifi is not so great

free breakfast every morning helped us get off to a great start everyday

where from to take the metro, ecc) cleaning of the room was made daily, with changed towels and laundry)

very clean hotel with a 24 hour gym in the basement

coffee and tea are provided in the rooms and there is also a room service for food and drinks as well as a

train transport to city center, and nestled into a lovely little community with plenty of bar and restaurant

wifi

wifi strong bed was oke

looks old fashioned - no bar - average breakfast and cleanness

a bar fridge would be a plus.

no bar or restaurant but facilities nearby

wifi was very fast and reliable

we drove to las suertes (12 mins) and found plenty of free parking in the

outsource room service, to a place called telepizza

poor wifi connection that i could not work

change of dates, courtesy breakfast on my last day

free parking, clean rooms

114 had some loud noises that we could hear from outside the room like a laundry or motor running

big comfortable bed, strong wifi

the breakfast was outstanding, with a great variety of fresh and delicious options

for example, the manager of the hotel goes to every table for breakfast and talks to clients asking them

the staff was very friendly. was very clean and the staff super nice and very pet friendly

40m2) - yummy varieties breakfast - kindness of the employees - unfortunately i didn't take pictures but the

breakfast

good breakfast, spacy room, nice restaurant

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

super comfortable and clean. amazing breakfast. nice and big bathroom.

the most thing that makes u nervous is wifi which prefers to desappiar sometimes.

what is really really bad is wifi

think it would have been nice to be able to access the hotel bar during the afternoon even for a cup of tea or

weak wifi- common in most hotels

they were very polite and friendly. the only bad thing they didn t have wifi

20 a day for a pet is very expensive!

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

service at the bar was excellent and the bed was very comfortable.

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

very friendly staff, good breakfast :) room service works perfectly

it doesn't really have anything close by so i ordered room service - which wasn't great either

overpriced weirdly not good. small rooms. terrible location. tiny gym.

the front desk and restaurant staff were all helpful and a pleasure to deal with, and the bar was a very

you don’t have to pay for the breakfast of the kids.

there is no restaurant, and no laundry service

laundry is not cheap

only negative aspect my son and i experienced is the wifi was in our room was poor

terrible wifi

allowed early check in, spacious room and toilet, very near metro

here is only laundry service and is not cheap so you need to bring your or use the laundry service

iron or ability to have an iron delivered to the room is crazy (only offer a laundry service which isn t

additionally, there was no toilet paper, the laundry was still wet, and there was an unpleasant smell in the

rooms did not provide kettles, laundry bags, basic amenities of even different shampoos and conditioners or even

i really needed to iron the bed and the laundry service wasn t available in the period of time i needed it

- room service menu should have more options

the room service

fruits are fresh and buffet is excellent and wifi connection is excellent

great value for money, amazing terrace and pool, friendly staff and easy access to the centre.

staff was very friendly and they have helped me to do a late check in as well as late check out

there is a decent gym with cardio and weights

no protected wifi network, which is a big minus; 2) air system could not lower the temperature of the room, only

the pool and bar area is really lush, and the breakfast service is amazing

the gym was a bit small with very limited equipment but it can make do

liked the swimming pool, the rooms, the team, all was clean, bads were very comfortable

gym is small

lots of free parking

having additionally payed mini bar doesn't count

easy free private parking

parking is free and super easy

wifi not working

although we got the wifi code it didnt connect at all

clean, cheep, great food, free wifi & petrol station next door

free wifi too

hotel, very clean, good parking and wifi

hotel was in a fantastic location, right by the tube station, the buffet breakfast was good value, we bought 2

breakfast very good

breakfast was great!

good to have a small bar with snacks as well as the

if there s self service laundry in building itself and breakfast buffet is cheaper

there is nothing to dislike although we would have liked the pool to open earlier than 11am.

4-stars hotel, ideal breakfast, huge bed, convenient room space and swimming pool (unfortunately closed, when

breakfast buffet is their best attribute

the swimming pool, the facilities and the services

the gym is small but sufficient

gym

wifi was not password protected and it logged me out at times when i had to reconnect

breakfast is very good; i am missing chocolate con churros though

beds, shower, staff, wifi, hotel cafe. all aspects were excellent.

-laundry prices were a rip off

laundry was very expensive and there weren t too many plugs near the beds

no ice machine or laundry area

room service was delicious

wifi for the all time we stay