laundry machines need cleaned of detergent muck buildup

kind staff, big rooms and big bathrooms which were nicely decorated, lots of amenities, pool was great and hot

wifi not working

plenty of parking

parking lot...

the size and cleanliness of rooms, the laundry, the staff was excellent

huge kitchen, usb chargers, good breakfast, place to do laundry, and they have environmentally friendly policies

kitchenette was a room bonus

having a kitchenette in your room was such a convenience. the bathroom was roomy.

the wifi could be spotty.

laundry, ice, pool, hot whilpool, gym, restaurant, bar, outdoors tables

acted like i was bothering her when i asked about ordering food or when room service was

clerk clueless to local restaurant; wifi access poor unless a hilton honors participant loud talking in hallway

the pool area was clean but the pool was obviously over chlorinated

it had a lap pool

a pool was great but the pool was very very cold

location / staff/ breakfast buffet

breakfast had many options, including eggs and sausage, yogurt, fruit, cereals & more

indoor pool

by marriott was better :) i also appreciated that it was a sister hotel to the hilton across the parking lot

nice kitchen set up, the bedroom bed was very soft.

very nice exercise room. small kitchen in the room.

gym is accessible though they have notices to guests only, but is a swinging door with no need to

great hotel gym

and the fireplace was a lovely unexpected bonus

it had laundry

were issues with the elevator where it would not open on the customer side at times, only on the laundry room

it was located in the laundry room

the swimming pool was well cared for, and the staff were very friendly and helpful

waffle maker would have given a good option for kids

the cleanliness and the pool. love how they have a laundry room- life saver.

chose the hampton inn downingtown (hid) because it was a pet-friendly property

the hotel from parking lot was completely blocked by the design of big large rocks and no ramp entrances for

the beds were to hard and their were a lot of pets in the hotel.

clean and friendly staff, nice new room, quiet, good breakfast

we also appreciate the laundry facility and it's nice that the machines take credit/debit cards instead of

the cost for washing/drying clothes in the laundry room is too pricy

it was close to where i needed to be, and parking was ample

maybe it is th pandemic recovery ..but the meal offerings..esp breakfast were minimal

we love coming there to spend time with the kids in the pool

staff, comfy beds, electronic laundry; byob detergent, inconsistent bar hours, non working vending/ice machines

i wanted to know if they had laundry wanted to know if tgey had laundry, or breakfast

countless laundry

in rooms, more sound proofing, more frequent housecleaning but staff nice, bed comfy & electronix laundry

staff; comfy beds; electronic laundry facilities; great parking; easy access to highways & eating /groceries

breakfast was slow had to wait for cook to refill dishes. no laundry.

the laundry wasn't available but the desk clerk helped us fine a laundrymat

laundry not working, and no one able to help.

great breakfast, nice fitness room, self service laundry on site.

my wife and sister inlaw were out at the pool with the kids

there was a gym and laundry room

located right next to the high way and laundry room

was an oven and iron box in the room, and laundry facility downstairs

of the staff were very accommodating and friendly, but especially the kitchen staff were very nice, as they were

the parking lot is long and skinny and at night the parks are far away.

location to longwood gardens close to shopping and restaurants had a bar and restaurant with light fare offered

could use more lights in parking lot

the spa was down

clean room, comfortable mattress, amenities (swimming pool, jacuzzi and gym)

parking lot was shared with a few other stores so i felt like there was more of a chance of

i love how there is a self service laundry on site, tea, coffee available in the lobby is a nice touch

and well appointed with everything that you could need - small pool and gym but all great - guest laundry and

pool was disappointing

a bit on the pricey side, indoor pool was very cold!

gym could be better (but they do have a relationship w/ the nearby ymca such that one can use their

we used the gym room, the laundry room, and had breakfast in the morning

we used the gym room, the laundry room, and had breakfast in the morning

we used the gym room, the laundry room, and had breakfast in the morning

breakfast was a perfect way to start the day

manager said pool was heated and was most definitely not heated

he gave me a room between the laundry room and front desk/

i asked for $ to wash my laundry since they were the cause & they refused

room was by laundry room, employees were loud

couldn t help with matters of convenience (having quarters at front desk to be able to use the laundry machines

there was a basket of clothes (laundry

the absence of wine glasses in the room, no extra pillows, laundry bag, luggage rack in the closet

and the added bonus is the restaurant - mendenhall inn - that is right across the parking lot

breakfast was wonderful with made-to-order omelettes. very attentive staff.

was nice but there was absolutely no wifi in our room

my favorite part was the breakfast buffet with egg station

they were wearing sweats and crocs and old tshirts and were throwing laundry in the laundromat and having loud

breakfast, staff, parking, location.

no breakfast on site

breakfast was very good and the lady working it was awesome. room was very comfortable and clean

wifi didn't work well kept cutting in and out and took up to a hour to get on at times

the spa personnel were definitely not up to par with a spa experience that charges the same prices i

our experience at the spa was wonderful

beautiful, historic, comfortable, clean, with friendly staff and a fantastic restaurant and bar on site

the spa at the inn looked well-appointed in passing, but i did not have an opportunity to use this

a big hall with a bar and funky antiques

laundry was taken by someone who was apparently washing clothes for the week , it took almost 3

there were people hanging out in the front and parking lot all night

breakfast was delicious and better the most of the hotels i've stayed at

no free wifi

pool was very nice and our kids had a chance to enjoy a dip

smells like pot no guest laundry no hot water some days

breakfast was good and the staff was outstanding.

only prob, could not connect to wifi with tablet

was a nice room with a good tv, excellent breakfast and a cool fitness center

breakfast buffet was on point

spent a lot of time at the very nice pool

the breakfast,concierge,front desk, everything immaculately clean

easy and safe location. pool was great.

apartment suites makes you feel as if your home. great breakfast hours and heated pool.

breakfast was delicious

non-smoking room smelled like cigarettes

price for a smoking room.

smoking room smelled of smoke, dogs barking in room next door, people in another room very loud,

room smelt like it was a smoking room

like i was in smoking room and maybe after check out they had mistakenly checked it smelled like cigarettes

the bar area and food was very expensive for mediocre food

great staff, convenient location, pool/spa

pool was crowded but staff took care of problem

the lobby is very good with a bar and cafe and a reception area

staff was great .. due to covid, there was no breakfast, pool or whirlpool ..

the bed sheets were dirty didn't smell of fresh laundry at all

needs some upgrades and need a laundry room

the wifi wasn't good. it kept kicking you off.

not enough breakfast food

breakfast was great, they had so many options, super clean, and everyone was so nice to our three kids

no laundry facilities (we were there as part of a soccer tournament).

money was stolen from my room by one of the room service cleaners. $400 in cash

staff, i ask them twice for room service but no service was provided.

i guess there was a child birthday party happening there so there were kids running around down stairs and on

i booked my room it clearly says there is a pool get here and it s no pool kids were so disappointed and false

clean and felt safe. staff was friendly. parking was easy. nice breakfast. nice pillows.

not enough parking spots.

breakfast was better than i expected.

pool could have been cleaner

the complimentary breakfast and the pool

hour front desk with a little shop laundry and a care package of food when you leave very nice touch

friendly staff, big room, next to applebys, laundry on site, decent car park, quiet rooms, comfortable beds,

breakfast with everything you need

parking was a little weird, staff navigated me to the parking lot

our kids loved the pool

no coffee in lobby, no newspapers,no laundry bags

the price was really high and the pool and jacuzzi were not clean.

1 washcloth and 2 towels for 3 people? pool not as large as in picture but very clean

in day at udel, convenient, clean, friendly, helpful front desk, starbucks breakfast, parking

more help at breakfast. see above

size of the pool was disappointed and the water was clouding and green

very nice breakfast staff

i loved the little bar and outdoor seating

wish the pool was bigger and more heated

the lids on top of the breakfast bar are heavy terrine lids & hard to lift for a senior or a person with a

me and the kids were disappointed

me and the kids were disappointed

thing like maybe an ice machine there were none in the hotel but the bar did offer that until 11pm when it closed

took proper precautions regarding social distancing, the pool was open i didn t complain about breakfast simply

also loved the free parking

warmth reception from staffs, guest laundry, kitchen and cooking materials, i loved the location, it was closed

coins unavailable for laundry and no credit card option which is inconvenient

washed so i was confused are you getting them or is someone complaining about imaginary pile of laundry and

lack of all room service

way too much money and my room that me and my kids had it was hair in my bed and in the shower

always ready to offer suggestions for places to eat, directions, change for the laundry, greeting us in hallways

quiet bar in facility free parking

the food available in the bar area saved me

the bar was closed

the bar closed early.

t have quarters for laundry

guest laundry worked great, nicely priced to do laundry

great free breakfast. lots of choice and good

the pet fee was significantly less than what we pay at the hotel we typically stay at

the parking lot was full at 10 pm. and the front desk secured one for us. definitely helpful.

friendly staff and good space. a kitchen, two queen beds, spacious shower.

i love the rooms with the kitchen

clean and kitchen access and great location

jada in particular, she was patient with my inquiring about early check in, then gave good intel about parking

love the kitchen in the suites

we booked services at the spa in the hotel and that was really lovely

room 434 was as requested away from the elevator, however it was over/under a gym or something that was creating

coffee on a sunday am before 9 am unless you order room service

pet friendly

grate hotel, excellent staff. the only below bar is chef in the kitchen. other wise 5 stars.

broken: pool, vending machine, ice machine, laundry machine, remote control for tv.

there were basic coin laundry machines around that i didn t use but

broken ice machines, broken laundry machines, refrigerator not working properly, broken lamp, no ice bucket

then how can you get your laundry to get properly taken care of if the washer and dryer are sitting in an

when my niece went to get linens for it he told her that the laundry room was closed and so he did not have

laundry, food, room, staff, drinks and taxi service

laundry service s not good one washer broken the other dirty

using the elevator to go from the 3rd floor to 1st floor, a man pushing a large laundry cart pushed his way in

the drying machine in the laundry was not as clean as expected.

on day of arrival we were bringing a pet (6lb yorkie), yet upon arrival they placed us on the third floor

i d rung up before to ask about getting some laundry done, and was told i was arriving too late in the morning

breakfast and appetizers included in the price

lobby was in good condition, breakfast was good, and gym was clean.

breakfast was sumptuos

staying there, the hotel smelled like mildew, the inside of the room wasn't clean, the hotel wifi was down, the

our room was right outside the elevator and laundry/ice room

the ice, laundry and vending machines were conveniently located

soo so sweet the older gentleman with glasses white hair awesume very sweet he let me know where laundry room

the first day got a room near the elevator, and was also next to the laundry room so was super noisy and disturbed

very clean and tidy room and whole premises. good gym

laundry was close, sorry

there was not laundry detergent for sale

here anytime and the kids really enjoyed there self breakfast & all pool fitness room and on spot laundry

was intact will go back here anytime and the kids really enjoyed there self breakfast & all pool fitness room

breakfast seemed better than usual.....not those remade eggs

very nice area with plenty of parking and bright security lights.

i enjoyed the onsite breakfast and bar area

great location, easy parking, staff was nice, bed was comfy.

the bar could have been open later on a weekend

the coffee from room service was very strong and undrinkable

laundry left outside my doorway all night

booked the hotel because it had a pool and guest laundry

smell of weed, laundry facilities were filthy

laundry room wasn't working and no hot water someone also slashed my tires and no back camera for

the ventilation didn't work, and the laundry facilities were closed because of broken machines

the laundry machine is too old, i put a lot of coins and it s not working

laundry facilities friendly and helpful staff

and the breakfast was amazing

wifi wasnt great

entering and exiting hotel parking lot is a little tricky, but you get the hang of it.

i liked how clean it was and the breakfast in the morning and i was able to do my laundry

i seen a lady cleaning rooms and asked if i could put my dirty towels in the laundry bag she told me wait for

in a container and a little milk in the refrigerator, they offer service on their page the laundry machines are

snack availability. pool. staff friendliness. food.

the pool and the free breakfast

location, staff, breakfast, guest laundry (at least on my floor), tons of outlets (& 4 usbs) and decor

nice facility, breakfast, laundry facility, ice available on floors, rooms nice,

the rooms are exceptionally clean as is the whole hotel, there is coin laundry in the hotel (this is a game

breakfast was perfect and the lady who was working the kitchen for breakfast was amazing

the kitchen staff argued with each other loudly and appear unhappy with their jobs

pet friendly

kitchenette very nice addition

only thing that was less than exceptional was the breakfast

we only stayed for a night, but for a longer stay would have been very helpful with kids

breakfast was really good and plentiful

glad to be able to do laundry while there.

the wifi didn't always work and the speed was pretty slow.

bonus that theres a good brew pub across the parking lot

pool was close due to covid

breakfast started at 7:00 a

fast check in, very clean, friendly staff, good location, self-service laundry which is awesome

clean , comfortable beds . nice clean pool . great staff

no wifi

good breakfast. the place was really clean.

liked the location of the room to the elevator and parking lot for parking my car

was in room #117 across from laundry room and door was open

facilities great (gym, ability to do laundry, big fridge/freezer in room

it did have a clean laundry that was included along with a nice gym

i ve never been to a hotel with free laundry

laundry facilities a big plus

there is onsite laundry facilities but of the 3 washers that were in there 2 were out of order so there was

the laundry facilities were only partially working and hard to figure out (unreadable instructions on

having to pay for laundry

the wifi and cable wasn t the best either wifi was very slow and the tv keep going out

perfect suite, set up was great with easy access outside for my pet.

would be a 10..but ....no pool, no hot breakfast or coffee in lobby

the fact that you waved the pet fee for our caged bird was a huge factor in choosing your hotel.

room was comfortable and having a kitchen was ideal with little kids

parking lot included too and has security cameras everywhere

excellent location and good breakfast.