laundry is a bit messy and i had to run the dryer multiple times to dry my clothes completely

i loved the workout room and laundry facilities too

there is a laundry room available on site

the only con i have is the pool closes too early but other than that this was a great hotel

great place especially for the money. pet friendly

location and cleanliness, laundry accommodations! staff are great!

the common areas, including the fitness center and laundry facilities, were also well-maintained and easily

as well as being able to use laundry services

the laundry facilities needed work 3 of 5 washing machines were out of order the entire 14 days we

location off the main highway and fantastic breakfast before going back on the road

mattress dirty , old , and not comfortable at old, employees not friendly at all , laundry room out of

there were no extra linens for the pull out bed, there were no laundry bags to use for dirty laundry

remodeled room, super clean, easy access to laundry facilities

the pool and spa were well maintained

originally had a room on the 4th floor till i told them i had a pet ( that i had previously included on the

great and friendly staff, great workout area and clean pool, as well as a nice selection for breakfast

the lounging area was perfect with the pool table

nice location, pet-friendly, good breakfast, clean and convenient.

a little high on the price, breakfast could be better but overall it was a great stay

late check out time if you need that

ample parking and staff are friendly, helpful and courteous

breakfast could have been better.

staff from the front desk to the kitchen staff were wonderful

good location, close to the highway. good breakfast. good value for our money.

breakfast was just ok

and there was a septic smell coming from under the kitchen sink

grad and go breakfast , clean room , comfortable beds , most of the staff go up and beyond normal standards to

no breakfast

hadn't been vacuumed, long black hair all over, waste basket in kitchen was dirty, drawer pulls on bathroom

location it is next to mall parking lot

parking lot was small

no wifi passcodes due to the shortage

front desk lady told kids pool closes at sundown

room was good breakfast good

there was a large group of kids staying and they were aloud to run through the facility and up and down the

exceptional breakfast, best i've seen on my last few trips

the breakfast was excellent, the staff was friendly and the room was spacious and comfortable.

we had stayed there one week before and both times the breakfast was outstanding

clean, nice room, quite, comfortable bed, great staff, delicious breakfast

i like the lobby, breakfast options, quick elevators, pool although closed for this stay, convenience of the

i didn t like having to wait to use the laundry

great & all my requests were granted i have a list quiet area ,top floor if possible ,away from laundry room

the indoor pool

no room service menu's

there was ample parking available near the main entrance

the staff and the wash room for laundry

we used the pool and had a ball. close by to shopping etc

easy access, plenty of parking, clean, quiet.

i love that they have a bar & a open kitchen on site!

also, when my wife and i tried to utilize the gym the treadmill had dried blood on the bottom part of the

love the indoor pool! the food and the door key opening pool, gym and laundry room.

free laundry (bring your own detergent) was such a great benefit as well as the 2 burner stove top

free laundry was a plus

everything especially the complimentary laundry.

everything .the free guest laundry was so helpful.

liked having a laundry room since we were there for sports competition and the convenience to the sporting center

water in 2 different rooms, refrigerator never got cold, too many screaming kids in the bar area at night, room

staff was friendly and professional. room was clean and comfortable. indoor pool and hot tub.

very clean, and a nice pool and spa.

kids liked the snack bar and the breakfast menu

the studio kitchen, your own private balcony, good size bathroom spacious bedroom..

it was inexpensive and they have a pool.

the pool was closed

the pool was shut down while i was there

our room was by the staff laundry room, so we constantly lost water pressure several times during the day

laundry on site took 5 times to get clothes dry

staff was terrible especially the laundry staff

place needs updating, rooms are small and parking is tight

adequate parking

t have ocean view, felt like we were in the basement near the cleaning and laundry

to get my own towels, coffee refills for room , and kept the laundry as well as trash gathered

place is ripped up laundry broken, the 5 o'clock wine and snack didn't happen

the indoor facilities are closed due to covid. ( pool, grill, no breakfast, and gym)

but i did get the best sleep i've had in a long timeud83dude0c and so did my kids

some delays happened with laundry services

room was so clean and good. loved the staff and wifi was so good.

absolutely horrible,,from pulling into parking lot to pulling out of parking lot

my girlfriend and i are traveling currently and we have our dog, and this hotel normally isnt pet friendly, so

wifi worked ok

but the laundry and guest soaps have a strong smell

location, close to interstate. good parking. very clean and cozy.

location was good. staff member was friendly. lots of parking.

of the items that were served for breakfast were definitely not fresh (gravy for the biscuits and the biscuits

nice location & great hot continental breakfast

the parking was appropriate for the size of the hotel

super clean, friendly staff, well stocked breakfast.

breakfast was excellent. the location was awesome, close to restaurants and other shops.

pool are was great

there were no glasses, cups or a coffee pot in the kitchenette

the pool was nice and clean small but good for the children to splash around in

the pool was a disappointment and wish there was more to it than a kiddie pool.

pool was shut down and i would not have booked the hotel having 3 kids with me if i knew that prior

pool closed to soon.

i also wish they provided more towels, as we took two down to the pool, and only had one left over for the

we were on the ground floor near the laundry, gym, pool and lobby

breakfast was nice and fast helping uswith our travel

my kids were pretty disappointed as we were there for 4 days and the pool was a reason we wanted to

of the parking lot entrances was closed and we drove around trying to find an alternate

nice, new, modern, quiet, clean, soft bedsheets, great breakfast!

also, the laundry facility was not functioning and that is something i could have used to watch dirty soccer

cleanness, laundry facilities, abundant breakfast, efficient service, and friendliness.

pool could use more frequent cleaning (bugs), but they were always fully stocked with fresh, clean

pool area was lovely

breakfast bar and fitness room were quite acceptable

excellent large rooms, exceptionally clean, great bar, good food, helpful staff, free parking

the hotel has a great bar on the first floor and the service provided by hotel employees was exceptional

crowded parking lot at night

probably kids rolling the desk chair back and forth on the non carpeted floors

kids running around in lobby for basketball tournament were somewhat annoying

rooftop bar was an awesome place to hang out and have drinks with my girlfriend.

possibly larger bar area but not a real issue.

the bar and sitting areas were nice

the gym on the 8th floor, overlooking charlotte is nice

staff at bar being inattentive

the pool as well but it was a little dirty considering on the photos when booking looked immaculate

the staff were excellent at front desk and bar

the gym, the room

had both room service breakfast and ate in the gallery

the indoor pool area! area need to be cleaned more often. used towels were all over the place!

for instance our room had a laundry basket and the kitchen was fully equipped and included a pitcher, extra

sherell the breakfast/laundry attendant it was truly a blessing to get a cup of coffee every morning

el hotel tiene piscina indoor y te ofrece un laundry grande y sin costo

have a free laundry facility for the guests

beds were comfortable and breakfast and laundry facilities awesome

last 2 times i stayed at this location their is something wrong with the pool a month ago they said the air

loved everything it s clean friendly staff very relaxing upscale bar indoor pool lots of things to do right

customer service was horrible and the room service lady was nasty and rude

the lady at the bar helped us and got us the room we had paid for

you also had a shuttle to take you within 2miles

and responsive front desk - location is close to shopping and eating - dog friendly - free parking

great location and indoor pool for the kids!!

the fact that they are pet friendly with lots of green space is everything

the room was nice, the view was everything. open bar was lovely to we really enjoy ourselves

the bar and lobby were beautiful

gym was extremely hot. laundry room only had 1 washer working.

laundry room was out out of order and i needed to use facilities

the hallways smelt and the laundry smelled like something had died in it

cleanliness, breakfast selection was good. gym facility was good

wasn't reason we went but bar wasn't opened when they said it would

it was very kind for the hotel to dry our laundry since their dryer was inop

existent, the pool was small and very dirty, while i was told to wear a mask just to walk to the gym, the gym

breakfast was excellent.

very nice and the breakfast was excellent

such an eyesore being located where everyone must see next to the gym

laundry facility could use more washer/dryers or even a coin machine.

i love the convenience of having a kitchenette and laundry facilities

breakfast had a good variety and location was great for access to interstate and shops/restaurants

thought it was very clean, i enjoyed my room and i brought my pet for this trip and the room was so clean for

inside pool was working

we liked having laundry facilities too

best thing pet friendly

didn t like the fact that the pool closed at 10pm

having a mini kitchen and a living area was nice to have since we were there for a few days

right enough space for a family of four and the whirlpool was what my husband and i needed after a long drive

the gym is well equipped and the room was very

handsome facility. pool. great breakfast area

i like the fire pit area near the pool

the host in the kitchen made sure i got a good breakfast. that really blessed my heart.

great location, friendly staff, good breakfast

it ended up getting so late that we just decided to wash them ourselves at the on site laundry since we had

laundry room could certainly use some cleaning

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill,

good location, pool, gym and breakfast

the parking lot, to the lobby, to the room: the entire hotel was very clean

need to fix the laundry, facilities, and breakfast could use some other options like some turkey sausage and

clean guest laundry facility

tv didn t work no bar no water in rooms no omelette station . breakfast was awful

having a kitchen with all of the essential appliances was awesome

kitchen staff did not do eye contact or smile and sometimes the egg taste like it has water in it

it also has guest laundry, which we needed traveling with a toddler

i didn t use it, there was an indoor pool/spa

common areas were clean updated,pool area clean

cleanliness of the pool area with room for improvement gym well equipped, but small

good location and ample parking. welcoming staff.

room service offered any day of the week and to be able to order still in theater movies.

wifi setup not great, just ended up using my data instead

the bar man was friendly and welcoming

parking garage vs closer front door type parking

the bar in the lobby, great service

staff at front desk was great. breakfast was good. kitchen staff was great.

great breakfast as well

i did not like unless the housekeeper need to at least ask u do u want clean towels or need any room service

parking

excellent front desk staff, super clean, and attractive. fantastic breakfast! a++++

the laundry room

laundry room and hallway bathrooms across from my room which had a smell from one or both

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

so i washed my own linen in the laundry room

laundry room policy is not ideal

absolutely no furniture the pool area

breakfast

ease of check in, clean, nice gym, pool area. quiet.

maybe some snacks on the bar. enjoyed the bar area and staff was great!

free coffee and fruit or a granola bar would have been nice

the elevators were smelly, the ice machine on the 3rd floor was broken, the laundry area on the same floor was

hallways smelt like w33d -they only had two housekeeping so they were behind on laundry -the room was stocked

there is no laundry facility or laundry service in the hotel.

asked not to be on the first floor and was on the first floor right by the janitors laundry room

about laundry was told there was no customer laundry facility desk attendant very abrupt and

laundry on site, breakfast options and helpful/friendly staff

we ate at the bar because jay the bartender was wonderful to chat with after a long drive from florida

breakfast but should have been included in price of room

breakfast bar had plenty to choose from

entire staff from the front desk to restaurant & bar were extremely professional and friendly

i had to request clean laundry/linen and toilet paper

also, it had a microwave in the room along with a little kitchen sink

the room had a very disgusting smell and at night time there was roaches crawling in the kitchen

wifi was not reliable

breakfast not very good. gym to small.

hotel it should be but there are many features to include nice bathrooms with large shower and kitchen area that

especially on our first day we went to the pool and in spite of it saying no diving the kids flipped and dived

breakfast was a bonus

and the gym area did feel somewhat small with me wishing there was a little more space

the traffic and seemed to be a large population of kids bouncing around the hotel at all hours

this hotel also had the cleanest guest laundry i have ever seen

the pool staying open until 10 is great too because they still had time to swim after spending the day

and we showed up actually on time so the kids could swim in the pool and it was closed

the kids did not care for carowinds but will stay again for the views, the pool, and overall experience

love the pool and the rooms were beautiful, and it was close by where we needed to go to loved having the

guest laundry

i was going to use laundry room at 6:00 am , my key card was deactivated

parking could be better

unfortunately pool was closed but it s ok

location, the property, and parking

laundry room was too dark snd creepy

it has a laundry room onsite that’s not expensive, a pool, grills to do outdoor grilling, basketball court

dirty laundry still in our room from previous guest

they have a laundry room called the soap on the second floor where you can do your laundry

no laundry

were bugs in the kitchen and bathroom

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late

the indoor atrium pool area was beautiful and spacious, giving the resort a tropical feel no matter the weather

pool area was dirty and inside of the

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

basic things like kleenexes,do not disturb signs,and laundry bags were missing

staff cleeean room except couches need to be vacuumed off free from pet hairs

the pool was closed during my stay.

you're looking for a good sized room, clean hotel, moderate prices, pool for kids, good location hotel with

laundry machines was not working properly and had to pay twice to make it run

laundry facilities worked properly and efficiently

rooms, staff was great, very patient with the kids, went out of their way to take care of us and be

it also had a separate desk/work area that was convenient for my kids to hook up

breakfast was good and the bed was comfty. will stay again

accept cards for laundry rooms

free breakfast was in a bag

the breakfast was great, would stay here again

the location, all the staff was very kind, room was very clean, breakfast.

very clean, good breakfast, easy location off rt95, staff very nice

they told me the washer/dryer was on the wrong floor and sent me to the staff laundry refrigerator didn

ev charger is available

i didnt like the parking situation.

parking spaces are extremely tight and crowded bc of lots of hotels.

chlorine in the pool was really strong to the point it was burning our eyes just standing there not even in the

gym ac was not working as well as our room blinds were broken

breakfast was great

parking was easy hotel has an updated fresh appearance from front desk to hallways and rooms

gym

i enjoyed the free parking too

was not able to get room service also ther was a roach in my room and the person at the front desk said o the

i would just make it more clear about wifi and breakfast

originally booking, hotel advertised pool, breakfast, gym and more, the staffed notified us after checking in

restaurant and bar does not have late hours.

was expensive and horrible (room service)

the dryer in the laundry room doesn't dry the clothes all the way.

i just wish the pool was open already

other guest allowing there kids to run the halls and knock other guest room doors

while walking our dog with my children in the pet area, we noticed a lot of garbage, food, and an adult sex

our kids enjoyed the large, outdoor, clean pool

comfort great breakfast laundry facilities price

we did not eat the breakfast due to our special diet.

the breakfast was nice

nice breakfast, comfortable room and good restaurants within walking distance.

not used to booking a hotel with a kitchenette in it so that was fantastic

pool, fitness facilities, laundry

no guest laundry room

was nice and clean they had a kickback dinner and bar they had food drinks they was close to everything i wanted

the facility is very family and pet friendly

the pool and hot tub were fun for the